283 comments found.
hello its an awesome theme but i have some issue when i add more then 7-8 sub menus….. menu bar get hide is there any settings from admin here it is my site url http://sidago.muhammad-iqbal.awasd.com/ when i am trying to add 8 submenus under contact menu and save from the admin.. global menu becomes uncheckand menu bar is not seen …. so please resolve my issue asap
Thanks in advance!!!!!!!!
Hi,
Thanks for using EXCEPTION, but please contact us via support form in our profile and we’ll check with you!
Hi!
How can I use list styles from there http://demo.it-rays.net/exception/light/wide/typography.html ?
Hi, Thanks for interesting in EXCEPTION,
it is included in the downloaded package and you can copy past and change 
one question. the shop page with cart pop-up shows your cart is empty but when i try to delete it and wanted to show the mini cart contents. it was all blank. guide me to show the mini cart items in the pop-up cart on the right side of page title. i need it badly thanks
Hi,
Please contact us via the support form in our profile and provide us with a URL to check with you.
This is a great template; it is very easy to work with, easy to customize and the tech support is excellent.
Thanks SO SO MUCH for your great words, really appreciated mate
Hi, I would like to know how to delete slide effect of block-1 (Progress – Home 1,4, One Page) and block-2 (What They Said About US) position.
Thank you.
Hi,
Thanks for using EXCEPTION,
Seems that you haven’t purchased the template
it will be pleasure if you bought the template and contact us via the support form and we’ll check with you
Thanks again for your understanding…
Hi, whish files do i have to update? from 1.4 to 2.0
Hi,
The changed files are:
- CSS Folder:-- style.css -- responsive.css -- rtl.css -- skins folder -- fonts folder- scripts folder:
-- script.js -- twitterfeed.js -- jquery.elevateZoom-3.0.8.min.js -- contact.js- php folder:
-- contact.php
Hi I have problem When I Send Message via contact form, if I type English letters it’s deliver to email, but if i use Arabic letters , it show me that it’s sent but it’s not delivered to the email. Please Fix this for me Please Fix this for me
I purchased this because it's supporting RTL.Hi,
Thanks for purchasing Our Template,
Sure, I got this issue and will be fixed in the next update within 48 hours maybe less.
If You need the fixed file please contact us via the support form and I’ll send you the fix
Hi author,
Is there any player on this theme ?
Hi,
Thanks for interesting in EXCEPTION,
The template has a video background videos (Auto Play) and other videos can be played within iframes, and we’ll release samples for this in the portfolio in the next update.
Regards.
Thanks for theme…Good job. This theme WHMCS was integrated.
This link : http://www.teknokominternet.com
Good work everyone.
Hi mate,
Thanks a lot for using our template, Great Work done, hope you all the best.
Regards
Hi, nice template. But there is a broken link/error in the footer (view our map).
this is the error message:
“Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@demo.it-rays.net and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request. “
Hi,
Thanks a lot for purchasing EXCEPTION,
Ok thanks for the info, we’ll fix this issue.
it was changed to
http://demo.it-rays.net/exception/light/wide/contact.php#map_canvasThanks again mate
Hi there. I know there have been lots of questions asked about logo size. My client’s logo needs to show about 50% larger than the size you allow. But if I make the logo bigger, I want the menu items and the hover state of the menu items to size accordingly to the taller top bar. How can I do this? We are using home page 5 style.
thank you!
Hi,
please contact us via the support form in our profile to send you the required files and check.
Best Regards…
i am having problem about the mega menu. the links is not showing in the responsive mode (mobile). i would like it to be same as the home nav with drop down. the mega menu attribute doesn’t show links when in mobile even a drop down etc. just the header (h4). hope you could guide me through this.
Hi, Yes we recognized this issue and working on it and the fix will be included in the next release,
Your patience is highly appreciated
ok then for now i will be using the non mega menu. I’ll be waiting soon for the update. thanks
Ok, you will be informed with the update by email, this will be soon
hi, i have contact php problems!! any email is landing to my acccount
Hi,
Thanks for purchasing EXCEPTION, could you please use the php contact pages not the HTML ones as the contact us functionality works only on php pages.
Excellent… now its working!!!! THX
Great that worked mate
Hi, i try to put contact form to my index.html. I was copy from contact.php, but the problem is only that captcha img missing. Do you have any idea?
Hi mate, As I mentioned before the contact form and captcha pho needs to be in pho page not HTML as this needs server side code
Hi, but mby i can put some contact form without captcha and will be work it right?
Oh it’s not work 
. But it is impossible to put some contact form which will work in my homepage?
Regards
Hi, Unfortunately it is in php so it needs a php page to work, but i’ll take this point in consideration in the next update
Hi, when will the next update?
Hi mate, it will be within two weeks
Ok, i hope this update coming soon
Will be a surprise
Oh, i really need :d, i know if i change my index to php will work, but not gonna change it
Great mate, just stay tuned and you will find it deserves 
Thank you
Welcome mate
Hi, update coming soon? I can not wait
working on it mate
Well, ok. I will w8 this update first and after will buy wp version.
Great, just be informed that this took a long time cause this will be version 2 with many additions and about 120 new page will be included
Hi, can u give me information about payment options. I mean this wp theme.I will use this woocommerce and i am interested for bank transfer payments.
Hi,
can you contact me via support to clarify more about what bank transfer payment ?
Hi, thanks for update. Now will work if i put contact form in my index? About second question i will answer later.
Regards
Hi, i allrdy try to use contact form, but got (We are very sorry, but there were error(s) found with the form you submitted. These errors appear below.
The captcha code does not match!
Please go back and fix these errors.)
Fix it
Great That fixed
Hi,
I’m missing the template. Can you help me?
Hi,
Thanks for purchasing EXCEPTION, Could you please clarify more what is missing ?
how can make the logo size bigger?
Hi,
Thanks for purchasing EXCEPTION,
I recommend to use a similar ratio for the logo to keep the look and feel good, but if you need this you can go to style.css and search for:
header.top-head .logo aand change the width and height as you need.
Regards…
thanks your information
you welcome anytime
how can i add a mega menu? is there a template for it so i could just customize it? thanks
Hi,
Thanks for purchasing EXCEPTION,
Yes sure there is an html page named mega-menu.html you can use it.
Regards.
thanks for the quick reply, we have purchasedin a different account the wordpress version but to no avail i have no knowledge with wordpress. i will post some concerns in there to how i will load the full demo contents in which i will just add/remove elements i dont need.
Ok, you can communicate with us via the support form in our profile
I am thinking of purchasing this theme. I like it a lot, but I do have a question. We are going to need to put forms into sections, but have form fields side-by-side, not all vertical as you have in your examples. For example: We would want three fields going across on each row. Is this possible? And can you give us support on this if we can’t figure it out ourselves?
Hi,
Thanks a lot for interesting in EXCEPTION,
Sure the template is very flexible to do whatever you want, you will find it easy to customize, add or remove any element.
Best Regards
But if I have questions when I get to this point of the customization, can I write in for support?
Sure you can, just contact us via the support form in our profile.
Hi, i was read this: To configure your email just go to php folder and open contact.php, then search for email@your-domain.com in line 11 and change it with your email address.
When i open contact.php i got this. Check screenshot http://s2.postimg.org/e6ml4yyvs/nimet_n.jpg
I thought that something had gone wrong and downloaded all the files to a new and still receive the same
Hi mate,
do you use contact.html or php contact page ?
Hi i use html contact page, should i use php? How to set my email adress?
Regards
So i set my email in contact.php at line 11, but still for me not work. U can try also to send email from contact form. https://tietofix.fi/wide/yhteystiedot
Hi again mate, you please try the contact.php pages not the html ones cause the html contact pages are not functional.
Hi, for me not look good https://tietofix.fi/wide/concact.php
i fix ti …
just wrong link
Great that worked mate
Best Regards
can u just check top bar? https://tietofix.fi/wide/contact4.php
<i class="fa fa-envelope" />toimisto@tietofix.fiReplace it with:
<span><i class="fa fa-envelope" />toimisto@tietofix.fi</span>
check now
Just send me the left side code via email
Hi,I need answer fast,please.
how edit validation error message text in page with comment form?
thank
Hi, Thanks for your interest, Email Replied
thank you for fast answer
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