28294 comments found.
I have a support ticket opened since July, please urgently assist on this matter
Your ticket #177827 appears to have been answered on July 8th at 1:46 PM. Could you please check your inbox and spam folder?
Thanks I have replied back again and just waiting on response
Please note Im still waiting for a response back
Nearly two weeks now since my last email response, There is a bug in your custom product layouts whereby it cannot be customized for mobile and desktop which defeats the whole purpose of having a custom layout, as one would need to be able to change the layout on mobile
Hi,
How to disable sticky menu on specific pages ?
Thank You
Do you mean the sticky header?
Yes please
Could you try the snippet below? Don’t forget to change the page IDs.
add_filter( 'flatsome_header_class', function( $classes ) {
if ( is_page( [99,274] ) ) $classes = array_diff( $classes, array( 'has-sticky', 'sticky-jump', 'sticky-hide-on-scroll' ) ); // Change the IDs [99,274]
return $classes;
}, 12 );
I tried to do this it didn’t work
My website isn’t displaying EPO on the frontend, I can see the form loaded in google console but it isn’t rendering anything, just a big blank box. Cleared cache, disable and purge etc haven’t fixed it. https://madeinthemoon.co.uk/
Could you submit a support ticket here?
Hello!! Can you help me with this issue? The package cannot be installed. This theme does not have a style.css stylesheet.
Please download the “Installable WordPress file only” version of the theme zip file from the Downloads of your Theme Forest account and install the theme with that zip file.
Swatches is not clickable on product pages in newest update will this be fixed soon? I disabled it temporary on my website.
Nothing has changed about the swatches in v3.19.5 since it’s a maintenance release. Please clear all cache (web server, plugin, CDN, browser, etc.) and recheck the issue.
Is there any way to disable variation swatches from being used just on the checkout screen. Right now there is a conflict with CheckoutWC plugin which shows them, but they’re not clickable so I’d just like to “unload” them for that specific page and use the drop downs, which so work on that page.
Could you submit a support ticket here?
Done
How to change the mobile logo size?
You can resize the logo on mobile with Custom CSS.
We see that your support period is active. Could you submit a support ticket here?
Please make sure to open separate tickets for different issues. Otherwise, the response from our Help Desk may take longer than 2 business days.
The latest version 3.19.5 is compatible with Woocommerce 9.2.3?
Yes, Flatsome v3.19.5 is compatible with WooCommerce v9.2.3.
Hello. I am getting the WordPress “critical error” when I updated the hosting PHP version beyond 7.4? Since 7.4 is now deprecated I am reaching out to see if you know how I can updated to PHP v. 8.2 without breaking the site? Thanks in advance.
It’s hard to say something without seeing the actual cause from the error log. Could you contact your hosting provider?
Yes, I can contact the hosting provider and show them the error log. I was asking if others had experience the same issue with your theme. I am assuming not by your reply. Okay.
Most Flatsome users use PHP v8+ without any problem. Actually, it’s recommended to use v8.1 or 8.2. Your problem might be caused by an older version of the theme, an incompatible plugin, or custom code.
I have theme version 3.5 activated. Attempts to upgrade the to v.3.6.0 and/or ElementKit Pro causes the WP critical error. Nothing is custom, and the non-theme plugins are all common. They are yoast seo, wp fastest cache, wordfence security, filebird lite, akismet anti-spam, classic editor, and classic widgets. That’s it. Now that I know that everything works for others, I will look at the debug log and see if I can identify the cause.
The latest version of Flatsome is currently v3.19.5. v3.6.0 was released 6 years ago.
Hello. My apologies. It’s not the Flatsome theme I’m having issues with. Not sure how I found my way to your page, ... anyway, I will see my way out. Thanks.
To clarify, my client site has Flatsome v.3.19.5 installed. The “issue” is that when I attempt to upgrade the PHP version beyond 7.4 there is a critical error. You already noted that you’ve not identified a similar problem. I just updated to the latest PHP version and I will deactivate all non-essential plugins and try again. The other stuff I noted is for an Elementor site, not your own. Thanks.
which plugin cache we can add for flatsome theme
The most common caching plugins work fine with Flatsome. You can join our official Facebook Community and get feedback and comments from our users who are already using caching plugins. Please remember to accept the group rules of the Facebook Community if you decide to join.
I am almost going to collapse. I bought the theme half a year ago and didn’t have time to deal with it before. I started to build the website last month. When I changed the single menu, I changed the name of the permanent link. As a result, the secondary menu for menu ordering could not be opened. What’s more frustrating is that I accidentally deleted the menu and couldn’t recover it. But I found that the menu link can still be opened after deleting it, that is, the link where I changed the permanent link name. After 2 days of research, I still can’t recover. I had to give up everything and reinstall wordpress, but when I reinstalled the theme, I found that clicking any link on the homepage was an error, including products and stores.I reinstalled wordpress at least 3 times with the same result. I even suspect that there is something wrong with the theme. What should I do now? Very urgent.I have sent an email to support, can you help me solve this problem as soon as possible? Thank you
Your ticket #178736 appears to have been answered. Could you check your inbox and spam folder?
I changed the host and reinstalled wordpress. The same problem occurred. Theme menu link opening error has nothing to do with the server. Regarding the request to view the panel, I have added technical support to my site as an admin please view the email. This problem is really too long, please help me deal with it as soon as possible. I’m very anxious
Hey, I have recently installed the theme on a website and it is showing maintenance page like if you visit as a normal user.
https://imgur.com/a/mksrv6mhow can I have this one fixed?
If you’re using a 3rd party maintenance mode plugin, please disable it and check again. If you’re using Flatsome Maintenance Mode feature, please deactivate it from Flatsome > Advanced > Maintenance Mode. If these steps don’t solve the problem, please check your WordPress root directory and, if present, delete the hidden .maintenance file and recheck the issue.
I am currently experiencing an issue with the product gallery images. When a default variation is selected, or when any variation is chosen, the gallery images disappear. I have tested this with a standard WordPress theme, and the issue does not occur there, so it seems to be related to the Flatsome theme.
https://www.loom.com/share/d873b27431f14b13a92f12fa5dc1ac85?sid=44718852-aa33-4769-bdbb-15f9b036af15Could you please look into this and resolve it as soon as possible?
Your problem seems more like a configuration issue. Could you submit a support ticket here?
hmm strange, i have submit a ticket thnx!
Hi, yesterday I installed few pack jetpack, All In One WP Security and after that realized that product categories are no longer visible on my site. Erasing new plugins did not help. In flatsome I have constantly an option of show products and categories, and subcategories – did not change anything – in the morning it was fine, in evening not. Any idea how can I force categories to show up? But not all couse I have also hidden ones by “hide categories or products” plugin (did not change anythng there too). Please help it makes me cry:(
Could you submit a support ticket here?
Hi, I have the issue and I have a problem with the cart page. When a user tries to change and update the quantity or change the shipping method, the whole process is stuck. When I change the theme to another themes like Envo Storefront, everything runs smoothly.
Thanks very much for your help Ofer
Could you try the basic troubleshooting steps as described here? The problem seems to be a plugin conflict or a caching issue.
Thanks for your help
A TypeError: t.addClass("processing").block is not a function. (In 't.addClass("processing").block({message:null,overlayCSS:{background:"#fff",opacity:.6}})', 't.addClass("processing").block' is undefined) error related to WooCommerce’s cart.min.js file appears in the browser console. If you’re still getting this error after deactivating all plugins except WooCommerce and disabling all caching including your web server, the problem might be caused by a user script. Please create a staging of your site, activate the parent theme, disable all plugins except WooCommerce, turn off all caching, reset all option settings from the WordPress Customizer, and check the problem again.
Hi, I tried everything and it’s not working! I saw that it appears in the browser console and it solved when I use other theme like Envo Storefront or Storefront theme, so your theme got something to do with that…. Please help to solve the issue ASAP as my shop i not operating becouse of this issue. Thanks Ofer
Hi, i want to ask if I could put a Inquiry Form button in some products instead of Add to Cart button. And hide the price. Thank you.
As best practices in WordPress, themes control the presentation of content and plugins control the behavior and features of your site. Flatsome is a WordPress theme. The feature you plan to use can be added by some 3rd party WooCommerce extensions. As long as you use official WooCommerce extensions, Flatsome supports them.
Hello UX-Themes Support, I wanted to purchase the flatsome theme, but beforehand I had an important question.
I wanted to combine selling merch, and doing car selling classifieds ads, all under a single domain/website, so the user uses the same login details for posting ads about their car, as well as purchasing merch. Would it be possible doing so with your theme?
Please let me know as soon as possible!
As best practices in WordPress, themes control the presentation of content and plugins control the behavior and features of your site. Flatsome is a WordPress theme. The features you plan to use can be added by some 3rd party plugins. As long as you use official WooCommerce extensions, Flatsome supports them.
Hi, I have purchased theme and it was working perfectly fine but after few months i realize the products images are displayed blurry. I notice it happen after the auto update of theme version. Also can not see the image option in Product Module it was before. Kindly help. I
Could you submit a support ticket here?
Hi, I have made several request regarding the blurred product images but there is no response from your team. I have already created ticket as per your request. Kindly fix the issue as ours is a fashion website and it is mainly depends upon product picture quality hurting our website. Kindly look into the matter on urgent basis.
Kind Regards
Hello, I tried to embed google maps to a page but I can not save it. Is there any solution for the issue>
Thank you
We see that your support period is active. Could you submit a support ticket here?
Please make sure to open separate tickets for different issues. Otherwise, the response from our Help Desk may take longer than 2 business days.
Thank you
Hi,
I raised a ticket over a month ago under ticket ID 178255 for a bug that occurs on the product gallery where if the product images have a larger height than width, the image cuts off half way for all images once a different thumbnail has been selected. This bug affects every product listing on my ecommerce website. Can this problem please be investigated?
Thanks again
Bug reports are forwarded to our development team for review and fix if necessary. Unfortunately, we can’t provide feedback on every bug report. If the issue in your submitted bug report is confirmed to be a bug, it will certainly be fixed. The problems you experience are often caused by caching, plugin conflicts, or custom code conflicts. You can determine this yourself by eliminating all these factors or by using a fresh installation on a staging site.
Hi, I have cleared my cache and have confirmed that no other plugins could have caused this issue. I created a staging copy of my live site that is on version 3.16.8 and confirmed the gallery does not have this glitch in the staging environment. As soon as I updated my flatsome version from 3.16.8 to 3.19.6 in staging the bug came up again.
To reiterate this problem occurs on my product gallery for images that have a larger height than width, where in my case it is for images with dimensions 1500×1800px and the gallery has more than 4 images. I have attached a screen share of the exact problem to make visualizing the problem easier for the development team to investigate https://imgur.com/a/flatsome-product-gallery-bug-f89ZbIv
Thank you again.
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