655 comments found.
NickeyK had the same problem as me and alluded to installing the plugin to fix it.
This actually by itself is not going to be enough. H-code is using ‘developer mode’ which is no longer supposed to be used. An added safer step is to download and enable this plugin to disable developer mode for Redux: https://github.com/reduxframework/redux-developer-mode-disabler Then install the Redux plugin here: https://wordpress.org/plugins/redux-framework/Since I already fixed the issue I won’t need support anymore, but I strongly suggest the developers of this theme release a new version of h-code theme that just disables using developer mode and whatever old version of Redux, and uses the official plugin here which is kept updated.
Hi Thefayed,
We have forwarded this message to our technical team, so they will investigate and implement required changes in the future theme update.
Thanks,
ThemeZaa
I got the following error after upgrading to v2.2 and trying to update the theme settings, I tried fixing myself by upgrading Redux but I’m not a dev and I couldn’t get it to work, so I kept the original, here is the error:
PHP Fatal error: Uncaught TypeError: Cannot access offset of type string on string in /var/www/html/wp-content/themes/h-code/lib/admin/ReduxCore/framework.php:2967 Stack trace: #0 /var/www/html/wp-content/themes/h-code/lib/admin/ReduxCore/framework.php(2711): ReduxFramework->_validate_values() #1 /var/www/html/wp-content/themes/h-code/lib/admin/ReduxCore/framework.php(2842): ReduxFramework->_validate_options() thrown in /var/www/html/wp-content/themes/h-code/lib/admin/ReduxCore/framework.php on line 2967
Hi Thefayed,
We have forwarded this message to our technical team, so they will investigate and implement required changes in the future theme update.
Thanks,
ThemeZaa
Before I renew support, I’m wondering if something is wrong my theme. Can you give me the most current version of Wordpress you’re supporting, version of the theme and version of WP Bakery.
Hi whitej1975,
Yes of course you should be able to get the latest version of H-Code theme and WPBakery plugin also.
For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
I’ve just installed this on a nginx server and am receiving the following error when trying to save anything on the theme settings. I pulled the php error log below.
Any chance you’d know what could be causing this. I also couldn’t use your importer and ended up using the wordpress importer with the xml file instead.
[STDERR] PHP Fatal error: Uncaught TypeError: Cannot access offset of type string on string in /var/www/html/wp-content/themes/h-code/lib/admin/ReduxCore/framework.php:2967 Stack trace: #0 /var/www/html/wp-content/themes/h-code/lib/admin/ReduxCore/framework.php(2711): ReduxFramework->_validate_values() #1 /var/www/html/wp-content/themes/h-code/lib/admin/ReduxCore/framework.php(2842): ReduxFramework->_validate_options() #2 /var/www/html/wp-includes/class-wp-hook.php(303): ReduxFramework->ajax_save() #3 /var/www/html/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters() #4 /var/www/html/wp-includes/plugin.php(470): WP_Hook->do_action() #5 /var/www/html/wp-admin/admin-ajax.php(187): do_action() #6 {main} thrown in /var/www/html/wp-content/themes/h-code/lib/admin/ReduxCore/framework.php on line 2967
This is having an issue loading the h-core settings like your header settings. Is there anyway you can update to the latest reduxcore?
Hi NickeyK,
Can you please tell us which version of H-Code theme you are using? As we have tested theme settings and those are loiading and saving fine. We will check it more if we can find something and correct it as needed.
For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
I’m using H-Code Version: 2.2
Website slow to load recently. Will there be a theme update soon?
Hi hgdouglas,
Theme is already working fine and there are no known / reported issues related to speed or other features. We will surely update theme in the future as needed for fixes, compatibility with WordPress and included plugins release.
For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Hi , Regarding the Travel theme, is there a way to see the backend please? I would like to know if its organised into separate sections (i.e. Destinations, Tours, Hotels, cruises etc..)
Hi yousif1,
No, there are no different managements for destinations, tours, hotels, etc… but tours are showcased using Portfolio shortcode in travel demo.
Thanks,
ThemeZaa
does your theme have walker_nav_menu for google search listing which is important now a days
Hi ashutosheduhive,
Yes we have used walker_nav_menu to add custom options, fields, and megamenu settings in the default WordPress menu.
Thanks,
ThemeZaa
Hello,
I am working on a WP site with this theme but it was purchased by the previous developer, how can I create a support ticket?
The issue I am having is the main hero image is glitching upon load, I think the theme JS is resizing to fit the browser but I can’t figure out how to fix it. https://www.elaia.com/
Thanks, Christina
Hi Christina,
Please talk to your previous developer and get the ThemeForest account access or purchase code and with that you will be able to create support ticket if support is active as there will be 6 months of support from theme purchase date. Another option is you can purchase H-Code theme again from your account and then you will be able to contact support team.
Thanks,
ThemeZaa
Hi,
Thanks for the reply! I think it is passed the six months, so I might have to re-purchase the theme – but is this something the support team can help with? I don’t want to re-purchase and then have it be something they can’t help fix.
Thanks, Christina
Hi Christina,
Yes you can purchase theme and then create a support team and they will guide you as needed.
Thanks,
ThemeZaa
Hi ThemeZaa,
First of all thank you for your excellent theme have been using it for a while.
Not sure if you are aware but I have discovered a bug- the ‘counters and skills’ block only works with whole numbers, and if you put in a decimal number it will just round it down or up to the whole number.
I have a bit of dev knowledge myself and feel like you could probably fix this with one line of code or similar simple fix. Would you be able to fix this issue for me please?
themezaa my support has expired though right?
if you can fix the issue I’m happy to pay the $18 to extend 12 months of support on my account from today’s date.
Hi saberu,
Yes you can renew your item support and create a support ticket, so our support team will check it and guide you as needed.
Thanks,
ThemeZaa
Hi, how I can import layouts using localhost method
Hi Lenkzler,
Yes you can import in localhost same way like online, but you need to configure PHP settings as recommended here – https://hcode.themezaa.com/documentation/installation/demo-installation/ or more than that.
For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Hi e-lime,
There may be temporary issue on the server, but we have just checked and it is working fine now. If required please remove your browser cache and check it again.
Thanks,
ThemeZaa
With the latest update of the theme, I updated the theme, but when I tried to update the “H-Code Addons” plugin afterward, I got a “Update package not available.” message?!
just noticed the previous comments.. I first deleted the plugin and then reinstalled, like you mentioned in the doc, and that worked! Thx!
Hi gleysen,
Glad you found the solution and same you can review in the documentation here – https://hcode.themezaa.com/documentation/installation/updating-h-code-theme/ as well.
For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
After upgrading the H-Code theme to v2.1 the plugin “H-Code Addons” is unavailable to update: “An error occurred while updating H-Code Addons: Update package not available”
Hi spectodesign,
Please review this article – https://hcode.themezaa.com/documentation/installation/updating-h-code-theme/ at bottom on how to update theme included plugins and that should help.
For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Hi, I have recently updated the H-code theme and i’m currently trying to update H-Code Addons, but it’s not working. I see the following message each time: Update package not available.
Hi AuthEnva,
Please review this article – https://hcode.themezaa.com/documentation/installation/updating-h-code-theme/ at bottom on how to update theme included plugins and that should help.
For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Hi themezaa,
I never know how to change the copyright text in spanish lenguage. I select the correspondent footer Menu (the spanish one) and it always changes the english one. It seems like a web error but the person who did this before was able to change it. I would greatly appreciate your help.
Many thanks,
Hi ghesawaterart,
Please go to WPML > String Translation (https://wpml.org/documentation/getting-started-guide/string-translation/) > and there you can search your desired text and translate it as per your need. You can please consult WPML support for any further guidance.
For any further queries or issues please renew your item support and then create a support ticket here: https://www.themezaa.com/support/
Thanks,
ThemeZaa
Trying to upgrade to latest and ran into an error when upgrading addon 2.1. I get “update package not available”. Upgrading via Envato Market.
Hi mondonna,
Please review this article – https://hcode.themezaa.com/documentation/installation/updating-h-code-theme/ at bottom on how to update theme included plugins and that should help.
For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Update please? It’s been 4.5 months and you still have 5000 sales – WP Bakery needs some love!
Hi mikedoyle1,
Please note that our system is showing an alert that your one purchase code is used in 20 or more WP websites. As per Envato regular license policy you can use one regular license of theme in one WP site / domain. So please purchase additional licenses to have legal usage of the theme and in case if you have already purchased multiple licenses then please provide us all those purchase codes, so we can update in the system and other support agent do not mention about this alert again.
Thanks,
ThemeZaa
Hi ThemeZaa, I need the help to install the theme to my current website. I’m using wordpress at the moment. So should i renew my support or register for the express installation service from the website?
Hi andy_Tran19,
For theme / plugin installation you can use that express installation service but if you want any answers from our support team in the future then you will need to renew your item support and create a support ticket here – http://www.themezaa.com/support/
Thanks,
ThemeZaa
Hi, can you help me to make something like this website https://www.freewave.com/ when i renew the support?
Hi andy_Tran19,
You may need to customise the layout and elements to achieve the look as per above reference site and any type of code / css is not the part of item support scope as per Envato item support policy, so for this you will need to consult your WP developer.
Thanks,
ThemeZaa
Hello, Will there be an update for wordpress version 5.6? Moreover, the current version of WPBakery Page Builder is 6.4.2, is there going to be an update as well?
Hi SignauxGirod,
Our team is already working on the update and it should be released next week most probably.
For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Hi ThemeZaa,
I am getting the following warnings whenever I try to save a page.
Warning: preg_match_all(): Compilation failed: invalid range in character class at offset 11 in /home/customer/www/domain.com/public_html/wp-content/plugins/js_composer/include/autoload/hook-vc-grid.php on line 163
Warning: Cannot modify header information – headers already sent by (output started at /home/customer/www/domain.com/public_html/wp-content/plugins/js_composer/include/autoload/hook-vc-grid.php:163) in /home/customer/www/domain.com/public_html/wp-admin/post.php on line 231
The warnings stop when WPBakery Page Builder is deactivated, and remain when all plugins except WPBakery Page Builder are deactivated.
When I roll back the php version from the host-recommended 7.3.23 to 7.2.34, the warnings stop.
Are these warnings a known issue with php 7.3.23? I run 7.3.23 on the same server with other themes with WPBakery installed without any issues. It is just happening with the H-Code and WPBakery combination.
WordPress version: 5.5.3 H-Code version: 2.0.6 WPBakery Page Builder version: 5.5.4
Thanks,
David
Hi David,
Please update H-Code theme and included plugins as per this article – https://hcode.themezaa.com/documentation/installation/updating-h-code-theme/ to have everything latest and then above issue will be fixed.
For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Hi ThemeZaa,
Thank you for your reply. I updated the theme folder the day before I posted my message here, but I now realize that the plugins didn’t get updated because they have to be installed separately because they are zip files. Everything is fine now.
Regards.,
David
And thank you David 
ThemeZaa
