Hi martin_987,

Please create a support ticket here: http://www.themezaa.com/support/ with your query and WP site access details, so our support team can check it and guide you as needed.

Thanks,

ThemeZaa

Hi anewt5,

Please create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

Hi Manilaah12,

Thank you for your kind comment. Can you please add your review and rating for our theme under Downloads section from your ThemeForest account.

Thanks,

ThemeZaa

Hi JulSyl,

We have checked your above website and we can see all portfolio Ajax popup are loading fine. Please remove your browser cache or check in other browser and that should help.

For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

Hi equenzel,

Please update theme first and then theme included plugins also as per this article – https://hcode.themezaa.com/documentation/installation/updating-h-code-theme/ and that should help to fix the above mentioned issue.

For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

Thank you! If I update the theme will I lose anything from my site? (Appearance, portfolio, blog, etc.)?

Hi equenzel,

Theme and plugin update do not affect your pages, content, settings, etc… but that will overwrite all the core files of theme and plugins, so if you have customised any core files code then that will get overwritten. But still we recommend you take full backup of your website files and database before starting the update.

For any further queries or issues please create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

Hi danvega007,

We have not tested and mentioned above plugins in our compatibility list but those should work fine if they do not overwrite WordPress and theme core features / code. There is no ready style for above mentioned plugins, so you will need to implement custom style as per your need to match the site design.

Thanks,

ThemeZaa

Hi martin_987,

At Appearance > Theme Settings > Layout Setting > you can switch off container fluid, so the page will use the container width instead of full width of the browser. You can do this same setting at page level also in edit page > H-Code page settings at bottom.

For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

Hi uzada,

We have checked our H-Code demo site here – https://hcode.themezaa.com/ and other pages also and those are working fine. Can you please provide us the exact url you are checking which is not working and provide the screenshot of error.

Thanks,

ThemeZaa

Hi DAN,

It is difficult to test the compatibility with all plugins as there are tons of plugins. But if the plugin do not overwrite WordPress and theme core code / features then that should work fine. Unfortunately we do not have any recommendation as requested below but you can search your desired plugins in WP plugins gallery or consult your WP developer for more research.

Thanks,

ThemeZaa

Hi kshields2017,

You can consult your developer to implement code customisation to achieve your desired custom style.

For any further queries or issues please create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

Hi alisims08,

Please make sure to update theme first and then theme included plugins also as per this article – https://hcode.themezaa.com/documentation/installation/updating-h-code-theme/

If required remove your server and plugin cache and also remove your browser cache and then check.

For any further queries or issues please create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

Hi dmhmaneer,

Please edit your page in WPBakery editing mode > Change Specific Column Shortcode Settings > General tab > and there you can add margins or padding as per your need.

For any further queries or issues please create a support ticket here: http://www.themezaa.com/support/

Thanks, ThemeZaa

Hi ashutosheduhive,

Thank you for your feedback. Theme is already coded with best practices for speed optimisation but some server level optimisations are not done yet. We are moving our demo to new server and then we will do some server optimisation and that will improve the speed score.

Thanks,

ThemeZaa

Hi johnfox,

Yes you can change font size and that you may need to do via theme settings and inside any specific WPBakery shortcode and for more deep customisation you can write down custom css code also.

Sorry we do not understand your other query, can you please provide us the exact page url and explain more to better understand.

Thanks,

ThemeZaa

My second question is about the placement of the H1 (headline) on a page. From your demo, the H1 is above the image. I’d prefer it be placed below the image.

Hi johnfox,

You may need to customise page title template code and css to change element positions if you are referring to page title area like this demo page – http://wpdemos.themezaa.com/h-code/title-large/

Thanks,

ThemeZaa

Hi spectodesign,

Please make sure to update theme and also included plugins as per this article – http://wpdemos.themezaa.com/h-code/documentation/installation/updating-h-code-theme/ and that should help.

For any further queries or issues please create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

Hi littleaotearoa,

Sorry we do not have auto theme update feature as it is not hosted on WordPress.org. So you can refer this article – http://wpdemos.themezaa.com/h-code/documentation/installation/updating-h-code-theme/ to update theme and included plugins also.

Due to COVID-19 we are late in releasing theme update but theme is working fine with latest WP. We are trying our best to release theme update as soon as we can in next month.

For any further queries or issues please create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

Hi angeliquegiles,

Please note that our system is showing an alert that your one purchase code is used in 5 or more WP websites. As per Envato regular license policy you can use one regular license of theme in one WP site / domain. So please purchase additional licenses to have legal usage of the theme and in case if you have already purchased multiple licenses then please provide us all those purchase codes, so we can update in the system and other support agent do not mention about this alert again.

Thanks,

ThemeZaa

I have a couple development sites but not live. Can you please answer the question?

If I can’t develop properly they’re will be no need to worry about licenses because the sites won’t be set live.

Hi angeliquegiles,

Our system alert says it is used in minimum of 5 live domains and there may be few staging urls also, so you can purchase more licenses per domain / site as per Envato license policy.

You can then create a support ticket here – http://www.themezaa.com/support/ for your query / issue.

Thanks,

ThemeZaa

Hi visocon,

Yes you can update WordPress to latest version but please make sure to take full site and database backup before WP update.

For any further queries or issues please create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

OK, please add this option is future , this should be easy for you…

i want to add different menu in hamburger and different in main menu..

Hi s4asoft,

You need to customise the code to achieve your above mentioned requirement.

Thanks,

ThemeZaa