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I purchased the theme and have a questions about the Brands 2 carousel.
1.) Don’t see options to set the number per view, speed, etc.
2.) Doesn’t appear to evenly space items within the view area. I have logos that are all the same width and I assumed it would calculate based on each image width and space according.
Is there plans to add more options for the carousel? Don’t want to dig around in the code.
We apologize for the inconvenience. We have received your request and would like to request you open a ticket in our support system for further analysis. We will keep you informed of the progress and resolution. Thank you for bringing this matter to our attention. We appreciate your patience and understanding.
Thank you, SmartDataSoft Team
Hi there, This theme looks good and looking forward to purchase after looking forward to see the back-end of this theme. If possible please send me your theme demo login to see those back-end features in action.
Thank you for your interest. Our theme is WordPress and elementor based
Thanks for the response. I am looking forward to see your back-end after that I am looking forward to purchase. Without testing your back-end I can’t proceed further. Please send me demo credentials so I can take a look those features.
Hi, this is a preorder inquiry. Can we use the images that are shown on the demo of this theme: https://smartdata.tonytemplates.com/heacool/ (without copyright issues) ?
The image is for only demo purpose.
i really want to buy this theme, but look like there lot of problem with update and so on. is there test before i can buy this?
Sorry we have not test option before purchase. If you face issue and our theme has problem we will refund you.
Their is many factor depends, elementor update frequently they change code and filter which break plugins not our ,other developer plugin also.
Also some time wp issues.we all time try our best to give best support
The plugin “Heacool Core” needs an update and I get the error “Update failed: Download failed. Unauthorized”.
There’s a 2nd error that says Our theme license system has been changed, Please active again your theme license. When I try to update my theme license with my purchased one, it doesn’t go.
This theme isn’t even a year old. From what I’m reading, I’ll need to purchase support again?? I need to purchase a license EVERY 6 months in order to do the updates???!!!
I am a web designer and one reason I switched to Envato was because the updates, including theme updates, are available to me to do for my clients.
I would never have chosen a theme that is going to force me to purchase support for every update that needs to be done.
with your latest update, i have issues with my menu and such. You didnt update a code or something to be compatible with the latest elementor. i get this error: Deprecated: The $control_id argument is deprecated since version 3.5.0! in /home/customer/www/therightchoicetexas.com/public_html/wp-content/plugins/elementor/modules/dev-tools/deprecation.php on line 301
i checked and people have it because of theme compability
it happend when i update the Heacool Core. plugin
I have forwarded this to our developer. please open ticket in our support system our technical team will help you
We have reply you on your support ticket. We have updated Heacool Core version 1.8
I also purchased this and cannot activate!
Please, follow the below documentation to activate the license on your site,
https://smartdatasoft.com/docs/gen-docs/new-license-system-in-theme/ If you still can’t activate the license please open a ticket in our support system.
Click Here To Create Support Ticket on SmartDataSoft support system
I purchase the theme but at the moment I want to activated the pop up doesn’t respond, so is there another way I can put the purchace code?
We don’t have any other way to activate the theme however you can open a ticket on our support system we will check your site and check for the reason of the issue.
This theme is specialized on two types of services if your company have two service types then you can use this theme for your website.
Can i use this theme on my custom Heating Contractor Toronto website? Its made on html and css. I don’t have wordpress.
We have had constant issues with this theme. I have renewed support and I still cannot submit a ticket. Our site is down with a critical error message due to the heacool Core Plugin. We are using the most current version of wordpress and the theme has been updated and still is not working. OUR WEBSITE IS DOWN, THIS IS URGENT!!!!
Hi, I have purchased the theme and installed it. When I want to update changes I get an error message below;
Server Error (403 Forbidden).
Please urgently assist
Please check your hosting php version it must be above 7.4+
Secondly your memory limit. If still made iasu open ticket in our support system https://support.smartdatasoft.com
The hosting package PHP version in use is 7.4 and the memory limit to 2 GB.
I have found your ticket in our support system and need some information.
Would you please check your ticket and provide us some information there?
My issue is still not yet resolved, please can you urgently attend to this issue.
I AM VERY DISAPPOINTED AND REGRET EVER BUYING THIS TEMPLATE. HAD ISSUES WITH THE TEMPLATE AND THE SUPPORT TOLD ME THAT THERE IS NO PERMANENT FIX TO IT. HAVE REQUESTED FOR A REFUND AND TODAY GOT TOLD THAT THEY CANNOT REFUND ME.
Hello, we suggest you to check only elementor with WordPress default theme and check.
The issue is not related to our theme. It is your hosting issue. I have consult with support team.
If issue in our theme we have no problem to refund you
Our hosting team checked everything and confirmed everything is fine from their side including the feedback I have provided in this conversation above. They confirmed the issue is with your theme
Can we please have our refund back so that we find another theme
I think for get that. We suggest you that remember ve our theme and plugin and check your site with basic wp and elementor ,you will notice it is not working
Hey, what is improved with the new update? Did you manage to fix the footer map? Any other updates? Thanks.
Hi, The footer is already fixed in our latest theme version of heacool theme. Thank you.
I activated my license on another wordpress install but deleted it. Now it says the purchase code is activated on another site and I don’t know how to remove it from that site. Can you help me?
I have removed the old licence from testing site. Now you can active the license to your new site.
Thank you, SmartDataSoft Support Team
Notice: Undefined index: google_map_image in /home/dobrestree/usakanadaauto/wordpress/wp-content/plugins/heacool-core/widget/footer_google_map.php on line 31
id=”widget-footer_map-10-google_map_image” name=”widget-footer_map10” />
How do I place map in the footer? Seems there is an error that disables the widget feature. Please help.
You need to add the image of the footer map from the widgets. screenshot 1 Actually there were no images in that field thats why the error showed. We will fix it in our next update.
And if you want to use the iFrame of the map then you need to use the custom HTML widget there in the “Footer widget 3”
Thank you, Asif Mahmud, SmartDataSoft Support Team
Hi there, I am trying to add image as you suggested (this is heacool map – http://usakanadaauto.pl/wp-content/uploads/2019/12/map-image.png) and there is an error: Cannot read properties of undefined (reading ‘hasOwnProperty”). Please let me know how do I submit the map – your solution didnt work. Thank you.
As the ThemeForest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in details.
Don’t forget to share your site details in the ticket.
Hi, the icons of Facebook in the top-right no show fine, like simbols, maybe can be for the wp rocket plugin? please see https://stcastelldefels.com/contactar/
Hi, where can I change this url https://stcastelldefels.com/service_type/aire-acondicionado/ I want modify the text service_type for servicios, thanks in advanced.
You need to change that from the theme options.
After that don’t forget to flush the permalink.
I have been trying to run updates on the heacool core but it keeps coming back with a bad zip file error. I am currently running 1.4 trying to update to 1.6. I know my support has run out but I need help getting my clients site updated and this shouldn’t be a part of the support agreement if you are making bug fixes?
Just deactivating the license which would do the work. After that please update the plugin again, this will do the work.
I deactivated the license and now I get this error – An error occurred while updating Heacool Core: Update package not available.
Click Here To Create Support Ticket on SmartDataSoft suport system
Hi, today we buy the theme, but when import the demo ok but no show the pictures, pages, etc. please see: https://servicio-tecnico-castelldefels.com/
Hello, it looks like you have install the theme not import demos.did you click the demo importer according to the documentation. Open ticket in our support system with site access,our support team will investigate the issue at the morning
Hi, yes, I install the theme, activate it, install and activate the plugins, but when import the demo its without pages, pictures, etc. I send you a ticket now with our credentials, thanks in advanced.
Hi, in the contact form 7 of our web https://servicio-tecnico-castelldefels.com/contactar/ I added the privacy police but no show the button. I add this code: “[acceptance acceptance-240 default:off ]He leído y acepto la Política de Privacidad.[/acceptance]” thanks in advanced.
you are gonna need to use custom CSS to show the checkbox.
Please add the css given below to ( Appearance > Customize > Additional CSS ) field.
thanks very much!!, it works very fine!!!
Hi, finally we change the domain of your theme to this new https://stcastelldefels.com/ can you update our license?, thanks in advanced.
не загружается демоконтент
все прочитал, активировал лицензию, загрузил и активировал плагины, нажимаешь кнопку import demo data пишет все хорошо теперь можете удалять плагин. Но контент не скопирован. страниц записей и медиафайлов нет
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