4615 comments found.
Is your theme compatible with yith plugins ?
I want to enable rewards and badge systeme for sellers and customers .
Please update ASAP .
Thank you for Amazing product .
Hello,
Thank you for using and showing interest in our product.
Unfortunately, we haven’t tested the plugin.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello. I bought this theme but when I enter the license code it does not activate. I have already confirmed it several times and also verified that there are no spaces at the beginning and at the end of the code but still the Javo theme is not activated.
Can you help me with my license please?
Hello,
Thank you for using and showing interest in our product. It’s mostly cache issue. The API is from envato. Please clean the broswer cache and try it again.
If you have still have the problem, please contact our support team with more details ( such as screenshots and URLs ) on our support site. This forum is not intended for support, so our support team does not monitor it regularly. Using the support site helps us assist you faster and more efficiently. Additionally, all records are saved for future reference, making it easier for both you and us to track and resolve issues.
If you still have the problem, could you please post it on our support site? Our support team will assist you (except on weekends and holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi, I bought this theme last week. I’ve adjusted the listing template, but the images aren’t showing. I’ve sent a support ticket but have not had a response.
Hello,
Thank you for using and showing interest in our product.
We have already answered your ticket. Sorry for the delay due to the weekend off.
If you have more questions, please contact our support team with more details ( such as screenshots and URLs ) on our support site. This forum is not intended for support, so our support team does not monitor it regularly. Using the support site helps us assist you faster and more efficiently. Additionally, all records are saved for future reference, making it easier for both you and us to track and resolve issues.
If you still have the problem, could you please post it on our support site? Our support team will assist you (except on weekends and holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
hello presale question ; can mu users upload self hosted video please ?
Hello,
Thank you for using and showing interest in our product.
Unfortunately, we don’t have uploading video feature. Only files to download.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello,
We recently upgraded the theme from 5.0.1 to 5.13 and some pages are broken. The individual listing pages are broken as you can see here, https://uptownguide.org/listing/barcha/Any idea what could be causing this.
Thank you.
Hello,
Thank you for using and showing interest in our product.
We didn’t hear there are some problems on the version. You need to talk to our tech support team. we shortly checked the page. it seems that it works fine.
If you have more questions, please contact our support team with more details ( such as screenshots and URLs ) on our support site. This forum is not intended for support, so our support team does not monitor it regularly. Using the support site helps us assist you faster and more efficiently. Additionally, all records are saved for future reference, making it easier for both you and us to track and resolve issues.
If you still have the problem, could you please post it on our support site? Our support team will assist you (except on weekends and holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi,
I’m looking for a theme that will fit my requirements. It will be a platform where vendors can sign up their own page. The listings will be categorized in “editions” e.g. “Q1 edition” where I, the website owner, set a specific end date.
For example: Edition 1 is on March 31st Edition 2 is on June 30th Edition 3 is on September 30th Edition 4 is on December 31st
The vendors add a listing to the website, till the end of the upcoming edition. For example: if it’s now February 10, you can only create a listing for the First edition, and your listing will become inactive on March 31st.
The payment options will be in 3 different types: One off payment, e.g. $50 Subscription: Quarterly payment, e.g. $40 that will be payed every 1st date of a new edition Subscription: Yearly payment, e.g. $150, starting the 1st date of their new year. So if you sign up on October 5th 2024, your next payment will be on October 1st 2025.
At the end of every edition, the listing becomes inactive. The vendors have to check and republish their listing to show up for the next edition.
Is this possible with your theme?
Hello,
Thank you for using and showing interest in our product.
We hope we understand clearly. We are working on subscribe features. However, these options are quite advanced and specific to your project. Unfortunately, we do not have these features available, and I believe it might be difficult to find such detailed or unique options readily available in any existing theme. In my opinion, you will need to customize the theme to meet these requirements. It seems like they have designed it to fit their very specific needs, and these are not common or widely supported features.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Will you guys be added osm for address search and ad locations also country restriction.
Thanks
Hello,
Thank you for using and showing interest in our product.
Yes, OSM works with our theme. It’s still a beta version. But we believe it’s fine to use it.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi,
We have some requirement please check below screenshot https://prnt.sc/UrA3jVTRpWdQ https://www.freelistingindia.in/create-listingcan we create this type paid features in our theme ?
Thanks, Deval Patel
Hello,
Thank you for using and showing interest in our product.
Yes, we have the payment feature. It works with WC and set post amount, duration.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
how can i fix and the white screen death? every once in a while for unknown reason my site went total blank and everything on the site is not working. We never even change anything on the site
Hello,
Thank you for using and showing interest in our product.
We strongly believe that the issue you’re experiencing may be related to something on your end, such as a plugin update, changes made on your site, or a third-party conflict. We have not received similar reports from other clients recently.
This seems to be a technical issue, so we recommend contacting our support team for assistance.
Please note that our responses may be delayed due to local holidays.
If you have more questions, please reach out to our support team with additional details (such as screenshots and URLs) on our support site. This forum is not intended for support, and our support team does not regularly monitor it. Using the support site ensures faster and more efficient assistance. It also allows us to keep all records saved for future reference, making it easier to track and resolve issues.
If the problem persists, please post your issue on our support site, and our support team will assist you (except on weekends and holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Do you mean that eventhough the site is working well and we do not change anything, it will keep facing death white screen when either elementor or wordpress get updated but javo theme is not yet up to date? Do you also means that once we purchase the theme, there will be consistent bug that require customer to pay for lifetime support subscriptions?
Hi Ellen again,
First of all, we apologize for any confusion or inconvenience. However, the issue you’re describing, where your site turns into a white screen even though you haven’t made any changes, is highly unlikely to happen without a cause. There must be something happened on your side. These are technical issues, and we haven’t received similar complaints from other customers.
If you’re encountering this issue, it’s essential that you reach out to our support team with the relevant details so they can assist you. You will need to extend your support plan to continue receiving assistance, as this is a policy set by Envato’s support team, not something we control.
While we understand your frustration, some of our customers who encounter similar talks ( “we didn’t do anything” ) often find that the root cause is related to their specific setup or configuration. Since this problem isn’t widespread, it’s vital that you share this with the technical team for a proper resolution.
And just as a side note, considering the level of functionality and customization our theme offers, don’t you think the small support renewal fee is quite reasonable? The cost of renewing your support is comparable to the price of a beer, really. Every piece of software, regardless of how carefully it is developed, will have bugs or issues over time. That’s true for all major software, even the big-name themes and plugins. If you look at their changelogs, you’ll see constant updates and fixes. Bugs and unexpected issues are just part of the software life cycle, especially in a complex ecosystem like WordPress, where multiple plugins, themes, and updates interact.
The issue you’re facing seems to be technical and unique to your setup. Since other customers are not reporting the same issue, we highly recommend contacting our support team for help. BTW, our theme is up to date. If your support period has expired, you’ll need to renew it through Envato to gain access to assistance.
Please note that the support check is connected to Envato’s API, so without renewing through Envato, we won’t be able to provide support. Please also read Envaot support policy over. You need to renewal it.
Thank you, Rob
we see that lava-bp-post plugin is not compactible with the latest php and have to manually changed back to php 7.4 which is outdated and soon no longer be supported by the developer. Are you planning to update the theme because it is an issues to use a version not longer supported because the them is not updated according to time?
Hi Ellen,
You mentioned earlier that no changes were made, but it seems you switched your PHP version. Changing server configurations like this is outside of our theme’s control and can cause issues.
PHP 7.4 is still a recommended version for WordPress, and while our theme works with PHP 8.0, newer versions like 8.2 or 8.3 can cause compatibility problems with many plugins, not just ours including many major plugins.
For technical issues, please submit your queries on our support site, not here. This ensures proper assistance with the details such as PHP version and the error messages. Please read the previous replys over.
Thanks, Rob
plesk log files says that javo_core_history does not excist in database. And i see it is not there Can anybody tell me how this is possible.
Hello,
Thank you for using and showing interest in our product.
BTW, we don’t see purchased tag. If you are helping your friends or clients, please kindly ask them the purchase code to contact our support team.
It’s a tech issue that you need to talk to our support team. Please contact our support team with more details ( such as screenshots and URLs ) on our support site. Then they can have a look at the tech issue.
This forum is not intended for support, so our support team does not monitor it regularly. Using the support site helps us assist you faster and more efficiently. Additionally, all records are saved for future reference, making it easier for both you and us to track and resolve issues.
If you still have the problem, could you please post it on our support site? Our support team will assist you (except on weekends and holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Subject: Pre-purchase Inquiries Regarding Theme Features
I hope this message finds you well. I am currently considering purchasing your theme for a project and would appreciate some clarification on several important features.
Interactive Map on the Homepage:
Can I set up an interactive map directly on the homepage, featuring only a world map with pins for predefined events or listings (selected by the admin)? I would like users to be able to zoom in on the map and click on the pins to access individual event or listing pages, without any listing results being displayed alongside the map.
Additionally, I need to ensure that this interactive map can coexist with other sections on the homepage, such as “About Us,” “Event Types,” and others. Can these sections be easily configured and arranged either above or below the map for a clean, customizable layout?
Dynamic Map Functionality:
When the interactive map is zoomed in or moved, does the list of listings/events update automatically in real-time?
Monetization & Listings:
- Can the admin control whether users can create listings for free from their dashboards, or must they choose from predefined paid plans?
- Is there flexibility for the admin to manage the monetization options (e.g., free listings for certain users, paid plans for others)?
- Is it possible to manage these settings directly from the Wordpress admin dashboard?
Multilingual Compatibility:
I understand that Loco Translate is recommended for translations, but I am looking for full multilingual support. Is your theme fully compatible with more robust multilingual plugins such as WPML or Polylang? This feature is critical for my project, and Loco Translate may not be sufficient.
Advanced Search Functionality:
Does the theme support a comprehensive multi-field search feature? Specifically, I need the search to cover all fields within listings, including text content, organizer, location, title, and type of event or listing.
Event Notifications & RSS:
- Is there any support for a notification system that sends users email alerts based on their preferences (category and location within a 50km radius)?
- Alternatively, is it possible to set up an RSS feed or email notification system that notifies users when new events matching their criteria are posted?
I look forward to your response.
After updating from 5.12.0 to newest JAVO 5.13.0 got errors on listing pages. Something with the chat bubble. How to disable the JV Chat functions? Do not need them and is causing errors.
Hello,
Thank you for using and showing interest in our product.
We believe we don’t find errors on listing pages. You might need to contact our support team with more details ( such as screenshots and URLs ) on our support site.
This forum is not intended for support, so our support team does not monitor it regularly. Using the support site helps us assist you faster and more efficiently. Additionally, all records are saved for future reference, making it easier for both you and us to track and resolve issues.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Is there any recommendation to use instead of Easy forms for Mailchimp?
Hello,
Thank you for using and showing interest in our product.
Unfortunately, we haven’t found any free plugins. Since mailchimp has been increased the price. It’s not very popular like before. For now, we will remove the plugin as a required plugin in the next update.
If you have more questions, please contact our support team with more details ( such as screenshots and URLs ) on our support site. This forum is not intended for support, so our support team does not monitor it regularly. Using the support site helps us assist you faster and more efficiently. Additionally, all records are saved for future reference, making it easier for both you and us to track and resolve issues.
If you still have the problem, could you please post it on our support site? Our support team will assist you (except on weekends and holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello, is it possible to have recurring monthly memberships with the Javo theme?
Hello,
Thank you for using and showing interest in our product.
How’s your weekend? It’s not ready yet. We will add it in near future.
If you have more questions, please contact our support team with more details ( such as screenshots and URLs ) on our support site. This forum is not intended for support, so our support team does not monitor it regularly. Using the support site helps us assist you faster and more efficiently. Additionally, all records are saved for future reference, making it easier for both you and us to track and resolve issues.
If you still have the problem, could you please post it on our support site? Our support team will assist you (except on weekends and holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
The listing registration and editing page does not appear, how can I fix it?
Hello,
Thank you for using and showing interest in our product.
How’s your weekend? It’s a tech issue that you might need to contact our support team with more details ( such as screenshots and URLs ) on our support site. This forum is not intended for support, so our support team does not monitor it regularly. Using the support site helps us assist you faster and more efficiently. Additionally, all records are saved for future reference, making it easier for both you and us to track and resolve issues.
If you still have the problem, could you please post it on our support site? Our support team will assist you (except on weekends and holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
What is the difference between javo and playo theme and what has the most features out of the both and customising thanks also will you be developing mobile apps
Also does it support openstreetmaps and country restrict of choose thanks
Hello,
Thank you for using and showing interest in our product.
They are using the same framework and just different design. Please purchase anything you like.
OSM is ready to use. We are not sure how you want to restrict the area. We might need more details.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
I need help. I failed to install the Easy Forms for Mailchimp plugin
Hello,
Thank you for using and showing interest in our product.
The author of plugins stopped to keep developing the plugin. We believe that mailchimp has been quite expensive for small business. We are looking for another one. But no luck yet. You can remove it or add another elements for now.
If you have more questions, please contact our support team with more details ( such as screenshots and URLs ) on our support site. This forum is not intended for support, so our support team does not monitor it regularly. Using the support site helps us assist you faster and more efficiently. Additionally, all records are saved for future reference, making it easier for both you and us to track and resolve issues.
If you still have the problem, could you please post it on our support site? Our support team will assist you (except on weekends and holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Does this theme work with addresses in Belize (Central America)? We are building a website which is showcasing businesses and landmarks throughout Belize and need to ensure that the map works for Belize. Can you please check this out and let us know? The address structure for Belize is not the same as the US and doesn’t include a postal code – so we just want to be 100% sure your theme will work for our needs.
Hello,
Thank you for using and showing interest in our product.
We believe that it supports Belize. As long as, Google maps supports you can use it. We will not sure how we can check Belize address. You can have a test on Google and OSM to check the address if it works fine. We use their’s API to get the address and Geo codes.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
I just installed the theme 1 Easy forms for mailchimp : This plugin has been closed as of June 4, 2024 and is not available for download. 2 I have Fluent Forms can I use it in place of easy forms and contact forms? 3 New user registration is not permitted. How can I allow new users submit/registration? 4 listing preview (small button activating javascript) is not working
Hello,
Thank you for using and showing interest in our product.
1. The author doesn’t provide it anymore. We have heard that mailchip is too expensive for small business. We might remove the parts or find another one.
2. We are not sure about the form. You need to talk to our support team.
3. It should be. I think you missed something. You need to contact our support team.
4. Please check if you set a preview template.
If you have more questions, please contact our support team with more details ( such as screenshots and URLs ) on our support site. This forum is not intended for support, so our support team does not monitor it regularly. Using the support site helps us assist you faster and more efficiently. Additionally, all records are saved for future reference, making it easier for both you and us to track and resolve issues.
If you still have the problem, could you please post it on our support site? Our support team will assist you (except on weekends and holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Bonjour,
Il semble qu’il y ait des problème avec ELEMENTOR. Comme vu dans les commentaires précédents. Je viens de faire une demande au support en espérant que cela soit rapidement résolu.
Hello,
Thank you for using and showing interest in our product.
Please try a new version. It’s not for every clients.
If you still have the problem, could you please post it on our support site? Our support team will assist you (except on weekends and holidays).
If you have more questions, please contact our support team with more details ( such as screenshots and URLs ) on our support site. This forum is not intended for support, so our support team does not monitor it regularly. Using the support site helps us assist you faster and more efficiently. Additionally, all records are saved for future reference, making it easier for both you and us to track and resolve issues.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
