4615 comments found.
Hello, on the 25th of October I sent you a video about a dashboard issue I experience with the Javo Directory theme. Here it is again: https://www.youtube.com/watch?v=nU0A7wK7wAQ
You replied several times, but never answered my question. You wrote that every software has bugs. I know, but the Javo dashboard is critical to the theme. If it does not work, the theme is pointless.
I have three questions. 1. Is it only me and my designer who have this issue with the dashboard or is it a wider problem? 2. Have you fixed this problem? 3. How do I get the fixed version?
Regards,
Bee
Hello,
Unfortunately, they don’t check here for support issues. Can you please leave a comment to remind them? They might be busy to check the tech issues. tech issues can take time a little bit.
Best regards,
Rob
Support | Documentation
| Remote Call Service | Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Directory installed at https://www.helios7.com/top10/ was working absolutely fine. However, I am not sure why everything went blank. No update was done nothing. Is this related to latest wordpress update. Do I need to rollback to the old wordpress version. Please guide on this. There are other users who are reporting same issue. I have cleared cache and everything and I am not using any Cache Plugin right now.
You can easily scroll through text but would not be able to see images or any elements.
Hello,
You can talk to our support team to check the problems or get the newest version. Please don’t forget to give the details and the credentials to have a look at your site.
If not and if you believe the issues are from WordPress update, then please downgrade WordPress shortly until we release a new version. We will try to releaase a new version. But it can take time a little bit for some dev task.
If you have more questiosn, could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Remote Call Service | Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
I am also having issue with elementor pages that are blank, even though elements are showing in the elementor edit page.I still have valid support, but your support site still regarded my license support as expired. Please respond. Many people having the same isues with pages going blanks and not able to reach support site.
Hello,
We already responsed via email. Please check our reply on your email. We have already answered you. But you didn’t reply. We don’t even know your username or any information on our support siite and we have asked. But no answer from you.
The issues from WordPress 4.6.x updates. Please make sure to confirm with our support team if the version is compatible. Whenever there are new updates, we need time to work on the compatibility. Not many people have the problem. Only users updated without checking the compatibiliy. Our support team has a new version for it.
Best regards,
Rob
Support | Documentation
| Remote Call Service | Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
And as we already sent you 99% of support issues are from the broswer cache issue. As we emailed you, please check it out. Another client is a cache issue.
hi you are referring to other comment. We are different person although have almost similar issues. I haven’t receive any email and still cant login to support site despite clearing all cache repeatedly. I have sent an email again yesterday and I didn’t have the reply yet.
Did you email to “javothemes@gmail.com”? Your email might be this. elxxn.cxxxxx8@gmail.com ( hidden some letters by (x))
https://i.imgur.com/onTpVRs.pngThank you,
Rob
We found it. You emailed with another email address and that should not for using replies as it mentioned clearly and in general. ( https://i.imgur.com/riELXkW.png )
this is the email I used to purchase the theme. The product is registered in a live domain and your support is tied to that the email for that website. I have sent an email and support ticket just a while ago again.
It mentioned that ‘don’t reply… etc’. That’s why we could not find it and we found another email address. We also found your ticket that has been posted recently. ( https://i.imgur.com/6HEAt1n.png ) You are fine to use our support site as we told you. That’s Envato API cache issue.
Hello, i keep getting replied about you talking about clearing cache to log support ticket. I logged a new support ticket but you keep replying the old ticket via email explaining the login issues is got to do with cache issues
Can you see the priorities here? the main issues is not me not being able to log in to submit support ticket. I have submited the new ticket since 2 days ago but no reply.
The main issues here is pages goes blank even though when editing everything is showing. I see many people having similar issues and not address.
You keep saying that wordpress update is not your your problem and we have to check with you when wordpress update. Do you ask everyone to pay for support infinitely?
Reasonably we have to update wordpress when new version release else other plugin will not be functioning. is your theme designed in a way that we have to keep paying for support just to check with you whether we can update the wordpress?
Thank you and appreciate you can provide more insight on this as many people will need to know this before purchasing as I start to find too many issues here
It has not been 2 days. It’s around 1 day and a few hours. I have checked the ticket list and they are about to assist yours. I already told you that tech issues can take time via email.
We have already answered you multiple times. As I left the screenshot you were able to access and leave a ticket without doing anything from our side. Everybody is using our support site. Your delay was out of our scope. You emailed us via auto response email that it’s clearly written “do not reply” and you didn’t answer the previous email we answered. We sent you the screenshot.
We never said WorPress is not our problem. We just need time to check the compatibility. If you need to talk to our support team for the update issues, you need to have the support. If not, you should wait for the compatibility updates. This is quite common.
Just be patient and they will assist yours soon.
I shortly checked your ticket. You didn’t give enough information to have a look. Without the site URL and access information, it’s hard to find the problem you are having. We believe that we have already told you to give the details.
Sent you a support email to your gmail. I am also having issue with elementor pages that are blank, even though elements are showing in the elementor edit page. Renewed support, but your support site still regarded my license support as expired (even though I renewed).
Hello,
Please kindly make sure that you might need to check the compabitilty before you update WordPress or plugins.
As we already emailed you, it works fine. https://i.imgur.com/yKV0vbS.pngPlease check our reply.
Best regards,
Rob
Support | Documentation
| Remote Call Service | Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
This theme is sooo great, but I need a booking Option for appointments…
Hello,
Unfortunately, we don’t have a booking option. We have a simple one or you can use external links to a booking site.
If you have more questions, please let us know.
Best regards,
Rob
Support | Documentation
| Remote Call Service | Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
You mean only contact form ?
I tried to import the template, it gave error 524, see image: https://prnt.sc/D5_C4NbCUk0h
Hello,
As we sent you an email. It’s a server issue. Please check it out and if you have more questions, could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Remote Call Service | Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
How can I update from version: Java Directory Version: 2.3.2 to the latest version. What’s the procedure?
Hello,
We have answered your email.
Best regards,
Rob
Support | Documentation
| Remote Call Service | Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Most of my listings will be products (like a marketplace), is it possible to add the purchase action to the listings?
Hello,
It’s too wide question and it depends on your detailed plan. We believe that you can make the listing payment actions to the marketplace listings.
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Remote Call Service | Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Parse error: syntax error, unexpected ‘)’ in /mnt/HC_Volume_30045284/paywork.ao/Corporate.paywork.ao/wp-content/themes/javo-directory/inc/Custom/Admin.php on line 207
Hello,
I have shortly talked to our support team. We don’t have the error issue to other clients.
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Could you please post it on our support site? Please also give them your site information with the details. our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Remote Call Service | Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Your live preview is not working. Was interested to know if this is able to be multilingual.
Hello,
We are not sure how it doesn’t work. It works fine on our side. Please let us know more details how it doesn’t work if you still have the problems.
Best regards,
Rob
Support | Documentation
| Remote Call Service | Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
How do I display subcategories in the main category? Is there any PHP code to do that or feature within the theme settings itself. Please let me know. Directory is good 
Hello,
We are not sure how you want to add the subcategories. You can add below the main categories in the backend.
For the details, you may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Remote Call Service | Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
When I click on submit post page, it shows form shortcode “[lava_bp_post_form]”. How do i access this [lava_bp_post_form]? After submitting article, the article goes live. However, I want payment option to be added before article can be made live or a package must have been purchased for the same. please guide me on this.
Hello,
The shortcode is for post submit form. Then we are not sure how you submit the posts. Unfortunately, we don’t have any payment option for blog posts. You need to customize the feature.
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Remote Call Service | Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi there. According to Pathstach the “WordPress Lava Directory Manager Plugin <= 1.1.34” is vulnerable to Cross Site Scripting (XSS). Please UPDATE it ASAP!!!
Hello,
We have not heard any vulnerabilities issues so far. When we release new updates, Envato reviewers check the validation and also vulnerabilities. We also checked a few detect software such as github. But we didn’t find any fatal issues.
If you find any, please contact our support team to check it out.
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Remote Call Service | Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Sorry I have not provided you with the link https://patchstack.com/database/vulnerability/lava-directory-manager/wordpress-lava-directory-manager-plugin-1-1-34-unauth-stored-cross-site-scripting-xss-vulnerability . It is CVSS 3.1 score – High Severity. Please act as soon as possible!
As we previously mentioned, we kindly request that you post any technical issues on our support site to ensure a faster resolution. You can find it here: https://javothemes.com/support
We have thoroughly reviewed your report, as well as other sources, and we have not identified any vulnerabilities in the plugin. It’s important to note that our plugin is integrated with WordPress, and every time the Lava team releases a new version, it undergoes extensive evaluation by both WordPress reviewers and Envato reviewers to ensure its security.
We understand that there are numerous websites that issue warnings for minor issues, often with the intent of getting users to register on their sites. Therefore, we advise caution when relying on vulnerability assessment sites. We encourage you to reach out to our tech team for direct assistance and clarification before drawing any conclusions. This is precisely why we are recommending that you engage with our support team.
The current warning message lacks specific details about the problems, which can be concerning. If you have more information about the issues you’ve encountered, please share them with our support team, as addressing them accurately is essential. Posting vague or incorrect information can potentially create a negative impression for other clients and potential clients, causing unnecessary worry and confusion.
We kindly request that you contact our tech support team for a more direct and effective resolution. Thank you for your understanding and cooperation.
Thank you, Rob
Hi Rob, If this is indeed the case, please contact Pathstack directly to resolve the issue (i.e. disabling the security alarm).
I understand your need to keep your add-ons secure. It is our need as developers as well. But the issue is not only about vulnerabilities but also about false alarms. This kind of thing is bad for your brand and you need to hurry up and resolve it with Pathstack itself and not report to me personally.
Besides as you already know right now thousands of WordPress toolkit installs on Plesk show that the Lava Directory Plugin has a vulnerability. I didn’t make it up out of my head. This is because Plesk considers Pathstack as a trusted partner. Whether this is true or not it is unfair to your brand to not take action to contact Pathstack to end this alert.
We look forward to your actions and communication with Pathstack to stop vulnerability messages from appearing in Plesk.
If again there is no willingness on your part to contact Pathstack because you do not trust them the message will continue to appear in the WordPress toolkit.
As you know I have already trusted your tools for years and in no way am I implying that you are doing your best.
Please take action and let us know!
Hello,
As we recommended you, why don’t you talk to our tech support team directly? We have told you multiple times to save your time and check properly with the details. It’s better to talk to them and find it out. It’s not a forum section for support tech issues.
We believe you still don’t understand. Our theme doesn’t work with the site or plugin. It’s not a compatibility plugin we provide. (if you are using the company plugin, please disable it. We believe It’s not even popular one. ) I also didn’t know about the company. It’s hard to contact all of companies to check the issues out. As we told you there is no vulnerability issue. I also talked to the plugin dev team. There is no issue with the plugin.
Once again, please talk to our tech support team to save your time. We do not let you know via this comment section. You need to talk to our tech support team and they will assist you. support site
Support | Documentation
| Remote Call Service | Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
When try to login to your page https://javothemes.com/support/ it shows an error message “Error: The username** is not registered on this site. If you are unsure of your username, try your email address instead.”
Then i try to signup by “Don’t have an account? Sign Up” and it says “Sorry, that email address is already used!”
We have many clients posted tickets on our support site. They don’t have the problem with login. That means you might have missed something. You can contact us via our email with the error screenshots.
This is your username : makispana
We shortly checked that you already posted tickets. That means you didn’t have the problem with login.
Please try to login again and email us with some screenshots if you have a problem.
javothemes@gmail.comThank you,
You are right, trying with the username, the password reset is done normally. I tried with the email and it didn’t reset. If you want try it on your end too. I have already opened a ticket to https://javothemes.com/support/
A month later from my initial notification that Lava Directory Manager was experiencing a serious vulnerability you reported to me that Pathstack was not a trusted source. Now Wordfence (which is also considered a trusted source by you) reports that it recognizes this vulnerability based on relying on pathstack as a reference! https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/lava-directory-manager/lava-directory-manager-1134-unauthenticated-stored-cross-site-scripting-via-new-listing
Are you guys finally going to upgrade or are we going to wait to be coddled? I have also sent a message to support expecting an immediate update on the vulnerabilities!!!
Why you keep posting here? You can talk to our tech support team. As we already explained there are always vulnerabilities issues. Not only our software. Then you can just simply talk to our tech team. We never mean not to fix any issues.
And our support team already shared you the screenshots after they scanned on the plugin by wordfence. There can be an old history or whatever. We don’t find any issues so far. If you find it, just simply talk to our tech support team.
The tested version was 2 years old version. Our tech team already sent you the reports and keep watching the issues if it can be a problem. And also assist you. Please just talk to our tech team instead of keep posting without talking to them first.
Sorry for the inconvenience. As we were informed by Wordfence and your excellent support, the update concerns an old WordPress.org entry of yours. Unfortunately it is about false alarms ringing in our systems and those involved need to resolve.
Certainly defamation is caused by doing so, but in no way is it my intention. After all, I acknowledge that you have always communicated and solved our problems both in the past and today.
Thanks Again!
Hello I filled put a support ticket and never got a reply. I spent a month working on this theme and in my final stages had issues with blogs and listing pages not showing. Can you please send someone to my support ticket. I really want to publish my new site… help
Hello,
Our support term is mostly 24~48 hours (if it’s related to tech issues it takes time ). But your tickets have not passed 24 hours yet. Please understand that it can take a little time due to heavy workload. I have shortly checked your tickets. They got answered and it seems that you missed the basic and initial settings.
If you have more questions, please post it on our support site. our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Remote Call Service | Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Appreciate your beautiful development, facing some issue need your assistance, while adding listing type, we are facing issue as per support video the form tab is not showing even i can not change any thing on the fields or move them, on right hand side i can see group option. Please assist me.
Hello,
I am not sure if you are talking about the form configuration. If it is, have you seen the notice of an update?
https://i.imgur.com/jzgsCSI.png https://www.youtube.com/watch?v=qbmaCSyy6zU&list=PLDoUA52TKZ_8_BdixcPafae20_v2MGQZW&index=6If you have more questions or problems, you may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Remote Call Service | Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
I have seen the Video, the problem is, in listing type section – in form tab I am not able to add any field- on screen right hand shown Group 1 – Base (no Payment) even I delete this group can not drag and drop field, I believe there is issue in group. Please advice me
Please post it on our support site if you have any questions.
And Have you watched this tutorial? https://youtu.be/qbmaCSyy6zU?si=pmQQDTbWmLdOaQPw You can also find the update notice as we mentioned on the previous reply. ( https://i.imgur.com/NBEAn2E.png )Please don’t forget to post your tickets on support site.
My Purchase Code is Showing invalid. I tried to raise a Ticket but the support site javothemes.com/support does not allow me to raise a ticket. Please help me on this.
Hello,
If your support is not expired, then it’s a cache issue with Envato API. Please flush your broswer cache and try to add the purchase code again. Then it will be working.
Best regards,
Rob
Support | Documentation
| Remote Call Service | Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello , Presale question, i think you have improved on your theme but will like to know how to add custom page to the existing Dashboard menu.
2) Need to install more third party plugin, how can we configure any conflict? do you have a snippet code to resolve this?
3) Can a self hosted Audio & Video be added to the listing?
need urgent response
Hello,
That’s quite advanced feature to have it. But you can create a page and add the link and a menu on the dashboard menu.
It’s too general question. As you may know, it’s hard to make all of the 3rd party plugin’s compatibility. This is because the authors and their code may follow different approaches. To determine if they work seamlessly, testing is often required. This is a common practice for all WordPress themes. Not only our theme.
Unfortunately it’s not. They are not quite common recently.
Best regards,
Rob
Support | Documentation
| Remote Call Service | Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello, I have been trying to go through your videos. For example, the silent Canvas video from many years ago, https://www.youtube.com/watch?v=FqKeZOqiExY. The screen is not clear, even if I run it at 0.25 speed, impossible to follow the tutorial. 8 months ago you re-did a few videos, but the pronunciation of English is incredibly difficult to understand and I am used to hearing a lot of accents. I think you would have a lot less support questions if the FAQ videos were better.
Hello,
That video is one of very old videos we don’t use it anymore.
https://www.youtube.com/playlist?list=PLDoUA52TKZ_8_BdixcPafae20_v2MGQZWThese the videos you should follow.
We are sorry to hear that the English pronunciation is hard to understand. However, the support staff talks to many clients for premium clients in the world. But we didn’t hear that his English is hard to undersand.
If you have any questions, please kindly contat to our support team. our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Remote Call Service | Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi. Hoping you can help with this small issue. We have draft listings which are still apeparing ont the front-end of the site. How can I stop this from happening?
Hello,
First of all, have you purchased our theme? we don’t see the purchased badge. if you are helping your clients or friends, please ask them the purchase code to access our support site.
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support. It’a a tech issue that our support team might need to have a look at your site.
Could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Remote Call Service | Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi, yes, I have my clients purchase code and its an official purchase etc etc. I will add a support ticket as suggested. Thnaks
I do not see how to add this from the demo,, how do i get it to do this mode? I imported demo but I dont see it
Hello,
We don’t use this “fixed” price table anymore. Please have a look at our video tutorial.
https://www.youtube.com/playlist?list=PLDoUA52TKZ_8_BdixcPafae20_v2MGQZW https://www.youtube.com/watch?v=b6TxZ9ErjLI&list=PLDoUA52TKZ_8_BdixcPafae20_v2MGQZW&index=7If you have more questions, could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Remote Call Service | Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
