4615 comments found.
Hi there. The Listing map don’t display any new listings anymore. Regenerate the JSON file, delete all the cache (server, browser, website). Disable all caches. When regenerate JSON it shows the correct entries, but not showing in the map. Any idea?
Hello,
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
You should provide a temp admin account to let our support team to access and see.
Please make sure you have the newest version of theme, plugins.
Could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello, Our client has purchased the theme. The search function and Explore listing page and filters are not working. Will you help us in fixing these but license has expired.
Thanks
Hello,
It works fine on our side. There might some miss setting or something.
If you are assisting your clients, please ask them to provide the purchase code to access our support site.
If it’s expired, your clients need to extend it by Envato policy.
Could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
I already create a support ticket but I really ask if anyones troubleshooted it and have a suggestion. If you want to access Media Library (the WordPress Media Library) from another User Role Account than Administrator (eg Shop Manager) and you already upload Images to Media Library from Administrator Account you don’t have access to these files, if the “Lava Directory Manager Plugin” is activated. If you de-activate everything is ok! Any Suggestions?
Hello,
Once you posted tickets, our support team will assist you.
As you may know, this forum is not for support.
If you have further questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi, do you have an access to a demo backoffice ? I’m very interested but i would like to try it before.
Best regards.
Hello,
I am sorry. Uwe don’t provide a backend account. It would be very messy if we provide.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
wow such a beautiful theme but the demo is so slow. why dont you just get a dedicated server and out it on there and not use shared hosting?
Hello,
We didn’t hear our demo is slow. It’s located in Asia and it can be slow due to a long distance. But we didn’t hear it’s slow. Our shared hosting has been working great so far.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
After reinstalling the theme I got Error 500 trying to import sample demo data. As I am not familiar with this version, can you please let me know where to debug or check the type of error I get?
Hello,
How’s your weekend?
There might some issues from the 3rd part. We didn’t hear about it from other clients.
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
One of my customers has bought your theme but can’t manage this, so they asked me to look at it… The goal here is to create a directory of companies. Those companies should create an account, choose a monthly plan, then submit their infos to be shown on the website…and after, they should be able to update themselves their infos, with their login… Is this something your themes is able to do ? Where can I find some infos on how to build this with your theme ? Thanks a lot for your prompt reply !
Hello,
As you may know, we provide options, features and design what we are showing on demo sites. Therefore, you should import our demo data first. Yes, users can post the listings and they can manage as well. If you need to use monthly charge, you might need to see WC subscription plugin.
For miner changes, you need to have a look at our doc. ( http://docs.wpjavo.com/theme/ )
If you have more questions, please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi.
I am looking for a theme to create a restaurant directory theme. I would like to know if you theme supports the following features.
1. Bulk import restaurants from a csv file ( I will use wpallimport probably) with working map for the listings.
2. Search by category, region and text.
3. Reply to a review.
4. Vote a review (thumbs up or down).
5. Add customs fields for score.
6. Have a page with all the reviews, and a feature to sort them by popularity, best reviews etc.
7. Page builder support like Elementor (I hope you dont use wpbakary since it is a very bad builder).
Thanks in advance
Hello,
1. Our clients told us WP all import works fine.
2. Search by category, location and keywords, names and some more. Please have a look at our demo.
3. Yes,
4. No, we don’t have it.
5. 6. Unfortunately, we don’t have.
7. Yes, please see item description.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
I need to tell you some questions … I can add some filter on map? I would create maps with filter on accessibility is possible or search is only with category and address?
Hello,
You can add category, address search with some radius. But we are not sure about accessibility filter. This might be an advanced option for your project.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
I plan on purchasing your theme. I’ve been building WP and shopify themes for some time and I’m in the market to buy a listing type with map locate similar to yours. I have a few questions:
1. Do you have a working LIVE website that uses this theme other than your DEMOS so I can look around and move around in it and try it out. . Ive been trying to play with your demos although there are a lot of sections that are broken (for example the users activity page with stats and graph) I wish to see a complete working site
2. is there a max amount of listings that can be posted. Basically at what point does it slow down with many listings? I anticipate many thousands of listings.
3. Which theme do you recommend for me? Javo or Listopia? which one has more features and possibly more updates in future? . PLEASE SEND ME A LINK TO A WORKING SITE!!!
Hello,
We have answered earlier via email.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi there, I have a few important requirements I wanted to check you support before purchasing…
1. Database/Listing Fields and Categories: Can we update fields in there to match ours? 2. How do we input our listings: mass upload available from a spreadsheet? Or do we need to manually fill in individual listings? 3. User Accounts / Dashboard > – Is there a differentiation between the end-user account (individual) and the listing-owner account (i.e individual business)? 4. Can we easily transition from a regular licence to a commercial if/when we charge users?
Thanks in advance for your assistance.
Hello,
1. We have all common fields and you can manage them on the submit form and listing detail pages.
2. You need to use a bulk plugin such as WP All Import. However, we don’t provide bulk import service.
3. They both have user dashboard. They are all same.
4. I think you don’t need. For license issues, You should contact Envato support team.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi, I am keen on both Listopia and Javo Directory. What is the difference?
Hello,
They use the both framework. But different design. You can choose one of them and use.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi Can’t log into support as I bought the theme – can you help?
Hello,
Can you please send us your purchase code via email? And your email address in Envato.
javothemes@gmail.comThank you,
Rob
Is the “MORE TAXONOMIES” automatically added to this theme? I can’t find it in my theme.
Hello,
Could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
hello, pre-sales question can the user see statistics reports of his listing? like views/clicks etc? and is there a way to see these reports?
Hello,
You can see the view statistics on user’s dashboard. ( https://prnt.sc/up5rv8 ). Unfortunately, we don’t provide an account to see the dashboard.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Javo core is breaking elementor, Elementor not loading after wordpress update but when I disable the Javo Core plugin elementor starts loading, kindly release update for Javo Core
Hello,
Please download the newest version of theme. We already have worked the compatibility.
If you still have the problem, please contact our support team. https://javothemes.com/support/Thank you,
Rob
I am considering purchasing this theme and before I do – the mapping – do you use Google Maps – as Google has changed with regards to allowing the use of maps, etc and we have struggled on 1 or 2 other themes to get this to work.
Hello,
I believe you are talking about Google MAP API Key. That’s what Google requests you to get.
It’s like everyone (use Google Maps ) needs to get it from your Google Accounts. Not only specific products. You have to get it and all of our clients also have it to use a Google Maps. It’s not very hard as well.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Dear Rob – thanks for the response and yes we use Google Maps – just wanted to confirm.
Hi.
I am looking for a theme to create a restaurant directory theme. I would like to know if you theme supports the following features.
1. Bulk import restaurants from a csv file ( I will use wpallimport probably) with working map for the listings.
2. Reply to a review. Actually I want only one reply to every review so I can get the owner of the restaurant to be able to reply to a review.
3. Vote a review (thumbs up or down).
4. Have a page with all the reviews, and a feature to sort them by popularity, best reviews etc.
Thanks in advance.
Hello,
replied on another ticket.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Dear javothemes,
We would like to know if theme system supports commission fees upon online bookings, of each listing type/category. And how is that working: e.x. we get all the money giving next the amount to our listing clients or the system split the commission and charge it while it gives the rest to listing clients. Also does it support the previous ones with third party, local bank, plugins for charges with that way?
Thank you in advance!
Hello,
We have answered on another ticket of yours.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Pre Sale Questions:
1. Can we use custom fields to the listing forms? I have listings with categories/listing type and each category/type listing form has different fields related to the category/type
2. Restrictions: I have plans with level. These paid subscribers will see other users lists, but certain features will be hidden to the user who have paid for a lower plan. So the restrictions are based on VIEWING USERS not Listing Author plan
3. Plans needs to have expiry and Listings also expiry. This will depend on the plan selected
4. Free plan needs to auto assign to the user as soon as they register
5. Can we have an option upload document feature as well? this needs to show in frontend according to the user plan. if not, can we Custom coding for file upload, is that compatible with your theme? is it set in a user friendly way. Or use a third party plugin with shortcode option?
6. Chat with the author?
7. I want to see how the backend form builder if possible just to get and idea if this is what we are looking for, also so to see how the restrictions are set
Hello,
1. Unfortunately, we don’t have that much detailed custom fields.
2. Our payment is for posting amounts, duration and featured listings.
3. We have posting duration in the payment.
4. 5. Unfortunately, we don’t provide this option.
6. You need to find a plugin for it.
7. We don’t provide backend account.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)