4615 comments found.
There is a problem with theme. I installing v4 theme for testing on testing server to migrate from v2 to v4. but when i installing theme v4 javo directory on fresh wordpress v5.5 i have this error Fatal error: Uncaught Error: Call to undefined function jvbpd_elements_tools() in /var/www/html/velingradup/wp-content/plugins/javo-core/inc/Base/Enqueue.php:33 Stack trace: #0 /var/www/html/velingradup/wp-includes/class-wp-hook.php(287): Jvbpd\Base\Enqueue->enqueue(’’) #1 /var/www/html/velingradup/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #2 /var/www/html/velingradup/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #3 /var/www/html/velingradup/wp-includes/script-loader.php(1999): do_action(‘wp_enqueue_scri…’) #4 /var/www/html/velingradup/wp-includes/class-wp-hook.php(287): wp_enqueue_scripts(’’) #5 /var/www/html/velingradup/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #6 /var/www/html/velingradup/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #7 /var/www/html/velingradup/wp-includes/general-template.php(3007): do_action(‘wp_head’) #8 /var/www/html/velingradup/wp-content/themes/velingrad-new/header.php(19): wp_head() #9 /var/www/html/velingradup/wp-i in /var/www/html/velingradup/wp-content/plugins/javo-core/inc/Base/Enqueue.php on line 33
you must update theme and plugins. and how can i get updated plugins and theme core
Hello,
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
You are using very old version. And V4 is an extra theme ( like an extra service product ) which is using different page builder. Please have a look at this intro page for the details. https://intro.wpjavo.com/theme/for-old-users-directory/
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
OMG REALY. guys you have a problem with the support I really assumed I should talk to the support but my service has expired and I can’t run a ticket. Does this mean you have to pay to let you know that you have a problem with the Theme v4 and directly with the jquery libraries. or it means paying for supports to fix myself again. because you are incompetent do you want me to show you how many mistakes i found in your Theme. come on please take this time seriously and fix the problems above so we can work calmly. and a little faster please because we have work to do too.
Hello,
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
You are using very old version. And V4 is an extra theme ( like an extra service product ) which is using different page builder. Please have a look at this intro page for the details. https://intro.wpjavo.com/theme/for-old-users-directory/
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards, Rob
—-—-—> I have never heard such an incompetent answer <-—-—-—-——
Hello,
Unfortunately, you might have misunderstood. Not everyone has the error issue.
It can be your setting mistake or too old version migration issue.
Please also understand that you need to extend your support if it’s expired by Envato support policy. Bug reports are also included in support. ( but yours is not a common error we have got ).
Everybody ( including us for other products in this market ) extends support if it’s expired.
We don’t believe support fee is much expensive than we spend time and effort.
The errors are not also jQuery issues. Once again, please have a look at the link we provided you. You are using quite old version. You had to update earlier. It has been changed a lot for a few years. And V4 is using different page builder. The link provides how different they are. It’s an extra service version.
We are sorry to tell you that all tech issues, you need to contact our support team with the details.
Thank you for your understanding.
Rob
The Javo Core plugin clashes with the latest Elementor 3. I get the following error and cannot edit any pages with Elementor: Uncaught TypeError: Cannot read property 'getEditModel' of null at all.js?ver=1.0.3:1
Hello,
First of all, we are not able to see your purchased badge. If you are helping your friends or clients, please ask them to provide you the purchased code to contact our support team.
After that, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Yes, I maintain a client’s site. Apparently, he updated the theme without updating the Javo Core plugin afterwards. Now, everything is working again. Thanks.
Why does it keep asking me for my purchase code even though I’ve put it in like 50 times already?
Hello,
That’s mostly cache issue. We have added some extra code for the issue. Please update your theme to the newest version ( 4.1.9 )
If you still have the problem, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation | Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Good afternoon. I am reinstalling on my site and it is showing me Invalid Purchase Code
Hello,
That’s mostly cache issue. We have added some extra code for the issue. Please update your theme to the newest version ( 4.1.9 )
If you still have the problem, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation | Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
I’m on version 3 and have lost the ability to add businesses to the directory. Can you help me?
Hello,
It’s related to a tech issue. Then, you need to talk to our support team with little more details on our support site to have a look.
Could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation | Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi! Mi Sticky Menu works well at all pages, except at listing. Any idea about it? Thanks
Hello,
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
I can’t install the Javo Core update. Website is complete broken. Doesn’t seem to support WP 5.5 – is an update expect or do I need to move my ENTIRE website to a new theme??
The remote plugin package consists of more than one file, but the files are not packaged in a folder. Please contact the plugin provider and ask them to package their plugin according to the WordPress guidelines.
How can I get the old version of Javo core?
Hello,
It’s a tech issue and you need to let our support team to see the details. You can remove javo core plugin on plugin list. And you can also ask our support team for the newest javo core.
Please contact our support team in our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi, downloaded the last version 4.1.6, and when go to theme settings, and write my purchase code, press activate.. and nothing happens!! I can´t enter to the theme setting again!
Hello,
That’s a cache issue. ( https://docs.wpjavo.com/theme/activate-your-license/ ) We have 4.1.7 version which added some code for the issue. Please download it.
If you still have the problem, you may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
I just purchased this theme and tried to install it. All went well until I have to install the plugin. All installed but the “Javo Core” Failed with the following error message – Installing the plugin…
“The remote plugin package consists of more than one file, but the files are not packaged in a folder. Please contact the plugin provider and ask them to package their plugin according to the WordPress guidelines. Plugin installation failed.”
Please help!!!
Hello,
You may need to talk to our support team as a tech issue.
However, I don’t see the purchased badge. If you are assisting your friend or client, please ask them to provide you the purchase code to contact our support team.
Then please post your issue on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi there, have 2 questions before I buy
1) Does this support OpenMap or Mapbox?
2) Does this support Dokan or other Multi-vendor WooCommerce plugins?
Thanks
Also, is it possible to create a homepage that will auto-detect the visitor’s info without the user having to click a button or link and displays listings in the same city?
Hello,
1. It supports Google Maps.
2. I heard it works. But we didn’t test it officially.
3. Unfortunately it’s not supported.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
This is pre-sales query. 1) Can we customize the home page search form which will have 3 dropdown lists, first for Main Category, second for Sub-Category, third will be optional. So people must select any one item from Main Category dropdown and only then second dropdown of Sub-Category & third dropdown will be activated. Is this inter dependent search is possible to create ?
2) Can we customize the Headers, Footers, Home Page, Complete layout of Single Listing Details Page using Elementor ?
Hello, Can you reply on my query ?
Hello,
Sorry for the delay.
1. You can change the field. But we don’t have the sub categories related to main categories.
2. Yes, please have a look at our intro page. You can change whole layouts of header, footer and also single listing detail page. Most of elements are created by widgets and you can replace or modify. FYI ) our support team can assist you to have your site like our demo. if you have many customization, it’s hard to assist all your own settings. You have to do the customization.
Have a good weekend.
Thank you,
Rob
I am constantly having to add my purchase code every time I need to access the theme options. It’s asking me to activate it every time.
Hello,
Please have a look at this doc ( https://docs.wpjavo.com/theme/activate-your-license/ ). It’s mostly a cache issue. However, we will add extra code for it and release a new version soon.
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
This theme has come a long way!! Good Work
I am now interested in purchasing it.
Just need to clarify a few things before ordering.
1. Can the listing archive shows the shop video when it has one instead of its listing thumbnail?
2. Listing Video.. I prefer using self-hosted videos . Is that supported?
3. Blog Post Archive. Can it be 4 column layout. From your doc., I only see 3 columns at the most.
4. Can I also run a Woocommerce Shop with products also? My goal Listings = products from Businesses that sign up with my portal.
5. Can I have agents that market my listing service and have the commission calculated with this theme?
6. There will be Zoom Meeting Virtual Listings also. ie. Teachers. there is already a plugin available for that. Can we arrange a test to ensure it works properly in your theme?
7. Submit Post feature. Do I have access control on who can submit .
I look forward to hear from you soon.
Best Regards,
Hello,
1. It shows the video when you set the video first to show.
2. We don’t have self-hosting. it’s for YouTube, Vimeo etc
3. You can change it by Elementor column option.
4. You can run an online shop by WC.
5. You need to find a plugin for it.
6. Unfortunately, we can’t arrange for the test. We didn’t work on the compatibility.
7. Everybody ( login users ) can submit posts. You can set pending or publish for the new posts.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
I currently have an older version of Javo 4.1.6. What is the best way to update to the latest version. 1. I tried the links on the backend, none of them work. 2. I emailed you at javothemes@gmail.com I got no response 3. I tried to submit a ticket on your support page, but it won’t allow me because current support has expired.
Hello,
Please check your email.
We recommend you to contact our support team. If it’s expired, please kindly extend it.
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
If I extend the support does that include the theme update?
Sorry if this is clutter… but when are you releasing new demo? TYIA
Hello,
We have added several demo in v4. currently we don’t have a new demo soon.
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
The purchase code that was provided after my purchase will not allow me to Activate the theme to be able to start customizing my site. How can I fix this?
Hello,
Please have a look at this doc. ( https://docs.wpjavo.com/theme/activate-your-license/ ). It’s mostly cache issue.
However, we will add extra code for it and release a new version soon.
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
I had to update the theme from a very old version years ago because nothing was working so decided to start from scratch instead – however uploading the demo content is a nightmare – I have tried several times and reinstalled the entire wordpress installation three times to start from scratch again, I tried different internet connections and my server is over all the recommended levels, I also didn’t select the image to be uploaded with it so it might be quicker but it stays stuck still on around just over half for over an hour? The other pages seem to be loaded fine but the home pages stay completely unaligned with all my upload attempts
Hello,
It seems that you have a problem with server issue. Our support team will assist you.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hey there, 1) I am wordering how to get the price range filter to work (in your demo available). I can add price, sale, price range (select box) but I cant select price range in the filters. 2) Is it possible to duplicate the price range filter to get sth like “style: cozy, luxury, farmers”?
Any idea? Thanks!
Hello,
We don’t have the price range filter in our demo.
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello,
I am migrating a website that was created in version 1.3 of the theme and now we are recreating it from scratch for this latest version.
I have a problem with the migration because of the directory_meta field in the version 1.3 database, as it joins the values of several fields.
Is there any way to separate these values to upload in the new version?
NOTE: I am using the WP All Import / Export plugin to export the data.
Hello,
That version is kind of really old one. You need to talk to our support team as a tech issue.
Could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello,
I created an additional field using ACF and I want to order the display the listing by that field. Is it possible to do that?
I’ve already managed to do this with the elementor list module, using the “query id” field.
But I did not find this field in the module created by you.
Hello,
Unfortunately, it doesn’t support ACF. ACF has too many detail fields and it’s not simply possible to make them all work at this moment.
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
