703 comments found.
hi! the wordpress gallery dont work! in your theme
Thanks for your help.
great job!
Hey there,
I’ll take a look into it and see if it needs fixed for the next update.
Thanks
Thank you! great job! is possible to make a home like this: Support Desk – A Responsive Helpdesk Theme??
Not without editing/customizing the template.
Thanks
I’d like to use this for my team, but we would have to include passwords and links to clients works so we require at least a login screen before accessing the content of the wiki. Can the login window be set as the default home page, and unless you sign into WP you can’t see the articles? or some sort of solution like this?
Hey there,
You’d need to use a plugin or custom functionality to add these features as they’re not a default part of the theme.
Thanks
Hi chris, does this theme work out of the box with authorhq? does it require a lot of work?
Thanks
Hey there,
The plugin should work with any theme, but it won’t be styled specifically for this theme.
Thanks
just figured it out, the style.css file you provide has Template: KnowHow (capital letters). I changed it to knowhow and it worked.
What a weird quirk, I’ll get this fixed for everything else. Thanks for letting me know. 
Chris, on the last update, I uploaded the childtheme but I’m getting a “parent theme knowhow doesn’t exist” inside wordpress theme selection page. How can I fix it?
hi chris,
is your theme supporting rtl ( right to left ) for arabic language viewing.
Thanks
Hey there,
Unfortunately it doesn’t, sorry about that.
Thanks
Hey do you plan to incorporate Buddypress/BBPress in this theme anytime soon?.. Regards
Hey there,
No plans for BuddyPress at the moment. BBPress is a possibility if there is strong customer support.
Thanks
Thks for update! 
Hi, I have purchased the theme today and installed it. But I am getting one error message “
You need to setup your WordPress Menus. Go to Appearance > Menus. See the documentation for details.
”. Also when i created a FAQ, Its getting some error that 141 line is having some issue. Please let me know what is the problem.
Hey there,
Have you setup your WordPress Menus?
Could you give me a link to the FAQ problem, feel free to email me via my profile if you would like to keep it private.
Thanks
I’ve just submitted an update that should fix these issues for you. You should receive an email once it’s been approved. Keep an eye on my Twitter @swishthemes for news.
Thanks
Hi Chris,
Awesome awesome theme!
Couple things I’m interested in doing in the search:
1) Excluding common words in the search – so if I type “what is a goldfish” it would pull up any article with “goldfish” regardless if it has “what is a” in it or not.
2) Highlighting searched words on the results page (so the user can quickly scan and see why that article pulled up)
Could you recommend a plugin for accomplishing these (that would be compatible with your theme) or any other guidance on getting this functionality?
Thanks a lot for your theme and support!
Hey there,
What you might be looking for is this plugin: http://wordpress.org/extend/plugins/relevanssi/
It enhances the default WordPress search and makes it much more useful.
Hope it’s useful for you, a lot of my other customers have been using it with this theme and Support Desk with success.
Thanks
Ha that’s funny I just logged in here to let you know I found one called Relevanssi… and it’s working great with your theme
You beat me to it! Thanks!
Awesome, well I’m glad it’s working out great for you 
Is it possible to delete or get rid of the Uncategorized category? We never want a document loaded without a category.
Thanks,
Hey there,
You can hide any category from showing up on the Knowledge Base by adding the ID to the exclude categories option section in the theme options panel. The Uncategorized category ID is 1.
Let me know if that doesn’t resolve you problem.
Thanks
Hi, just purchased this theme, it’s great. Is it possible to change the sidebar width? If so, how? Thanks
Hey there,
It’s possible but only by editing the style.css and modifying both the #sidebar and #content width (so they equal 100%).
Thanks
Found another bug: http://cl.ly/image/090z1J0U2Q2C
Hey there,
Thanks for letting me know, will get this fixed 
I could not see, in this update 1.0.8, the widget “custon category widget”?



Hey there,
In the new version, the default category widget is now styled like the old custom category widget.
Thanks
Lastly, I promise, could I please see a copy of the admin panel? janessa @ tulareag.com
Thanks!
Sure, I’ll send you over screenshots now.
Thanks
I’m extremely excited about this theme. It looks like just what I need. Is it possible to restrict material for users that are not logged on or have different preferences? I would like all my users to be logged in to view content, but my outside sales staff needs to see all materials, while their customers should be limited to only part of the materials and should not be able to view internal documents. Is that possible within your theme?
Hey there,
You’d need to use a plugin such as http://wordpress.org/extend/plugins/members/ to manage the content permissions. So it’s possible, but it’s not something that built into the theme.
Thanks
I’m looking for a theme to use an an internal resource for our outside sales staff to use on the road. I would like to create pages about a product and have the sidebar, or bottom of the page automatically list related articles. Would this be possible in your theme?
Hey there,
The theme comes with a related articles section below, posts, but if you wanted to use it for pages (i.e. not articles) then you’d need to use a plugin or customize the theme.
Thanks
i want to see admin panel on web, before buy it. Is it possible ?
Hey there,
Email me via my profile and I’ll send you screenshots of the admin.
Thanks
Does the search feature look just at the content in a post or will it also search a PDF document within a post?
It looks at the article content. It won’t search within a PDF document in an article.
Thanks
I’m unable to get the accordion shortcode to work. I took this syntax from the live demo page but it doesn’t appear correctly on the live page as an accordion. Any ideas?
title="Accordion 1"]]Accordion 1 Content[[/accordion_block]][[accordion_block title="Accordion 2"]]Accordion 2 Content[[/accordion_block]] [[accordion_block title="Accordion 3"]]Accordion 3 Content[[/accordion_block]][[/accordion]
Thanks
Hey there,
Try this one:
[accordion][accordion_block title="Accordion 1"]Accordion 1 Content[/accordion_block][accordion_block title="Accordion 2"]Accordion 2 Content[/accordion_block] [accordion_block title="Accordion 3"]Accordion 3 Content[/accordion_block][/accordion]
Thanks
Thanks Chris! I eventually found the green + button so figured it out. The syntax at the bottom of this page seems to be incorrect – might be helpful to update it. http://themeforest.net/item/knowhow-a-wordpress-knowledge-basewiki-theme/full_screen_preview/2813111 Thanks again!
Thanks Sally, will get that sorted 