570 comments found.
I downloaded the zip package from TF here, but there’s no Visual Composer plugin or the FAQ plugin bundled within? Do we have to buy those separately? Thanks.
Hi, the plugins are included, install them under Appearance > Install Plugins or see documentation. Regards, Ivan
aaaah… You are right. I was trying to install with the Child Theme activated which would not work. We have to have the parent theme activated, install the plugins, and then switch to the child theme. Makes sense now.
Thank you and keep up the great work!
Great theme, finally got around to implementing it. Having some trouble with the analytics within the WordPress console though. All it does is show a blank screen with pagination at the bottom – which never changes, so I don’t think it’s pulling in any data from votes or anything. Tried deactivating plugins, reinstalling the them, etc… nothing works to fix this issue. Any suggestions?
Sorry to to hear about the issue, please send us an email through our profile form.
Will do. Sent.
Pre-purchase question.
does this theme support
-WPML
-RTL Language
-WooCommerce
-Change Slug or control it
-SEO Metadata
Hi
-WPML: Yes
-RTL Language: No
-WooCommerce: No specific WooCommerce features, defaukt should work fine.
-Change Slug or control it: Theme uses default WP posts/categories (same options as default theme)
-SEO Metadata: Yes, I suggest inspecting the demo page if you looking for anything specific
Hi,
We have a lot of products.
- We hope user can have front-end panel to input their product series on it. Can it do it?
- Every client can have their own font-end ticket panel?
- Is it include member register custom field?
Thanks!
Thank you for your interest, the theme doesn’t have any of the features you need. You would need some other plugins to add this features.
Hello, I see you state visual composer is included in this theme, are there any elements you created for this theme for visual composer? or did you just include the plugin with no reason behind it ?
Hope to hear from you soon.
Hi, there are no custom elements, visual composer already comes with elements to create a great home page.
Hello,
We are going to build a WordPress based Knowledge Base. There are two very important requirements: - We would like to use video recordings answering a question. As a result, is it possible to use embedded videos on a page in your plugin? These videos can be password protected YouTube or Vimeo videos. - There are customer specific parts of the Knowledge Base. Usually, we work under NDA with our customers. As a result we planned a generic Knowledge base (available for every registered customers) and customer specific ones (available for only those the registered users who work for that specific customer). In WordPress, we use Ultimate Member for handling user rights. So does your Knowledge Base can work with Ultimate Member (user rights) plugin?
Thanks!
Hi
- is it possible to use embedded videos – Yes
-Ultimate Member – we havent tested it so I can’t confirm
Hi, I am unable to find voting, related posts, table of contents and search analytics. Nothing of this sort is present in theme options.
Thank you for your purchase. The options are located here:
KnowledgePress > Articles > Single Page
KnowledgePress > Voting
KnowledgePress > Analytics
If you can’t find the above, download the latest version from Themeforest
Hi there! I am interested in buying your theme, but before that I would like to be 100% sure about few things:
1. Can logged-in user open a new topic in forum? 2. Can I have different categories in forum (FOOD-DRINK-SNACK) and under those categories to have an option for logged users to create new topics?
Thanks! 
Thank you for your interest. We are using free bbPress plugin for forums (we only style it). You can install bbPress under default theme and test, you can achieve what you need with WP and bbPress settings.
Thank you guys. Cheers!
HI there,
1. Does Yoast SEO plugin work with this?
2. Does WPML work with this as well?
Thank you!
Thank you for your interest. 1. hasnt been tested. 2. No.
I’ve been trying to register for support on your site – But I never receive a confirmation email.
Hi, please check you spam folder, and try reseting the password. I tested the notifications and it seam to work fine. Please let me know if you have further issues. Regards, Ivan
I’ve tried contacting you before. Basically, when I log in, and put in my purchase code, it says: “Sorry, but that item purchase code has already been registered with another account.” This has been the problem since I purchased an extension till now. I am losing support days over this issue.
Hi, please email us through our profile form with email, purchase code and the issue you are having.
HI,
i bought your theme right now, one reason because I saw that it’s compatible with WPML. I have checked now on WPML site and they say that your theme is not compatible.
What happend? Is it or not compatible?
Than you for your purchase, Theme is WPML compatible. Where did you see that mentioned?
In the WPML website, there is a section to check if a theme is compatible. Your theme doesn’t appear ( https://wpml.org/documentation/theme-compatibility )
Just because we havent gone through the certification program to be added on the WPML site, it desnt mean theme is not compatible 
Ok, but if there is not a certifiaction program, WPML will not support me if i have troubles with the implementation with your theme. 
Hello, is customer can open ticket with this theme?
Hi, no, this is knowledge base theme only, there are no ticketing features.
Been using one of the original versions – just got the latest and installed to test. But cannot get the home page METAs to show – I only see 4 templates for the page and none of them say HOME _ so how do I choose the ‘demo’ style template for the home page?
So with the original version I was able to pick a page template of “home” to apply the homepage layout – but I am only seeing 4 page templates now..see this screenshot – http://screencast.com/t/rUcEwRZ1lXq – so can you advise how to apply the home page template per the demo to my chosen ‘home’ page – many thanks!
Hi, we no longer use meta settings for home page, home page is build with page builder now. Regards, Ivan
Hi PressApps, I have an issue after uploading the demo content. It shows the coding at this page -> http://www.tomppro.com/create-a-knowledge-base-with-ease/
May i know how to fix it?
Regards
Thank you for your purchase. please activate Visual Composer as per manual. Regards, Ivan
Support for all our products is provided through external support system.
Hi, great theme!
But the search doesn’t work…
Warning: preg_match() expects parameter 2 to be string, array given in /homepages/10/d602409115/htdocs/emporio360/bellcaptain-kb/wp-includes/formatting.php on line 1133
Warning: strip_tags() expects parameter 1 to be string, array given in /homepages/10/d602409115/htdocs/emporio360/bellcaptain-kb/wp-includes/formatting.php on line 1571
http://emporio360.com/bellcaptain-kb/Could you help?
Regards
Thank you for your purchase, it is much appreciated.
Support for all our products is provided through external support system. Please open a new ticket over there and either myself or another member of the team can take a look at your issue.
Hi. is there a search forum plugin that will work with this theme?
Hi, we haven’t tested any so can’t confirm.
Pre sale question I have a site with my product listed there and selling on Amazon. I would like to add a support/faq site. if my site is called www.xyz.com, can I install this theme as www.support.xyz.com?
Thank you
Thank you for your interest. Please note this has nothing to do with theme itself rather your WP install/s ie WP multisite or multiple WP installs, DNS subdomains etc, Ivan
Hello i would like to add comments on pages… and the code you provide
<?php
if ( comments_open() ) {
comments_template('/templates/comments.php');
}
?>
is no longer working ( i am using the latest version – nov 2015) can you confirm this?
Thank you for your purchase, it is much appreciated.
Support for all our products is provided through external support system. Please open a new ticket over there and either myself or another member of the team can take a look at your issue.
it says my code is expired while I ve 4 more months..
Hi, please email us at support@pressapps.co thank you.
I’m trying to create a child theme and I’m having trouble making my css overwrite the theme css.
I follow https://codex.wordpress.org/Child_Themes recommendation for functions.php
The order i got was:
knowledgepress/style.css knowledgepress-child/style.css wp-content/uploads/ss-style.css
How can I make knowledgepress-child/style.css appears last
Hi,
I would like to build a website where visitors can create new articles, similar to wikihow*com. The demo of Knowledge Base doesn’t show how to create new articles. Does Knowledge Base have a simple WYSIWYG editor or can you recommend an editor that plays well with Knowledge Base?
Thanks!
Hi, our plugin doesnt have front end editor, new articles are created using the same editor as default WP posts.