Discussion on Knowledge Base | Helpdesk | Wiki | FAQ WordPress Theme

Discussion on Knowledge Base | Helpdesk | Wiki | FAQ WordPress Theme

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570 comments found.

Hi, is it possible to activate “Visual Composer” for the Knowledge base?

Hi, i am using a child-theme and your plugin. Now i want to change some design things in the plugin. I already copied files from”pressapps-knowledge-base/public/” and “pressapps-knowledge-base/public/partials” into my child-theme but i still uses the files from the plugin folder. What do i need to do to edit the files without touching the parent files?

regards matt

I love the theme! I have a couple questions:

1. How can I make the header search bar not show up on every page? I just want it to show on one page.

2. How do I change the text within the search bar?

3. Is it possible to take off the login and registration links on the menu?

Thanks!

This is a great theme. I’m looking for the documentation and can’t seem to find where you setup the homepage like the demo. How do you setup the homepage exactly like the homepage layout here: http://preview.themeforest.net/item/knowledge-base-helpdesk-wiki-faq-wordpress-theme/full_screen_preview/3434096. With the search box front and center with background image/video

Nevermind. I just imported the demo content. The problem is that I can’t get the search box to show up under the page title and subheader. http://coxdigitaltraining.com/wp-content/uploads/2017/04/search-box.jpg

​Is it possible move the question title (really blog post title) to directly above the answer (blog post content). Right now it’s placing the title above the search bar. Screenshot -> https://ibb.co/jzFvQk

Thank you for your help!!!

hi! i have 4 tickets for support during one week, until now, i dont see the anwsers.. please, i need help.

Hello, answered your queries, please check the product options and documentation before raising tickets, also we can’t assist with features not included in the theme, for these third party plugins are needed.

Hi, does this theme support multisite?

Hello, yes it does.

Hello, I’ve purchased both the plugin and the theme and followed instructions on both PDFS. I still can’t seem to get all the categories to show in the knowledge base page. I have also set all the categories required but they don’t show in the metabox in pages when it comes to chosing categories.

Will the documentation help me translate the plugin? I cant seem to find anything related in your website or google. Is it possible?

The live search only works for the search in the meny – but if I have it on a page I dont seem to get any live search results. How do I fix this?

Hi, I raised a ticket #1041708 yesterday morning. I am still waiting for an answer. My project is blocked becoz of this issue. The ticket is URGENT.

Can you please check it & reply?

BR Uma

There is no reply to my refund request at Envato & there is also no reply to my support request at your own support system.

Both PressApps and EnvatoSupport are irresponsive. Poor support on both sides.

Very annoying and irritating for me.

I see that the template uses infinite loading, is it SEO friendly? (eg. regular pagination displayed for Google crawler )

Does this theme support multi site?

Hi, i can enter other fields in big search on the homepage? Let me explain: I enter the products with woocommerce, you can search by product name and by category in that big search with two fields? Thanks a lot!

Hello, its possible to order category list page ? Its using ASC i would like to use DESC order

Literally The – WORST PRODUCT SUPPORT -

Do I need to follow up with every ticket I submit???

I have a ticket thats been sitting in your support system for over a week now… And I submitted the ticket prior to my support expiring.

Best, IC

Hello,

We purchased and use your theme and enjoy it a lot.

All of a sudden the visual composer stopped working. We are not sure why and how to fix this.

Any help?

Thanks, Amos

hi, i’ll like to know if i can create a movie database with this theme? http://www.movielov.com

Hello, no the theme doesnt have any video playlist features.

Hello,

a simple question:)

I would like to add a sidebar for my pages with custom content on every single page (for example: article that is within category “A” so I would like to show within it sidebar with only articles that comes with category “A”). The content will be, as written before, the articles from pressapps knowledgebase.

Currently, as I see, I can get a sidebar that contains the same content for every page. Is there anything to do about it?

Hello, sidebars are applied by the theme, you could use a third party custom sidebar plugin that allows you to assign sidebars to taxonomies.

Hello – I have two questions:

1 – How do I hide all top and side navigation?

For my application there is no need for users to see their name. And I don’t need the side navigation.

2 – On your homepage demo site… The 3 faq boxes. Are those created with VC? If so, are you using a template?

Thanks! IC

I submitted a ticket two days ago. My support expires this month and I’d like to get this resolved.

Also, do you have any documentation or examples in your demos of this: http://screencast.com/t/21LkwIYQ6i6

I’d prefer not to have to go through and spend alot of time testing a theme to figure out how to use its basic functions.

Best, IC

Hello – Do you still support this product? I posted on here 3 days ago and created a ticket 3 days ago.

Your support for this product gets worse and worse.

People read the reviews before you buy this product.

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