Hi there,

Thank you for your feedback! This issue was fixed in version 2.4.8 of the Konte theme. Please check if your theme is updated to the latest version.

If you’re on an older version, please update to 2.4.8 and the product page issue should be resolved.

You can view the full changelog here: https://docs.uix.store/konte/#/update/changelog

Hi there,

This is happening because of the theme’s AJAX add-to-cart feature on single product pages. YITH Product Add-Ons requires the standard WooCommerce form submission to properly send the add-on data to the cart, but the AJAX feature intercepts this process.

To fix this, please disable the AJAX add-to-cart feature:

1. Go to Appearance > Customize > Shop > Product

2. Turn off the “AJAX Add to Cart” option

3. Save your changes

You can find more details here: https://docs.uix.store/konte/#/shop/product?id=ajax-add-to-cart

This should resolve the issue and allow YITH Product Add-Ons to work properly again.

Thank you

Thank you for replying, I kind of figured that turning off ajax add to cart on the theme allows Yith Prodcut Add Ons to work but this is an issue on the theme as it has only occured on the latest version of Yith Product Add Ons due to them enforcing stricter policy on following Wordpress/Woocommerce conventions which Konte is not for Ajax Add To Cart. Will the theme be updated to allow more seamless integration with and other plugins as the Ajax Add To Cart feautere is important for usability. Thank you

Thanks for the feedback. We’ll definitely look into improving the AJAX Add to Cart feature to work better with YITH Product Add-Ons and similar plugins.

We should mention though that since AJAX add-to-cart isn’t a standard WooCommerce feature for single product pages, we can’t guarantee full compatibility will be possible. It really depends on how the plugin handles its add-to-cart process on their end as well.

We appreciate you bringing this to our attention, and we’ll do our best to find a solution that works for both features.

Since Slider Revolution moved away from Envato Market, we’re working on the safest solution to include an updated version with the theme.

Previously, we purchased an Extended license that allowed us to bundle it without requiring separate activation, but the latest version we currently have is 6.7.4.

Given the security concern with 6.7.34, I’d recommend either temporarily deactivating Slider Revolution until we can include the patched version.

Regarding Kirki – yes, it’s required. We use it to add the theme’s settings to the WordPress Customizer.

Please open a support ticket so we can keep you updated on the Slider Revolution situation and provide any additional assistance you need.

Thank you

Thanks. Will do. One other thing. Do you have a patch for Kirki? It’s making my debug.log balloon to 100mb pretty fast. It’s a PHP error.

Yes, have the patch to address Kirki’s issues. Please open a ticket on our support site and sharing admin login details. Our developer can apply the patch directly to your site and resolve the debug.log issue.

Hi Sevim,

Thanks for reaching out. The accordion element should be working properly with the current version of Konte theme.

To help troubleshoot this issue, could you please share a link to your website where I can see the accordion that’s not functioning? This will allow us to check what might be causing the problem and provide you with a specific solution.

Hello,

Thanks for your feedback. We’ve tested Konte with the latest version of WooCommerce and couldn’t reproduce this double breadcrumb issue. It might be caused by a plugin conflict on your site.

Could you try deactivating your plugins one by one to identify which one is causing the problem? Start with any SEO plugins, caching plugins, or other plugins that might affect breadcrumbs or WooCommerce functionality. After deactivating each plugin, check your shop pages to see if the duplicate breadcrumbs disappear.

Thank you

It was from Yoast. Thank you so much!

Thank you for sharing! We will fix this conflict issue in the next update. For now, you can disable Yoast SEO’s breadcrumbs to remove the duplication.

Hello,

You can use this CSS to change the mobile menu header background:

.mobile-menu-panel .panel {
    background: #121212;
}

However, if you’re aiming for a complete dark color scheme for the mobile menu, keep in mind that you’ll need additional CSS for the inner elements like text colors, links, icons to ensure everything remains visible and properly styled against the dark background.

Hello,

We’re sorry to hear about this security incident. Based on the forensics from DigitalOcean, this was a web-layer compromise through WordPress itself.

The attack vector was through WordPress core’s web layer (likely xmlrpc.php or wp-admin vulnerabilities), possibly combined with compromised credentials or a vulnerable plugin. WordPress and all plugins are open-source software that can have security vulnerabilities. The Konte theme itself doesn’t create entry points for these types of attacks.

We thoroughly review all theme code before release, and ThemeForest’s review team conducts rigorous security testing on every theme.

Themes don’t typically create the vulnerabilities that allow initial site compromise – those usually come from WordPress core misconfigurations, outdated plugins, weak passwords, or hosting security gaps.

Here are some recommended security measures going forward:

You can use Cloudflare (free tier works well) to add a firewall layer that blocks malicious traffic before it reaches your server. Enable their WAF rules and bot protection.

Disable xmlrpc.php completely if you’re not using it—add this to your .htaccess file:

<Files xmlrpc.php>
order deny,allow
deny from all
</Files>

Install a security plugin like Wordfence that provides firewall protection, malware scanning, and login protection.

Keep WordPress core, all plugins, and the theme updated regularly.

Limit “login attempts” to prevent brute force attacks (Wordfence handles this well).

Remove any unnecessary files like adminer.php from production servers. Database management tools should only be used locally or on staging servers.

Consider moving wp-admin to a non-standard location and restricting access by IP if possible.

thanks for the reply, i’ve got things sorted now, ive seen you have updated woocommerce templates, is that the plugin or theme side? as i did have issues after woocommerce plugin updated in the background to their latest and it crashed the site, im really wanting to use the konte theme for part of my site but wordpress really isn’t filling me with confidence at the moment, is there any advice you can give to completely secure the site as its the landing site i want to wp for not the full platform, but needit to be reliable, i’ve locked down the plugins and auto updates of wp now as everytime theres an update something breaks, long term im wanting to implement the html version into codeigniter but im working on the rest of the site before that

Hello,

The recent update is on the theme side. We’ve mirrored the latest WooCommerce templates to ensure compatibility with the newest WooCommerce release.

You can safely update the theme. This update is specifically to prevent template-related issues when WooCommerce updates.

To secure and stabilize your WordPress installation, you can consider disabling automatic updates for plugins and WordPress core, which you’ve already done. This gives you control over when updates happen so you can test them first.

Set up a staging environment (most hosting providers offer this) where you can test updates before pushing to production. This way you’ll catch compatibility issues before they affect your live site.

Well, been trying to do this for over 2 hours now, i can’t figure it out and tbh the instructions for doing it aren’t that easy to understand, i don’t understand why it isn’t automatically made to look like the demo if i chose demo v7 home, instead ive got to do lots of steps to get it to work like your demo https://prnt.sc/tx3Q-jG2TF_W

ignore these messages… something must of gone wrong with original install, ive just done a fresh install and demos imported correctly now

Great to hear you got the fresh install working properly!

Just to clarify for future reference: the product filter on the homepage requires setting the Shop page as the homepage because WooCommerce’s filter functionality is specifically designed to work with the shop page. This is standard WooCommerce behavior.

If you ever want a homepage without the product filter, you can simply create a regular static page and use Konte’s Product Grid widget instead.

Thanks for sharing that you completed the installation successfully!

Hello,

Thank you for your feedback.

To properly resolve this alignment issue, please open a support ticket on our official support site at: https://uix.ticksy.com/

When you submit your ticket, please include your website URL and mention the specific alignment issues you’re experiencing. Our development team will review your site directly and provide the appropriate solution.

Thanks for the details. We’ll continue testing with various Android devices and network conditions to reproduce and resolve this Layout 6 compatibility issue. I’ll update you once we have more findings or a solution.

We couldn’t identify a consistent pattern for the issue. On layout 2, the gallery seems to work fine. However, on layout 6, some devices show an “Oh snap” error, while on others the gallery freezes and scrolling is no longer possible even after navigating to another page. When the gallery is stuck, the entire site becomes noticeably slower.

We were not able to test with older theme versions since we did not have access to them.

Thanks for the detailed update. This appears the issue is related to Layout 6’s gallery scripts.

The theme has a setting for mobile-specific gallery that might resolve this. Please go to Appearance > Customize > Mobile > Single Product and try changing the gallery layout setting.

Thank you

Hello,

Unfortunately, the Display Settings meta box is specifically developed for pages only.

There isn’t a built-in hook or filter available to enable these Display Settings for your custom post type. The theme’s architecture restricts this functionality to the standard ‘page’ post type.

Hello,

Thank you for your feedback! Our developers are testing this issue. We will fix it in the coming update.

Hello,

The product thumbnails should display properly in the “Bestselling” sidebar. This sounds like a plugin conflict issue. Please open a support ticket on our support site so our developers can investigate and help resolve this thumbnail display problem.

For adding custom product tabs, you’ll need a plugin since this isn’t built into the Konte theme. We recommend the “Product Tabs Manager for WooCommerce” plugin:

This plugin will let you easily add and manage custom tabs on your product pages without needing to modify any theme files directly.

Thank you

Hello,

Theme updates can sometimes take a few hours to appear in the WordPress admin dashboard after release. Please check back later today to see if v2.4.5 shows up in your updates.

If the update still doesn’t appear, this is likely related to your license activation issue. Since you’ve reinstalled WordPress multiple times, the Envato Market plugin may need to be reconfigured.

Please try reinstalling the Envato Market plugin and reactivating your API key following the steps in our documentation: https://docs.uix.store/konte/#/update/update-theme?id=method-1-automatic-updates

Thank you

Thank you for your response. I was using “License For Envato” as opposed to “Envato Market” plugin as that’s the one that pops-up on the WP plugin search. Uninstalling the former and adding the latter as per your instructions worked. I can’t confirm if updates are coming through as I already manually updated the theme. Will comment here again if the next version doesn’t show up automatically. Thanks a lot!

Thank you for your feedback! Please feel free to contact us if you have any questions.

Hello,

Thank you for your feedback. Please try this CSS code to fix this issue.

@media (max-width: 767px) {
    .woocommerce-products-header {
        height: auto !important;
        min-height: 150px;
    }
}

You can add this CSS to Appearance > Customize > Additional CSS to apply it.

Hello,

Thanks for your question.

The Konte theme doesn’t have a built-in feature to hide specific product categories on the shop or catalog pages.

Since you’re using the Country Based Restrictions plugin and it’s not working as expected in the catalog view, we recommend reaching out to the plugin’s support team — they may have a workaround or settings you can adjust to make it work properly.

Hello,

Thank you for your feedback! Konte supports breadcrumbs from Yoast SEO and RankMath SEO plugins.

You can install either plugin to control primary categories in breadcrumbs.

The theme automatically uses the SEO plugin’s breadcrumbs once enabled.

Can you add support for SEOPress?

Thanks for the suggestion! We’ll check SEOPress plugin and add support for its breadcrumbs in the next update if possible. We’ve already added this to the theme’s roadmap.

Hello,

Thank you for your kind words. We really appreciate your continued support.

Our regular updates focus on stability, performance improvements, and ensuring compatibility with the latest WordPress and WooCommerce versions.

In addition to maintenance updates, we have plans to introduce new features and design enhancements in upcoming releases.

After the theme updated, you need to update plugins manually in Appearance > Install Plugins page. Please refer to this documentation for more details:

Thank you

WPBakery Page Builder is no more showing in Appearance > Install Plugins page and when I try to update it from the plugins page I get an error? How do I update this plugin

Hello,

To update WPBakery Page Builder, you’ll need to update the Konte theme first. The theme bundles this plugin, so theme updates include the latest compatible version of WPBakery.

Please refer to this documentation for more information:

Alternatively, you can delete WPBakery Page Builder completely from Plugins > Installed Plugins, then reinstall it fresh from Appearance > Install Plugins. This will automatically install the latest version.

Thank you

Hello,

By default, WooCommerce search relies on exact keyword matches in product titles, so “tshirt” and “t-shirt” are treated as different terms. This is a WooCommerce limitation and WordPress.

To improve the search experience, we recommend using a plugin like “Relevanssi”, which supports partial matches, synonyms, and custom indexing. This plugin can handle variations like “tshirt” vs “t-shirt” much better.