1457 comments found.
Hi, how did you get the testimonials to auto-rotate in the “About Us v2” page?
Hello,
You can edit the “Testimonial Slideshow” element and enable the “Autoplay” option to make your testimonials auto-rotate on the “About Us v2” page.
Is the option in WP Bakery or Elementor? I’m using WP Bakery and cannot find the option. Please advise.
Unfortunately, the “Autoplay” option is available in the Elementor widget only at this time. If you’re using WP Bakery, this specific auto-rotation functionality isn’t currently available.
Please fix the issue I’m experiencing with this theme on WordPress 6.7. When I activate the theme, the website fails to load and gets stuck in a redirect loop or shows a “Forbidden” error.
After debugging, I found multiple notices in the error logs related to the load_textdomain_just_in_time function being called too early: Translation loading for the `konte` domain was triggered too early. This is usually an indicator that some code in the theme is running too early. Translations should be loaded at the `init` action or later.
Hello,
Thank you for your feedback. This issue has been resolved in the latest version of the Konte theme. The warning about load_textdomain_just_in_time function being called too early was a compatibility issue that has been fixed.
Please update your theme and the addons plugin to remove this warning.
Hello, I believe I found a bug with the latest version of WooCommerce. On category pages where both subcategories’ images and products are displayed, if you scroll to load more products (page 2) and then scroll back up, the newly loaded products are also appended to the top of the page, right below the subcategories. Everything works fine when subcategories are not shown. THank you
Hello,
Thanks for your report! Our developers are currently testing this issue with subcategories and infinite scroll on category pages. We can confirm that when subcategories are displayed, scrolling to load more products (page 2) incorrectly causes those new products to appear twice.
We’ll include a fix for this bug in our next Konte theme update.
Hello! I just updated to the latest version, and it caused a lot of bugs in my product page. Is there a way I can roll back to an older version of the theme? Thanks
Hello,
Sorry to hear about your issues after updating. The recent update only fixed minor bugs and shouldn’t cause problems on product pages.
This sounds unusual and we’d like to investigate what’s happening. Please contact us through our contact form, and we’ll send you a previous version of the theme while we look into what might be causing these bugs on your site.
https://themeforest.net/user/uixthemes#contactWhen you contact us, please include:
- Which version you updated from/to - A description of the specific bugs you’re experiencing - Screenshots if possible
This will help us resolve your issue more quickly.
Thank you
Hello, We noticed a strange behavior when Image Zoom is enabled and Image Lightbox is disabled. If you tap or click fast on an image, it opens in another tab. This happens very often on mobile when users scroll through images and tap immediately. To reproduce this scroll through the product images and click on the image when it changes or immediately after you. We’ve tested with layouts 1,4 and 6. Thank you
Hello,
Thank you for your feedback. By default, WooCommerce automatically adds links to the original image on all product gallery images. When you tap/click very quickly, sometimes you’re interacting with the image before our JavaScript gallery slider fully initializes. In those cases, the browser follows the default link behavior and opens the image in a new tab.
If you disabled the image lightbox, you can try this CSS to prevent clicking on product gallery images:
.woocommerce-product-gallery__image { pointer-events: none; }
Or you can follow this tutorial to remove the link:
https://removewcfeatures.com/remove-woocommerce-product-image-link/Thank you! The tutorial did solve the problem.
One more thing. We’ve noticed a problem starting with Woocommerce 9.6. Using layout 6, on mobile if a user browses through tabs (Description, Additional information, and reviews) then the main image gallery freezes and does not work. Everything works fine with 9.5.2 or older versions but it breaks with versions newer than 9.6
Thanks for your feedback regarding the issue with layout 6. Our team is currently investigating this problem. We’ll include a fix for this in the next update.
Hello. I’ve updated to the latest version, but the problem remains. Do you have any updates for this?
Thanks for letting us know you’ve updated, but the product gallery issue on mobile still persists.
Our development team is actively investigating the problem with the product gallery freezing on mobile when users navigate through tabs in layout 6. Unfortunately, this issue wasn’t resolved in the latest update.
We’re working to find a solution as quickly as possible and will release a patch once it’s ready. In the meantime, if this is critically affecting your store, you might consider temporarily reverting to WooCommerce 9.5.2 as a workaround.
Hi there! Unfortunately, we can’t revert to WooCommerce 9.5.2, as it’s three major versions behind, and some important security updates have been added since then in WooCommerce. The same issue applies to Layout 7 as well. Are there any plans to update this, or will these two layouts no longer be supported?
Thank you for you sharing. We’ve identified that this is actually an issue with the WooCommerce plugin itself, not specific to Konte. When testing with the default Storefront theme, we observed the same gallery freezing behavior on mobile after tab navigation.
We’ve reported this issue to the WooCommerce team as it affects their core functionality. Meanwhile, our developers are investigating if we can implement a theme-level fix as a workaround until WooCommerce addresses the root cause.
We’re committed to supporting all our layouts and will update you as soon as we have a solution or patch available.
Thank you very much for the detailed instructions on how to update Bakery Page Builder outside of theme updates. It seems to have worked! Thanks again and have a great day!
Thank you for your feedback. If you need further assistance, don’t hesitate to contact us.
Hello,
“Variable product” have two variations and each one have Regular and Sales both price added but website showing Sales Price but does not showing Regular price with strikethrough.
So how Regular Price also need to display with strike through like “Regular product” shows price.
Thanks
Hello,
Thank you for your feedback. The sales price should normally appear with the regular price (with a strikethrough).
This issue might be caused by a plugin conflict. Please try deactivating your plugins one at a time to see if that solves the problem.
Could you please share your website address so we can investigate further?
Hello,
Please have a look at https://www.bovafurniture.com/product/simon-sofa/
and
https://www.bovafurniture.com/brand/nicoletti-calia/ for “Simon Sofa” productPlease advise further.
Thanks
Thanks for your sharing. We have tested your website and noticed the regular price is displayed properly, with strikethrough.
Here are screenshots:
https://prnt.sc/BYPSZHrx4kkf https://prnt.sc/XesQ0TeZvu3iPlease clear all caches and test it again.
This is correct that regular price appear correctly but like regular price we want to display variable price as well with strikethrough.
Please refer screenshots, where I have edit the picture and mark with red arrow to explain: https://prnt.sc/_0M20ssjCUrVPlease advise further.
Thanks
Hello,
Thanks for the screenshot. Displaying variable product sale prices with a strikethrough requires custom WooCommerce development, as it’s not a default feature.
We recommend working with a WordPress/WooCommerce developer to implement this. They’ll need to customize the product card template to display the sale price.
We apologize we can’t provide a direct code solution; this requires custom work.
Hello, Thanks for your reply but I really believe that the issue is caused because for some reason, Bakery Page builder didn’t update along with the theme.
Here is a screenshot of my current version of Page Builder:
https://prnt.sc/418MSvblYmyWI have not added any plugins to the site in years and there have been no changes to the plugins or to the site or any customisations done in many years either (I am a creative type and I just use the website for my portfolio).
This problem with Page builder only started appearing now – it did not appear when I last used Page builder 3 months ago.
I am not able to update Page builder myself. Because it is bundled in with the theme, it has to be done from your end or with a theme update. I just did a theme update and it didn’t help Page builder so could you please help with updating Page builder to the latest version. Updates of the theme and any plugins bundled into it are covered as part of the purchase and do not require purchasing additional support.
Thanks in advance.
Hello,
Thanks for your feedback. We always update the WPBakery Page Builder with every theme update. At the moment, the latest version of the Konte theme is v2.3.17, and the WPBakery Page Builder plugin is 8.2.
You can check this changelog for more details:
https://docs.uix.store/konte/#/update/changelogPlease check if your theme is updated to the latest version. If it is not, please follow this document to update it.
https://docs.uix.store/konte/#/update/update-themeOnce your theme is updated, go to Appearance > Install Plugins to update bundled plugins.
If you don’t want to update the theme, you can delete the WPBakery Page Builder plugin and then go to Appearance > Install Plugins to install it again. The installer will always install the latest version.
With every single purchase, you will get a lifetime update for the theme and bundled plugins. So you don’t need to extend the support license to get updates.
Thank you
Hello,
I recently tried to change an image on a page created with Bakery Page Builder but for some reason, as soon as I click on “edit” I get the spinning wheel and nothing happens. See screenshot attached.The theme and all plugins have been updated to the latest versions but I notice that for some reason, the Bakery Page builder version which I have installed is much lower than the current version offered by the plugin.
Could you please advise why the Bakery Page Builder edit function has stopped working and how to fix this. Many thanks in advance for your assistance.
Tereza
Hello,
Thank you for your feedback. It can be a conflict with installed plugins. To troubleshoot this problem, please follow this document to update the WPBakery Page Builder:
https://docs.uix.store/konte/#/update/update-pluginsThen if the problem persists, you can try to switch to another theme to test. This way we will know if this is a theme-related issue.
Please open a ticket on the support site, so our developers can help you test and solve this problem.
https://uix.ticksy.com/Thank you
Now I’m working on Konte theme / Video Cover demo – Desktop Screen.
when I tried to edit primery menu I had a problem with banner image it didn’t come with theme files so I downloaded from google but it’s small how can I fix this problem and how the size of the image should be ?
Could you please send me the same image you used in this demo ?
That will mean a lot to me
Thanks in advance
https://orange-donkey-687269.hostingersite.com/Hello,
Thank you for reaching out to us. You can use any image size for the banner, just make sure they aren’t too small.
To download the image you want to use, you can access our demo site and download them directly:
https://konte.uix.store/I already downloaded konte theme and used video cover demo but the image you used in this demo didn’t come with demo files.
Could you please send me this image exactly ?! I need this image
With some demo images, we’re not allowed to provide them with theme package. However, you can download them directly on our demo site.
Can you share a screenshot of what images you want to get?
Image in Primary menu / Features section
https://konte.uix.store/elementor/home-v14/That will mean a lot to me
Thanks in advance
Hello,
Please open a ticket on the support site. Our team will help you with the resources you need. Unfortunately, we’re not allowed to provide them via this comment.
https://uix.ticksy.com/Thank you
Hello,
Can we enable the “Filter By” from https://konte.uix.store/elementor/shop/?shop_layout=carousel&shop_toolbar_layout=v5&shop_page_header_container=fluid&footer_container=konte-container-fluid&footer_main_border=0 in this https://konte.uix.store/elementor/shop/?shop_nav=numeric&products_columns=4 ?
Hello,
Thanks for your questions. Yes, you can enable the “Filter By” on different shop page layouts. You can refer to this document for more details:
https://docs.uix.store/konte/#/shop/shop?id=products-toolbarHello,
I would like to ask whether it’s possible to use the shop page but without enabling the woocommerce features.
The reason is that I don’t want to use it as an eshop at first, but mostly to showcase items.
For example I want to hide “add to cart” and the cart itself.
Hello,
Thanks for your question. Yes, you can enable the catalog mode to remove all shopping features.
Hi,
Does the theme support Elementor’s full-width layout with containers? Thanks
Hello,
Thanks for your question. Yes, it does support the full-width layout of Elementor.
Support full-widht but not containers. Thanks
Yes, this theme supports both the full-width layout and the container layout. You can chose the layout for the site-wide, or for certain pages.
When we download the template we still get the v2.3.16 and not the v2.3.17
Hello,
Thank you for your feedback. Please download the theme again. We’ve uploaded the new theme package again.
I have only one question; in this theme i have option to NOT show shop&basket icons on hompage, but only at shop subdomain/page?
And one more question. What is the minimum resolution to which the website is responsive and is it really compatible with tablets? Please, take a look:
https://nazywamy.com/wp-content/uploads/2025/01/Konte.jpgHello,
Thank you for your questions:
- Unfortunately, the theme has no built-in option to remove the basket icon on the homepage. However, you can use custom CSS to hide it.
- With the parallax homepages, the ideal screen resolution is 1920×1080. However, you can customize these sections to make them display well on smaller screens.
It’s a pity, the issue of simply hiding the icons on the home page and displaying them only on the store subpage is crucial for me, so I have to give up the purchase I was convinced of 
Thanks!
Thanks for sharing your concern! Our support team can help you implement the CSS solution to hide the basket icon on the homepage if needed.
Please Feel free to reach out if you have any questions.
This is a one-time solution that would have to be repeated every time I update or upload new theme files, so it’s not a real solution. But thanks!
The CSS customization is actually a one-time solution. You have two straightforward options:
- Child Theme: Create a WordPress child theme where the CSS modification will persist through updates.
- WordPress Customizer: Add the CSS in the WordPress Customizer, which remains consistent across theme updates.
This means you won’t need to repeat the modification every time.
BTW, thanks for considering our theme!
Hello,
I purchased the Konte theme, which states that it includes the Premium version of the Revolution Slider. However, I am unable to access the Premium version, and the slider does not allow me to import manually. Additionally, I have not received any updates for the theme, and I am still on an older version, while the latest version is 6.7.25.
Could you please assist me in resolving these issues, especially regarding the slider and theme updates? I understand that my support might be expired, but I would appreciate any help you can provide.
Thank you.
Hello,
Thank you for your feedback. The Revolution Slider plugin is bundled in the theme, with an extended license. It offers all features, including the ability to import sliders manually.
You can refer to this article for more information about bundled plugins:
https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins https://docs.uix.store/konte/#/getting-started/plugins-licenseThe latest version of the Revolution Slider plugin is included along with the theme. You can follow this document to update it.
https://docs.uix.store/konte/#/update/update-pluginsOr you can delete the plugin, then go to Appearance > Install Plugins to get the latest version.
Thank you
Hello,
thank you for your quick response.
I have updated the plugin, but I am still getting the same error when trying to import a template from Slider Revolution: “Please register your Slider Revolution plugin to import premium templates.” Could you please assist me with this issue?
Thank you
You may continue to see this registration message, but you can safely ignore it – this is normal behavior and won’t affect functionality.
The plugin is already installed with all features enabled and fully functional.
You can refer to this document for more information:
https://docs.uix.store/konte/#/getting-started/plugins-license https://www.sliderrevolution.com/faq/how-to-replace-bundled-version-with-premium-version/Thank you
Hello,
However, the issue persists. The error appears, and after that, the only available option is to exit, which prevents the template from being imported. Additionally, in the activation tab, it shows that the plugin is unregistered. Could you please assist me further?
Hello,
We understand that you want to import a slider template from the library of Revolution Slider. Unfortunately, with the extended license, you can’t access and import from the library.
To do it, you will need a personal license. Please check this document for more details:
https://account.sliderrevolution.com/portal/premium-slider-revolution//Thank you
Hello,
How to reduce grid-gap between products (photos) on product gallery page? So less space/white between the products.
Thank you in advance.
Hello,
Thanks for your question. Unfortunately, the theme has no options to adjust the gap in the product grid yet. You may need to use custom CSS to modify this gap.
We’ve tried multiple CSS codes but they don’t work concerning this specific matter. Could anyone, possibly, enlighten us in this case?
Would be highly appreciated.
Please open a ticket on the support site. Our developer will check your website and provide the CSS code to help you customize the product grid.
https://uix.ticksy.com/Thank you
Hello, I just bought the theme and installed it. Everything is OK, but I noticed one required plugin, the Kirki Framework, hasn’t been updated for several months. I’m a little worried that it might not be supported in the near future.
Also is it possible to remove “Konte Addons” plugin if I use Elementor? I don’t use WPBakery. Can I also remove Metabox plugin if I don’t use “Flex Posts” and “Portfolio Projects”?
Thanks
Hello,
Thank you for reaching out and for your questions about the Konte theme.
Regarding the Kirki Framework – we completely understand your concern about the update timeline. We want to assure you that we actively test the current version of Kirki with both our theme and the latest WordPress versions to ensure full compatibility and functionality.
As for the plugins, the “Konte Addons” plugin is actually essential even when using Elementor, as it provides custom widgets and features specifically designed for our theme that enhance your Elementor experience.
Similarly, the Meta Box plugin is a core requirement that supports various theme functionalities beyond just Flex Posts and Portfolio Projects.
If you have any additional questions or need further clarification, please don’t hesitate to open a support ticket. We’re here to help ensure you get the most out of the Konte theme.
https://uix.ticksy.com/Hi,
I have a pre-sale question.
Is the theme fully compatible with “WooCommerce Product Bundles” plugin (https://woocommerce.com/products/product-bundles/) and “Quick View Pro” plugin (https://barn2.com/wordpress-plugins/woocommerce-quick-view-pro/)?
Thanks
Hello,
Thanks for your questions. Yes, this theme is tested and fully compatible with the WooCommerce Product Bundle plugin.
We haven’t tested the theme with the “Quick View Pro” plugin; therefore, we can’t guarantee compatibility. However, the theme has a built-in Quick View feature. You can test it on the demo site.
Hello, I’m experiencing an issue with your theme with the mini cart in the header on multiple websites where I use it, and it’s already very frustrating because I’m facing the same problem on all of them, and clients are constantly calling me about it.
The issue is related to updating WordPress to a new version every time, and I need to downgrade to WordPress version 7.7.2 to work.
Here’s the problem: When a product is added to the cart, the mini cart does not refresh or update automatically—it remains empty. The products appear only when I go to the cart page, where everything works normally.
This problem has been ongoing for years. When do you think you’ll fix it so that it works properly and we don’t encounter this issue again? My current solution has been to downgrade WordPress, but this is not ideal.
You need to resolve this problem as soon as possible because it’s very inconvenient. I’ve also noticed some similar reports about this issue in other threads. Although my support period has ended, I would appreciate any guidance or suggestions regarding the possible cause or a solution.
Thank you for your help!
Hello,
Thank you very much for your feedback.
Can you please share your website address with us so we can check it and provide better assistance?
What relevance does this have? I have the same issue on 4 websites, and I’m definitely not going to add them here. I’ve already explained the problem above. How can I resolve this issue?
I have submitted a ticket, but I downgraded WordPress, and it works now. However, this is not a proper solution. Because it does not function properly this way, and orders cannot be placed on it… How can I fix this?
Hello,
Perhaps you’re using an old version of the Konte theme. It may have conflicts with recent updates of WooCommerce and WordPress. WooCommerce has recently made some updates on how it handles mini-cart fragments.
To solve this problem, please update the theme to the latest version.
Thank you
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