1457 comments found.
When installing the theme, the wpbakery plugin does not come, what should I do?
Hello,
By default, this theme will recommend the Elementor plugin over the WPBakery Page Builder. However, you can install this plugin manually. We included the plugin in the theme package. It is the file “js_composer.zip” in the Plugins folder.
Hello! Can a user register with social networks such as Facebook, Twitter, Linkedin? or in any case what plugin do you recommend that is compatible with Konte
Hello,
We didn’t test the theme with any plugin for social login. You can try this plugin. It is pretty popular:
https://wordpress.org/plugins/nextend-facebook-connect/We believe they will work with this Konte theme.
Thank you
Hi,
I have raised a private ticket #3343678. Kindly look into it at the earliest.
Hello,
Thank you for your feedback. Our supporter is checking it and will reply to your ticket soon.
Hi The mini cart does not refresh when a product is added to the cart, only if you reload the page. Cart page works normaly. I have seen also other threats about this and my support is finished. Any ideas what causes it?
https://junaperiodstg.wpengine.com/best, Caspar
Hello,
Thank you for your feedback. This is a bug with the recent update of Elementor Pro. You can consider downgrading it to version 3.11.7 and waiting until they release a new fix for this problem.
You can follow this topic to get early reports whenever they release a new update.
https://wordpress.org/support/topic/woocommerce-mini-cart-widget-not-working-after-update-to-3-12-1/Hello. I have a problem with the mini cart in the header. When a new product is adedd to the cart, it doesn’t update and remains empty… I deactivated any plugin (including the cache plugin), but it does’nt fix it. Every widget and theme is up to date. Could you help ?
Hello,
Thank you for your feedback. Please open a ticket on the support site and share the website address. Our developer will and help you solve this problem.
https://uix.ticksy.com/So I have been trying to integrate the “booked” plugin. But soon as I install it, my slider revolution on my homepage becomes blank (white) but other URLs work. How do I fix it. my website is kingsshot.com.
Hello,
We’ve tested your website and it was displayed very well. You should clear the cache after activated the booking plugin.
Please open ticket on the support site if you need further assistance. Our supporters will be happy to help you check the problem.
https://uix.ticksy.com/Thank you
This is because I have disabled the booked plugin I have enabled it now, check it again.
Can I get a feedback. Thanks very much
It is hard for us to test this problem without accessing the admin area. However, you should disable the cache plugin and test this problem again. It could be a conflict issue with the JS of the booking plugin and revolution slider. If it doesn’t help, please open a ticket on the support site and share the admin login credentials. Our developer will help you check and solve this problem.
https://uix.ticksy.com/Thank you
The mini cart thumbnail image are getting cropped. Please help to fix it.
Hello,
You can try this code to fix it.
add_filter( 'woocommerce_cart_item_thumbnail', function( $thumbnail, $cart_item ) {
$_product = $cart_item['data'];
$thumbnail = $_product->get_image();
return $thumbnail;
}, 20, 2 );
Thank you
This does helped as now it’s not cropping the image but, now it has made the images too big. How can I set the sizes for mini cart thumbnail images manually?
You can try this CSS to make the thumbnails smaller.
.widget_shopping_cart_content .woocommerce-mini-cart-item__thumbnail img {
width: 120px;
}
Thank you.
Together with our SEO consultant we have created new taxonomies with Crocoblock. In the product listing pages for each taxonomy we want to modify the filters. We are clear about what has to be done in the widgets but the changes we make do not quite work. What we want to do is customize the filters on each taxonomy. Can you shed some light on this issue for me?
Thank you so much
Hello,
Unfortunately, it’s not possible to customize the filter widget on each taxonomy page. However, you can use a plugin to add widget visibility options to widgets. This will allow you to create multiple widgets and select which one to display on a particular taxonomy page.
For example, you can use the Jetpack to have these visibility options in widgets. You can also check this article for more information.
https://wpengine.com/resources/wordpress-widget-visibility/If you require further assistance, please don’t hesitate to open a ticket on our support site, and our team will be more than happy to assist you.
https://uix.ticksy.com/Thank you.
thanks we will try it
Hello, How do I select and use the FOOTER V5 on entire website? It is possible to use exactly the same design and layout as shown in the demo ?
Hello,
You can enable the footer widgets in Customize > Footer and add widgets to the footer sidebars. The footer doesn’t provide predefined layouts like the header does, you will need to setup content manually.
Please open a ticket on the support site, our supporters will help you if you need further assistance.
https://uix.ticksy.com/Thank you
Hello. I added a product viewer counter plugin, and it shows the counter on the Sticky Add To Card widget on products page. Is there any way to hide elements inside this sticky widget? Im trying with css but I can’t get the sticky bar “ID”
Yes, you can use CSS to hide them. Perhaps your CSS is not correct. Please open a ticket on your website and share your website address, our supporter will help you with the CSS to hide the counter inside the sticky add-to-cart.
Thank you
Hi! Nice theme! I want to use the new Elementor feature Flexbox to build my own pages. But when it is activated, achieving a full-width container is impossible. By default, js forces full-width, and this option is not enabled when flexbox is activated.
Any help will be appreciated.
Hello,
Thank you for reaching out. With the Flexbox enabled, you need to enable the full-width layout for your pages. This is an option of the theme that is added to the page setting of Elementor editor. You can open the page settings panel to find it.
If you need further assistance, please open a ticket on the support site. Our supporter will help you.
https://uix.ticksy.com/Why all the extra POST request for all listed products on a category page? Like, if we have 12 products listed, there are 12 extra POST requests to the server, that is a lot of simultaneous request for the same client resulting in server spikes
Hello,
Perhaps your shop page was edited with an additional query. Please share your website address, so we can check it and assist you better.
Thank you
Hi there, about to buy your lovely theme but my current theme has all square product images. If I switch will your theme force them all into rectangles or will they just convert to squares?
Hello,
The theme will use your current square images. You can also change them to rectangles if you want.
Hi, can you support the icon “Discord” by using discord.gg as domain? The .gg ending is always used for invites to servers? Thanks.
Hello,
Thank you for your sharing. We’re going to support it in the next version of the theme.
Hello everyone, how are you?
I would like some help. We noticed that the author does not appear in the posts.
Even being active within the theme options, the author is not shown, could you help us?
https://sabordefazenda.barbasdigital.net/Hello,
At this time, the author box is only displayed if the author has a biography. Please edit the user and add Biographical Info to make this box appear.
Thank you
Hello. Many thanks for the quick response.
I managed to activate it here.
It turned out really good.
Just one more question.
In this model of posts (Files) is it not possible to display the author’s name? https://prnt.sc/NDOKdcF4E6NbUnfortunately, this theme doesn’t support display the author name in this post meta fields.
Hi, I have raised this ticket #3250715. Could you please have someone look into it at your earliest convenience.
Hello,
Our supporter is checking it. We will reply you soon.
Thank you
In the countdown timer, kindly add the functionality to add hour and minutes as well, instead of entering the date, we should be able to add at which hour the countdown should end.
Thank you!
Hello,
Thank you for your suggestion. We will try to improve it in the next update.
P/S: our developer has just confirmed that the countdown already supports hours and minutes. You can enter the date option with “hours:minutes:seconds” format, eg “2023/03/07 00:00:00”
Kirki Customizer Framework is causing error >>>>>
There has been a critical error on this website.
Learn more about troubleshooting WordPress.
fix this asap
Hello,
Thank you for your feedback. It could be a conflict issue with plugins. You can follow this document to debug it.
https://wordpress.org/documentation/article/debugging-in-wordpress/Hi, after updating to version 2.2.4 the “Random” option for the product grid isn’t working anymore. It was working as expected but after updating the grid shows always the same products in the same order.
Hello,
Thank you for your feedback. Actually, the version 2.2.4 doesn’t change anything of the product grid. It could be the conflict of plugins. You can try to deactivate plugins one by one to test the problem.
Thank you
Thanks for your replay but in fact I already tested deactivating all plugins except for WooCommerce, Konte Addons and WPBakery Page Builder. I also flushed my cache and made multiple tests.
The “Random” option stoped working right after I updated to 2.2.4. Are you planning on submitting an update to fix this?
Our developer tested this problem and the “Random” option for the Product Grid shortcode worked very well. We will test it more and fix it if it is a problem of the theme.
It may be a cache-related problem if your website server supports one, or a CDN (like Cloudflare). If you can share your website URL, we can test it and assist you better.
Thank you
Hi. I cleared my local cache as well as Cloudflare’s for testing, and as I mentioned the random feature worked well (even with caches) and just started failing after the update. My website’s URL is https://toguels.com and the product grid in the home page is the one that is failing to be randomly ordered.
Thank you for your sharing. Actually, this “random” order doesn’t work if your website is cached (or using Cloudflare). We have no idea why you found it work in previous versions. At this time, our developer is working to improve it, so it will be loaded dynamically via AJAX. We will fix this problem in the next update. At this time, you can try another sorting option.
Hello, after update woocommerce i got this issue: Your theme (Konte) contains outdated copies of some WooCommerce template files. Please update it. Thanks
Hello,
Thank you for your feedback. Our developer is working on a new update for theme. We’re going to release it soon.
Dear UIX,
I have purchased Konte theme but after installation the main slider of the Dark Skin template isn’t the same as your demo.
I’ve opened a support ticket to request help in fixing this issue and I didn’t get your feedback yet.
Regards.
Hello,
Thank you for your feedback. Our supporter is checking your ticket and is going to reply you soon.
Thank you
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