562 comments found.
Hi,
I have the latest version of the theme and plugins, but I am receive the following warning: /wp-content/plugins/keydesign-addon/assets/admin/js/kd_addon_backend.js:3:38): jQuery.fn.load() is deprecated
Please advise.
Thanks
Hello,
Thanks for reporting this with us. I will forward your message to our dev team and we will have this issue fixed with the next theme update.
Hi,
Thanks. Do you have any idea if we’re looking at days, weeks or months? Sometimes updates came after many months and at this point my backend seems not to totally work properly because of jquery. It’s usable but it would be better if fixed.
Thanks
I’ve checked with my local install and I can’t find this issue and warning message. Can you list the steps taken to replicate this?
Hi,
Yes: 1. I noticed that some of the backend menus would not load as usual 2. The inspector kept showing warnings so I installed jQuery Migrate Helper. 3. The error message is from jQuery Migrate Helper: ../plugins/keydesign-addon/assets/admin/js/kd_addon_backend.js:22:39): jQuery.fn.load() is deprecated
Thanks
Issue is resolved. Please disable and delete the KeyDesign Addon plugin and install it again from Appearance > Install Plugins.
Try clearing your browser cache and repeat the KeyDesign Addon delete/re-install steps. This is a caching issue.
I did already and now I also tried on another browser and it’s the same. I don’t think it’s a big deal but it’s annoying.
Must be a issue on your end. I’ve sent a PM, please check.
It’s possible but I can’t find how or where. I’ll check my PM, thanks.
The issue is fixed.
Thank you.
OK, that’s great to hear!
All the best,
Key-Design Team
I was wondering if there is a fix for the sticky tab feature issue with WordPress 5.5? When using Wordpress 5.5 the sticky tab feature cause a jquery error preventing the page from loading. This is the error. Uncaught Error: Syntax error, unrecognized expression: .sticky-tabs li a[href=#]
Should it be.. jQuery(”.sticky-tabs li a[href=’#’]” ? Thank you.
Hello,
Issue has been fixed by our dev team. You need to delete and re-install the KeyDesign Addon plugin.
I noticed that the style.css of the child theme provided loads twice..
Hello,
This is a issue with the child theme. To resolve it, replace parent-style with keydesign-style with the leadengine-child/functions.php file on lines 17 and 18.
Hope this helps.
Thanks! It solved the problem.
My wp baker can’t update. It says you are supposed to update the plugin and push it to me but this hasn’t happened. Please can you rectify this.
Hello,
The updated version for every premium plugin (WPBakery Page Builder and Revolution Slider) is provided with the theme update. Please make sure you have the latest theme version installed and then navigate to Appearance > Install Plugins > update all plugins.
Hope this helps.
Hi question before I buy, as I was reading the comments people having this problem but there was no answer here. So.. It about I guess sticky menu? on main demo? Web Design Custom shortcodes Template block Easy customization.. How could we edit this or remove it, by edit I mean Something 123 instead of Web Design?
Hello,
Thanks for writing in! I do not understand your question. Can you offer more details? Normally, all theme elements can be easily configured. If there are any parts of the theme where you need to make changes, our support team can easily help out.
Nevermind by deep search into code, foud out its controlled by the name of the coresponding block.
That’t the Sticky Navigation element. You can set up the menu item by editing each child element.
Hello,
I bought this theme from one year ago and now I detected an error of “0000000000000000000” appears on the top of my website before topbar
In some cases it stretching the image of revolution slider to the middle of the website
Why this happen and what is the problem ?
I don’t need to extend the technical support from your side.
website is
https://4senses.net/?lang=arHello,
We need to take a closer look with your install. Please use the contact form on my profile page to get in touch.
Best,
Key-Design Team
hello i really liked this theme and i studied online docs also. but how to get + symbol after counter didn’t mentioned anywhere may i know how please
Hello! Please register and open a support ticket. Our team will gladly help out.
Hi – Couple of pre-sales questions if that’s ok?
1. I’m looking to pull an iframe page into one of the pages, I assume that’s perfectibly doable?
2. I’d also like to create a form which has multiple pages, like a long application for. Can you confirm I can use this plugin: https://wordpress.org/plugins/contact-form-7-multi-step-module/. I assume the forms on the site use CF7?
3. Font-wise, do the custom font options include all Google fonts?
Thanks.
Hello,
Thanks for writing in!
1. Yes, you can use the Raw HTML module to insert an iframe element.
2. We haven’t tested the Multi-Step Forms extension, but we can assist if there are any compatibility issues.
3. Yes, all Google Fonts are included in the package.
Hello, what are the best speed optimization and cache plugins to use that will not broke the theme? Did you test some plugins?
Hello,
You can check out our speed improvement guide with the theme docs.
Trying to activate on a migrated domain error: Error connecting to Envato API. Please try again later.
There should be a way to manage license/domain activation without the need for support ticket (extra 42$ to reactivate a license I purchased…)
Hello! I’ve sent a private message. Please check your mailbox. Thank you!
Hello! My Blog page’s Menu bar gets invisible. How to fix it? Please help
Hello,
Thanks for writing in! To disable the Blog transparent navigation, please navigate to Dashboard > LeadEngine > Theme Options > Blog > disable the “Transparent Navbar” option.
If you have any other questions, please register and open a support ticket.
Best,
Key-Design Team
Thank you so much!
Hi – There seems to be an issue on mobile with the padding. I am seeing large white spaces or no space at all: http://bfcus.com/pages/why-us/ I tried to reduce the padding but still seeing the same result.
Hello,
Please register and open a support ticket. Our support team will help out.
What’s the typical response time for tickets? I have 2 open.
We usually reply to all tickets within 24h. I see that all your tickets have been answered by our team.
Hello. What is this login/register for? can it be used for lets say computer repairs tracking? or can client see admin’s comments in his dashboard? cheers
Hello, the login/reqistered are only for default WordPress login page. It’s a different style for a login page and doesn’t have extra functionality. For that, there are other 3rd party plugins or other WordPress integrations.
Hi, Wanted to check if I can add a menu like https://www.hubspot.com/, adding link with text and icons in this theme?
Hello, our theme doesn’t have that option. That menu requires some custom coding we don’t think it’s too hard to accomplish. Thank you.
Hey guys, pre-sales question. Does the demo come with all the home pages, or just the one? Just want to be able to take different elements from the pages etc. Thanks!
Hello,
Thanks for writing in! You can import any demo. Also, the sections used on the demos can be imported separately using the Template Block Manager.
Thanks for the reply! My question was does the demo include all the homepage variations like your demo does?
Homepage variations need to be installed separately. I suggest finding a suitable design for your project and install a demo homepage variation. From there you can build your own unique homepage using the pre-designed template blocks.
Hi
i am waiting here for support since a week but no one seems interested to help please I purchased theme and it was working fine until latest, please
Hi I have already updated my theme and also plugins my main menu has 4 option 4 tabs only one showing 3 hidden and this is my website https://www.yourprofit.in/ here find the screenshot – https://snipboard.io/PhKOJQ.jpg everything I have mentioned here
Hello,
I think you’re mistaking and using the general comments for support requests outside your support period. You may find it useful to read the Envato support policy.
The issue you’re having is with the wrong configuration of the main menu links color. This can be easily corrected if you check with Theme Options > Header > Main Menu Settings.
If you need more support, please use the official support forums.
Best,
Key-Design Team
I think I did wrong purchase. What I need is a html + css + js template, but I buy this wp theme. Can you please send me just html + css + js template?
Hello,
Unfortunately, we don’t have a HTML version of LeadEngine available.
So, how to solve my issue? Can you refund my payment?
Hello,
Unfortunately, we can’t issue a refund if you have downloaded the theme. Please note that this is a digital product.
We keep to the Envato refund policy and consider only the claims connected with the quality of the theme itself, its functionality and features. A refund will not be given if you claim that you’ve bought the item by mistake.
So, can you give me a solution how to use this theme with laravel?
There isn’t any solution. Laravel is an entirely different PHP framework. LeadEngine is compatible only with WordPress.
So, I just wasting my money??
Please check your ticket: https://keydesign.ticksy.com//ticket/2447978/
Attempted to update using envato-market api in documentation. I get an error with the number of permissions after generating the key. How do I go about updating this theme?
Hello,
Please see the manual update instructions with the theme docs.
I figured it out. For whatever reason I had to log completely out of envato and wordpress after creating the key. Once i generated a key, logged out both, and logged back in it worked fine.
OK, perfect! If you have any other questions, please register and open a support ticket. We have a dedicated support team that can help with any questions you may have.
Cheers,
Key-Design Team
After recent update my menu hided and even i try to change colour not working check my website menu – www.yourprofit.in
Hello,
Please make sure that all theme required plugins are updated too. You can do that in Appearance > Install Plugins. Also, your website is not loading at all and I can’t check what is the issue exactly.
Hi i have already updated my theme and also plugins my main menu has 4 option 4 tab only one showing 3 hided and this is my website https://www.yourprofit.in/ i dont know why its not loading with you because i have more than 100 visitor per day anyway here find the screenshot hope this will load – https://snipboard.io/PhKOJQ.jpg everything i have mentioned here
is someone there who can reply its been long we are suffering for error after updating theme please reply
This is not a theme issue. You need to re-configure the menu colors. Please check with Theme Options > Header > Main Menu Settings.
Hi! I cannot find the search in Topbar. How could I makesearch function active? Thanks!
Hello,
Please check with Theme Options > Header > Topbar > Search bar. Also, make sure you have the latest theme version installed.
If this doesn’t help, please register and open a support ticket.
Best,
Key-Design Team
