It’s #262, and says ‘Awaiting agent reply’.

I can’t use it with my Elementor install as it needs a full theme installed where I have a fixed one that can’t be changed. I was looking for a drop-in Elementor theme I could import into Elementor’s themes pages to use as a Docs template. So I requested a refund. Shame because it looks great but it won’t work with my setup as it’s not an Elementor theme design.

Your previous message was sent 8 days ago, expressing the need for the issue to remain open until the refund was processed. Now, I have an update to share: the item has indeed been refunded, and it is currently under ThemeForest’s control for further action. Please be aware that this process may take some time. Thank you for your understanding.

Ok great thanks

please use below CSS code

span.vc_wrriten_by_text, .vckbpostauthors .kb_post_article_username {
    text-transform: lowercase!important;
}

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It’s only apply for main web of Knowledge Base categories. When I acces inside one of categories or in any article, it still capitalize first letter? Please guide more.

Kindly utilize the following CSS code:

.vckbpostauthors .item-info span, .vckbpostauthors .item-info {
    text-transform: lowercase!important;
}

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For comprehensive information on how to present the outcome using the ACF plugin, kindly refer to the following URL: https://bit.ly/3OeEiGS

Also, could you kindly share the username you used to sign up on our support site? This will allow us to verify your account and proceed with its activation.

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To update the icon image for each Knowledge Base Category, follow these steps:

1. Navigate to ‘Knowledgebase’ and select ‘Knowledge Base Categories.’

2. Locate the category you want to modify, then click on ‘Edit.’

3. Scroll down the page until you find the ‘Image icon’ option, positioned just above the ‘Add/Edit category’ button.

4. Here, you can change the icon image to your desired one.

Remember to save your changes after updating the image icon.

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Simply access the editing mode of the page. Once you’re on the edit page, scroll down until you come across the ‘Page – Title Bar Options (Text, Subtitle & Breadcrumb)’ section. From there, you can easily update the title text according to your preferences.

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To enable the search feature within the body content, follow these steps:

1. Navigate to “Manual Options” in the General Search Settings.

2. Select “Search” and choose “Advanced Search.”

3. Within the Advanced Search options, locate the “Search in Content” checkbox.

4. Check the box to activate the feature.

This will ensure that the search function extends to the body content as well.

We do care about our product, and we are deeply invested in addressing any issues that may arise. Occasionally, users have encountered difficulties activating the product, particularly when they have added extra plugins that interfere with the popup functions. However, we have found that switching from Chrome to Firefox or any other browser has resolves the problem in most cases, with a success rate of around 99% among our users.

Despite our efforts to modify the code and eliminate the issue, there remains a small percentage (approximately 1-2%) of cases that we cannot control or completely resolve. To assist users in such situations, we offer the option to submit a ticket and provide our technical support team with site access details. This way, our team can promptly activate the license, typically within 30-40 minutes, and at most within 1-2 hours in the majority of cases.

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For converting existing posts to KB/documentation, you can utilize the ‘Post Type Switcher’ plugin, available at https://wordpress.org/plugins/post-type-switcher/.

If you need to make bulk changes, the ‘Import any XML or CSV File to WordPress’ plugin (https://wordpress.org/plugins/wp-all-import/) can be useful.

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Please navigate to the ‘manual options’ section and select ‘FAQ’ followed by ‘Category Page’. There, you will locate the option to enable or disable the Social Share feature. If the option is not present in the theme’s option panel, you can use the following CSS code to remove the ”#” symbol:

.faq-postlink {
  display: none;
}

Kindly submit your inquiry through our private support desk at https://smartwpthemes.com/submit-a-ticket/

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Thanks!, Can I sign in with the same account as themeforest?

To activate the account, please note that a new account must be created and the purchase license key must be provided.

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The ‘WPBakery Page Builder’ plugin can be used to create the page, but for the “Manual Digital Agency” site demo, the “Elementor” plugin has been utilized.

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Could you please confirm if you have applied the condition to display only on category and tag pages? Also, kindly provide us with the website link URL so that we can investigate the issue.

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Code modification is necessary to include the widget beneath the tree menu.

It is possible to replace the current tree menu with a custom one through code customization, please note that the custom tree menu replacement will not function properly on the documentation post type.

Thank you.

In order to better address the issue, we kindly request that you repost your ticket on our private support desk. Please provide your site admin access details so that our technical team can assist you in resolving the issue.

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In the URL of the second screenshot, remove the dot at the end.

In order to better address the issue, we kindly request that you repost your ticket on our private support desk. Please provide your site admin access details so that our technical team can assist you in resolving the issue.

You may access the private support desk by visiting this URL: https://smartwpthemes.com/submit-a-ticket/

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Please go to “manual theme > advance options” and uncheck “documentation” under post type section.

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You can switch the design plus disable the contains too

We have not tested it ourselves but found the manual theme working smoothly on “The Windows IIS server” smoothly while testing on the client-server.

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The demo account has been removed so it is showing message “There was a problem with your username or password.”

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Yes it is possible; https://manual.smartwpthemes.com/digital/documentation/mega-elements/

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If salesforce use WP database to generate knowledge-base then it is easily possible to return search result.

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