Discussion on Merchandiser - eCommerce WordPress Theme for WooCommerce

Discussion on Merchandiser - eCommerce WordPress Theme for WooCommerce

4.42 (99 ratings) 4.42 stars
Cart 2,438 sales

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770 comments found.

Hi! I have installed the theme but noticed two issues. The slide-out cart, and slide-out preview window are lacking scroll bars. When many items are in the cart, the “checkout” and “cart” buttons aren’t visible. Since there are no scroll bars, it isn’t possible to scroll down. Could you fix this in an update?

Hi @whereskarlo,

Yes, the scroll bar is hidden but please note the mouse scrolling should work fine and natural if the mouse is over the Cart area.

Cheers, Adrian B


after the update the website is no longer displayed.


Refused to apply style from ‘https://www.domain.it/wp-content/themes/theme/css/styles.css?ver=5.6.2' because its MIME type (‘text/html’) is not a supported stylesheet MIME type, and strict MIME checking is enabled. jquery-migrate.min.js?ver=3.3.2:2 JQMIGRATE: Migrate is installed, version 3.3.2 (index):1 Failed to load resource: the server responded with a status of 500 ()

Thank you for support

Hi @albertopiazza,

My colleague Hina will check your issue and get back to you as fast as possible.

Cheers, Adrian B

Hi GetBowTied

I noticed that the mobile Shop Page has no SEO Title or Description displaying. It is very easy to say that in one line ..but it took me almost 3 years trying to boost SEO of shop category pages with no results.

Maybe this is the reason – that there is no SEO valuable content displaying on mobile. Maybe not. But I think Google’s mobile first policy does take that into consideration. At least showing an H1 and the category description with related keywords would definitely help rank better.

I strongly recommend reassessing how SEO friendly is your responsive structure.

Of course I am using a SEO plugin ..but I am concerned about the SEO friendly structure of shop category pages.

Hi @vaschops,

Thank you for the feedback. Let me forward this note to our developers to further check.

Cheers, Adrian B

Hello there, fellow theme author!

This is a fantastic theme and I’m looking to purchase it for one of my projects!

A few questions for you:

- I see the support for WPML is listed in the theme’s features, but I would like you confirm that it indeed is supported, as that is a vital feature for the site I am building.

- Does the theme have right-to-left support? I’m looking to have it in the Arabic version, as well as the standard English version.

Thank you in advance for answering these!

Sincerely, OnionEye

Hi @onioneye,

Yes, Merchandiser is WPML compatible and RTL ready.

Cheers, Adrian B

Hello! I have some serious issues with styling the child theme. Mostly all styles in the child theme css get overwritten by the—global css again, even though it’s implemented correctly and at last. I have no idea what else to try. I need to get this working somehow… Thank you

Hi @JungvonMattanderDonau,

My colleague David got back to you on the support ticket asking you for more info about the issue. Please continue the conversation there.

Cheers, Adrian B

how can i get the new update of the theme? thnx

Hi @Teun1986,

Here is a documentation article covering this subject: https://www.getbowtied.com/documentation/merchandiser/getting-started-merchandiser/updating-merchandiser/

Cheers, Adrian B

my website no longer works, according to the hosting I have to be with you

Hi @Teun1986

Feel free to contact our support team by filling this form: https://themeforest.net/item/merchandiser-ecommerce-wordpress-theme-for-woocommerce/15791151/support

Cheers, Adrian B

Hi, There is a problem with infinite scroll. It works properly on the main page, however, in sub-pages it does not. I see that it was reported earlier here in comments. What’s the solution?

Hi @ponowemu,

This could be caused by different things, can’t say for sure what could be the cause on your end. I would start by checking the Chrome console to see if there’s any JavaScript issue there. Also you can temporary deactivate any caching plugin you may have and check how it’s working after that.

Feel free to contact our support team by filling this form so we can check the setup: https://themeforest.net/item/merchandiser-ecommerce-wordpress-theme-for-woocommerce/15791151/support

Cheers, Adrian B

Hi, yes I did it already. There is an issue with salvattore js plugin. In line 494 there is a problem with getting the child element grid. However, when it comes to the ajax request which provides new pages each time, everything is ok. Request looks good, and response as well.

Hi! I am a long time user of Merchandiser. I am on the latest version but have bought my own license of WPBakery as my site was built with that when Merchandiser supported that plugin instead of Gutenberg.

I have noticed that margins do no longer work as expected when specified in the page builder, and found the culprit to be in Merchandiser’s styles.css file:

.entry-content :first-child { margin-top: 0!important;

Is there a reason you have classified these rules as important? It breaks most functionality of WPBakery, or custom edits for that matter. Instead of changing the file myself, I wanted to check if you could consider updating this on your end in future updates?

Hi @whereskarlo,

I just sent your note to our developers to check this and hopefully it can be fixed in the next theme update.

Cheers, Adrian B

Hi Adrian, I think I have discovered a bug.

On the Blog Layout in the customizer, there are 3 layouts available. Layout 2 and Layout 3 both show a snippet with “read more” below.

Layout 1 however shows the entire posts, which breaks the flow.

Layout 1 used to also show snippets with “read more”.

Is this change to Layout 1 intentional? If not I’d like to report it so the developers can look into it.


Hi again,

Indeed there’s an issue on the first layout. Our developers are investigating this and the following theme update will include a fix for this.

Cheers, Adrian B


Yolisa Purchased

Hi guys,

How long does it take to get assisted? I summited a support request on Wednesday and I get responses after 24 hours or so but my issue is still not yet resolved :(

This is affecting my business and reputation. Please assist

Hi @Yolisa,

My colleague Hina will get back to you as fast as possible.

Thank you for the patience.

Cheers, Adrian B


why am i getting these two errors in the console?

DevTools failed to load source map: Could not load content for https://www.domain.it/wp-content/cache/minify/style.min.css.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE

DevTools failed to load source map: Could not load content for https://www.domain.it/wp-content/plugins/merchandiser-extender/includes/vendor/swiper/js/swiper.min.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE

Hi @albertopiazza,

This could be caused by the minifying option in the caching plugin. Feel free to contact us if you need further assistance: https://themeforest.net/item/merchandiser-ecommerce-wordpress-theme-for-woocommerce/15791151/support

Cheers, Adrian B