Discussion on Merchandiser - Clean, Fast, Lightweight WooCommerce Theme

Discussion on Merchandiser - Clean, Fast, Lightweight WooCommerce Theme

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Hi Team, there is a graphical bug with your latest update, visible on your demo page as well. Please see the screenshot: https://ibb.co/5xxQ8wVT https://i.ibb.co/h11GWwvs/Screenshot-2025-04-05-195238.png

Hi there,

Thank you so much for bringing this graphical bug to our attention!

We’ve identified and fixed the issue in our latest update.

Please update to the newest version to see the changes.

Your screenshots were really helpful in tracking down the problem.

Let us know if you encounter any other issues after updating.

Cheers!

Hello!

We use Merchandiser Theme in our website. We use also Yoast SEO plugin, and noticed the following problem:

in backend, the checkbox of the page options are not show correctly with Yoast SEO activated.

We contacted Yoast SEO support, and after investigating they said:

“The checkbox does not show correctly when the Yoast SEO plugin is active due to your theme or the specific checkbox functionality using the same class name, and because of that, it’s not loading correctly. To fix this, the theme developer (providing that checkbox option and using the class that conflicts with Yoast SEO’s CSS file) needs to change the class name to something other than the mentioned one. You can confirm this from the screenshots attached to this email; changing the class name from components-checkbox-control__input to components-checkbox-control__input1 shows the checkbox for the “Show Page Title” correctly. That means the CSS class name, which the Yoast SEO uses, is also used by your theme for specific settings, or it’s getting overridden.

So, to fix this, we recommend that you contact the theme developer. They can check this further and easily change the class name for the particular functionality.”

Please, could you help us?

I think that this problem needs to be solved not only for us, but for everyone who uses the Merchandiser theme and Yoast SEO plugin.

Hello!

This issue has been resolved in the latest version of the Merchandiser theme (v4.6), which is now available.

https://getbowtied.com/documentation/merchandiser/changelog-merchandiser/

Please update your theme to the latest version, and the problem should be fixed.

Cheers!

Hello! We use your theme, in the single article, where categories are shown, we find a voice “all” that never works as expected; would it be possibile di hide this voice? How could it be done? Thank you

Hi,

Sorry about that, it was a server issue.

Please try again, it should work now.

https://getbowtied.com/support/

Cheers!

Hello, I tried to write to you, but it says the support has expired… This is a bug of your theme, I don’t need support for customization or similar. I think that since I paid for the theme, it should work fine, not that I should pay to fix bugs in the theme. Please, let me know.

Hi,

It seems like your issue might be related to how the blog page is set up or configured. For reference, here’s an example of how it should work:

https://merchandiser-demo.getbowtied.com/blog/

Could you check if the blog page is assigned correctly under Settings > Reading in your WordPress dashboard?

If everything appears to be set up correctly and the issue persists, one of our devs must take a look to investigate further:

https://getbowtied.com/support/

Let us know how it goes!

Cheers!

I see ffmpeg/ffprobe and a X. But cannot find anything online about this. What can I do?

One of our devs must take a look to assist you further. Please reach out to our support team using the link below:

https://getbowtied.com/support/

They’ll be happy to help resolve this for you as quickly as possible.

Cheers!

You will probably want to fix this: Your theme demo seems to be hijacked, as it forwards to some other domain, whereupon browsers block the site loading with a security warning.

Hi, we’ve fixed the demo! Thanks so much for the heads-up. Cheers!

Great, now can you please fix your theme documentation to include server requirements and demo import instructions? It appears the latest iteration of your theme documentation is limited primarily to selling more licenses and support contracts.

Does this theme include full featured Elementor Pro?

Thanks for reaching out! This theme does not include the full version of Elementor Pro. To access the full range of Elementor Pro features, a separate license from Elementor is required. Let us know if you have any other questions!

Hi,

I’ve updated the theme after your email to address a critical security vulnerability in WooCommerce. However, there is a bug in Mega Menu navigation style. It reads: <header class=”site-header” style=”background-color: rgb(255, 255, 255);”> instead of: <header class=”site-header” style=”background-color: rgb(0, 0, 0);”> like in Live Preview. Same with the fonts. This works fine with Dropdown Menu.

I have a fresh WP installation with only demo data from your Merchandiser Main Template Kit and it’s the same.

Can you please fix this?

Thanks!

Hi,

Please reach out to our team for assistance: https://getbowtied.com/support/

Cheers!

The product page Description tab does not show any content even though shows with other themes. Can you tell me where the problem might be?

Hi, we need to check your setup. Please contact us here: https://getbowtied.com/support/

Cheers!

Hello!! As of Woocommerce 8.9.1 there is a warning that a template in Merchandiser is out of date. Do you plan to fix this with an update? The template in question is merchandiser/woocommerce/archive-product.php version 3.4.0 is out of date. The core version is 8.6.0

Hi, please update to the latest version. The templates have been updated.

Cheers!

Hello, thank you!! That was fast!

Hi. Which is the correct hook to remove cross sells from cart page? This doesn’t seems to work: remove_action( ‘woocommerce_cart_collaterals’, ‘woocommerce_cross_sell_display’ );

Hi, please contact our support team here: https://getbowtied.com/support/

Cheers!

Hello, have you changed which JS library you use for the gallery on single product pages? Do you use Blocks instead of WPBakery? I am seeing changes related to store notices, checkout page noticed, and some new caching behavior. Could you please advise?

Hello, when will you update the Twitter icon to the new X logo?

hi, i am having problems with my product pages – no additional info gets posted – I wrote to you 3 times for the last week and not a single answer – And yes, I paid for your support… can you please help?

Hi, please update to the latest version 2.6, that bug was fixed.

Thank you!

Dear, I extended my support license but on the support page it still indicates that my support subscription has expired.

I have a problem with my wordpress webshop. After an update of Woocommerce, the description and extra product information tabs are suddenly hidden. There is a inline display none on both of them. I can not find a solution myself for this.

Thanks, Kind regards.

Hi,

please update to the latest version, the tabs issue has been fixed.

Cheers!

My footer is not appearing after I uploaded the free theme file. How can I fix this? How do I add a footer?

Hi, please contact us on support, one of the developers will help you immediately.

https://www.getbowtied.com/support/

Cheers!

Hi guys, iv‘e got a Problem on the product Pages, there appears a overlay when i scroll, with 50% height of the view. Do u know what could cause this?

Hi, please contact us on support, one of the developers will help you immediately.

https://www.getbowtied.com/support/

Cheers!

I am downlaoading this free file from “Free offer” how i will get its free updates too?

?? I am asking about the update. how can i download the updates? i am not showing any option for downloading updates..i downloaded this theme from themeforest free offer when it was avaialble for us as free theme in their monthly free offer.

Thanks :) i will check

Hello! Now that Twitter is called X, would you mind updating the X/Twitter logo under Appearance/Customize/Social Media?

Hi, sure, it will be available in the next update.

Thanks!

Hi,

I was wondering how can I update the WPBakery Page builder plugin? I’m still on version 6.8 and I’m afraid this will cause problems.

Thanks!

Kind regards, Arne Tesch

Hi, please contact us on support, my colleagues will send you a download link.

https://www.getbowtied.com/support/

Cheers!

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