1304 comments found.
Hello, could I edit my license to be able to apply it to a new domain? Thank you
Hello Jopara, the license allows usage on one domain, unless it was clearly a staging site in local, subdomain and subfolder and was deleted to move it to a final domain.
Hello again. I just want to change the domain that is currently registered to another one.
Good morning and thanks for the information.
I’m sorry but you can’t build a new website with the same license key.
Your license was in use since Nov 27, 2019 on “noticias.sonlatino.net”
You have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular
Each installation requires its own license code.
If you want to request more information to Envato: https://www.envato.com/contact/If you want to have a permanent test/staging site alongside their live site, for testing purposes, they will need 2 licenses.
https://help.market.envato.com/hc/en-us/articles/115005597566-I-m-making-a-test-site-it-s-not-for-sale-or-distribution-and-will-never-be-published-Do-I-need-a-license-Which-one- If you want to first customise their theme on a staging URL, as long as they delete it first, they can migrate this onto their intended end domain.
So same site, same license, just a live domain. https://help.market.envato.com/hc/en-us/articles/15676035559961-Can-I-use-the-same-license-for-the-test-and-production-site-
Best regards
Well that’s what I want. Delete the subdomain noticias.sonlatino.net and replace it (I only want a single active domain) with sonlatino.es. Thank you
Hi, please try now
It seems that, no!
Please send us an email to support@qantumthemes.com including your site link, WordPress login and the purchase code, we will check the activation for you
As a suggestion, it would be great if you can add some option for special transmissions, which deactivates the usual programming and shows different information. Maybe it can be integrated with GOOGLE CALENDAR or similar. Thank you.
Hi, you can set a specific calendar day to a schedule day and it will overrode the default week day if the specific date is set.
Hello.
I cant open my website https://rp.radioplanicie.com/.
But i can access backoffice.
Can you help me?
Hello, for technical support you need to please extend your service which is expired. Please follow the steps at this link https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Help for titles and events in the player Hello dear friend, we talked a long time ago and I already bought the ONAIR2 theme. Song titles don’t show up even though I have everything I need. please take a look. Also, the same event is displayed repeatedly in the player. It is assumed that if one event is at 4 o’clock and the next is at 6 o’clock, then it should show the 4 o’clock and then the 6 o’clock. Then it shows the 6 o’clock repeated. here the required information of the radio https://305miradio.com
Hi, thanks for contacting us. The issue seems something our tech support can definitely help in a short time. Please open a ticket, so you’ll be in touch directly with the developers, and they will take care of your website within 1 business day.
Here you can find all of the information to access the support
https://qantumthemes.com/manuals/onair2/knowledge-base/support/ Direct link: http://www.qantumthemes.com/helpdesk/forums/forum/onair2-theme-support/Regards
If I purchase this theme, is the license good forever on 1 domain or do I have to pay a new fee and renew every year?
License is forever, support by default is included for 6month and optionally extendible for another year.
Where can I download ttg-core-1.3.9.zip? It is part of the them version we paid for but I cant seem to update to it and its breaking my website. LInk please and thank you
Hi, please just follow the steps at this link: https://qantumthemes.com/manuals/onair2/knowledge-base/1-5-plugins-update-onair2-v-3-5/
ttcore is breaking the access to admin panel. i tried to create a ticket but despite the fact I renewed support it still does show i dont have active license
I originally thought it was not installing… Ok then please email us at support@qantumthemes.com and include your WordPress and FTP access. We will check your installation as soon as possible.
Also, please make sure to have any other plugin disabled and make sure your site meets the requirements from the Server Check plugin. If any requirements are not met please make sure to fix them in advance.
Regards
Pre -sale….is it possible to convert physical radio to this themes online radio…any plugin or software to connect?
Yes but you have to stream your radio to an online radio, you can use a software like B.U.T.T. (which is free) or there are lots of other alternatives. Once you have the online radio, you can enter it as radio channel in the website.
good evening, I am a license holder which has worked up to now. it suddenly tells me that my license is installed on another website, but all of this is not true! I try to open a ticket and it asks me to verify through a license code, but obviously it tells me it is invalid. I can’t open a support to solve the problem not created by me! tell me how to do it please
Can you please retry now?
I tried again and it repeats that it is in use on another site
Hi Frank, that’s strange, please send us your login for WordPress at support@pro.radio and include the purchase code please
Regards
I saw everything this morning
Hi I have upgraded my theme and now i need to put my licence back in and its saying its already registered. I need to request a reset please. I tried via your helpdesk but i forgot my helpdesk logins i went through the forgot password process gained access added my product licence but still not able to submit a support ticket.
Yes, I see it was linked to a staging subdomain. Please retry now.
Hello, how can I remove the link to the website logo? Or at least take away the hover color. Greetings and thanks.
Hi, for support please check our helpdesk: https://qantumthemes.com/manuals/onair2/knowledge-base/support/
thanks
Hello! I’d like to ask, if this theme supports Child theme, Free plugin elementor and live radio streaming? We are doing live radio streaming
Hello Christina,
yes, the theme provides already a child theme. We include Elementor and the theme adds about a dozen custom Elementor plugins. All our demos are built on Elementor and included with the theme. You can integrate any common stream in our player, and display title and artwork.
We can also test your stream in advance to make sure it works fine.
Anything else i can do for you?
Hello! I’d like to ask, how can the page banner show the song that is playing?? Does it depend on your page or on Radio Streaming?
Hello, our theme has various methods to read the song titles from all of the most popular streaming formats.
Hello I have an issue with my purchase code to my domain name and i can’t open a ticket in Helpdesk, how can i contact you?
Thank you
Hello and thanks for contacting us. It seems the issue is that you can’t use the purchase code on another website. I’m sorry but one purchase code can be used on one site.
Your code was used on the domain denimradio.com
in date Apr 3, 2021 at 19:28
While now you’re attempting to use the same code on a new website which is 770962554.linuxzone203.grserver.gr
so for this reason is not allowed.
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation is still active or not, the same license cannot be used for multiple projects.
I’m sorry but we have been recently asked from Envato to STOP reissuing licenses for making other installations since apparently this is not permitted, and they made us remove our form to request the reissue.
For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular
Please note that a license can be used to create 1 end product. This doesn’t mean “Endless websites with same license – if are one at a time”.
Each installation requires its own license code.
If you want to request more information to Envato: https://www.envato.com/contact/Best regards Igor
Hello. Using the POST CAROUSEL (WPBakery) I can’t get it to show me the last posts first. It shows a different order. How can I solve that? Thank you.
Hi, please try this: remove the carousel, then add it again, don’t set an order. it should keep the correct order automatically.
Hi,
really interested in buying this theme to build our radio website. Just wanted to know if it will work with self-hosted audio files (mp3, flac) or will only work with third-party radio station streams?
Thanks a lot.
Hi, you need to have your own streaming service, like shoutcast, icecast or any of the other supported format, please find here a list of the supported formats and providers:
https://qantumthemes.com/manuals/onair2/article-categories/radio-streaming-channel-set-up/Hi,
Thanks for the prompt response… .
Apologies for the confusion. I am mainly looking to build a site like spotify to stream music with my own music files. I was looking at some of your other themes, and was wondering if Kentha will be a good option for that.
Thanks, once again, for replying. Warm regards
Thanks for the additional information. Well I think is important we clarify the functionality around the term “stream” to be sure the product is what you need.
Technically, if you have an mp3 file in your website and people click play, the file is “downloaded and played” by the visitors’ client computer.
instead, if you have a radio stream like Shoutcast, that’s a real stream: the server cuts in chunks the audio and sends packs of data to the client. There is no “physical” file that a client can copy from the source code of the page like an mp3 file.
Our theme doesn’t re-encode files since that requires a steaming server.
So, if you put a file to listen, that’s downloaded in the client’s cache, is not protected or similar.
If you want to sell music that’s not a problem since you use a cutted lo-fi song sample and upload a protected file as downloadable product.
Spotify is a “streaming” site which protects and encodes the music. you would need not only a nice website design and a player to do so, but also your own media server, which is another “planet” than a website hosting.
Thanks for patiently answering the questions. That really helps a lot.
I would definitely want to protect my music files. So a streaming service seems to be the best option.
Just had one last follow up question (hopefully):
If I set up my own Shoutcast server, will I be able to use either of these themes (Onair2 or Kentha, with the Kentha Radio Plugin) to build a streaming website?
BTW… Thinking of going with Azuracast coupled with Icecast to manage the streams. Looking forward to your response.
Hi! Azuracast is popular and works fine, same is for MediaCP and for Sonic Panel. I would not recommend Centovacast because, depending on the streaming company, it may not have SSL or may be missing important functions. We can test your stream in advance before you buy the theme, please feel free to cotnact via email for further help with this.
regards
Hello. I have bought the Theme but I cannot install the demo version that WPBakery uses. I can’t find any info about it in the help. How I should proceed? Thank you so much.
All of our demos are now based on Elementor, please install Elemetor first and then you can import the demo of your choice.
Hello. I wanted to reset my code as my website went down and had to redo everything and now can’t get the theme to work. Thanks
Hello, there is no need to reset the code to reinstall the theme on the same website. Also, you already used the license on 2 different domains:
islammedia.co.uk
And
radioseerah.com
This last domain is still active with the code and you can reinstall the theme without any problem.
Thanks. I did install the theme but it’s not active and asking me for the code. Please help
I had to delete everything and install fresh WordPress
Some database caching issue probably…
I need your help! After I updated the theme, the links and social media icons disappeared.
The same question was answered 2 days ago https://themeforest.net/comments/29175393
but it’s not working. I did what you said, but it didn’t work.
If you need further help, please extend your support service, since it seems it’s ended
I have a question, will support solve the problems with the update? If I subscribe to support? 1) the videos no longer appear in CHARTS, 2) in the google browser the sharing bar is not appearing.
How long is the support period? How long will I be supported? Will I get theme updates? For how long? Will I get plugin updates? For how long?
https://portalradiorcn.com/ https://portalradiorcn.com/se/paradarcn/ https://portalradiorcn.com/se/blog/I see your ticket, thanks for extending the support, you will get a reply within a couple of hours maximum. You can track your support status at this link:
https://www.qantumthemes.com/helpdesk/forums/users/gibarcn/topics/?swcfpc=1I updated the theme, but the social media and sharing buttons are gone! how can i resolve this?
Hello, you can go to the customizer to set them again. No changes were made to this version that could delete stuff. If you need further help, please extend your support service, since it seems it’s ended. Thanks!
ok
Can you intergrate to fip.fr api? https://api.radiofrance.fr/livemeta/pull/7
Sorry this format is very particular, can’t help with this
1nd question: Hello. I want to buy “Onair2” theme. I added the radio links in the picture. We have radio links. Is our Radio link compatible with your player? Will your player work when we add the link of our radio?
https://prnt.sc/4B-Nb4aK1NIf2nd question: Can we use it for 2 separate domains?
3nd question: I want to install 2 subdomain “onair2” themes. Do I have to buy separately?
Hi
1) Yes your stream is https shoutcast2 it works fine
2) One license for each public installation, that’s the envato license rule
3) Yes, as per point 2
I want “https shotcast2” to be at the bottom like in the picture. I want the player to play at the bottom. does the player go down? and when there is live broadcast, is it animated when live radio is playing If you answer the question in the picture, I want to buy the theme.
The picture is from the Kentha theme, not onair2, so is another design and the player for OnAir2 can be in the top bar, in the sidebar but not in the footer like in the picture.
Will you consider adding “kentha player” to the “onair2” theme in the future? It would be great to have “kentha player” in the footer. If the player is added, I want to buy the theme immediately. The onair2 theme is very nice but there is no player in the footer. Kentha theme has footer but I don’t like the theme. I was hesitant to buy.
sorry we won’t do this, regards
