972 comments found.
hi, i bought the wrong version. I need the wordpress version. Is there any kind of return/change the purchase?
Hello,
Thank you for contacting us.
Please contact our support team here https://support.inspirothemes.com and we will be happy to assist you on this.
Best, Scot.
I noticed the web preview on Themeforest has Layout Demos under the top menu but the latest download files do not. Will you included links to the missing demo pages on the top menu bar so I can see them locally??
thanks
Hi,
Thank you for contacting us.
We apologize for this but the Layout Demos is only for our live preview purposes. However, you can view them through the link page at anytime.
Best, Scot.
I submitted a ticket a day or two ago. How long does it usually take for a response?
Hi there,
Thank you for submitting your tickets.
Our support team is available to respond to any inquiry within 24h during the business days. Please check your inbox now since we already responded to all the tickets we had from the last Friday. We apologize for the inconvenience.
In the meantime, feel free to contact us if you have any further questions.
Thanks, Scot.
Hi, I’m sorry but I purchased the wrong product, is there any way I can get a refund ? Thank you
Hello,
Thank you for contacting us.
Please contact our support team here https://support.inspirothemes.com and we will be happy to assist you on this.
Best, Scot.
Hi,
I need a help. Is there an option here in template to easily change the theme color? I did purchase from other creator such as Porto and they have this option to change the theme.
I hope you can have this feature too.
thanks
Hi,
Thank you for contacting us.
Sure, you can easily customize color scheme of your website simply by modifying the HEX color code located in the folder /css/theme.css and then include this file in <head> of your website. See this article: https://support.inspirothemes.com/help-center/articles/8/9/187/color-scheme
Please contact our team here: https://support.inspirothemes.com if you need assistance.
Best, Scot.
thank you so much
Hello! how are they?
Congratulations for your excellent template, it is my favorite.
I’m having a problem with form submission (I’m using contact-form.php).
At first it didn’t send the mail and I replaced the contact-form.php for the code they gave to niaf59.
Right now it sends the mail correctly, but the alert says “undefined” and I don’t see where to define this message.
Could you help me?
Thank you very much!
Hi,
Thank you for contacting us.
The “undefined” response message means that the json is not receiving neither error or success response. I would encourage you to use the latest contact-form.php.
Steps you need to follow:
1) Go to Template/include/php-mailer and copy this folder and place it in to your website folder in /include
2) Go to /include/ and copy contact-form.php and place it to /include in your website folder.
3) Add your email address in contact-form.php
4) Done.
I hope this helps you.
Best, Scot.
Hi
Were I can find dasboard components? Then is available an chat as application?
Hi there,
Thank you for writing to us.
Dashboard components can be found inside Elements menu, for instance:
Elements > Calendar https://inspirothemes.com/polo/component-calendar.htmlElements > Charts https://inspirothemes.com/polo/component-charts-chartjs.html
Elements > Range Slider https://inspirothemes.com/polo/component-ion-range-slider.html
Elements > Datatable https://inspirothemes.com/polo/component-datatable.html
There are also many other components, please feel free to review them under Elements menu.
I hope this helps you, please feel free at anytime to contact us if you have further questions.
Best, Scot.
Hi. I just uploaded a site and the contact forms with google reCaptcha are not sending mail. See eventsbybison.com contact pages. Please advise.
Hi,
Normally forms work out-of-the box, simply by adding your email address in /include/contact-form.php
We have just replied your ticket in the support desk. Please follow the conversation there.
Thanks
Hi,
We apologize but at this stage Polo does not have a page menu with a sticky version.
We will include this in the upcoming updates.
Please let us know if you need further support.
Best, Scot.
image logo svg doesn’t work. Can you please help?
Hi,
Thanks for writing to us.
We just replied your ticket, we will follow our conversation there.
Thanks you so much
Scot.
Hi Team,
I am facing an issue (its flicking) in hamburger menu in “iphone”. In android phones its working fine.
https://thecam.ca/Thanks
Hi,
Can you let us know the model of the iphone and the browser version.
I tested our original website, everything seems to work fine. If you have you made any css changes, this may be the issue at your end.
Thanks
Hi Team,
The only thing is I didn’t updated the css with the latest one. Iphone: 13 Pro Max Browser: Chrome latest version
Thanks
Hi, I tried to re-produce the same issue, however everything works fine in our end.
For this specific queries, please contact our support and one of our developers will assist you directly.
Hope this helps you and if you need further assistance please feel free to contact our support team here http://support.inspirothemes.com/
Hi Team,
I added the list-icon list-icon-circle in accordian content but I am facing one issue that the list icon is not hiding properly when collapse.
Thanks, Prince J Painadath
Hi,
Thanks for writing to us.
Can you send us your site URL so we can check that.
Thanks, Scot.
Hi Team
https://thecam-dev.azurewebsites.net/Admission/Domestic-StepsClick the Step4 then Step5, so you can see the issue what I mentioned before.
Hi,
Thank you for the link.
Just tested and everything seems to work fine. Make sure to test from a different computer. It may be a cache issue.
Thanks
Hi Team,
Its not the cache issue and also I tired in in different computer as well. Could you please share your email address so I can send the screenshot of that.
Hi,
Sure you can contact us at themeforest@inspiro-media.com
In the meantime, here is the screen recorder from our end: https://we.tl/t-BFzjqukH2y
Best, Scot.
Hi,
I just purchased your template for I found it nice and to use it for my laravel project. Do you have a Laravel version or can I easily integrate this in Laravel?
thanks
Hi there, thank you so much for writing to us and using Polo.
Polo is fully HTML5 supported template, it can be used in many different projects including Laravel. Unfortunately we do not have any Laravel version, and never tested it. Although many customers have gave us positive feedback and it is compatible and no issues.
I hope this helps you and if you need further support, please feel free to contact us at https://support.inspirothemes.com
Best, Scot.
thanks a lot
Regular License Can be used to modify Polo?
Hello,
Yes, sure you can modify and create a website based on your needs.
If you have further questions, please feel free to contact us.
Best, Scot.
hello，
I want to develop an open source blogging system and put it on GitHub for others to download and use for free, so that others can use my blogging system to build their own blogs.
I want to use Polo as the theme of my blog, may I ask which license I need to buy?
Hi,
Thanks for writing to us.
Unfortunately we cannot allow this. Polo cannot be published as open source in any way. However you can use it to build websites based on these two licenses https://themeforest.net/licenses/standard customize as per your client needs.
I hope this helps you.
Best, Scot
thank you
1. Check whether the Regular License is permanently authorized.
2. My blog is not open source. It is free to access, but there are paid contents in my blog.
3. I have purchased a Regular License for example.com. Can I use the same Regular License for sub.example.com?
One regular license is for one online website. If you have more than one website you may need to purchase extended license.
Is the sub.example different from example.com? I mean different project, different client?
Thanks
Hi, How can we get horizontal masony gallery ? It means that images will have same height (not widht).
Hello there,
Thank you for writing to us.
By default grid or the gallery uses data-layout=”masonry”. You can change that to data-layout=”fitRows” for the horizontal masonry gallery.
In the meantime make sure that images have same width and height so they look good in the gallery.
Hope this helps you.
If you need further support, please feel free to contact us anytime at https://support.inspirothemes.com
Best, Scot.
Any chance you have any advice on why the gallery previews are overlapping like they are?
http://bloomingtonweddingphotography.com/tiny-treasures-gallery.htmlHi there,
Thank you for your ticket and please take our apologize for the delay.
Kindly add this custom class at the end of the line in /css/custom.css or /css/style.css
.grid-item a > img {
width: 100%;
}
In the meantime if you have any other questions or issues, please do not hesitate to contact us.
Best, Inspiro Support Team.
hi just fyi the shadow effect on this blog page doesn’t look right, spacing is off or something. https://inspirothemes.com/polo/blog-style-shadow.html
Hi,
Thanks for your feedback. We really appreciate it.
We will fix this in the future updates.
In the meantime, to fix this, simply remove the shadow class from main div from post-tem and place it in post-item-wrap.
Example code
<div class="post-item border shadow">...</div>
<div class="post-item-wrap">...</div>
to
<div class="post-item border">...</div>
<div class="post-item-wrap shadow">...</div>
Best,
Scot.
Purchased this theme 2022 APRIL7th, got the latest download. I have to two CSS challenges:
1) Modals close top right X button doesn’t align to modal header https://inspirothemes.com/polo/shortcode-modal.html 2) Inspiro Slider in MOBILE view still displays the change arrows over the navigation. https://inspirothemes.com/polo/slider-inspiro-slider.htmlI’ve tried your GULP version install and run, same CSS issues.
Please advise Simon
Hello Simon,
Thank you so much for contacting us and reporting this issue.
Kindly give us some time to fix it and release and update in the upcoming days.
Thanks so much for your support.
Best, Inspiro Team.
Hi, I want to know all contact forms with attached files are working properly, kindly confirm, so i can purchase this template.
Hello,
Thanks for writing to us.
Yes of course forms work out of the box. All you need to do is adding your email address into include/contact-form.php
I hope this helps you.
Thanks, Scot
HI,
Thank You for your reply, its not working, I have raised ticket.
Hi,
Thank you, we have just replied your ticket.
Best, Scot.
Hi Scot,
My ticket is pending, kindly try to close today, I have to wait for 2 more days.
Hi,
Thank you, we have just replied your ticket.
Best, Scot.
Hi Scot,
Yes I receive your reply, but not solution..!
Hi,
I have requested on ticket, kindly reply..
