763 comments found.
Hello
I’m having problems with the responsiveness of the image gallery. It’s totally not responsive (it looks very bad on my iPhone) and the items are all sorted in a very strange way. Can you please help me with this?
Thanks!
Hi,
Could you please submit a ticket on http://qode.ticksy.com/ and pas us a link to your site so we could take a closer look? Also could you be more specific on which gallery do you mean, is that our portfolio single gallery?
Best Regards
Qode
Hello,
Something is wrong with my “add cart” button and some button, tables.Colors doesnt show correct.
Please check the link
http://marinoel.godohosting.com/product/anti-dandruff-spray/Regards
Hi,
Thanks for note. We already fixed this and it will be in our next release. Until then, you could put this in custom css filed:
.woocommerce .single_add_to_cart_button,
.woocommerce-page .single_add_to_cart_button{
background-color: transparent;
}
Best Regards,
Qode
Hi,
Still these page colors also not correct.Please check the link
http://marinoel.godohosting.com/checkout/ http://marinoel.godohosting.com/cart/Thank you in advance
Hi,
We just checked on our local site the changing of colors and everything works fine. Could you please update your theme on latest one (1.0.4) and see if you still have problems? If yes, could you please submit a ticket on http://qode.ticksy.com/ and give us a tem access tou your site so we could take a closer look?
Best Regards
Qode
Hi,
I updated the theme and works fine now.
Thank you for helping
Glad to here that you managed to solve your problem 
Something is wrong with some of the buttons on qode.ticksy.com. I can’t submit a ticket! Please check and advise.
Hey,
What browser are you using? Can you try in another browser?
Best Regards
Qode
I have tried both Chrome and IE. The buttons that dont work are the: “This Ticket is for…. ” and “the Private or public button”.
Just tried it from Chrome (PC) and it worked fine for me: http://screencast.com/t/9Lx70KGcqj
Tried both buttons. Can you try to empty cache of your browser and restart it?
I tried that but still not able to complete the form. There is a problem with the qode.ticksy.com site. Trust me!
I have noticed now that someone else had same problem and reported it to you.
I have an issue with the footer which needs sorting out. Please advise how to communicate and provide you with WP access credentials.
Please send everything to support@qodeinteractive.com and ignore auto-reply message.
just done that, thanks for your prompt attention.
Just replied to your email 
Hi Qode, I have a problem with the layer slider in full width I can only see the whole of it in a big screen but, in small screens it only shows a part of it and I need exactly my layer slider as the one in the demo, it is great on big/small screens .
PS: I can’t submit a ticket at http://qode.ticksy.com/ there is a problem with the tickets form, the first field is not responsive and it’s required (I tried all browsers) PLEASE HELP !!!!!!!
Hi,
Did you try to submit ticket from other browser? We need WP admin access so we can debug the problem.
Best Regards
Qode
yes I tried that with Opera/Chrome/IE
where can I send you our WP admin access ?
Send me your request to support@qodeinteractive.com. I will forward it to support stuff and will reply to your email once I get reply. Please note that sending support requests to email is not the best choice as support stuff can access forum only, but this time I will handle communication 
Hi. How to use the last version of the demo? The demo xml is not the same that are in http://demo.qodeinteractive.com/subway/
Hi,
We recently updated the theme and xml file. Here is latest file again:
http://demo.qodeinteractive.com/subway.wordpress.2013-12-24.zipBest Regards
Qode
Hello, I have been having a problem with adding text over parallax sections on my site. I finally got some over the sections (you can view this on the link provided), when minimized down into mobile, the text is all jumbled up, which it does not do on your sample site. I was wondering if you could please explain to me in detail the way you laid type and other shortcodes properly over your parallax sections. Thanks in advance. Tashawn Jones, http://sdcxpress.com/crocsdevelopment
Hi,
It would be best if you can give us WP admin access via ticket here http://qode.ticksy.com/ so we can review your setup and correct it 
Best Regards
Qode
I’m trying to get my logo in the header but for whatever reason it’s not showing up. I tried increasing the header size, but that didn’t help. In fact I don’t really see any changes being made in the Qode section. I tried changing the background colors and icon colors and nothing happens. In addition to that, I wanted to see if it were possible to put a box border around the header menu options at the top because it would match my logo. If I cant do that, it’s okay. It’s not a huge priority like getting the logo, but I would like to do that if it’s possible. Thanks.
Hi,
We can take a look at your problem if you submit ticket to http://qode.ticksy.com and include WP admin access. Please also share ticket id here.
Best Regards
Qode
Hi, i’m using your theme i would like to modify it a little,
i want to add a label “new” to all new posts that are written and i would also like to do the same for featured post.
i wanted to check with you as i don’t want to damage the theme.
Hi,
It’s always best to make custom changes via child theme, so you can later upgrade main theme. You just need to copy files you plan to change to child theme. Please let us know if you have any other question regarding that.
Best Regards
Qode
Very nice theme!
Before I buy your nice theme, please tell me if it is possible and easy via your theme megamenu to create a professional megamenu like the one of Mashable website?
For example, by hovering the mouse over a megamenu item, it will display a row of images with under titles.
My website won’t sell any products. It represents attractive magazine and I will only use megamenu that contains images only, as in Mashable. I won’t use columns of texts in my megamenu. So, is that achievable and easy via SUBWAY theme?
Thank you 
P.S. In your theme demo, when you hover over “Shop” at header menu, it shows a row of images and subtitles. Can we apply the same way megamenu to the entire header menu. and we use images only?
Hi,
Thank you 
Our “mega menu” supports 4 columns for sub options and each column can be transformed to custom widget area where you can put any html code using Text widget or some of predefined widgets we used on our demo site.
Yes, you can add images to the mega menu 
Yes, you can do what we did for Shop page and I can send you code for that 
Best Regards
Qode
How do you add a video background to parallax?
Hi,
Video background can be added to normal section (row), not to parallax.
Best Regards
Qode
I do not see an option for this at all
Here is example how it’s setup on our side:
http://screencast.com/t/U85sYrqptowIm waiting answer for my ticket ([PRIVATE] Ticket #133497 ) one week – is it possible?
Hi,
Just assigned it and spoke to support team, they will reply soon. I am sorry, we were short with stuff last week.
Best Regards
Qode
my submit button in woocommerce is red also like the button background, i would like to change the font color into white, where i can do this?
Hi,
Can you please submit ticket to http://qode.ticksy.com and include link to your web site, so we can inspect the problem? Also, did you try to change main colors in Qode options?
Best Regards
Qode
Hello, I found not translate or “search here” in the wordpress search widget that holes in “placeholder =” SEARCH HERE ” thank you in advance
Hi,
Did you generate po & mo files using this plugin?
http://wordpress.org/plugins/codestyling-localization/Best Regards
Qode
yes I generate but it is not found there is “seach” but not “seach here”
thank you
Maybe you need to look for it in WordPress translation files, not theme’s one. Please let me know if you found solution. If not, please submit ticket to http://qode.ticksy.com and include WP admin access and we will help you 
je vous ai tous envoyé
Thanks. What’s your ticket id?
hey guys, i want to use 4 column i parallex section – how i can do that? pozz
solved
Great. Thanks for the update 
Hi, I am going to buy ur theme in an hour…or asap u reply to the few questions I had in mind…
1) Can we have a YT video embedded in the slider, on the home page?
2) In the header sections and one of the footer column, I need Facebook, twitter, YouTube, G+ and pinterest icons, which on clicking takes us to our resp. social pages in a new tab. Is this possible, as I’ll have to change the icons at the top, and I cannot see the social icons widget in the footer.
3) WHAT IF i do not want all that u have in homepage, can the blocks be changed, as per my design?
4)I read in comments that people are having issues with slider, Visual Composer,color changes, slow support etc. Hope I do not face any issues with installation n its running, as I have recently bought a theme for my project and it was unsatisfying, so about to buy ur theme for the same project.
5) Hope u know the image sizes to be used in slider, those small boxes in home page, below the slider, as I do not want to waste much of my time on hit n trial method.
6) I would need a measure to
- have banner images on most of our pages
- search on top, above slider rather than where it is.
- image carousel on pages with different images on each page.
- email subscription
are all these possible??
7) http://wordpress.org/plugins/wp-image-carousel/screenshots/ Is this plugging compatible with ur theme.?
I am sorry to come up with so many issues, but I already had a big loss and do not want the same again.. Plzz reply asap, I have to but the theme asap.
Hi,
Sorry for not replying immediately, we are short with stuff this week.
1) Yes
2) Yes, you can add social icons to header and footer by adding its shortcodes to widget areas
3) Yes, you can build any layout you want using Visual Composer
4) Both slider and composer are very reliable plugins and I am not aware of any big issues regarding those. Regarding support, we are doing our best do handle everything we can, but we are just short with stuff this week.
5) Yes
6)
- where do you want to put banner images
- try to enable top header from demo toolbar
- unfortunately, we didn’t implement any carousel plugin for this theme, but you can some plugin
- we didn’t implement email subscription either, but you can add it or use some plugin
7) I have give you access to test site, so you can try it. Just email this request to support@qodeinteractive.com
Best Regards
Qode
Thanks for the reply…
I have bought your theme yesterday.. I shall try it out all what I want, once on it, solve issues, if any n then gonna start the whole new project..
2) Hope u provide the shortcodes for the social links.
5) Where could I find the original sizes of the images, I’ll get ready with all my raw stuff before starting work.
6) I’ll be putting banner images on the top of the page, like a slider with one image.
About the search, I didn’t understand what u r talking about, but I shall try it on my own n then contact u.
I shall contact u whenever I find issues and hope to get reply sooner. Please delete my ticket regarding the same question on your forum, as I cannot find any such option.
Hi,
1) Thank you for the purchase
2) Yes, you can see them in our footer and header widgets if you import demo content
5) You can always right click on image from Firefox and click on Image Info or ask us about specific image
6) Cool
Sure 
Will do
Thanks
Best Regards
Qode
Hi,
I uploaded the demo content, started working on it but I cannot find where the links to social icons is, I need to place them in footer.
I cannot seethe header widget option in my website, however I have enabled it from settings. I have to place the social icons-same as urs on the left but with my mentioned icons, and search on the right of header??
Where to find these.. Plzz answer asap, as I understand u would on leave from tomorrow. 
Hi,
You can place them in footer by going to Appearance > Widgets and add Text widget to Footer column 1 and paste this code to it:
[social_icons icon="icon-twitter" size="icon-2x" target="_blank" link="https://www.facebook.com" icon_color="#898989" background_color="#4a4a4a"] [social_icons icon="icon-dribbble" size="icon-2x" target="_blank" link="http://dribbble.com/" icon_color="#898989" background_color="#4a4a4a"] [social_icons icon="icon-windows" size="icon-2x" target="_blank" link="http://windows.microsoft.com/en-us/windows/home" icon_color="#898989" background_color="#4a4a4a" ]
Best Regards
Qode
I want Facebook, Twitter, G+, Youtube and pinterest only. Twitter worked, i tried..
What about the header, its not visible.. I placed search widget to header right block, but it wasn’t shown on the page. Should I give you the credentials to check??
There is one more issue, cannot find where the shortcodes are, if want to use on a page.
In editor, on clicking visual (visual/text) nothing appears as it is not clickable.
The logo size is very small and hardly changes
Hi,
You can see list of font-awesome icons here:
http://fontawesome.io/icons/You can just add new social icons, but make sure you put “icon-” prefix instead of “fa-” as it’s older version of font awesome library.
Our theme comes with Visual Composer. Make sure it’s enabled.
You can control the height of the logo & menu in Qode > Header and Footer.
Best Regards
Qode
Thanks for the icon set, I’ll try it now. The logo part is solved. I know there is VC with ur theme, I talking about the normal editors visual tab.
What about the header not shown, the top header widget area is not visible. I placed widgets to make it visible, but it isn’t.
Header in grid is yes Show header top area is yes Scroll header top area is No
Hi,
You need to go to Qode > Header and Footer and enable Top Widget Area there 
I can take a look at your setup if you submit ticket and include WP admin access to http://qode.ticksy.com/.
Best Regards
Qode
What shortcode should I add on to show social icons on the header left. The one for footer is not working
Would you like to give us access via ticket and we will setup it for you and you can continue from there? 
Hello! I really enjoyed your theme. I want to customize the home with two columns and within each of a slide show. Do you think it will work without problems?
Please, I’m not an Envato Author, I did register, but it was an accident to check the box for registration
Hi,
Thank you 
Yes, you can add slider to any container 
No worries 
Best Regards
Qode
I bought this theme a few days ago and I haven’t been able to use it. I installed the theme but it has a lots of problems, the menú doesnt work properly, the colors doesnt change, the logo that I upload doesnt appeare…I send mails to the support but they could help me to solve these problems. I need help!
Hi,
Did you submit ticket to http://qode.ticksy.com/ and include WP admin access? Please give me your ticket id.
Best Regards
Qode
When using a video background all text or images appear underneath the video. How can I fix this?
Hi,
we can inspect problem if you submit ticket to http://qode.ticksy.com/ and include WP admin access.
Best Regards
Qode
I bought this theme 5 days ago and haven’t been able to use it. The support docs did not have enough information so setting up has been an issue. Support is incredibly slow to respond, I am at the point in my project where I need to use a different theme.
Would not recommend this theme due to the lack of support.
We are very sorry to hear that. We can still try to make up if you give us a chance.
Hello! Any chance to get answer for my ticket? Waiting 4 days:(
Sorry for waiting. What’s your ticket id?
[PRIVATE] Ticket #133497
Just assigned this ticket to support stuff.
What you mean (assigned this ticket to support stuff)? My ticket is active and week ago, you answered?
Sorry, we were short with stuff whole last week, but your ticket is replied today. Please let me know here if you need anything else 
Thanks very muth for you answer it very help me, but two more questions I wrote in this ticket (screenshots present in ticket) and duplicate it here ( I check inside your admin panel and it very help me. If it possible i will check it again maybe tomorrow. But a few problems I can not solve. First is color of theme? What I have to do for make my theme yellow or red, as well as in your example and use theme icons yellow or red? And second is gallery. I need have few gallery as in my screenshot, so for this can I use capabilities of your theme (it is prety photo?) or I have to install external plugin gallery? I cant understand what is the best way, let my now please. And if i will use capabilities of your theme, settings you cover block change depending on type of page, full width or with sidebar. How i can fix it? (link of my page is http://eurolad.com/nakupolnie-kresti ) Help me please fix it. Thanks a lot!
Hey, just spoke to support stuff and they will reply to your questions directly to your ticket 
Thanks a lot, I’ve already written
Thanks. Support will reply now 