Hello. How many time do you answer tickets? i’m waiting for days and i must finish my website, but i have no support.
What’s your ticket ID? We are answering more than 100 tickets every day. I have to investigate why your ticket is not answered.
hello again. did you see my ticket? i have some more questions. Is it better write them here or ina a new ticket? thank you… please, i need an answer today!! thank you
Our support is working on your ticket. It will get replied shortly. We are on CET timezone, so this is time of the day when whole team is working.
thank you very much. solved
You are welcome
hi again. since your changes i cannot do many things in my admin web. menus in js do not appear, and buttons from editor (insert object, insert link) neither… do you know the cause? thank you
Please update ticket so our support team and review your complains.
How do we reduce the distance between top menu items in main navigator? They’re too far apart.
Can you please provide URL of your web site via ticket here http://qode.ticksy.com/ so we can understand what you are trying to reduce and provide solution?
Hi again. I would like to add in my site same 4 columns below slider (4 columns with a picture who moves when you put cursor over it). How can i do it?
Thank you very much
We added 4 columns and each column we added Image with Text and Icon shortcode
thank you very much. Oonly one more question. Where are icons stored? how can i change icons design? thank you very much
Our theme is based on Font Awesome icons: http://fontawesome.io/icons/
so i cannot create my own icons and insert here?
You can probably do that via custom CSS and using image sprites.
Hi, i would like to know where i can modify the “SEARCH HERE” text in search widget http://serveur.webinti.com/~neolodge/
I looked in the translations, functions.php, default-widgets.php, and i cant found it.
Please submit this issue to http://qode.ticksy.com/ and include WP admin access so our support can fix this for you
OK Done, thanks
Thanks. What’s your ticket ID?
I don’t want the logo to scroll while scrolling down the page. How to disable that?
You can set Header Height Initial & Scroll to same value in Qode > Header and Footer.
I mean I want it be non-sticky, it still moves.
Unfortunately, that’s not possible. It will require custom coding. We added that option to newer themes.
ok anyway I can hide logo when scrolling the page down and it appears back when at top?
I think yes, but please post this request to http://qode.ticksy.com/ so other developer can take a look and reply
Hi after upgrading the theme (following the docs) my site is now messed up http://ecosphere.testingspace.co.uk You’ll see straight away. Its just out putting the short codes. Help.
Please carefully read instructions here: http://themeforest.net/item/subway-responsive-multipurpose-wordpress-theme/5898023/faqs/20411. Visual Composer is now plugin and it has to be installed.
Yes i have installed it v4.1.2
Please submit ticket to http://qode.ticksy.com and include WP admin access so we can take a look. Please post ticket ID here.
Fixed, i had forgot to remove the old wpbakery folder
Great Thanks for the update
Also all my previous full width sections are now constrained to the grid and setting them back to full width doesn’t do anything, any ideas?
Please submit ticket so we can take a look at your problem
No one has responded to my ticket
What’s your ticket ID?
Hi guys, it took 3 days to answer a very easy question in support forum (it was yes/no) answer. I need something pretty urgent and can’t wait 3 days for it so I’m hoping for a q bit quicker response here.
I need to change the default font for the whole theme to calibri. How would I do that?
We are doing our best to handle tickets as fast as possible, but this week we got about 150 tickets each day and we have capacity to handle between 100 and 120 tickets per day. Sorry for delay.
You need to do that with custom CSS. You have to embed font via font-face and to override our font settings with custom CSS. I recommend doing that using child theme, so you can easily save you custom work when updating main theme in the future.
Thanks for quick reply, I did what you said (used @font-face) and it works in Chrome and FF. Looks pretty strange in IE – I’ve opened a ticket regarding that, I’d appreciate id you can take a look, the name is “Changing system fonts”
Just replied to your ticket
You saved my day. I really-really appreciate the time and effort.
My Ticket: #215387 is not resolved. I have problems with administration in Wordpress since your last visit.
Thank you very much
Just assigned it to our support team.
thank you… now only one ticket open… Ticket: #218077
Thanks. Our support will handle your ticket.
Is there a way to change the image of the Logo when the page is scrolled?
Right now the image just decreases in size when the page is scrolled down, I was wondering if it’s possible to remove a portion of the logo or load another image or something.
Website for reference: www.buyultimatecoins.com
Basically what I want to do is Remove the text from my logo image when the page is scrolled and ONLY have the soccer ball logo…
Is this possible??
Unfortunately, that’s not possible with this theme. We added this option to few latest themes.
Why can’t I put in a simple line break in the editor now?! Before I had to press return twice so that I could get a gap between paragraphs, now it won’t even do that!
Please submit ticket to http://qode.ticksy.com/ and include WP admin access so we can inspect the problem.
Thanks. Our support is handling tickets from oldest to newest and will get to your ticket.
I have commented here before and with the utmost respect I need to comment again. Whilst I appreciate the difficulties of supply and demand, and I have been politely thankful (genuinely thankful) for all the responses you have made. But it appears you have simply provided more than you are genuinely capable of supporting.
Waiting 6-9 days for a response is one thing, waiting for that length of time after providing access details you requested is another. Then to be told you could not log in with the details provided. Less than an hour after that comment I responded with a successful login using the details supplied. Now yet another day goes by. My currently live Ticket is #216460.
I sincerely have sympathy for your workload, but I need to state that if I attempted to run my business with this lack of response to my clients I simply would not have a business. I am truly sorry but I simply cannot work this way.
Please therefore arrange for a full refund and I will attempt to work with another supplier who can provide the support promised.
This comment has been copied to ThemeForest for their information.
We are sorry that you are not happy with the service we are providing. We constantly upgrade our resources and train more people to be able to handle increased number of support requests, but it takes time for that. You can contact Envato support and request refund from them, as they are responsible for selling our items. I just assigned your ticket to our support team to address it.
Thank you for the response. I have just looked at your ‘solution’ and it does appear to be working correctly.
However if you would please actually read the history of the problem – I am well aware of the CSS amendment and perfectly capable of doing this. However as I said before even after correcting it, if I re-enable the side area the top margin dissappears even further. Which I have just done. Please take another look ?NOW.
Please do not patronise me further by suggesting the fault is with CSS. It is obviously somewhere in the code I highlighted in this post over a week ago i.e. something to do with enabling or disabling the side area. I have just enabled the side area and magically lost even further top margin without altering the CSS at all.
No problem, I forwarded your comment here to our support team to review it and reply to your ticket. No need to uppercase replies here, I can read normal letters very well
Hello do I have the right to download the updated version of the theme..
I am having an issue with the header for most i try I cant get to have the slider below the header in the right place http://lapaz.wigimex.net/
I can see it right in chrome and safari but firefox, what could be worng with this,please help me..
Yes you have Here are update instructions (please make sure you read instructions if you update from version 1.0.5 or older to newest): http://themeforest.net/item/subway-responsive-multipurpose-wordpress-theme/5898023/support
Guys, it’s getting out of hand. I can;t wait for days for replies to simple questions in support area. It;s not a secret majority of people here trying to do business, and to have such support is extremely disappointing.
I understand that support is not guaranteed on envato, and the quality of your answers is pretty good, but the response time is in very bad.
4 days to get the reply, then another 4 days after I asked for clarification…. and still no reply.
Please be patient, we are training more people to handle support and it takes time to get them able to handle tickets and be fast as old team is What are your ticket IDs?
Guys I can’t tell it to my client – please wait 10 days if you need to remove the word “blog” the title of the specific page. ( I resolved it finally)
Ticket IDs that still awaiting resolution:
There are a couple more, but they are not that urgent. I’d appreciate if you can take a look at them as well.
Just assigned it to senior support team member and told them to reply ASAP.
Will the text issue be fixed or is there a fix for it yet?
Text formatting does NOT work. I’ve posted about this previously.
Is there any reason the theme strips any form of text formatting?
Please help as I’ve asked about this previously and was told it would be “fixed in an update” or “here is a temporary fix” which caused more issues than it fixed.
I’m surprised more people don’t have this issue.
please submit all your questions and issues to http://qode.ticksy.com/ and include WP admin access so our support can help you.
Did that right after posting this message initially 18 hours ago.
I had posted this issue in the comments on this before and was told it would be fixed with a theme update, its been numerous theme updates since without the fix.
Thanks. Just assigned your ticket to support team.
Replied to the response from the support team, surprised there are no defaults for text styling. Would really like the styling that is seen in the text editor.
Thanks. Just assigned your ticket again to support team.
Replied to my ticket just now requesting temp admin info etc.
Thanks. We will handle your ticket now.
Just a very simple one. How do we setup an anchor? I widely use http://domain.net.au/services/#1 / then simply add this anchor id to where I want link to go. Somehow, with Subway, it goes to the page where the link is but does not go to the exact spot. It’s goes on the top of the page.
Many thanks for your ongoing support.
Please submit ticket to http://qode.ticksy.com/ and include link to page with anchor and WP admin access so we can take a look and help you
This was quick. I downloaded to upgrade customer’s site and working on the local host. Just submitted the ticket with URL in question.
Thanks. Just updated my ticket. I had given a wrong URL.
No problem What’s your ticket ID?
Please post it again, as I can see empty message.
Here you go again. Ticket: #226794. It’s really a very simple query. I widely use http://domain.net.au/services/#1 / then simply add this anchor id <a id="1"></a> to where I want link to go. Somehow, with Subway, it goes to the page where the link is but does not go to the exact spot. It’s goes on the top of the page.
Thanks. Just assigned it to support team
“Why can’t I put in a simple line break in the editor now?! Before I had to press return twice so that I could get a gap between paragraphs, now it won’t even do that!”
This is urgent – I cannot format the text in the theme at all. No gaps between paragraphs can be created.
I can’t even tell how disappointing one can be when such basic stuff cannot be achieved.
Our support is handling tickets from oldest to newest and will get to that ticket. For the first help, you can put separators shortcodes there where you want breaks.
So you acknowledge there is a bug and instead of fixing it…. There are three people on the same page here complaining about the same issue and for some reason you are shying away from posting the solution. I guess because there is none.
I was trying to look in the support forum for the ticket #226624 (the one that cmarch opened exactly with the same issue) but it was private. Would you be able to post the solution here? It will take you a second since it would a copy/paste operation.
And it goes without saying that experience with support as bad enough to stay away from this theme for future projects. It has the potential, but support makes it impossible to use with serious projects.
Please post WP admin user/pass to your ticket so we can access your dashboard. We are training more people to handle support and until that’s completed, we are sorry for all delays and waiting for replies.
This is to ELLOS above me. Not sure why the response was marked private, I was certain I kept the ticket open and public.
This was their response:
and the image attached is this:
You’d think there would be default values in there. I just want the text on my website to look exactly like the text editor styles it.
I am not sure I follow you. Did you submit ticket to http://qode.ticksy.com/? What’s your ticket ID?
Sorry, I just posted that to show Ellos (the poster above me) what your response was to my ticket initially. I will be replying to the ticket via ticksy.
Sorry for the confusion, just trying to help a fellow user out!
No worries, thanks a lot We appreciate it
Config = WordPress 3.9.1 + Subway theme, no other plugin
Since we have updated WordPress to 3.9.1 version, the toolbar of the visual composer is missing!
The tinymce buttons are hidden.
No more wysiwyg editor, even the text in the visual tab of the modal window editing text is white.
What can we do?
Did you follow instructions here: http://themeforest.net/item/subway-responsive-multipurpose-wordpress-theme/5898023/faqs/20411
Opened Ticket: #230050
Probably just a quick fix, but I cant figure it out for some reason…
Thanks. Just assigned it to support team.
Ticket numbers #227457 & #226794 please. Both the tickets are for the same issue. All I need to know is how do I create a working anchor link from one of the main menu or second level menu item. I always use http://domain.net.au/services/#1 / added to a custom link menu item then simply add this anchor id <a id="1"></a> to where I want link to go. Somehow, with Subway, it goes to the page where the link is but does not go to the exact spot. It’s goes on the top of the page. If I add this anchor <a id="1"></a> to the text in some of the elements, everything disappears. So what I did that I added a text block just above the element where I want the link to land and added some text and <a id="1"></a> as an anchor link. But it does not go to the link. It goes on the top of the parent page.
Cheers. Any help would be greatly appreciated.
Thanks a lot Just assigned both tickets to support team
Sent screenshot and admin access through the ticket. #227457
I can’t believe we going through all this for weeks to get a simple anchor working. I don’t understand why can’t you just post instructions here to tell me how it works and we are all done with it. How hard could it be?
I have known you guys to be super support providers but this time around – Very disappointing.
Thanks. Just assigned it again to support team.
All worked out. Many thanks. I was chasing two hundred and forty five year old anhcor link method. You guys beat me to it. Your’s is far too sophisticated! And easier! 10/10.
Thank you very much
Just curious – how do I prevent Subway from forcing it’s colours on tables. I just purchased WPBakery Easy Tables plugin and it wouldn’t let me choose it’s colours. Theme is dictating it’s main colour.
Alternatively, how do we disable theme’s own colours?
Please submit this issue to http://qode.ticksy.com/ and include WP admin access so our support can take a look at it
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