763 comments found.
Good day I have a problem with the logo when it appears on mobile devices mounted on the menus it appears like I can help in this regard
Hi,
Please submit a ticket to https://qode.ticksy.com with a link to your site and our support team will help.
Qode
Hello good day!
Every time I try to update the theme , as you send in the instructions it gives me error 500 and allowed to see the web ? no longer what else to do … you can help me please?
Sara
Hello,
There could be several causes of this issue. Read this article please http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/ and first, try increasing your memory_limit, most of the time that is the cause.
If you still have the same problem after it, submit a private ticket to our support at https://qode.ticksy.com with a link to your site, WP admin and FTP credentials, and we’ll inspect this closer and help.
Qode
Good afternoon! Here I am writing because Ticket service does not answer me! I managed to update it, it was not anything that tells me, but a mess with the instructions, on the other hand, after update, all sidebars or side widgets are gone …. this can be?
Please tell us the ID of your ticket and make sure you’ve included WP admin access in your ticket, so that our support can check this.
Hello, my customers can not buy anything because there is one extra field in woocommerce checkout form (postal code) Your agent created these fields and forgot to delete one of them, now there are two and any order cannot be done. Please respond to my ticket #779883 ASAP. I am already waiting 5 days and my shop is closed because of this.
Hello,
We have informed our support team, one of the agents will process your ticket now, you should hear back from them soon on ticksy.
Qode
I would like to report a bug in the included Visual Composer 4.11.2.1. I can’t file a ticket on the ticksy site because my support is expired. Since I don’t have a direct license, I don’t see any way to contact the VC authors, and I’m not sure if you have customized the VC that’s included with the theme. I have figured out a workaround so it’s not a critical issue at the moment. How should I proceed?
Hello,
You can write us here or to support@qodeinteractive.com , and we will forward it to our dev team , to inspect it and check if it’s Visual Composer related problem or theme issue.
Qode
I have three questions. 1- I’m receiving this message, how can I update these via your theme? (Your theme (HRM Subway Child Theme) contains outdated copies of some WooCommerce template files.) 2- Do you provide theme updates via the WP dashboard if using Child Themes as most theme providers do? 3- If my support has expired, do I still have access to past tickets I submitted? Thank you!
Hi,
1. We will include compatibility for the latest WooCommerce version in the next theme update. We always recommend waiting with plugin update until we release the theme compatibility update.
2. You can configure and use Envato Toolkit plugin for the auto updates. But it’s necessary to activate main theme before updating, and you can switch back to the child theme later. Or simply update your theme manually.
3. You can see all your past tickets and answers of course.
Qode
Where do I find the Envato Toolkit plugin?
Thank you. That worked well for me. That would probably be helpful information to place on your support page so others can utilize it as well. Lastly, why are my WooCommerce files not being updated via the Child Theme? I have the most recent update for the main theme and they updated there but are not transferring the update to the Child Theme.
Hello,
With theme update, all files under parent theme would be updated, including woo-commerce files under our theme folder. But child theme is not affected with theme update, so all changes you’ve done under your child theme folder, would persist even after theme update.
Qode
Then where can I find instructions on how to update files in the child theme? Thanks for your assistance!
To what files exactly are you referring to? Child theme is used to save your changed template from being overridden during theme update.
If you use some WooCommerce files in your child theme, you would need to look for the same files in parent theme, and copy and modify their content into the child theme again, if some are outdated now.
subway-child/woocommerce/content-product.php version 2.4.0 is out of date. The core version is 2.5.0
subway-child/woocommerce/single-product/add-to-cart/variable.php version 2.4.0 is out of date. The core version is 2.5.0
Hi again,
That means that you have modified some of the woocommerce templates , and put them in your child theme.
In this case – you need to copy new content-product.php and variable.php files from our main theme to your child-theme, and re-do the modifications you already made in them in your child theme.
Qode
Visual composer keeps showing loading but does not do anything. How do we fix this is there a problem with theme working with newer wordpress?
Hello,
Please update your theme to the latest released version Subway 2.0.1 , and after it, update Visual Composer to 4.11.2.1 version we included into it, and clear browser cache after these updates.
It should work all properly then with new WP.
Qode
Hello. I updated to the latest version, and now when I use the “LATEST POSTS” element set to display 4 POSTS, 3 ROWS, I get 2 rows displaying fine and the 3rd row is broken up into 2 rows (meaning I get 2 thumbnails on the third row and another 2 beneath it, creating a total of 4 rows). I’ve tried creating extra padding between the post data and the next row, I’ve made sure my featured images were all the same size…no idea why this is happening since over the last 2 years it’s been set to 4 POSTS, 3 ROWS.
Any ideas?
Hi,
It would be best to open ticket and provide WP admin access so our support team can take a look at the issue and try to provide solution for it 
Qode
Paid support has expired, but seeing how this is the result of an update I would really appreciate if the people at Qode were able to make an exception in this case. Please let me know how to move forward and resolve this issue. Thanks!
Hi again,
Send us an email with a link to your site and WP admin access to support@qodeinteractive.com and we will have our support team to check this and help if it’s update related issue.
Qode
Will do! Thanks a bunch.
No problem.
Hi, Once exported the layerslider form your dummy content, it cannot be edited… if you are trying to edit text layers, the text layers will vanish.. layers are shown in dashboard, but not in the site front-end… Is there any way to fixed this bug???
as well as the transitions for images (given in XML) will be change once you save the slider…
Hello,
Can you please submit a private ticket to https://qode.ticksy.com with a link to your site, and WP admin access, and our support team will check this and help to correct the issue.
Demo sliders should be fully editable.
Qode
Do you make updates to WordPress 4.5 ?
Thank you
HI,
Yes, we updated theme to be compatible with WP 4.5 last week
Qode
I am not able to get the masonry blog style to work. Would like to have it as on your demopage. Have selected the Blog Masonry style but instead I get very large images (fill up the entire screen) What am I missing?
Laura
Hi Laura,
In order to create this page, you need to choose Masonry Blog template for it
http://screencast.com/t/VKqEE7eSTlAnd in Qode Options -> Blog, you can choose this same Blog Masonry layout to be your Blog Layout, for archive pages.
If you still have problems with this, submit a ticket to https://qode.ticksy.com , with a link to your site, so that our support team can have a look and help with this.
Qode
it is possible to know when the new template version is coming with the compatibility with the latest visual composer version? Thank you
Hello,
Thanks for your message. We can not give any precise date, but the updates for all our themes are in preparation, and the new version of composer came out yesterday (4..11) so we’re working on including that one now.
Qode
Hi there
We looked to the theme and we see your Visual Composer is not updated (4.7.2). My question would be when is the latest version of Visual Composer coming up (4.10)?
Hello,
Latest version of our Subway theme includes 4.7.4 Visual Composer. The update with latest Visual Composer (4.10) is currently in preparation, we hope it will be released soon.
Qode
Hi! Did you stop updating the theme? Ajax on shop page still doesn’t work… so as mega menu stopped opening on android device…
Hello,
The update for Subway theme is currently in preparation, not stopped. As for the Ajax, it can not work on shop pages, it’s not a bug.
For your menu issue, please submit a ticket to https://qode.ticksy.com , with a link to your site, so our support team can have a look and help.
Qode
Ok, thank you! Menu works fine now. It was my misunderstanding – it didn’t open because 2nd level, wich is column headers in mega menu, was hidden
Hello again,
No problem, glad to hear it’s all fine now on your site.
Qode
Is there any documentation or instructions for this theme? Finding it quite hard to find the right elements on pages or how to edit them.
Scratch that – have found instructions in the download.
But the instructions show a different page layout to the theme – I am trying to add a Parallax section to the homepage. The page in edit mode does not show the section where you can add the required image and get a unique ID for it. There is no section titled ‘Qode Parallax’ or ‘Parallax section’ under the page content edit section.
So how do you find this element or how do you actually add images to a parallax section?
The documentation screenshots look nothing like the theme in edit mode at all. Very outdated, will there be a new version very soon? They are impossible to use, which makes the theme extremely difficult to edit.
Where is the ‘Qode Parallax’ and ‘Parallax section’ edit boxes within a Page when it is being edited? Not there, even after you’ve added the Parallax shortcode to the page.
How do I add a call to action button on top of the Parallax section? Can’t find anything about that either, and there isn’t a short code for a link or button.
At the moment I’m working this theme out by trial and error but it’s wasting my time. Need to update the documentation if people are still buying this.
Hello,
You need to add Parallax elements from Visual Composer to the page where you want it. And then inside it, add Parallax Section, where you set a photo and section height http://screencast.com/t/WTchbwld
And inside it, you can add more elements, so add Qode Call To Action or button http://screencast.com/t/VURECtz8u5MU
Also, we recommend importing our demo content, maybe you can consider installing WordPress locally on your PC, and import our demo content, so you can see how it’s all made.
And our support at https://qode.ticksy.com is available for all the questions you have regarding theme features and settings.
Qode
Hi, I would like to ask if it is possible to add sidebars with widgets to pages that woocommerce generates by itself (product category pages etc.) And where I can add these sidebars. Thank you.
Hello,
Product categories inherit the sidebar settings you have set for your main shop page. So, check which is your main shop page (WooCommerce -> Settings -> Products -> Display http://screencast.com/t/2lDelTiWJY
And then in Pages -> that main shop page , assign a custom sidebar to it http://screencast.com/t/Ap8UkpYZie85 that you have previously created in Appearance -> Widgets, and insert desired widgets into it . That sidebar will be applied to main shop page, as well as product categories.
Qode
Thank you for a fast reply, I tried this, and it works. But the categories are not showing on the shop page. So I created some content with VC where are links on some categories, but the pictures with text look weird, as you can see on the link. Maybe it because the theme doesn’t work again – the logo isn’t showing, side area widgets aren’t showing as well…
https://flymotoshop.cz/obchod/ (shop page)Hello,
Did you insert Categories widget for this custom sidebar , I see you added Cart, but not categories http://screencast.com/t/wBtvKqqqS6pI
As for this page that you created, using Image With Text over elements, add this css in Qode -> Global Options -> Custom CSS field:
.woocommerce .image_with_text_over .text .caption,
.woocommerce .image_with_text_over .text .subtitle,
.woocommerce .image_with_text_over .text .over_line {
text-align: center;
}If the categories still doesn’t show, please open a private ticket to https://qode.ticksy.com , with a link to your site and WP admin access, so our support team can help with this.
Qode
This works great, thank you. Now the biggest problem I am facing for like 10th time with this theme is that nothing works as it is supposed to… I already created so many tickets and no solution. Why is there is no logo, why the menu panel is still the same height, when it is supposed to get smaller with scroll, why the side area widgets don’t appear? Its not because of plugins or server error. I would really like a working solution. Thank you very much.
Hello again,
This is all happening because of the console errors you have http://screencast.com/t/a9tUoS65dc
Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 32 bytes) in /data/web/virtuals/122547/virtual/www/wp-includes/taxonomy.php on line 1858
your memory_limit has been exhausted, you need to increase it.
Qode
I’m still waiting for responses on two tickets from 3 and 5 days ago. Thank you.
Hello,
Apologies for waiting longer for the answers this time, an agent has been assigned to your tickets, they should be answered soon, so check ticksy after it and continue the talk there with our agents if necessary, to have it all sorted out as soon as possible.
Qode
Hi, Any chance to get answer for my ticket? I submitted a ticket one week ago. Number ticket #672386. Best Regards
Hi,
Your ticket has been answered , please continue further conversation on ticksy with our agents if necessary.
Qode
I wrote them again. I tried update theme but nothing happened, any other idea?
The agents will reply on your ticket as soon as possible, please continue the work with them once they reply on solving this. Thanks
Any chance to help me in this week? I can’t continue my work. Thanks
Hello again,
The agents are back working on your ticket, you should hear from them really soon on ticksy again, hopefully it will be all resolved now.
Qode
Hi. With this theme I have the same problem for the fifth time and nobody gave me a solution. None of my pages scroll down, the logo from header as well as whole footer are missing from the page so please respond to my ticket #676053 asap.
Hi,
Thanks for following up on this, your ticket is answered, please continue conversation with our agents on ticketing system.
Qode
Hello, is there anyone in charge to read the support forum? I’ve opened a very urgent ticket 6 days ago (not with this Envato account), but I have not yet received any answer. Please, go to read (and solve) my issues. Thank you in advance.
Hi,
Apologies for the inconvenience, delay is caused due to national holiday on Monday and Tuesday. You can send us here your ticket ID so we can check its status.
Qode
Private Ticket #658214
Thanks for following up on this, your ticket is assigned to one of our agents and you will receive answer asap.
10 days after opening the ticket I’m still waiting… with a completely crashed backend. Please…
Hello,
Can you please check your ticket now, and follow up the agents instructions and check the login credentials you gave to them. Answer to our agent on ticket, so he can continue the work in order to resolve this as soon as possible, today hopefully.
Qode
Now you have a personal access opened, look to the last ticket
Hello,
Just checked it with support team, they responded and you have an ongoing conversation with them on ticksy, so please reply back to them there if necessary, in order to get this sorted out as soon as possible.
Qode
Please, be serious! You have not even looked at the website and you gave me a random answer… It is a month that I’m just wasting my time around this theme full of bugs, without success.
Have I “very old versions of theme and Visual composer”??? Subway 1.8, Wordpress 4.3 and Visual composer 4.7.4 are the most current versions that you admit in your Item Details. If they are old, update the theme.
At least look before to shoot the crap… and replay to the tickets in a decent time 
Hello again,
Apologies for this, another agent has been assigned to your ticket, please just check ticksy so the agent can get onto it.
Qode
hi there, what about a theme update??
Hi,
A theme update will be posted as soon as it is ready. Unfortunately we can’t commit to any set date at this time.
Qode
