763 comments found.
Hello, when is the update being released ?
Hello,
We recently released Bridge update, and we are now working on updates for our other themes. Elision theme is next one, and after that we will probably start working on Subway theme. We don’t have exact date of release, but it shouldn’t be longer than two weeks.
Qode
Thank you, I am concerned you haven’t updated since last year. All the plugins are out of date and now my star ratings have stopped working. I was going to buy extended support like i have on bridge but can you gaurentee you are going to keep updating this theme? Thank you – Also i must say the bridge support workers have been amazing so your support is good i just worry this theme is being left behind – thank you
Hi again,
Yes, will continue to update it like mentioned previously. Elision theme update has been released, and we will see with our manager if Subway is going to be released this week.
Qode
Any update on this please? Surely over 7 months for an update to a theme and built in plugins is too long? Many thanks
Hi there,
Update is prepared, but it isn’t released yet. Please submit a ticket to our support, and provide WordPress and FTP admin access and they will update theme for you.
Qode
I have done that but still awaiting to hear back, is there much backlog ? many thanks
Thanks for submitting a ticket,
Some of our agents will reply to you very soon.
Qode
hi there what about compatibility with woocommerce 3.0.2 ???
Hi,
It will be included in our next theme update that should be released in the upcoming days. Please, be patient until then.
Thanks, Qode
thanks great!
You’re welcome.
Hi,
There is a little problem inside functions.php at lines 112 and 114 : fonts links are hard coded to use ‘http’, so i can’t switch my website to ssl (mixed content) Could you fix that pls ?
Thank you
Hello,
Please change these directly into that file, or from child theme functionals.php and we will pass this to our dev team, and tehy will double check that and prepare a fix if needed. If you need assistance with this, you can writ to our support by submitting a ticket at https://qode.ticksy.com
Qode
Hi dear support team,
i have bought this theme years ago, but had no time to set up the new site since this week. I know, that my support has expired, but maybe it would be possible to answer my question or give me a hint. I can not set up an image gallery with external links/images. I inserted the external links as followed (with enter at the end of the line): www.name.com www.name2.com www.name3.com
I really would appreciate any kind of advice! Thanks in advance, pia
(external links/images work with single images)
Hi,
We fixed gallery with external links functionality in one of theme update, so please update theme an all required plugins to latest versions and try to set gallery again. Theme update instructions can be found here http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/
Also, we have video tutorials regarding theme update:
https://www.youtube.com/watch?v=duvezfgPrLY&list=PLNypD600o6nLFmxDfvLXYbH6LjWSoAhaV&index=5 https://www.youtube.com/watch?v=NI7LJwkXUAA&index=6&list=PLNypD600o6nLFmxDfvLXYbH6LjWSoAhaVQode
Hi,
thank you for the fast reply. I really appreciate your support! I’ve updated the theme via FTP and afterwards installed the plugins again. Unfortunately the image gallery is still not working with external links. (Wordpress 4.7.1, Layerslider 6.0.6, SubwayTHEME 2.3). Thanks in advance, pia
Hi again,
I just tested this on my end and it is working. Please try to add links with http:// – one below the other, like on this screenshot https://www.screencast.com/t/F4AKkwuYKb
If you continue to have problems, please submit a ticket at https://qode.ticksy.com and provide WordPress admin credentials in your ticket.
Qode
Hi,
thank you very much for your support and your kind response. Unfortunately external links are still not working with image gallery’s even though they work with single images. Because of buying this theme some years ago, my ticketsupport has expired already. Therefore i am going to skip the image gallery and realize the site with single images. So, once again, thank you for the support though!!!! Best, pia
You’re welcome 
I have just updated to the latest version of this theme and the visual composer is missing from the edit page.
I have uninstalled, reinstalled the theme and also visual composer with no joy.
I even purchased visual composer and updated to the latest version but still the problem persists.
I look forward to your reply
Hi,
We just tested latest theme version, and Visual Composer is working fine. Probably there is some plugin conflict on your side. Try disabling all 3rd party plugins one by one and test every time. If that does not help, please share a link to your site so we can cehck if correct versions were installed.
Qode
Please save my! is not interpreted correctly on the interface page… See in the picture. What should I do with this code to be interpreted correctly? http://alfamedical.ro/1.jpg
Hello,
We cannot see entire code from the image but it is certain that there is some error within the code. Pay attention that most shortcodes contain from opening and closing code and contents is between. If you cannot find where is that error, try to create that page from scratch or you can contact our support for assistance. Simply submit a private ticket at https://qode.ticksy.com and share WordPress admin access, and our support will check this on your end.
Qode
UP!
Hi again,
Also check most simple thing – check if Visual Composer plugin is installed and activated since it is required plugin.
Qode
I updated the theme and now a lot of visual composer elements don’t work and have disappeared from their menu. How can I put them back. Your theme is blocking them. A lot of people have purchased a vc license and you are preventing it from working. Please tell me where to remove vc_remove_element so I can continue using visual composer?
Hello,
Please understand that we released our theme much before Visual Composer inducted new elements, and also we altered some of the existing elements in order to achieve theme design and functionality which is present today. Unfortunately working with 3rd party visual builders can be a drawback sometimes, because we cannot know which functionality will be added and if it will be compatible. All modifications to Visual Composer elements is done from this file: wp-content\themes\subway\extendvc\extend-vc.php
If you need additional assistence, please reach our support by submitting a ticket at https://qode.ticksy.com and provide additional info in your ticket.
Qode
Pozdrav!
I am thinking of buying this theme for client’s website. I have one question. There is a section with four image+icon+text elements just below the slider in the home basic example. When you point a mouse the image animates few pixels towards the top of the page. In the demo these elements are not the links. Is it possible to make these elements clickable, links to other pages?
Thank you!
Mladen
Hi Mladen ,
And thank for being interested in our software.
These are Image with text and icon elements, and you can add link and even link target by editing each element http://screencast.com/t/iFZXQOPFb http://screencast.com/t/5sCJ3RtNNxz
Qode
Thank you for the explanation. I just bought the theme.
It looks very good, I hope the code is good too.
Hi Mladen,
Thanks for choosing our theme.
Theme documentation can be found on the following link http://demo.qodeinteractive.com/subway-help/ and for all additional questions, you can reach our support by submitting a ticket at https://qode.ticksy.com/
Qode
Since the theme of the update I get this error code:
Warning: strtolower() expects parameter 1 to be string, array given in /homepages/17/d411075506/htdocs/wsb6851982101/wp-includes/formatting.php on line 1870
Hello,
wp-includes/formatting.php is WordPress core file, so this is most likely caused by some 3rd party plugin. Anyway, since this is a warning not an error, you can hide it by disabling wp_debug https://codex.wordpress.org/WP_DEBUG and also ask your host to disable PHP warnings. Warnings shouldn’t be enabled on live enviroment.
Our support can investigate this further if you submit a ticket at https://qode.ticksy.com/
Qode
Hello. I just did a reinstalled your theme on my site, after having to upload a back up of the website due to it being hacked, however, on this fresh install of wordpress and after downloading and uploading your theme, I’m trying to readd my logo, and the section is all grayed out in the QODE Options. Please advise.
Hi,
Have you tried to click Upload File button in Qode -> Header and Footer http://screencast.com/t/dueSLEA1 it should work properly.
If you can’t use it, submit a private ticket please to https://qode.ticksy.com , and include a link to your site and WP admin access credentials, and we will inspect this problem.
Qode
Good afternoon , I get not put the alt attribute in the images inside the accordion , I have to do?
Hello,
When you import some image in your Media library , set title for it, and it will be used as an alt attribute for it, when you add image gallery under accordion http://screencast.com/t/grJEct0rrEJ
Qode
Is there suddenly an issue w/ the Image w/ Text Over alignment? My titles and subtitles will only left align, not center align and I see no area to fix this in.
Hi,
By default, the content in this element in center aligned, no issues with it. Make sure please that you have the latest theme version and that you have updated Visual Composer to the latest version as well.
Alternatively, try using this css in Qode -> Global Options -> Custom CSS field:
.image_with_text_over .text {
text-align: center!important;
}Qode
I’m having the same issue I see many others keep having. I have the most recent version of your theme via the toolkit installed, however, Visual Composer has a newer version (4.12) and it will not load in my admin panel at all. I see layerslider also has a new version with no way to get the newest release. I already deleted cache and that’s not working, either. Do a resolution for this? Thanks!
Additionally, I was previously told that when I used the toolkit, it would update all other files that come with the main theme for the child theme (such as WooCommerce), however, I’m getting 3 error messages when I activate the Child theme: PHP Version: 1) 5.4.45 – We recommend a minimum PHP version of 5.6. See 2) subway-child/woocommerce/content-product.php version 2.5.0 is out of date. The core version is 2.6.1, 3) subway-child/woocommerce/single-product/add-to-cart/variable.php version 2.4.0 is out of date. The core version is 2.5.0. Lastly, I have the exact same Custom CSS in both the main theme and child theme and when I activate the child theme, it’s making my footer really, really long (which is not any custom css I have anyway). I suspect that there are aspects of the main theme that are not updating in the child theme. Do you have a resolution for these issues on why they’re not updating via the Envato Toolkit?
Hi,
Latest Subway version we released on 7th of July is Subway 2.1 , and it included the latest versions of Visual Composer (4.12) and Layer Slider (5.6.9).
So, first make sure you have the latest theme version. If you do – you can then update both plugins to the latest versions:
Method 1: in your WP admin , go to Plugins, deactivate and delete these plugins, you will then get a notification at the top of your WP admin to install them again, and just click on it to install/activate them again. Note that main theme (parent theme) must be active while doing this.
OR:
2. in wp-content/themes/subways/plugins folder, you can find zip files for these plugins. Download them to your PC. Then delete currect plugins you have installed, and install these new ones from the downloaded zips.
As for your additional questions – theme update does not affect child theme folder. The errors you see are related to some woocommerce templates you have put into child theme, since you probably made some modifications in them. WooCommerce released a major update recently, and we also had to update our overridden templates. So , you should see these files in main theme, and copy them to your child theme, and re-do the changes you made to them.
As for your footer issues – submit a ticket to https://qode.ticksy.com with a link to your site, so that our team can inspect this and help.
Qode
Dear Qode,
I sent in a support ticket #835500 and I know it takes a while before tickets are being picked up, but could you ask the support team to have a look Before the weekend? Somehow if these request are posted here it is being picked up quickly otherwise I could wait for days, I posted two days ago, and a follow up yesterday. more then 24 hours ago but no response yet and I really would like to finish before the weekend. Thanks in advance, Best regards, Richard
Hi Richard,
Ticket answered, check ticksy please
Qode
Yes thank you for the quick reply and follow up on the ticket! Have a nice day and thanks to you I’ll have a nice weekend 
You’re welcome Have a nice day too Richard.
Greetings,
Qode
Please advise how to set up testimonial page. 1. I added a comment on the testimonial menu on the left, but once I click on preview it says “The page you requested does not exist” 2. I set up a new page and used the testimonial shortcode but I cannot understand where to add the text. Once I refresh it says “Sorry, no posts matched your criteria”.
Hi,
In your WP admin -> Testimonials, you should first create all your testimonials. Give them title, write content, set image http://screencast.com/t/UA8cG5XKa
create as many testimonials as you want.
And then, go to Pages -> and on some page, with Visual Composer, add Testimonials element and fill in desired settings, and that’s it , that will display your testimonials http://screencast.com/t/gpvpzIji
Qode
Great, thank you for the message. Problem solved
Glad to hear that
I am out of support, and have asked the client to reinstate the support, will follow up on this but having a simple and weird issue… Site: thetreasurechestfl.com featured products are supposed to show 5 per page per row and it is definitely not loading up that way on many devices… Seems to be buggy VC issue… Wondering if I just have clients get a solid license of their own for VC if some of those issues would go away?
Hi,
No need for buying additional licence for VC. Try with adding this css code in Qode -> Global Options -> Custom CSS field:
.woocommerce.columns-5 ul.products li.product {
width: 18%;
}Qode
Hello Qode team,
I just bought your theme and two days ago I posted a ticket in your support system. Ticket #822606. Please respond to the questions I have. I am stuck and losing valuable development time.
Best regards, Richard.
Hi Richard,
Please reply back to our support team on your ticket, and allow them proper WP admin credentials so they can work on this.
Qode
Ok done, thanks for your reply.
No problem. We’ve informed our team, they will process the ticket soon.
Ok once they started working on the ticket the issues were solved quickly. If you guys are really busy I can understand but from a customer point of view maybe in the future you could maybe communicate that it takes a little long. Reading the forum I assume I am not the only one with this issue. But again, once they started working on my ticket it was solved quickly and with good communication! Thanks
Thanks for your feedback. We’re always working to improve the response time on our support system, so hopefully it will be even faster in the future. Glad to hear things are solved now on your side.
Hi, I have purchased your theme and developed it in my dev environment. Its working fine.Then I backup it and move to live environment. entire site is working fine, EXCEPT ‘goole map’.
Still google map is workinging in dev environment but NOT in live environment. It gives this error in console,
“Google Maps API error: MissingKeyMapError https://developers.google.com/maps/documentation/javascript/error-messages#missing-key-map-error" js:32:179
“Google Maps API warning: NoApiKeys https://developers.google.com/maps/documentation/javascript/error-messages#no-api-keys"
What should I do now? Pls help me.
Thnks
Hi,
Please submit a ticket to https://qode.ticksy.com with a link to your page so that our support team can check this and help. They will explain how you can generate API key and where to add it, if that’s the cause.
Qode
I have already posed a ticket 3 days ago… but unfortunately no response form you 
Hi again,
Sorry for waiting. Support team has answered to it now.
Qode
?Thanks its working now
Glad to hear that.
Google Maps not working due to theme not having the API connected? This should be incl in the license.
Hi,
Yes, Google Maps API policy has changed, so you need to include API key now. We will correct this in the future theme update, for the moment, you can generate your own API key and add it to the google maps API call in theme files
Qode
Good afternoon, i can no longer use the visual composer in my site after update wordpress . What can I do?
Hello,
All you should do is to update our theme and VC to latest versions. So, just update Subway theme to version 2.0.1 and also update VC (came bundled) to version 4.11.2.1 After that, make sure your cache is cleared and everything should be working back fine.
Qode
hello, how can i update it? Do i need to buy a new one?
Hi again,
Sorry for the late response. No need to buy the theme again!
You can upgrade our theme by performing following steps:
1.Download latest theme zip file from ThemeForest
2.Extract it and locate subway.zip
3.Extract subway.zip and locate subway folder
4.Copy/Replace the content of subway folder to /wp-content/themes/subway folder of your web site.
You can also find some useful instructions on the following link http://themeforest.net/item/subway-responsive-multipurpose-wordpress-theme/5898023/support
Qode
