251 comments found.
Hi, The theme has many broken features in Magento 2.3.4 version, so I wouldn’t concider this as compatible with the latest Magento version. These features break in 2.3.4 version:
- Quickview in catalog page doesn’t load - Selecting size swatch in catalog page doesn’t remove text “as low as” - Filters in catalog page disappear suddenly and no possibility to return them - If filters are not disappeared, selecting filter doesn’t return any products - Product dimensions in Theme settings doesn’t have any effect - Selecting “Yes” to Hide Add to compare, Hide Add to wishlist buttons doesn’t have any effect in catalog page - If image is added to category page, it is duplicated and the same image is shown twice - Back to top button jumps to header in first load - Category page header styles are different compared to home page, though custom colors are selected on theme settings - Account link color doesn’t change when header link colors are changed - When selecting vertical gallery to product page, first 3 thumbnails are shown in slider and when selecting one thumbnail, the slider suddenly grows to 5 thumbnails - Warnings in web console about using non standard property “zoom” and missing a dependency for jQueryUI widget
I can see from comments that other users are also complaining about this theme. I have tried to install this theme into fresh installation of Magento 2.3.4 and added patch 2.3.1 which comes with the installation package of Supro theme. These above mentioned bugs still appear. When are you going to update this theme because obviously it doesn’t work with the latest Magento (I also tried versions 2.3.2 and 2.3.3 and these bugs persist also on those versions)
Theme tested with latest Chrome, Firefox and Edge
Hi,
We have already checked our theme on Magento 2.3.2, 2.3.3 and 2.3.4, we have never gotten the problems like you showed, I think that you didn’t something wrong, please submit a ticket here: https://arrowhitech.ticksy.com/, so we can help.
Best regards,
When will the theme update?
Hello,
We will update the theme this week
Best regards,
works with the extension Revolution Slider for Magento 2?
Hello,
Yes I think that Supro theme works fine with the Revolution Slider for M2
Best regards,
Couple of questions… 1) Can i use videos in sliders? And 2) Can i also integrate other Payment Gateways? 3) Does it include an inventory and order management? 4) Does it include order tracking? 5) how can i integrate the customer information into my CRM? 6) Any API’s for marketplacement?
Hi, does this theme support magento 2.3.4?
Hello,
Yes Supro compatibles with M2.3.4
Best regards,
I have purchased and installed this and it’s working barely marginally. The front page builder is a rather mess. I have yet to figure out if there is a way to change the height of the owl slider section. Clicking on “Add new section” button does nothing. The categories pages will show only 15 products in rows of 4 no matter what I change. I have opened a ticket and haven’t heard back.
Hello,
Yes we see and will update you asap
Best regards,
how to change OWL slider text colors?
how to change in mobile theme bottom icons?
no way to change website text colors (shipping page for example)... keeps in salmon color.
In mobile view > checkout page appear both logos (desktop and mobile overlapped) . OMG this theme have a lot of bugs.
mobile view > save to wish list > not work (only works on desktop mode)
Hi,
Please feel free to submit a ticket here: https://arrowhitech.ticksy.com/, we will check for you
Best regards,
How can i remove the color swatches under the products in the category page ? https://imgur.com/JcPnJNn
Hello,
Please feel free to submit a ticket here: https://arrowhitech.ticksy.com/, we will have a look and fix for you
Best regards,
Hi, In the related products section i have a product with options, when i select add to cart there is no popup or popup times out with white screen and loader icon.
also the quick view feature does not seem to be working either
Hello,
Please feel free to submit a ticket here: https://arrowhitech.ticksy.com/, we will have a look and fix for you
Best regards,
Hi all,
I am having issues trying to display google maps on my contact us page of my website – https://mpaonline.co.uk/contact-us. I have added the code from Google Maps in Stores/Configuration/MGS Theme Settings v1.1.0/Contact Us Page and nothing seems to work. I want it to show up like the demo – https://themes.magesolution.com/supro/fr/contact?___from_store=en.
Can anyone help me please?
Hi,
Please feel free to submit a ticket here: https://arrowhitech.ticksy.com/, we will check
Best regards,
i purchased the theme from another account. i used the theme on dummy domain now it was expired that domain, but i want to use in another dummy domain until development is going on,
now i am getting error message, please help me what should i do
can you change the key
thanks
Hello,
You can try to follow this article to change the domain: https://arrowhitech.ticksy.com/article/15366/ or submit a ticket here: https://arrowhitech.ticksy.com/, we will support you
Best regards,
we did already this thing
please give me alternative solution
if it is possible, can i get multiple license of this theme
Hello, where is the AMP plugin? I don’t see any amp page.
Hello,
You can find it in admin STORES -> Configuration -> Accelerated Mobile Page [MAGESOLUTION], here you can active it. Also note that the AMP page only load when you search on Google, the url of your site with Google will be AMP page
Best regards,
Hi, Is it compatible with Amasty Layered Navigation?
HI i have installed theme on magento 2.3.4 but Frontend editor is not getting enabled please i have submitted the ticket as well.
Something is wrong in this Supro theme with the short description. The short description are showed between option and add to cart, instead before options. Same issue on the page. http://themes.magesolution.com/supro/en/metallic-frame-glasses-trendy.html
And the layout move element you implemented in the catalog_product_view.xml does not work.
<move element="product.info.overview.copy" destination="product.info.main" after="product.info.price"/>
<move element="product.info.overview" destination="product.info.main" after="product.info.price"/>
Never mind, i saw this update was written in view_type_configruable. it’s fixed
Ok 
Seems this got overwritten. Do you know how to move the short description up under the price?
Hi. I’ve been replying on my ticket, and waiting a few days with no response. Can you please check it?
Hello
We will try to update you as soon as possible but now we are on holiday for Lunar New Year, so maybe will have some delay to the ticket, so hope you can understand and sorry for the inconvenience
Best regards,
I understand, but I believe I put my last comment about a week before the holiday started. When should I expect a reply, when does your holiday end?
Hello,
Actually we are on holiday for now, we will be back 01/30 but we will try to check for you asap
Best regards,
can we configure masonry product pages ?
Hello,
Thanks for your question, just I am not sure I understand you, could you please tell me if you see the page you like on your demo site then we will support you to set it up.
http://themes.magesolution.com/supro/enBest regards,
Hello, is this theme compatible with Webkul marketplace extension?
Hello,
Thanks for your interesting, yes Supro theme works with Webkul marketplace
Best regards,
Hello team! I tried to change some theme settings like Main Content (Text, Link, Button) or Product Image Dimention but it didn’t change in the front end. - Front End Builder at home is not editing, keeps loading when adding blocks and opens nothing. - You have a demo admin to review the settings. - Search also doesn’t work on responsive
Hello,
Thanks for your comment, please feel free to submit a ticket here: https://arrowhitech.ticksy.com/, we will check and help you
Best regards,