251 comments found.
Hello! I want to update to the latest version 1.1.6. I have 1.1.2 installed. I have read your help post at https://arrowhitech.ticksy.com/article/15042/ .
However, it does not leave everything clear. Should I just apply the patches from 1.1.3, 1.1.4, 1.1.5 and 1.1.6 to my current code without touching the code that is in the Theme/Source/app or Theme/Source/pub folder?
Thanks in advance
Hello,
Thanks for using Supro,
Yes you are right, you need only to apply the patches from 1.1.3, 1.1.4, 1.1.5 and 1.1.6 and don’t touch the code that is in the Theme/Source/app or Theme/Source/pub folder
Hello , we have got an issue on our magento store while installing your supro Magento Theme. MGS_AjaxCart Extension Creating Issue and give an Error. Please check what is the issue regarding this and resolve this issue for us asap.we have also submit ticket on your main support website which TICKET #2543290 is this. please resolve the issue asap. thanks
No Response from your side when you will respond ??
Hello,
Thanks for using Supro,
We have already replied you, please check
You have a bug in your GDPR module: - app\code\MGS\GDPR\Helper\Data.php function getPageContent($identifier) -> This doesn’t load the store specific page because the store is not set to the filter -> You need to set the store and then load the page in order to get store view specifig cms page
You have also a lot of untranslated strings because javascripts are missing mage/translate and you are using wrong translatable string tokens in php files (I am referring to the echo (’’) strings). Please see Magento_Contact module (form.phtml) in your theme. It doesn’t have the block>escapeHtmlAttr((’’)) as it should, instead you use echo __(’’) for translating fields but you must first escape html characters. See the original Magentos Contact module.
Hello,
Thanks for using Supro,
Could you please share by submitting a task here: https://arrowhitech.ticksy.com/, so we can notice and update for the theme
Best regards,
He never responds, they paid him to do an installation and he did it wrong, full of errors, the template has many, nothing works, regrettable template and support
Hello,
Thanks for using Supro and sorry for any inconvenience you , we have already contacted and resolve the problem for you
Best regards,
there are always bugs, portfolio CMS page has a link to your site, and we need to renew support to remove your links, this is atrocious.
Hello,
Thanks for using Supro,
Sorry I don’t understand what you mean, if you use our demo theme, so somewhere, it has demo link, I don’t think that it is a problem, if it is putted in hard code, that is our error and we will support you to fix it but some link you can edit it in backend, that is what you should edit
Best regards,
Hi There, per-purchase query.. google amp test shows this error
Validation issues The attribute ‘width’ in tag ‘amp-img’ is set to the invalid value ’’.
can it be rectified?
Hello,
Thanks for interested on Supro,
Yes we will have a look, check and fix it as soon as possible
Best regards,
can you confirm me this so I can decide to buy the theme or not?
Hello,
Thanks for your reply,
We still need time to check, make a patch and update the theme, so it will be include in next update
Hello I have 3 open tickets, please help me with, Thank you very much
Hello,
Thanks for using Supro
Yes we are going checking and update you as soon as possible
Best regards,
Dear Team SupportI don’t know how to contact you guys, but the things is I am facing the below mentioned error on the theme, and I want I have mistakenly activated theme on my development mode domains, need to get it settled as well. Below are the details of my ticket: After activating and applying patch, I am facing issue in theme functionalities, i.e, Error after searching item in search, Blogs We can't find posts matching the selection. Cms Pages We can't find cms pages matching the selection. Categories We can't find categories matching the selection. Products
Fatal error: Uncaught Error: Call to a member function getData() on null in /home/sites/12a/4/44b3d2013f/public_html/vendor/magento/module-catalog/Helper/Image.php:503 Stack trace: #0 /home/sites/12a/4/44b3d2013f/public_html/vendor/magento/module-catalog/Helper/Image.php(473): Magento\Catalog\Helper\Image->initBaseFile() #1 /home/sites/12a/4/44b3d2013f/public_html/vendor/magento/module-catalog/Helper/Image.php(531): Magento\Catalog\Helper\Image->applyScheduledActions() #2 /home/sites/12a/4/44b3d2013f/public_html/app/design/frontend/Mgs/supro/Magento_Catalog/templates/product/image_with_borders.phtml(12): Magento\Catalog\Helper\Image->getUrl() #3 /home/sites/12a/4/44b3d2013f/public_html/vendor/magento/framework/View/TemplateEngine/Php.php(59): include('/home/sites/12a...') #4 /home/sites/12a/4/44b3d2013f/public_html/vendor/magento/framework/View/Element/Template.php(271): Magento\Framework\View\TemplateEngine\Php->render(Object(Magento\Catalog\Block\Product\Image), '/home/sites/12a...', Array) #5 /home/sites/12a/4/44b3d201 in /home/sites/12a/4/44b3d2013f/public_html/vendor/magento/module-catalog/Helper/Image.php on line 503
Error after adding to cart,
Fatal error: Uncaught Error: Call to a member function getData() on null in /home/sites/12a/4/44b3d2013f/public_html/vendor/magento/module-catalog/Helper/Image.php:503 Stack trace: #0 /home/sites/12a/4/44b3d2013f/public_html/vendor/magento/module-catalog/Helper/Image.php(473): Magento\Catalog\Helper\Image->initBaseFile() #1 /home/sites/12a/4/44b3d2013f/public_html/vendor/magento/module-catalog/Helper/Image.php(531): Magento\Catalog\Helper\Image->applyScheduledActions() #2 /home/sites/12a/4/44b3d2013f/public_html/app/design/frontend/Mgs/supro/Magento_Catalog/templates/product/image_with_borders.phtml(12): Magento\Catalog\Helper\Image->getUrl() #3 /home/sites/12a/4/44b3d2013f/public_html/vendor/magento/framework/View/TemplateEngine/Php.php(59): include('/home/sites/12a...') #4 /home/sites/12a/4/44b3d2013f/public_html/vendor/magento/framework/View/Element/Template.php(271): Magento\Framework\View\TemplateEngine\Php->render(Object(Magento\Catalog\Block\Product\Image), '/home/sites/12a...', Array) #5 /home/sites/12a/4/44b3d201 in /home/sites/12a/4/44b3d2013f/public_html/vendor/magento/module-catalog/Helper/Image.php on line 503
Error after add to compare list,
After some changes to main menu, Main menu is also causing issue,Hello,
Thanks for using Supro,
Seems you forgot to apply the patch for Magento version you are using, you can be easy to contact us via our support system here: https://arrowhitech.ticksy.com/, we will support you
Best regards,
I have been waiting for you for 5 hours – TİCKET
EMERGENCY
Hello,
Thanks for using Supro,
We will check and update you as soon as possible
Best regards,
issue after issue. and do I have to wait 7 days for every answer.
Hello
Sorry for any delay to you, our developer has been working on your site, we will update you on the ticket soon
okay. another 2 days passed by. didn’t heard any progress or else
I want my money back. this doesn’t make no sense.
Hello,
Sorry for any inconvenience to you, we have already replied to your ticket, please check, also if you want a refund, please request a refund request to Themeforest, we will consider your case. Thanks
yes replied two days ago. no answer. is there anyone working on that matter, because my CSS is gone and the shop is down.
Hello,
Sorry for the late reply, we will check and update you as soon as possible
Best regards,
Well you keeping up the pace. Since you offered fast support in your last comment, 10 days went by without anything happened. ridiculous
Hello,
So sorry about that, we will push our developer to work and check for you
Best regards,
Hello, products that have a special price with dates that were set via the admin panel are not displayed. all actions were performed according to the documentation. products from the simple product category. the product was saved with changes, and then the cache was updated. products did not appear in this block
Hello
Thanks for using Supro,
Please try to connect to ssh, navigate to magento roo then reindex data by this command
php bin/magento indexer:reindex
if it still not work, please submit a ticket here: https://arrowhitech.ticksy.com/, so we may check and support you
Hi, Can you please provide guide or the XML to import / create the Coming Soon page?
Hello,
Yes you can download xml here and import to your site: https://www.dropbox.com/s/sodpkdnjlnep7qj/coming-soon.xml?dl=0
Last question, if we need help installing a fresh install with a few third party plug-ins, what would you charge for this? I assume this is something outside ThemeForest, which is fine.
Hello,
Thanks for interested on Supro,
1) The installation cos is: $65
2) With the third party extension, it depends on what extension you want us to install.
Best regards,
Hi, I have installed your theme on a fresh Magento 2 install. I enabled the cms builder support to edit some of the Default slides on the startpage. When selecting a slide to edit (or add a new one) I cant see or change any image related to a slide? The “Image” section is just blank. I do see the other parts like “content” or text position etc.. Any suggestions here?
Hello,
Thanks for using Supro,
Pretty strange with this issue, could you please submit a ticket on our support system: https://arrowhitech.ticksy.com/, so we can review and check for you
Best Regards,
Hello again, It seems the images started working after a few reload. I will contact your support if the issue happen again. Thanks.
You’re webcome
Hi and thank you for answering all of our questions and great to see support for Magento 2.4 is coming along. Looking forward to more SEO optimization in the coming releases.
We have a few more questions,
1. In the Fonts settings it doesn’t have the font we use, we use Istok Web an Open Font License meaning it can be used commercially without licensing issues. It’s also hosted on Google https://fonts.google.com/specimen/Istok+Web?query=istok Can you add this fonts to the theme for future use or is it easy enough to integrate for our use with risk of updates removing it?
2. Once purchase as we find improvements, is there a repository or git that we can contribute our findings?
Thanks again!
Hello,
Thanks for using Supro,
1) You can add a custom font to your site in admin, go to admin MGS -> Font Setting -> Custom Font Family
2) It is really great if you can contribute your improvements, now we don’t have a public git but you can tell us by submitting a ticket here: https://arrowhitech.ticksy.com/, we will note and improve
Best regards,
When will it be updated to support Magento 2.4, especially the extensions? This would also be a great time to further optimize for speed and SEO!
Hello,
Thanks for your comment,
We are in process to check the theme on Magento 2.4.0, this is a huge update of Magento2, so maybe it will take time, we will update as soon as it is ready
Best regards,
As progress in testing is being made, please provide a rough time frame. We are wanting to upgrade to your lovely theme now but want to wait for 2.4
Hello,
We will update the theme next week
Best regards,
Can you reply on ticket #2431778? More than 1 week passed with no response, i’m talking to nobody there.
Hello,
Sorry for any delay to you, we will touch our developer so that they can care and update you as soon as possible
Best regards,
Still no response at tickets #2431778 and #2493789
Hello,
Sorry for any delay to you,
Our developer is working and update you soon
Still no answer. We are becoming very concerned with the way you are conducting things, I need answers on the tickets, it’s unacceptable more than 2 weeks with no answers and neither the fix.
Hello
Sorry for the late reply to you, your problem has slight difficult to resolve, so we will try to work and update it as soon as possible. Thanks for your understanding
Best regards,
Hello,
Thanks for interested on Supro
Yes our theme has this feature
And here we go again. Another Bug, after many others. Color swatches are gone on the frontpage. After I was told to update the theme, the theme was totally broken, had to fix it myself, because 7 days after my last request I still have no answer. This is so annoying.
Hello,
Sorry for any delay to you, we have been checking your ticket and will update you as soon as possible
Best regards,
Hello ArrowHiTech,
One of our client purchased your theme but we don’t have their account credentials to comment from his account so we are doing from here.
We need one help.
https://themes.magesolution.com/supro/mx/houseware/furniture.htmlIn mobile view the text “Filter” is coming in your theme but on our client site it is not showing. we did inspect element the text is there but it is not visible on mobile.
can you please send details for the ajaxlayer navigation and filter documentation for how to configure that.
please email here – dhaval.parikh@aspiringpanda.com
Hello,
Thanks for using Supro,
On our demo site, we are using mgsmobile theme for mobile, so the filter text appears on the mobile, please go to admin CONTENT -> Configuration edit a store view then set like this
https://prnt.sc/tnr24pBest regards,
Hello,
Thanks for your message and solution.
Now, it is showing “Filter” text on mobile.
Thank you.
Hello,
Now the mobile homepage is not proper.
Can you please tell me how to make responsive? Because it is working fine before did above changes.
Please if you give answer ASAP.
Thanks.
Hi,
Please submit a ticket on our support system here: https://arrowhitech.ticksy.com/, we will check for you
Hi,
Actually can you provide here. please. Because we need to make site live and i think this will take time so please if you give solution here.
Thanks
Hello,
Ok but I am not sure what exactly is your problem? I need more info about issue and actually maybe we need your site info ( admin url, admin account and ftp ) to check issues but I don’t think that you should public it here. We have developers working on our support system and they will support you faster and better here.
