251 comments found.
We have some Products in the backend, but they are not displayed in the fronted category listing. The Add New Section Button in the category listing doesnt work.
The MegaMenu doesn’t generate Links with Ending .html That’s the problem why categories display Error 404.
Hello,
Thanks for using Supro,
Please feel free to submit a ticket here: https://arrowhitech.ticksy.com/, we will check for you
Best regards,
where can i find which demo i need to use “Dark” “light” “rtl”, because when i upload the theme i dont have options to pick.
Hello,
Thanks for using Supro,
1) About dark mode: please go to admin MGS -> Theme Setting -> Enable Dark Style [General]
2) About RTL: please go to admin MGS -> Theme Setting -> Enable Righ to Left [General]
Best regards,
you take too long to reply to tickets ! please check #2361619 and #2363097
one of them since a week without reply
Hello,
Sorry for any delay to you, our developer focus on your tickets and will update you asap. Thanks
Best regards,
thank you, he already fixed one and i am still waiting for the second one.
Yes, we have been still working on them, we will update on your ticket as soon as done
this is too much ! it takes you too long to solve problems, although it is a very basic problem, i have just installed magento and then your theme only, nothing else, and i have faced problems reported to you via tickets, but you really dont take care of your customers, because your support must be better than this, and your actions should be faster, not to replay after 14 hours or a day or many days that “we will help you please wait” !! thats unacceptable at all. you need to find a solution for this process.
Really sorry for the delay, we will try to help on your tickets better and thanks for your patience
the worst support ever !! you need to move on, do something, reply to tickets, solve the bugs. I see everyone complaining in the tickets, what are you waiting for?
How to enable the Full width of the the default theme? We set the width and layout configuration to full width and wide. But it does not work on a fresh Magento 2.3.4 system.
Hello,
Thanks for using Supro,
Yes you can do that in admin configuration but if now you set it but it doesn’t work, please feel free to submit a ticket here: https://arrowhitech.ticksy.com/, we will check and help you
Best regards,
PLEASE HELP!!! tech support mess up my website!!!! PRIVATE TICKET #2356482
Hello,
Thanks for using Supro, yes we will check and update you as soon as possible
Best regards
i really wish to chat with some one, so far too many issues 
I resolve the issue by myself
Hello,
Thanks for your comment,
I see in your ticket, seem it is server issue, thanks for informing.
Best regards,
Hi, Can you tell us if with the last version (Version 1.1.3), we can use display Instagram post on homepage ?
Regards
Hello,
Yes you can show the instagram on the homepage, use this link to get a new access token
https://elfsight.com/service/get-instagram-access-token/It’s ok, tahnk you for your quick reply
Hello,
You’re welcome 
Best regards,
its almost 8 days issue not resolved why its took so much time . https://arrowhitech.ticksy.com/ticket/2347881
Hello,
It is not theme bug but we are very trying to have a look and help you. Please be patience, thanks
Best regards,
Hello,
Thanks for your ticket, we will check and update on your ticket
Best regards,
Hi
i am waiting since a week on my ticket. Also when i add megamenu items for specific store view its not displayed. It only displayed when I select all store views. I want to display different menu items based on store.
https://arrowhitech.ticksy.com/ticket/2311687/Hello,
Sorry for any delay to you, we will check and update you asap, also we don’t see you mention to the menu issue in your ticket, please add it to your issues. Thanks
Best regards,
I have updated the ticket.
Yes we have updated you
Please update on checkout issue mentioned in the same ticket.
Hi,
We will check and update you on the ticket
Best regards,
Hi
Please check ticket I have submitted. I need this fixed urgently.
Hello,
Yes we have been checking for you
I am waiting 2 weeks now for any response on my ticket? Problem still not solved. Really annoying. Please continue on this matter, the theme is useless for 4 weeks now.
Hello,
Sorry for any delay to you, we have been working and will update you asap
Best regards,
Can someone please get back to my support.
Hello,
We have already relied, please check. Thanks
Best regards,
its almost 5 days issue not resolved why its took so much time . https://arrowhitech.ticksy.com/ticket/2338091/
Hello,
Sorry for the late reply We have updated in your ticket, please check
Best regards,
I left a support ticket on Friday. Can someone check it?
Hi,
We have already updated in your ticket, please check
Best regards,
Hi,
wishlist doesn’t work for guest and registered users on your demo site.
Hi, please help. I installed the theme in localhost but I could not activate it using the license code
Hi please reply promptly
Hi,
Actually you don’t need to active the theme by purchase code on localhost, please create a ticket here: https://arrowhitech.ticksy.com/, we will check for you
Hi, I already submitted a ticket for this. I installed the theme in my local Magento installation using the default 127.0.0.1 address but the Import “Supro’s Static Blocks” is disabled that is why I could not proceed
Hello,
We have already replied you in your ticket, please check
Hi, well I just ordered and installed this theme to a fresh Magento 2.3.4 installation. I had some struggles in the beginnen as I couldn’t get the theme to work, after some trail and error I found out that it was only a problem with the “Minimal” homepage. There is also no further documentation on this homepage in the provided documents folder.
Hello,
Please feel free to submit a ticket here: https://arrowhitech.ticksy.com/, we will check for you
Best regards,
URGENT: Please check TICKET 2320196 & 2319704. Still waiting.
Login info was already attached with the ticket. I sent it again.
Hello,
We have updated you
Yeah, I replied back. Still have issues.
Yo, I’m paying for support can you please finish fixing all issues. There are many issues with this theme.
Hello,
We are checking and will update you soon
Thanks. Most of the issues are resolved. Some minor ones remaining. I replied on the ticket. Please check.
Your themes work perfectly most of the time. Are these issues only on 2.3.4? Will your next update address them?
Hi,
OK I will check and update you asap
I will be pursuing a refund for your product as the product does not function as advertised. The lack of instagram support as promised. The lack of support for basic functionality of the theme, simple things like disabling features.
Hi, we run multilingual store in 25 Europe languages. Deployed on subdomains but products, content all same. Can we purchase only 1 single license?
Hello,
Yes you can use only 1 single license, you can use our theme on multiple store views, let refer this article to setup the license for subdomain:
https://arrowhitech.ticksy.com/article/15429Best regards,
Hello, Mgs Brands urls can be added to the sitemap?
Hello,
We are not sure about this
Best regards,
Will follow an answer about this doubt?
how do i get instagram api token your documentation is outdated and pixel union does not allow anymore
Hello,
Yes we are planing to update this feature, we will update the theme as soon as possible
Best regards,
