21502 comments found.
Hello, I have sent you a message via email, please reply.
Hello! Please consider that, officially, we provide support through https://support.dream-theme.com/ It has “Pre-purchase” ticket category which allows to submit a request without a purchase code.
Hi All, You need to check the logic of the license. You need to verify only if the license is not in use on a domain but i use the a license for my project and the project change, i must be able to use the same license to another project even the last one is not active.
Hello! I am sorry, but this rule is established by Envato, and it’s true for all ThemeForest themes. But you can use one and the same license for live and dev websites https://support.dream-theme.com/knowledgebase/one-purchase-code-for-staging-and-live-websites/
I am trying to import the demo for “Business Advisors”. However, when the import finished, I see a red dot next to “Importing theme options”, it does not export. I have tried the theme on 2 different servers. The theme options are not importing.
Could you guys please help? Thank you!
Hello! Could you please try enabling Elementor Containers under Elementor -> Settings -> Features.
hi, i want to know does the The7 theme has a documentation or Knowledge base page? Will I be able to create my own similar documentation page if I buy the The7 theme?
Love working with your theme, great designs and works smoothly. I have a question, we are trying to speed up a website and every little bit of change is welcome. Can we safely delete Elementor plugin because we only use WP Bakery? Or is Elementor still needed?
Hi! We are really glad you like the theme!
Yes, sure. You need to remove all plugins you don’t actually use. Could you please also refer to https://support.dream-theme.com/?s=fvm&post_type=knowledgebase
I am intrested to purchase this theme but I have some requirement can you please let me know those are there are not
as I want to add data of Services, teams & clients section dynamically like blogs dont want to add those from pages so is this possible here in this theme please let me know ASAP
Hello! Yes, you can create custom post types https://guide.the7.io/elementor/user-guide/the7-dashboard/post-type-builder/
Hope you will enjoy the theme 
Hi, There is a white space on the top of all headers and pages. I don’t know how to fix that. minibig.ca
Hi!
Please try deactivating all your third-party plugins. If it doesn’t help, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hello! I recently purchased your theme and am building a company website (currently logged into my personal themeforest account which is why I’m not appearing as a verified customer)
I am looking for a simple feature but am unable to find it as an option within your theme. Can you confirm whether or not such a feature exists and if not, perhaps suggest a way to add it to my theme either by code or plugin?
I need a logo showcase in grid form. Color images with grayscale and link on hover. This is a popular feature but I’m not seeing the option within The7. Have I overlooked it?
I see that in the theme settings there is a “hover/image” category which allows for none, grayscale or grayscale with color on hover. This option however overrides the entire theme and messes up other aspects of the site. For instance, when either are enabled my custom map pin appears in grayscale etc.
Is there no option to post an image and have grayscale hover? I can create the grid myself if necessary
Thank you
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
i cant use the theme. what is the problem ?
Hello!
Please note that according to Envato Standard Licenses:
1) “Number of end products” you can build with a single license is “1”;
and 2) “you can’t use … Standard Licenses on multiple clients or jobs”.
- https://themeforest.net/licenses/standard
Also, note that the license “generally … is not transferable”: https://themeforest.net/licenses/faq#license-transferable-a
It means that if you have used your purchase code on one website, you should not use it on any other website(s). Even if the original website went offline.
Our system detected that you used your purchase code on multiple unique domain names (excluding most common dev and staging addresses). Such usage violates the terms of Envato Standard Licenses and, by extension, our copyright. Therefore your purchase code was automatically locked.
Hello. I use your theme on several websites, so I certainly like it. However, I am frustrated by the lack of a Google social icon. You offer numerous social icon options for the top-bar and footer placement, so why not Google? Or is there a way to include it that I am missing?
Hi! Thank you for choosing our theme!
The theme had had Google+ icon, but this social network was shut down, so we removed the icon.
Anyway, you can add an extra social icon this way https://support.dream-theme.com/?s=icon&post_type=knowledgebase
Hi team, when click the menu icon in the header on a mobile phone, the pop up menu is blank with nothing, how can I solve this problem please？Thank you.
Hi! There might be different reasons: color of menu text and menu background is the same, the menu is empty, etc. Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
When will this support WP 6.6.*
Hello! You can update – our demo also uses WP 6.6.1.
Hello , I sent a message via email, please reply
Hello! All emails will be replied in the order they have been received – it was a weekend here. Please consider that, officially, we provide support through https://support.dream-theme.com/ It has “Pre-purchase” ticket category which allows to submit a request without a purchase code.
Hi Guys,
Love the theme have already purchased multiple times for different projects, quick question is there a Figma or other design file for all the Demos included in the theme?
I see some PSD’s included in the downloaded zip for the 7 blog, was just wondering if say there was one for online courses demo in particular.
Hi! Thank you for choosing The7 
We build pre-made websites directly in a page builder, without creating a PSD template, etc first. It allows to release demos much faster. So I am afraid the files present in the theme ZIP archive are the only ones available.
No bother, thanks for the prompt reply
Thank you for your understanding!
Good Afternoon, I would like to request that you help in deactivating the license so I can use this theme on a new domain since the registrar of the old domain is no longer in service and we have been unable to reach them
Hello! In general, you can manage your licenses at https://my.the7.io/
But please note that according to Envato Standard Licenses:
1) “Number of end products” you can build with a single license is “1”;
and 2) “you can’t use … Standard Licenses on multiple clients or jobs”.
- https://themeforest.net/licenses/standard
Also, note that the license “generally … is not transferable”: https://themeforest.net/licenses/faq#license-transferable-a
It means that if you have used your purchase code on one website, you should not use it on any other website(s). Even if the original website went offline.
Great Work!
Thanks!
Hello, it gives an error to import the template demo and says that I need to install the Elementor Pro plugin, is there any way I can not do this?
Hello! You can use Elementor Pro or its free alternative – Pro Elements.
I have Learnpress installed with The7 Theme but Learnpress pages do not display the courses and syllabus at all. It just displays the description, and everything else is missing, not shown. May I know why is this happening? My support license may have expired but I don’t want to renew it for just this. Please help me if possible.
Hi!
There’s no such a thing as “expired support” at Dream-Theme: https://support.dream-theme.com/6-month-support-really/
Please go ahead and submit a ticket
Hi there.
Hi!
Hi! I have 3 licenses, but how can I know which ones are already activated? Thanks in advance.
Hi! You can manage all your licenses here https://my.the7.io/
Thanks!
