Discussion on The7 — Ultimate WordPress & WooCommerce Theme

Discussion on The7 — Ultimate WordPress & WooCommerce Theme

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Updating the theme to latest version, broke all my accordians. Support has expired, but this shouldn’t happen. please advise

Hi!
There’s no such a thing as “expired support” at Dream-Theme: https://support.dream-theme.com/6-month-support-really/
Please go ahead and submit a ticket :)

Unable to disable persistent loading spinner in The7 theme v.11.15.0

Dear The7 Support Team,

I’m experiencing an issue with the loading spinner in The7 theme version 11.15.0. The main problem is that the loader keeps running indefinitely, particularly on mobile devices (Android with Chrome). I’m seeking guidance on how to either resolve this issue or completely disable the loader.

- The loading spinner continues to run and doesn’t disappear as expected. - This issue is most noticeable on mobile devices, especially Android phones using Google Chrome. - The loader behavior is inconsistent across different devices and browsers.

Theme Version: The7 version: 11.15.0

1. How can I completely disable or remove the loading spinner functionality from the theme? 2. Are there any known issues with the loading spinner in version 11.15.0, particularly on mobile devices? 3. If the loader can’t be disabled, how can I resolve the issue of it running indefinitely? 4. Are there any additional troubleshooting steps you recommend for this specific problem?

I would greatly appreciate any guidance or solutions you can provide to either fix the indefinite loading issue or completely remove the loader. If you need any additional information, please let me know.

Thank you for your assistance.

Best regards, Marvin Smit

Hello Marvin!
Pardon, I don’t see your buyer’s badge. If you’ve purchased the theme from another account, please address to http://support.dream-theme.com/ and submit your Item Purchase Code there.

Hello Team,

I am encountering an issue with activating the license code on my staging domain while redesigning a website. The activation fails, showing an error.

Could you please assist me in linking the license key with my staging site to resolve this issue?

I need to create a Before & After slider with two images in a post. Is that possible using The7 and the WPBakery builder? If so, do you have a tutorial because I can’t seem to find it?

Hi!
This is a WPBakery page https://the7.io/main/shortcodes/before-after/
Page import works the same for all page builders. Sorry for posting the link from Elementor guide, but it’s absolutely the same for WPBakery https://guide.the7.io/wpb/user-guide/the7-dashboard/pre-made-websites/#single-page

Great, I will try it out then! Thanks for the help!

Always welcome )

Love the design of this theme! It’s not only visually appealing but also user-friendly and versatile. The customization options are fantastic, and it really enhances the look of my site. Great job! My challenge is that I tried to remove the Get Free Consultation number (+1-002-345-6789) from the mobile view, but I couldn’t.

Hi!
Thank you for your kind words! Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!

Thank you for your response. Your user guide is designed to help customers get the most out of your theme by providing clear instructions and tips for setup and customization. I was able to adjust the section according to the specific features and options available in your theme by using the user guide.

Hi! We are glad to hear that :) Feel free to contact us again!

Hi, I’m trying to apply custom CSS styles to my Contact Form 7 form, but I’m facing an issue where my styles are not being applied. Theme custom styles for Contact Form 7 that might be overriding mine. I’ve tried “!important” on my custom CSS to ensure it overrides the default styles. my form fields continue to show the default styles from the theme. Could you please guide me on how to ensure my custom styles are applied? Is there a specific way to override the theme’s default styles for Contact Form 7? Thanks

Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!

how to download revolution slider templates with the provided revolution slider as its asking for membership.

Hi!
I am afraid this premium content is available for stand-alone plugin version owners. Could you please refer to https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins – it explains the difference between stand-alone and bundled plugins versions. This is true for all ThemeForest themes, not just The7.
But you can import any our demo slider https://ibb.co/zh16WHc

Hi Team, How to Change Position Name on “creative light” template. (Post Custom Field – the7-team-position. Plaese reply

Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!

Hello, I have sent you a message via email, please reply.

Hello! Please consider that, officially, we provide support through https://support.dream-theme.com/ It has “Pre-purchase” ticket category which allows to submit a request without a purchase code.

Hi All, You need to check the logic of the license. You need to verify only if the license is not in use on a domain but i use the a license for my project and the project change, i must be able to use the same license to another project even the last one is not active.

Hello! I am sorry, but this rule is established by Envato, and it’s true for all ThemeForest themes. But you can use one and the same license for live and dev websites https://support.dream-theme.com/knowledgebase/one-purchase-code-for-staging-and-live-websites/

I am trying to import the demo for “Business Advisors”. However, when the import finished, I see a red dot next to “Importing theme options”, it does not export. I have tried the theme on 2 different servers. The theme options are not importing.

Could you guys please help? Thank you!

Hello! Could you please try enabling Elementor Containers under Elementor -> Settings -> Features.

hi, i want to know does the The7 theme has a documentation or Knowledge base page? Will I be able to create my own similar documentation page if I buy the The7 theme?

Love working with your theme, great designs and works smoothly. I have a question, we are trying to speed up a website and every little bit of change is welcome. Can we safely delete Elementor plugin because we only use WP Bakery? Or is Elementor still needed?

Hi! We are really glad you like the theme!
Yes, sure. You need to remove all plugins you don’t actually use. Could you please also refer to https://support.dream-theme.com/?s=fvm&post_type=knowledgebase

I am intrested to purchase this theme but I have some requirement can you please let me know those are there are not

as I want to add data of Services, teams & clients section dynamically like blogs dont want to add those from pages so is this possible here in this theme please let me know ASAP

Hello! Yes, you can create custom post types https://guide.the7.io/elementor/user-guide/the7-dashboard/post-type-builder/
Hope you will enjoy the theme ;)

Hi, There is a white space on the top of all headers and pages. I don’t know how to fix that. minibig.ca

Hi!
Please try deactivating all your third-party plugins. If it doesn’t help, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!

Hello! I recently purchased your theme and am building a company website (currently logged into my personal themeforest account which is why I’m not appearing as a verified customer)

I am looking for a simple feature but am unable to find it as an option within your theme. Can you confirm whether or not such a feature exists and if not, perhaps suggest a way to add it to my theme either by code or plugin?

I need a logo showcase in grid form. Color images with grayscale and link on hover. This is a popular feature but I’m not seeing the option within The7. Have I overlooked it?

I see that in the theme settings there is a “hover/image” category which allows for none, grayscale or grayscale with color on hover. This option however overrides the entire theme and messes up other aspects of the site. For instance, when either are enabled my custom map pin appears in grayscale etc.

Is there no option to post an image and have grayscale hover? I can create the grid myself if necessary

Thank you

Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!

i cant use the theme. what is the problem ?

Hello!
Please note that according to Envato Standard Licenses: 1) “Number of end products” you can build with a single license is “1”; and 2) “you can’t use … Standard Licenses on multiple clients or jobs”. - https://themeforest.net/licenses/standard Also, note that the license “generally … is not transferable”: https://themeforest.net/licenses/faq#license-transferable-a It means that if you have used your purchase code on one website, you should not use it on any other website(s). Even if the original website went offline. Our system detected that you used your purchase code on multiple unique domain names (excluding most common dev and staging addresses). Such usage violates the terms of Envato Standard Licenses and, by extension, our copyright. Therefore your purchase code was automatically locked.

Hello. I use your theme on several websites, so I certainly like it. However, I am frustrated by the lack of a Google social icon. You offer numerous social icon options for the top-bar and footer placement, so why not Google? Or is there a way to include it that I am missing?

Hi! Thank you for choosing our theme!
The theme had had Google+ icon, but this social network was shut down, so we removed the icon.
Anyway, you can add an extra social icon this way https://support.dream-theme.com/?s=icon&post_type=knowledgebase

Hi team, when click the menu icon in the header on a mobile phone, the pop up menu is blank with nothing, how can I solve this problem please?Thank you.

Hi! There might be different reasons: color of menu text and menu background is the same, the menu is empty, etc. Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!

When will this support WP 6.6.*

Hello! You can update – our demo also uses WP 6.6.1.

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