21502 comments found.
There is a known XSS vulnerability in WPBakery 8.6.1, which is the current version for The 7 version 12.9.1, as far as I can tell.
When will there be an updated WPBakery available for the theme?
Hello! We will deliver the update ASAP, but some compatibility issues need to be fixed first (otherwise, users won’t be able to save settings). Thank you for your patience!
Hi! The update is available under The7 -> Plugins.
Your theme (The7) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Hello! Thank you, we are aware of it – the updated templates will be included in the next theme update.
Wrong account sorry.
Hello. Can you let me know how to add a “DONATE” button on the right of the menu (WPBakery). I tried custom link and Mega Menu but can’t see how to make it a colored button. THANK YOU
Hello! Please try using Microwidgets (fig. 3.1) https://guide.the7.io/wpb/user-guide/theme-options/header/
Thank you!!
Always welcome 
Pre-Sale Question – https://the7.io/fse-corporate/ can this demo work with elementor ?
Hello! This demo is powered by Block Builder (Full Site Editor mode). You can find Elementor demos here https://the7.io/?term=elementor#demos But we really suggest trying FSE – just check what a perfect score it has in Google Page Speed https://pagespeed.web.dev/analysis/https-the7-io-fse-corporate/4dfj8zx9u6?form_factor=desktop
Is their any tutorial for Full Site Editor available as not much friendly with that editor.
When using the pre-made content (and not starting from scratch) together with overview navigation, it’s not as scary as it may seem https://ibb.co/MyPy4526
Does this builder have a ready-to-use section…? And then we can edit content and keep developing web pages?
Hello! You can import a single page instead of the entire demo https://guide.the7.io/elementor/user-guide/the7-dashboard/pre-made-websites/#single-page But we are also working on “sections” importer. Hopefully, it will be ready soon.
How to …
Before scrolling a white background behind menu and logo. My pictures in the slider are quite dark, so i do not see the menu
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
Hello. My license doesnt work. When i add it in wordpress – i see bad gateway 403. What im doing wrong?
Hello! I am afraid the services are not available in russia https://ibb.co/wN6D8GRX
How I get a complete dark (as much black as possible) theme. Text white.
mezza.fi stilll have some white areas and page backgrounds still white
Hello! Pardon, mezza.fi returns lots of JS errors, and we can’t view the website. Please submit a ticket at https://support.dream-theme.com/
I send you admin login details in the ticket
Thank you!
Hello, my website store is going blank multiple times a day until I clear cache. What could be going wrong? All plugins are up to date and litespeed is active. Please advise.
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Love this theme and using on 12 different sites. However as I am adding a woocommerce store to one of my website, the individual product pages are not populating anything but the product description. No photo, no attributes, nothing else. I have not altered any Elementor or Woo templates. This is how the individual product is displaying. Have tried 100 different things and cannot figure this out, causing extreme delays in the project. https://thedelfieldcompany.com/product/6000xl-reach-in-refrigerators/
Hello! It sounds like a Single Post template is applied to the product instead of a Single Product one. Could you please check which templates are applied to your product https://support.dream-theme.com/knowledgebase/how-to-edit-elementor-templates/
So typically in Theme Builder – I have the Single Product option under Site Parts but it is not there, along with any other Woo commerce option. Not sure why it isn’t connecting with Woo properly. Any suggestions?
Please make sure you have Elementor Pro or free Pro Elements plugin active.
Hi there, I’ve recently purchased The7 theme – great design, very professional and sleek.
I’m currently running the “Corporate” theme and for some reason I’m getting an error saying “Sorry, you are not allowed to access this page.”, when clicking on the “Customize your site” link through The7 Dashboard? Any idea what’s causing this error? I’m logged in as a site admin.
Apart from this, the theme seems to work well without any issues so far. Thank you
Hello! Thanks for choosing The7!
We will check the link. For Elementor demos it should refer to https://guide.the7.io/elementor/user-guide/theme-style/
For WPBakery demos /wp-admin/admin.php?page=options-framework
For FSE /wp-admin/site-editor.php
Yes, that’s correct.
It looks like in my case it’s WPBakery, because the link points to ”/wp-admin/admin.php?page=options-framework”, but the error message is still there.
Any ideas?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Pre-purchase question: is it possible to override the header with a custom one?
Hi! May I ask what demo website you are referring to, please? Or what page builder are you going to use? In general, our headers are very flexible, and you can rebuild/adjust them according to your needs.
WPBakery. I don’t refer to a specific demo. This is just a generic question. Indeed, I don’t need to build the header with a builder, but use a customized one from scratch.
Thank you for the clarification! You can hide native The7 header https://guide.the7.io/wpb/user-guide/theme-options/header/ and ask our support to address you to the required file, where you can add your custom code. But we still recommend to check available header layouts in the guide – they are very flexible 
Hey guys I have been using your excellent theme for years and I have even recommended to some other clients who wanted to setup on their own.
One thing I really missed and I tell you several time I was in need to recommend a prebuilt theme for a NEWS website.
You guys MUST consider to put at least 2-3 designs, a ready to go prebuilt designs for a NEWS / blog website with scorlling tickers, Top News stories, a word from opinion makers, our editors, Politics, Economy, War, etc. etc.
Thank you!!! I will forward your suggestion to our design team right now. Just in case, we already have the ticket widget https://the7.io/elementor-2025/elements/tickers/
I’m experiencing some issues with your theme on mobile browsers. On certain pages, the logo and menu are not appearing at all, and newly created pages also don’t display them. Additionally, on some pages where the menu icon does show, it isn’t clickable. only my account page work properly. url: www.frontlineias.com
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
How to completely switch off lazy loading. Blog images not loading, only after scrolling. Thank you.
> Blog Masonry & Grid <
Hello! You can disable lazy loading here https://guide.the7.io/wpb/user-guide/theme-options/advanced/ But the problem rather sounds like some JS error. Please try to deactivate all third-party plugins.
Grid style for blog/post still lazy loads images. No issues with list style. Please check again and let me know. Thank you
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
Hello,
I purchased a premium WordPress theme and originally activated the license on a temporary development domain provided by my hosting provider Hostinger: darkturquoise-spider-964835.hostingersite.com. After completing the website, I migrated everything to the final domain: www.homesolutionsltda.cl . However, I can no longer access the temporary domain, and the theme license is still linked to it. Because of this, I am unable to activate or use the license on my main domain.
Could you please help me transfer or reset the license so I can use it on www.homesolutionsltda.cl ? The temporary Hostinger development domain is no longer accessible.
Thank you very much for your assistance.
Hi! You can arrange everything at https://my.the7.io/ Also, this article might be helpful if you are going to create staging websites in the future https://support.dream-theme.com/knowledgebase/one-purchase-code-for-staging-and-live-websites/
Why are “Theme Options” suddenly missing?
Hello!
Elementor doesn’t need Theme Options, it uses Theme Styles https://guide.the7.io/elementor/user-guide/theme-style/ – but you can enable Theme Options back (fig.1).
Hi Support Team, I have to reinstall the theme and the child theme was not included in the latest downloaded files. On this page: https://support.dream-theme.com/knowledgebase/child-theme/ Says that a file called; The7_v.x.x.x.zip/Developer Tools/the7_child-theme.zip Is provided, but it was not. Can you please let me know where I can find it. Thank you!!
Hello! Please make sure you are downloading the entire package: Downloads tab in your ThemeForest account -> The7 -> Download -> All files & documentation. I just have recheck, and it’s there.
Found it, thanks so much!!!
Always welcome )
Hi any one having issue with WPBAKERY page builder ? I have issue in new page or blog post after updating 7 theme and updating wp bakery plugin. all old post and pages properly displaying but new page and blogpost not working. if i change theme from 7them to default theme blog post is working perfectly. guys any one can provide details. any oe facing this same problem after updating 7theme ???
Hello! As I have suggested in the previous reply, please submit a ticket at https://support.dream-theme.com/
Thank you. it solved my issue. Thanks for your support
Always glad to help
Hello, im an old customer since 2021, i made many sites with your theme but now i have a small problem the problem is 1- the “copy and paste ” in elementor does not work and 2- the elementor icon library is empty and does not load any icons and i can not upload suctom icons how to solve these issues ? thanks
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
