22305 comments found.
In reference to the Toggle Element feature: I only see the Visibility dropdown in Total Elements but NOT in the basic Content Elements even though in the documentation (https://totalwptheme.com/docs/toggle-elements/) it clearly shows it in the Row Element… which is precisely how I am hoping to use it. Is there a reason or setting that I am overlooking to activate the Visibility feature across ALL Elements?
Hi,
This is AJ the theme author.
The Visibility option is definitely available for the WPBakery row element. If you aren’t seeing it, the only thing I can think of is that perhaps your theme is very outdated – https://totalwptheme.com/docs/changelog – can you check? https://totalwptheme.com/docs/locate-current-theme-version/
There’s no way to enable this option across all elements. The reason it isn’t added universally is that doing so would be inefficient, and it’s not feasible to make it work out of the box with all core WPBakery elements without manually overriding plugin files through the theme. For these reasons, it’s best to limit the feature to all theme elements (which don’t require manual overrides) and only the most essential WPBakery elements (Section, Row and Column).
- AJ
Gotcha.
Yes, I believe I am running the most current theme version (6.5), but could it be an outdated WPBakery issue? (my current version is 6.4.2, but it is telling me the latest is 8.7.2 …not sure how to update that from the theme without having a separate license. Really appreciate the reply.
Hi,
Since WPBakery is very outdated you probably need to de-activate it first, then you go simply go to Appearance > Install Plugins to update it or you will see the notice in the WP admin to update it as in Total 6.5 it will display the update right in the admin.
You don’t need a license to update WPBakery as the updates are provided by the theme, it just means you can only update the plugin when updating the theme. Please see here: https://totalwptheme.com/docs/update-plugins/
If you have any issues updating or after updating let me know. It is very possible the option isn’t visible if your WPBakery plugin is outdated, I can’t really remember because your plugin version is many years old.
- AJ
Outstanding!! This was exactly the solution and help I needed. Thank you again for directing me!
Glad it was an easy fix 
I believe you had a demo denistry but I can not find it anymore?
sorry for posting this here. Apparently I got Lost. 
Hi,
I did have a very old demo called Denistry, but it was very basic and lame – I’m working on an all new demo! If you wish I can let you know once it’s finished!
- AJ
No problem for sure. No need to contact me because I am in that area alot and will see it. Thanks!
If you wanted to share some inspiration of sites you like I can make a similar dentistry site – feel free to email me directly at wpexplorer [at] gmail dot com if you wish to do so.
The latest update now allows for Staging License Registration, but it only recognizes Kinsta’s old staging URL structure and not it’s new structure.
According to your page at https://totalwptheme.com/docs/activate-theme-license/, only on the following Kinsta staging URLs will Total theme be activated:
staging-.kinsta.com (staging-example.kinsta.com)
staging-.kinsta.cloud (staging-example.kinsta.cloud)
But Kinsta has changed their staging URL structure (see https://kinsta.com/docs/wordpress-hosting/staging-environment/):
URL structure and domain
The default URL structure of your staging environment follows this format:
Standard: https://stg-sitename-environmentname.kinsta.cloud
Premium: https://env-sitename-environmentname.kinsta.cloudIf you have an older staging site, your URL may look like one of these:
https://staging-sitename-environmentname.kinsta.cloud
https://staging-sitename.kinsta.cloud
https://staging-sitename.kinsta.com
Our staging site URL follows Kinsta’s NEW format (https://stg-sitename-environmentname.kinsta.cloud), so the latest Total theme doesn’t recognize it as a staging site.
Please fix.
Thank you!
Hi,
Thank you for the heads up! I will make the necessary tweaks in the next update to support their new URL structure.
If you wish to temporarily patch the theme on your staging you can by adding the following patterns:
'/^stg-.*\.kinsta\.cloud$/', '/^env-.*\.kinsta\.cloud$/',
Under Total/inc/license-manager.php around line 576 like this: https://a.cl.ly/mXuOyN9e
- AJ
Longshot question: I’m trying to help someone else activate their theme, but when I enter the Purchase Code (from 4 years ago), it doesn’t do anything – no error message, just a quick spin of a circle and then nothing changes. Can you advise why this might be?
Hi,
If the theme is very outdated the license activation won’t work because 3-4 years ago I switched the domain and API used for license activation. This could be the issue you are having. In which case you would need to update the theme first before you can activate the license. This can be done easily by downloading the theme from ThemeForest > Downloads and re-installing it, when you go to re-install the theme it will ask if you want to override the current version and then you can select yes to do so, this will basically perform an “update”.
Now, if the theme is very very outdated you may want to look at the extra tips here: https://totalwptheme.com/docs/update-theme/#h-extra-precautions-for-cautious-users-or-extremely-outdated-installations
If the theme is up to date and it’s doing this, I may need to log in and have a look myself. It’s possible the server is being blocked by my firewall (rarely happens, but can happen if the site is hosted on a blacklisted domain) or their server is blocking outgoing corrections.
- AJ
Huzzah! That was exactly the issue/fix (turned out had 5.0.7 installed…re-install was quick and easy). Thank you so much for your quick reply.
Hi AJ,
Just to report – the row span and col span attributes don’t work well below 1024px. Tested with text blocks and icon boxes.
Thanks, Paul.
Hi Paul,
Can you share an example?
I’m wondering if you are not using the classes responsively: https://totalwptheme.com/css-framework/responsive-breakpoints/
For example if you use wpex-lg-col-span-2 – then it will only apply the CSS from the “lg” screen (1024) and greater. This way they can behave normally on mobile.
I added the new classes to the CSS Framework as well for reference since I had forgotten – thanks for the reminder!
- https://totalwptheme.com/css-framework/grid-column/
- https://totalwptheme.com/css-framework/grid-row/
- AJ
Yes, my oversight not including the right classes!
It’s a bit tricky, I’ll put on my todo list to write a doc on this!
Hi AJ,
Unable to access the support page. There seems to be some revamp to your website.
Anyway, just want to ask: is it good to install the Ultimate Addons for WPBakery Page Builder? Will it slow down the website loading?
Hi,
What error did you get when trying to log into the support site? It appears to be working for everyone else!
I personally don’t think the plugin is needed since Total already has so many elements but I do know many customers that use it. My recommendation would be to at least disable any element you won’t use (I believe the plugin has the ability to do this).
Also if there are any elements you think would be a good addition to the theme that perhaps that plugin has but Total doesn’t, let me know for consideration.
Ultimately, the plugins you activate and how it will affect your site speed depends mostly on your hosting. If you are paying for very cheap hosting then any plugin could slow things down, if you have quality WordPress hosting it would likely not make any difference. If you own the plugin you can always try it out and see
- AJ
Same issue as chrisrudden & swatson3 with Dev license option / duplicate theme licence notification. Info emailed.
In your case your license was actually in use on another site that no longer existed. I swapped the registered domain for you and replied back to your email.
- AJ
Thx AJ, I reached out to the hosting company to see if they can change their staging server to meet the licensing requirements of a staging server.
Good idea
Hi there,
Having the same problem as swatson3 below, the duplicate theme licence notification.
Started the second I did today’s / most recent theme update.
3 different sites in a row (3 sites, 3 separate licenses).
If I go to Theme Panel > Theme License, it still shows, “Duplicate Theme License”.
Hi Chris,
Can you email me directly at wpexplorer [at] gmail dot com with the logins for one of the domains in question (and FTP if possible)? Thanks!
I have several sites I tested before hand and I tested again and I can’t recreate the issue, of course if there is one I’ll fix it right away.
Rest assured that a duplicate notice will not remove the license it just displays a notice in the admin and everything will function normally. But of course we’ll want to get that removed.
- AJ
Why am I getting a duplicate theme licence notification on my website? I onlyl have one website and it is using your theme. Your license manager page shows my license as “active” and only on my one site.
Hi,
This is Aj the theme author. If you log into your site and go to Theme Panel > Theme License does it clear the error?
If your site was originally activated on the HTTP version of your site and then you updated your site to use HTTPS it could display this message. This is generally the reason for seeing that duplicate license error. In the latest update though I added an extra check to allow both the http and https to be active with the same license to prevent this, but you may need to visit the Theme License to clear up that error.
If you do continue seeing that notice, please email me directly to wpexplorer [at] gmail dot com with the site logins and I can take a closer look for you!
- AJ
Oh, another possibility for the error is if your site URL in your database doesn’t actually match your live site URL. Which can only occur, if for some reason you store WordPress in a custom folder (not typical).
When will the next theme update occur as there is a vulnerability in the included version of WPBakery?
This is AJ the theme author.
I’ve finished the upcoming update so it will be available for download any minute now!
Always be sure to check the upcoming changelog: https://totalwptheme.com/docs/upcoming-update-changelog/ – where I put important notices on there. For example, in this case the WPBakery vulnerability requires a user that already has contributor or greater access, which means it’s not a high priority as those users can already do bad stuff to your site regardless of the theme/plugin. This is why I wasn’t rushing the update. Of course in the future if there is a critical vulnerability the update will be out immediately.
- AJ
Hi AJ –
I hope you are doing well and enjoying some cooler weather hopefully.
I’ve been trying without success to make a reuseable button that I can just place anywhere on the site and just change the link. I’ve followed all of the tips from AI and nothing works. It says that I should have a template icon on rollover for the button or that I should be able to use elements that don’t exist. I swear this AI fervor seems overblown. I use WP Bakery but I just cannot see how to figure this out. Any help would be much appreciated!
Thanks! J
Hi,
I’m sorry but I’m not understanding the question do you want to insert a button into different areas of the site but be able globally change the link? Or are you trying to create a custom button design and then re-use that same design in different places?
Generally a site should have the same global design for all buttons, which you can control right in the Customizer: https://totalwptheme.com/docs/button-colors/ – this way, whenever you add the theme’s Button element it will look the same.
Can you share an example page where you would be adding the button and what it’s going? It would give me a better perspective so I can provide my personal feedback on the best way to set things up.
- AJ
Hi AJ,
Is there a function where we can save rows or even entire pages as patterns? Export/import would be really good and save a ton of time when setting up new sites.
Thanks, Paul.
Hi Paul,
You can do this via 3 methods:
1. With the bundled Templatera plugin, but it’s not technically the same as the theme’s “Patterns” because you won’t have screenshots and the templates are accessed differently. Example video: https://a.cl.ly/WnuPAAWn – it saves the whole page, so if you want to make templates you would add your code, save it, delete everything make your next “pattern” save it…etc. There is a Templatera tab in the WPBakery settings page so you can export/import the templates.
But I don’t generally recommend this, because the Templatera plugin adds HTML for every template you create whenever you open a page that has the WPBakery page builder. So each template will insert HTML like this:
<div class="vc_ui-template vc_templates-template-type-templatera_templates" data-template_id="5627" data-template_id_hash="5898d8095428ee310bf7fa3da1864ff7" data-category="templatera_templates" data-template_unique_id="5627" data-template_name="template-1" data-template_type="templatera_templates" data-vc-content=".vc_ui-template-content">
<div class="vc_ui-list-bar-item">
<button type="button"
class="vc_ui-list-bar-item-trigger"
title="Add template"
data-template-handler=""
data-vc-ui-element="template-title">
Template 1
</button>
</div>
</div>
If you have a ton of templates it will start to greatly increase the page HTML and could potentially slow down the editor.
2. With Total Dynamic templates. These are a custom post type, so you can export them via Tools > Export. But the dynamic templates aren’t intended to be used as “Patterns”.
3. You can create your own custom “Patterns” plugin. You can see how the theme does it by looking at the code at Total/inc/integration/wpbakery/patterns.php – there is quite a bit involved. And actually in the upcoming update I’ve optimized the code so patterns will be ajax loaded, so if you were to do this you would probably want to wait until the next update.
If you are creating a lot of the same type of sites (it sounds like it) what most developers do is they create “dummy” staging sites (like 10-20) for different niches and then they simply duplicate the staging site over when creating a new client site. This way they have a full-fledge starter site and they just have to replace text/images. So not only is it faster, it will keep your actual sites slimmer as you won’t be bloating them up with a bunch of templates that are only needed for the initial site creation.
- AJ
I think the staging site option will be ideal but I don’t think it’s an option – although all my clients and myself are with Siteground the hosting packages are separate. I can check but I don’t think I can push from my own package to another. Maybe if I have collaborator access to the destination. I’ll check, thanks.
Hi,
From what I can see you can transfer ownership of a site: https://www.siteground.com/kb/can-transfer-ownership-website/ – so essentially you would need to have your staging, then duplicate and transfer the copy. Assuming that works…
PS: If you have a substantial customer base, I can create a custom theme for you (offering the same functionality as Total) tailored specifically to your needs. I’ve done this for several clients already. With a custom solution, you won’t have to purchase hundreds of licenses each year, worry about updates and have a custom theme for your brand. This isn’t a “budget” service, but I provide it at a much more reasonable price than others, ultimately saving you significant time and money. Pricing starts at $4,500.
- AJ
This plugin does the job. It would be great to see this functionality in Total
https://en-gb.wordpress.org/plugins/vc-templates-import-export/If this is what you wanted, the functionality already exists via the bundled Templatera plugin and you can import/export via WPBakery > Templatera: https://a.cl.ly/v1u8xeBq
Hi AJ, Is there a date set for the upcoming themeupdate? Thanks!
I don’t set specific dates, but it will 100% be ready this week before the Black Friday/Cyber Monday sale. I will try my hardest to get it done by tomorrow!
- AJ
Thank you AJ! I see you mention “there are a few critical bugs that need to be resolved first” are those also WP Bakery related? Thanks!
Hi,
The critical bugs are in the latest WPBakery version (not the one currently included with the theme) and the WPB developers already fixed a couple and I manually patched another one which they said they couldn’t recreate.
I finished the update, but I still need to update my landing page and demos and test everything that was added/changed to make sure there aren’t any bugs. I wanted to have it released today, but I don’t like releasing updates late at night incase anything goes through. So I will likely test for the rest of the day/night and push out the official update tomorrow.
Thank you for your patience
- AJ
Thanks for the explanation, AJ, and your thorough work is much appreciated. Of course, I understand bug fixing takes priority over a release. So, will there be another WPB update first, or were those updates specific to Total?
Hi,
Nope, not waiting for another WPB update – Total 6.5 is now live https://totalwptheme.com/docs/changelog/6-5/
- AJ
HI, im trying to use a license from an old disused site. ive deactivated it so its no longer visible in licenses. when i hadd the license to the new one it just refreshes and doesnt activate either on the site, or on the managing license page.
never mind, i’ve sorted it
Thank you for letting me know
Hi, Is possible revert change in the theme for the icons? Now use <svg> code and i need use like before, with ::before css element. Thanks
Hi,
This is Aj the theme author.
It’s not possible to “revert” the change. This is a huge optimization because loading font-icons is very large and slows down site speed and lowers Google page speed scores.
If you have custom CSS on your site using ::before you have 2 options:
1) You can update your custom CSS to use modern CSS by adding the icons as SVG’s. Example:
.element::before {
--wpex-mask-image: url('data:image/svg+xml,<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 384 512"><path d="M320 464c8.8 0 16-7.2 16-16V160H256c-17.7 0-32-14.3-32-32V48H64c-8.8 0-16 7.2-16 16V448c0 8.8 7.2 16 16 16H320zM0 64C0 28.7 28.7 0 64 0H229.5c17 0 33.3 6.7 45.3 18.7l90.5 90.5c12 12 18.7 28.3 18.7 45.3V448c0 35.3-28.7 64-64 64H64c-35.3 0-64-28.7-64-64V64z"/></svg>')
content: "";
display: inline-block;
height: 1em;
width: 1em;
vertical-align: var(--wpex-icon-offset, -0.125em);
background-color: currentColor;
margin-inline-end:var(--wpex-sidebar-widget-icon-margin, 10px);-webkit-mask-image: var(--wpex-mask-image);
mask-image: var(--wpex-mask-image);
-webkit-mask-repeat: no-repeat;
mask-repeat: no-repeat;
-webkit-mask-size: contain;
mask-size: contain;
-webkit-mask-position: center;
mask-position: center
}
This way your site will remain fast and use modern methods for displaying icons. Also you can use ANY icon you want from any icon set and aren’t restricted to theme icons. Now, the theme icons are originally from FontAwesome so if you want to locate the SVG for any icon you can do so on their site – https://fontawesome.com/search?o=r – or you can use any other icon set, other popular ones are Bootstrap, Material and Feathers.
If you wanted help updating your CSS let me know. You can share the URL and I can provide you with the code.
2) If you want a quick fix, I made this plugin you can enable on your site that will load the font icons set like it used to: https://share.zight.com/o0u1y6ZQ
The theme will still use SVG icons wherever the theme displays icons, but any custom icons you added with CSS should then work as they did before.
- AJ
tl;dr: retrigger milestone animation?
Hey AJ, I try to create an interactive pricing table with milestone elements for the prices and ”+” icons (with the wpbakery icon element) with links to add (or even remove) services (and update pricing/ numbers). Therefore, I need to change the milestone numbers which i can do with jQuery, but then I want to retrigger the milestone animation to make the change more obvious.
How can I achieve this?
Thanks in advance
Hi,
If you are overriding the element you can re-run the milestone script like this:
if (typeof vcexMilestone === 'function') {
// Remove the vcex-countup-init data attribute so the script thinks it hasn't been initialized
targetElement.querySelectorAll( '.vcex-milestone-time' ).forEach( function( element ) {
element.removeAttribute( 'data-vcex-countup-init' );
} );
// Re-run the script
vcexMilestone( targetElement );
}
Where targetElement is the milestone element you are modifying.
Now, keep in mind that when you do things like this, if anything changes in the theme (perhaps in the future I need to switch count-up scripts or I make my own) then you will need to modify your script to work with the updated theme.
Sometimes, when using elements not as intended, it’s better to write all your own code (create your own countUp function/element) so you have full control and don’t have to worry about potential changes in the theme.
For this case, maybe creating your own pricing element would make sense that has everything you need built-in without anything you don’t need.
- AJ
ps: Total doesn’t use jQuery for a bout 99% of it’s code and I highly recommend ditching it for your custom code as well. Modern javascript can do everything without the need for jQuery. If you are more familiar with jQuery you could always pass your code from an AI tool like chatGPT to generate the vanilla JS version. This way you aren’t having to load the extra dependency on your site and the code will be more optimized.
Hello AJ,
I have a strange issue/conflict with stripping br elements. Specifically when fetching a term description, all br tags are being stripped from the output, resulting in run-on paragraphs, even when using a clean shortcode bypass.
Debugging evidence:
a) I added a high-priority PHP filter (add_filter(‘term_description’, ‘my_func’, 1)) to protect and re-insert the br tags, but the output still strips them and sometimes inserts an instead.
b) Native Element Fails: The native “Term Description” WPBakery element strips all formatting.
c) Using a standard WPBakery Text Block with a custom shortcode (which calls term_description()) still results in stripped br tags, confirming the stripping happens AFTER the core term_description filter, and AFTER the content is returned to the WPBakery shortcode.
So i suppose there is a late-running filter or JavaScript function that is aggressively sanitizing content returned within the WPBakery rendering environment.
Could you please provide the exact PHP hook or theme setting that allows me to disable or bypass the final content sanitization/stripping logic that the theme or WPBakery applies to content within the wrapper? I need to preserve standard HTML tags, specifically br .
Thank you
Hi,
The Total “Term Description” element actually passes the description through the same hooks that WordPress uses for post content which preserves HTML and also automatically adds paragraphs and line breaks so you don’t need to manually add them
WordPress does strip out the br tags (tested on a clean install with the default WP theme) but they are not needed since you can use single spacing for this. Of course if you really want to use br tags for some reason you can use the theme’s [br] shortcode which will be preserved – https://totalwptheme.com/docs/br-shortcode/
Here is a a sample video testing with the term description on a dynamic template: https://a.cl.ly/6qu47kEb
If it’s not working like this, there is likely a 3rd party plugin or child theme code that is actually messing things up. Have you checked?
That said, the WordPress description is not the best for adding more then just a description. What you could do instead is use a plugin like ACF to add an actual WP editor to the category edit screen and then display it via the Custom Field element in Total. This may be easier for the end user.
- AJ
Invalid License? I recently made a bunch of changes with my hosting account and when I just went into my WP Admin to check on updates needed etc I noticed that in Theme Panel > Total > Theme License I have a message that says “Invalid: Already in Use”. This is the only site I use the theme with. When I go to the Total theme manager my license is active and it has the correct domain. WHat’s the situation here?
Hi,
This is AJ the theme author.
I can see that your license was registered to the HTTP version of the site but now it’s using HTTPS so the domains don’t match. That’s why you don’t get the error. You can log into the site and click the trash can next to the license to de-register it, then re-add it to your site. But I’ve already manually updated it for you – if you log back into the site and go to the License Manager it should properly validate now.
Let me know otherwise or if I can help with anything else!
- AJ
ps: Cool site & recipes – I do love me some beans
Need support, but can’t access any support link here.
The envato API (https://my.totalwptheme.com/log-in/) throws:
error: invalid_redirect_uri error_description: redirect_uri did not match any of the client’s registered redirect_uris iss: https://api.envato.com
My problem is that the media grids are disappearing from view, loads and shows for an instant and then just vanishes.
Already tweaked and disabled cache and performance plugins.
TO ME; It looks that this issue was introduced in the Sep/24th update.
The envato login is working now… I’ll open a ticket there.
Hi,
This is Aj the theme author. I just replied to your ticket!
Sorry to hear you were having some issues with the Envato API. For the future you can use the “lost password” link on my site so you can set a custom password and not have to use the Envato Login. The Envato login is only required for the initial login so it can create an account for you.
- AJ
cannot login to my.totalwptheme.com using themforest account
https://prnt.sc/wKe9DSKK4IThHi,
This is Aj the theme author. It looks like there may have been an issue with Envato yesterday as another custom mentioned the same error, but it appears to have been fixed now.
If you still have issues though, please let me know!
- AJ
HI why i got invalid license in my wordpress site. i only have one registered site and one license. please fix
https://prnt.sc/eQRw7a2VXP6I https://prnt.sc/3YIDSkzjAVMDThe license was registered to the HTTP domain but it’s been updated to use HTTPS so the registered version doesn’t match the live site.
To fix, you can click the trash icon next to the license to remove it, then you can re-add it to the site so that it’s registered to the proper protocol. But I did this for you manually already so you don’t have to.
I will update the license manager table to display the protocol to prevent confusion
- AJ
thanks for the support AJ. one more question. im planning to move my site to the bigger server. but the domain will be the same. do i need to buy another license since my IP address will be changed ? thank you in advance
No you do not
And you can always move your license around, so even if you change your domain name you can always de-register the license and then register it on a new domain as well.
- AJ
