8558 comments found.
Trying to raise a support call. Have registered but every time I click on Report an Issue, it tells me I don’t have permission to do that. I have confirmed email address also.
Hi danbowenphotography and sorry for delay! You need to confirm the email the support forum has sent you, as for every registration. Please check you inbox, in case tell here what the forum username and we authenticate the account for you.
Hello,
Is there a way to enable modal popup or lightbox for youtube videos once a image or button is clicked? Thanks.
Hi gheezii and sorry for delay! Yes for sure it’s possible and you can have this both from a button (you see in the Uncode hompage) both from images: http://www.undsgn.com/uncode/works/portfolio-full-width-video/
You can follow this documentation: http://www.undsgn.com/uncode/documentation/media-poster/
If you need support is offered in our forum, there we have a completely dedicated support team can help you! Thank you! 
http://www.undsgn.com/support
Hi, thanks for the prompt response. The documentation seems to only tell the attachment. I wonder how it will work on buttons or images. I mean, how to configure.
Hi gheezii, as you can see this wall is used only for presale and general questions, if you need more detailed help please open a ticket in our support forum. If you need support is offered in our forum, there we have a completely dedicated support team can help you! Thank you!
http://www.undsgn.com/support
ps: in the option of the button, scroll down, and there is also an option to open a media in the lightbox.
I guess my main problem is only – how to pull or connect external videos like Youtube and connect it to the media poster/lightbox. The guide doesn’t tell how to add those external links to attachments page/media.
Support is offered in our forum, there we have a dedicated support team, now there are 3 team members reply questions and all the tickets are answered, so please don’t ask more here. You just need to rake the URL of the video and insert in the Add Multimedia option: http://www.undsgn.com/uncode/documentation/oembed/
Strange problem faced by me. I installed demo content and using “Portfolio Photo”. Unlike the demo, in my case all the images in the Lightbox are not fitting well in the container and the lightbox is showing horizontal and vertical scrollbars. I tried searching for option but could not find one. How the images can be fit in the lightbox just like the demo. In my case all the demos are not fitting the images in the lightbox. Thank you.
Hi hearthrob and sorry for delay! Unfortunately we cannot offer help if you don’t have the “purchase” badge near your name (when you have purchase the theme we see a badge near the customer name). If you need support is offered in our forum, there we have a completely dedicated support team can help you! Thank you!
http://www.undsgn.com/support
Well i got this new project in a new company with 15 themes installed on a wordpress site. I dont know where is the purchase code to set. Anyways i will try to figure it out somehow and in other case, will switch to a different theme. So far the theme Avada and Bridge looks most simple and feature rich to me. Thanks for the fruitless reply.
Hi hearthrob, if someone of your company have bought Uncode just ask the purchase code, it the same to access support for every themes you use. When you buy a theme in ThemeForest you have a purchase code associated and this is used to login the support.
I need help. In Portfolio Agency I am having difficulty editing the part that says “We are a Design Agency” and on Portfolio Metro, I am having difficulty changing the top from “We’re a design Studio that believes in the power of great ideas” and on Shop Creative, I am having difficulty updating the very top image that says “Women Winter Collection” with the image there. Can you help?
Hi Alpha9999 and sorry for delay! Headers are external to pages, please follow: http://www.undsgn.com/uncode/documentation/where-is-the-header/
If you need support is offered in our forum, there we have a completely dedicated support team can help you! Thank you!
http://www.undsgn.com/support
I have uploaded the demo content for Uncode and whilst trying to configure the site, specifically to add/modify posts and pages I receive an error message about ninja forms. Can you please advise if there is something missing in what I have uploaded in the demo content. I have pasted the error message below.
Warning: require_once(NINJA_FORMS_DIR/includes/database.php): failed to open stream: No such file or directory in /home1/paigeen/public_html/new/wp-content/plugins/uncode-js_composer/include/classes/vendors/plugins/class-vc-vendor-ninja-forms.php on line 66
Fatal error: require_once(): Failed opening required ‘NINJA_FORMS_DIR/includes/database.php’ (include_path=’.:/opt/php54/lib/php’) in /home1/paigeen/public_html/new/wp-content/plugins/uncode-js_composer/include/classes/vendors/plugins/class-vc-vendor-ninja-forms.php on line 66
Ninja form is not part of the Uncode theme, so I think it’s some issue with self installed plugins, Uncode works with ContactForm 7 plugin (that is part of the package).
If you need support is offered in our forum, there we have a completely dedicated support team can help you! Thank you!
http://www.undsgn.com/support
Hello Undsgn,
I will like to know what are the settings for http://www.undsgn.com/uncode/homepages/portfolio-designer/ its not on the actual demo install. I would like the portfolio items to be side by side on mobile 2 in a row.
Thank You!
Hi WebDesigner23Agency and sorry for delay! Portfolio Designer is part of the Uncode 1.3.2 demo contents. If you need support is offered in our forum, there we have a completely dedicated support team can help you! Thank you!
http://www.undsgn.com/support
Thanks for the reply we are referring to Portfolio Designer 1.3.2 demo contents it doesn’t show the 2 items side by side on mobile. Example http://webdesigner23.com/01.png what are the settings?
Hi WebDesigner23Agency, sorry support is offered only of our official forum, moreover you d0n’t have the “PURCHASE” badge near your name as you should have if you have bought Uncode, in case use the account how have bought the theme to post questions and open a ticket in the official forum, as you can read this wall is not for support but only generic and pre-sales questions. Thank you!
On creative studio, how do I make the animation seen in your demo? https://i.gyazo.com/85df68d2a3938af57069fe86cc434510.png
Hi mmcspiritt and sorry for delay!
Here you can find the infos you need (bottom of the page): http://www.undsgn.com/uncode/documentation/icon-box/
If you need support is offered in our forum, there we have a completely dedicated support team can help you! Thank you!
http://www.undsgn.com/support
What a great theme! Is it possible to have different menu layouts on the same site? Such as top menu for blog page, side menu for portfolio page etc?
also, what widgets are there? From your demo it seems that there are only text widgets, no thumbnails or anything like that. Can you confirm?
Hi danbowenphotography and sorry for delay!
1. Nope sorry you can have only 1 menu type in a single website. It against best practise have a menu that change layout based on pages.
2. This is just a design choice, in widget are you can insert any of the WordPress widgets, I don’t understand what you refer with thumbnails, but consider this is the classic WordPress widget area you can insert any kind of WP Widget.
Let us know!
I was just asking if your recent posts widget had the option to display thumbnails. It doesn’t explain anywhere what widgets this theme comes with.
Hi danbowenphotography, ok now understand, no sorry Uncode don’t have a native related posts feature, so if the relates post plugin you use have this option you can have thumbnails.
Thanks. What widgets does the theme come with?
Hi danbowenphotography, widgets are generally free in WordPress, maybe we are not understanding cause we use different terminology. Widgets are generally external to a theme.
Hey guys! Great theme! Just a few pre-sale questions:
- Is there an option for “magnifying glass” for product, instead of lightbox? - Color Choice option for product?
Thanks in advance.
Hi and sorry for delay!
No sorry this is not part of the actual option, thank you for suggestion anyway! Let us know if you need more infos!
Hello! I would like to ask at what extend is WooCommerce included in this theme? Does it include everything needed to start an ecommerce business just by buying Uncode theme or is it necessary to purchase any further stuff from WooCommerce? Thank you in advance!
Hi marco445 and thank you for interest!
If you need to replicate what you see in our demo site you just need the Uncode theme, no extra add-on required. Let us know if you need more infos!
That is perfect, but is also the administration of WooCommerce from inside Wordpress included after Uncode is installed and the shop theme is activated?
Hi marco445, yes this is part of the WooCommerce installation packed with the theme: http://www.undsgn.com/uncode/documentation/plugins-installation/
Hi there. How can I create a portfolio page with certain categories? already tried about this. http://www.undsgn.com/uncode/documentation/posts-galleries-general/
when I click post settings> index content> build query and type tag or taxonomies, it just keeps spinning over and over! I can never set certain categories. I purchased this theme because I thought I could set certain categories with different portfolio pages. Please help. Thanks.
Hi hannahjj and sorry for delay! If you have this issue mean that your installation suffer from Memory, probably you have a red message in the Welcome Screen: http://www.undsgn.com/uncode/documentation/welcome-screen/
Since this message wall is not used for support and we need more detailed infos to help you please open a ticket in our dedicated support forum, there we have a completely dedicated support team can help you! Describe the problem and update us on the Welcome Screen status. Thank you!
http://www.undsgn.com/support
Hi,
A last question before to take my decision: - I must create events in the future and I want to display them in the latest posts (by date desc). Is it possible to do that with your theme? Wordpress don’t autorize to publishe Future Posts…
Thanks.
Best regards
Hi pisg and thank you for interest!
No sorry this is not possible, what you can do is to use the excerpt text and insert only the date. The excerpt is the small summary you see in most of the thumbnails, in this textual area you can pull the article text or the excerpt (in this case the date). I hope this make sense.
How can I use templates I create in the Visual Composer grid builder?
If you need support is offered in our forum, there we have a completely dedicated support team can help you! Thank you!
http://www.undsgn.com/support
When I update and save custom field values on a portfolio item, the value returns to default when i update the page. How do I fix this?
Hi sketchfolio and sorry for delay! I think you missed the documentation for the portfolio custom fields, please note the Important notes at the bottom of the page: http://www.undsgn.com/uncode/documentation/portfolio-details/
If you need support is offered in our forum, there we have a completely dedicated support team can help you! Thank you!
http://www.undsgn.com/support
Hello,
A pre-purchase question: Is it possible to display a mix beetwen responsive photos and several textes in a masonry look. Like this: http://www.templatemonster.com/demo/53107.html (the “welcome” party) .
Thank you.
Best regards,
Hi pisg and thank you for interest!
You can get pretty close but not the same sorry, unfortunately we don’t have any ready examples that I can show you. You need to abstract the fact that you can have dozen of thumbnails variations that can be insert also in a metro layout, these are example of thumbnails: http://www.undsgn.com/uncode/features/thumbnails-options/
Let us know if you need more infos!
Hello,
This topic has been discussed but I cannot find the answer.
My homepage content header has a video, on mobile it does not render, it’s a blank screen.
You referenced this page as an answer (below) on a previous comment but I cannot locate how you set up the default image. I’ve gone through most of the settings, theme options, etc… cannot find it.
http://www.undsgn.com/uncode/real-time-design-tools/Help!
thanks
Hi LC_D and sorry for delay!
In mobile Uncode uses “cover” images applied to the videos, so in mobile you don’t have a video streaming that starts automatically (lot of users don’t like the fact you consume the mobile band-width just for a video background), this is a common pattern fro mobile. You just need to apply an image (poster) to your video as you can read here: http://www.undsgn.com/uncode/documentation/media-poster/
If you need support is offered in our forum, there we have a completely dedicated support team can help you! Thank you!
http://www.undsgn.com/support
Thank you
Thank you for confirm!
Hello Great theme, Quick questions: Does come with child theme? Easy to import demos? Contact form7? I need the website to be in Portuguese is that easy to achieve? Thank you Regards
Hi Filipeg and thank you for interest! 
Yes the theme come ready with a child theme http://www.undsgn.com/uncode/documentation/whats-included/
Here you can review infos for the Demo Import: http://www.undsgn.com/uncode/documentation/installation-demo-import-video-tutorial/ and here http://www.undsgn.com/uncode/documentation/demo-contents/
Let us know if you need more infos!
Dear
I bought your theme. I’d like to modify your “Studio Creative” theme preset, And I need to ask you some trick.
1) how can I modify the “works” section adding the section like in the “Portfolio Metro”?
2) how can I change the “blog” section adding the “standard” blog section?
3) There is possibility to add a signup of MailChimp at the bottom?
4) there is a possibility to see in the footer the widget of Twitter instead of the “tag” widget?
Thank you for your help.
Best
Hi surgelata! This wall is only for pre-sales and general comment as you can see from the comments, if you need support is offered in our forum, there we have a completely dedicated support team can help you! As you can verify, at the time of writing, all the tickets are replied and if you open a ticket you are top of the list. Thank you!
http://www.undsgn.com/support
When you say, “The chat function in not part of the project but perfectly works as standalone plugin.” what do you mean?
Hi mmcspiritt and thank you for interest!
This mean that the chat is an external plugin you can install and use with Uncode, this is a free plugin but it’s a paid service after the 15 free days trial, the service is named Intercom and it’s the most famous online chat tool.
Sorry, one more question:
Is i wanted something like this: https://www.thomas-schuppisser.ch/ or in any of your possible variates (for example: creative designers, portfolio designer, etc) but i would like to click on each image and get the image maximized instead of going to a post, is it doable? I mean, the effect I want when clicking is the one here: http://www.undsgn.com/uncode/homepages/portfolio-photo/
Thanks!
Hi tincho1684, do you refer to the fact that when clicked you need a single image open in the lightbox overlay? You can open only an image not all the gallery that is part of a project.
