8557 comments found.
Hi, I have a presales enquiry. how does your quote post work? Can I add a non-clickable quote on the image in the home page of blog metro? Thanks!
Hi chongsm2867 and thank you for interest! Do you need to have a text quote here and there in the metro layout non-clickable?
Yes, I need a text quote here and there. Non-clickable so people won’t be taken to the single post as there is nothing to read other than the quote posts which they have already read before.
Hi chongsm2867, this is possible with a few lines of CSS code we can suggest but please note that if you are going to build the metro layout that it’s generally used with images you need to modify the layout of any quote posts you need manually by the options. What I mean is that you can define a given layout for the thumbnails but if you need variations (like text instead of image in the metro mode) you need to do this for every quote post. In this panel you have all the options for the global style also for single thumbs diversification: http://www.undsgn.com/uncode/documentation/posts-galleries-single-block/
Pre-sales question: in the classic studio version, under “work”, 8 photos are shown, and when clicking on one, it will bring you to a slider showing the same 8 photos. Is is possible to use each photo on the homepage to bring the visitor to a different slider to show different portfolios?
Hi JacksonDD and thank you for interest! 
Do you need that once you click on a photo you are redirect to another page with a dedicated gallery instead of open here a simple gallery? Yes for sure you can also open another page. Let us know!
Hi, where active the header scrolldown?
Hi cironeves! What you refer exactly? The menu effect once you scroll? Please check the options of the Menu > Animations: http://www.undsgn.com/uncode/documentation/menu/
If you need dedicated support is offered in our forum, please drop a few lines and we care to support the solution soon! Thank you!
http://www.undsgn.com/support
I mean the home banner arrow, sliding banner up, to display the contents below. Thanks!
Hi cironeves, for example you have in the Page Options > Header > Scroll Opacity & Scroll Down Arrow ( http://www.undsgn.com/uncode/documentation/page-options/ ). But you have also this at Theme Options level for global modification. Please open a ticket in our forum, thank you!
Got it! Thanks!
Where i change the color of Scroll Down Arrow?
Hi cironeves and thank you for confirm! I see you have now logged our forum right? http://www.undsgn.com/discussion/8597/how-change-scroll-down-arrow-color#Item_2
Hi. I just installed the theme. So far, I like it a lot. One question. When I am ready, let’s say I will use “Creative Shop”, how do I delete everything else and only use this “Creative Shop” as my homepage?
Hi Alpha9999 and thank you for appreciate the first approach! In the Demo Import screen you can delete all the demo media, please check the latest button: http://www.undsgn.com/uncode/documentation/demo-contents/
If you have installed all the demo you need to now to delete all pages in just a few click with the bulk action. Otherwise if you need only this layout maybe it’s better if you have imported with the Single layout option, selective pages (next time you know). If you need dedicated support is offered in our forum, please drop a few lines and we care to support the solution soon! Thank you!
http://www.undsgn.com/support
Thanks. I will work on this
Hi Alpha9999 and thank you for confirm! Anyway if you need any help please create an account in our forum, it’s just a fact of few seconds, and you can access the support of our dedicated support team!
Hello.
I’d like to ask if there’s a functionality to add related posts at the end of the post. I’d really like to do that without installing a plugin.
Thanks in advance. Cheers.
Hi monzon8 and sorry for delay! If you need dedicated support is offered in our forum, please drop a few lines and we care to support the solution soon! Thank you!
http://www.undsgn.com/support
Pre Purchase enquiry – Does this theme have smooth page transitions such as fade out/ slide up etc. ? If not, is it compatible with plugins that do this type of effect? Thanks
Hi michaelgeorge123 and thank you for interest! No sorry this is not an option, in most of themes these effects are used to hide the layout when the page load to avoid ugly “jumps” of the layout that are based on JavaScript, in Uncode we can avoid this and serve a page in very fast time. Consider Uncode prefers speed than effects. Let us know if you need more infos! 
I am currently having problems with my media gallery settings and it won’t open up or allow me to upload images into the media gallery settings. is there anyway to fix this issue?
Hi tayoscreations and sorry for delay! Please follow this http://www.undsgn.com/uncode/documentation/theme-update/#wp45 , otherwise please drop a few lines and we care to support the solution soon! Thank you!
http://www.undsgn.com/support
I did all the updates but the gallery is still having an issue? Is there a new version of the theme or is 1.3.2 still the latest version?
Hi tayoscreations, have you also update the Uncode Core and Uncode Visual Composer plugins as listed in the documentation and delete your browser cache? All the users with the same problem have fixed with the link we suggested you.
Can you moreover confirm that in the Welcome Screen you dont have any red messages? http://www.undsgn.com/uncode/documentation/welcome-screen/
In case we need to check your installation in details, please open a ticket in our dedicated support forum adn we’ll back to you: http://www.undsgn.com/support
Okay thanks, I do have some red messages on the welcome page.
Hi tayoscreations and thank you for confirm, please create an account in our support fourm so we can help in details, there we have a really dedicated support team that will help you with any enquiry in a very reasonable time: http://www.undsgn.com/support
How do i increase the memory allocated to PHP
Hi! We have just replyed in our forum few minutes ago, please check: http://www.undsgn.com/discussion/comment/38606#Comment_38606
Hello! At the search tab, are the products searchable by SKU?
Hi lan_raleigh and thank you for interest!
This is not native, it’s plugin addon for WooCommerce itself that extend the search functionality: https://wordpress.org/plugins/search-by-sku-for-woocommerce/
Let us know if you need more infos!
Thanks for the quick answer! I have two other questions, is there a way to implement natively the ‘sort’ and ‘filter by’ options (in the Default Shop template) into another template like Shop Metro or Shop Grid…? And in the search results page, is there a way to display images of the results?
Hi lan_raleigh!
1. No this is native of WooCommerce, you can user the Uncode filters menu based on categories and you can use the price range filter if you use a sidebar with every layout you need.
2. Yes you can make the search results every layouts thanks to unique Content Block, search results are just an archive page, please check this http://www.undsgn.com/uncode/documentation/archive-layouts/ and the video tutorial: http://www.undsgn.com/uncode/documentation/archive-pages-video-tutorial/
Let us know!
Oh, thanks! And is there of way of enabling links in every category of the Uncode filters, for example, I want to link to a page where the Uncode filter is present (like your Demo homepage) but specifically when a category is selected (such as Shop).
Hi lan_raleigh, do you need something to access a category pages whit one of the Uncode shop layouts you refer above? Yes it’s possible to style also default categories pages (categories pages are archives and you can style them as you need). Let us know!
I created account with you but I cannot comment on the theme or get support for it. So, I will ask here. Why is there no author box? Why do Author pages go to 404? How do you create previous blog posts under a current blog post? Where is the option for “more posts” under blog posts? Thank you, and please, make sure we can actually send in questions via support site.
I cant leave a comment or request help, Permission Problem You don’t have permission to do that. However, I own the theme.
Hi davidboozer and sorry for delay!
If you refer to the fact that you are not able to register our support forum (before post questions you need to verify the purchase code and create an account), this happen cause the Marketplace username is case sensitive and sometimes the browser auto-capitalise the first letter.
Unfortunately no other users have report problems with Author pages 404 and we need to check what happen in your installation.
Please send en email ti info[@]undsgn.com, with your purchase code so we can create an account for you and go into the details of your problem.
Thank you!
I just did that, still it will not let me. How do I get rid of comments on pages, and where is the author widget for underneath each blog post?
Hi davidboozer and thank you for confirm! We new check your ticket!
Question 1: Where can you set the default font called “default css” within the options panel
Question 2: how can I remove every reference to that poppins font you use everywhere…?
If you remove poppins from fonts menu it breaks all the fonts across the entire site…
Hi sketchfolio and sorry for delay!
1. You find this in the Typography panel of your Theme Options and this is named Default Font Size: http://www.undsgn.com/uncode/documentation/typography/
2. You just need to update the Font Family of the Poppins font stack and change the named from Poppins to the new font, so the new font will be automatically applied in all the references where actually Poppins is, In just 1 click you can modify the Poppins globally for the whole site.
3. If you need to change the font of the menu this is un Theme Options > Customise http://www.undsgn.com/uncode/documentation/customize/ and the option is named Menu Font Family.
if you need dedicated support is offered in our forum, please drop a few lines and we care to support the solution soon! Thank you!
http://www.undsgn.com/support
Hi undsgn,
1. We want to change the font family, not the font size.
2. Can you provide more information on changing the font stack, where are you talking about exactly
3. We’re trying to change the header fonts, not menu fonts
Hi sketchfolio this is pretty simple and you find the infos at the link we have just suggested, here you have the step by step procedure: http://www.undsgn.com/uncode/documentation/typography/
When you have created a font stack you just need to assign to your menu in the Customise: http://www.undsgn.com/uncode/documentation/customize/
Please if you have any problems create an account and ask our support forum, it’s just a fact of seconds, there we have a completely dedicated support team that can help you. This also a more private place to share your preview and information, if something doesn’t work for you it’s really easy for us guide you with a check to your installation: http://www.undsgn.com/support
Nevermind I figured out #2, its overriding the id number relative to poppins in the typography ui in theme options with another family
Hi and thank you for confirm! Anyway mind about our invitation to our official support, it’s easy and support team can help you with any requests.
Does this theme include animated pie charts?
Hi eLearningSoftware and sorry for delay! Do you need this? http://www.undsgn.com/uncode/features/pie-chart-progress-bar/
Let us know!
i just bought this theme but it is by far the worst theme ever….spend all day just to end up deleting my wordpress and I will buy another theme. – cant install.zip so installed it FTP. finally worked…theme corrupt out of memory changed config.php to 64 MB. didnt work for me… please make themes you sell at least a little bit user friendly…. disapointed customer
Hi piddes! We are so sorry that you have had these problems, if you ask our help in our support forum we can check this for you, it’s something related with server settings but we can help. Please open a ticket and we’ll back to you soon! http://www.undsgn.com/support
Hi there, i send you a message fews weeks ago on your support platform and i don’t receive any answer… I need support to edit a portfolio page. Also the visual composer extension have to be updated but when i do it on the web site of this extension t’s stay blank… Any advice for this? Thanks for the reply.
Hi APG1979! As you can see from here we have replied you just 9 minutes after the ticket request on 26 April, please have a check, I think you just missed the notify: http://www.undsgn.com/discussion/7896/page-sidebar-slides-full-width#Item_2
If you have any needs use the forum please Thank you!
Damned! i’m sorry! i didn’t get a notification for your answer :/ also what about the extension “visual composer” update? thank you!
Please note that you just need to update the theme and the required plugins as instructions above, you don’t need any extra license: http://www.undsgn.com/uncode/documentation/plugins-license/
In case update us on forum.
Hi, is there an option to change the lightbox background opacity?
Hi DanLoveLife! There is not an native option but you just need a sinlge line of CSS code we can suugest you, please drop a few lines and we care to support the solution soon! Thank you!
http://www.undsgn.com/support
Great just found it. Works perfectly. Thanks for ultra fast support
Thank you for confirm!
Hi, your links about “maintenance mode” are broken, any info available on this?
Hi DanLoveLife and sorry for delay!
What you mean with your links are broken sorry? Do you need the documentation? Here you are: http://www.undsgn.com/uncode/documentation/redirect/
If you need dedicated support is offered in our forum, please drop a few lines and we care to support the solution soon! Thank you!
http://www.undsgn.com/support
Links (http://www.undsgn.com/uncode/documentation/advanced/#redirect) from previous questions about maintenance mode were not working, this one does, thanks!
Hi DanLoveLife and thank you for confirm! Yes we have recently published the new documentation.
I’ve searched the documentation, but can’t how to change the hyperlink font color. Is there a simple way to do this?
Hi Mineralinteractive! Thank you for drop the message, I’m going to create an account for you and send the infos via email to login our support forum soon.
Hello, I want ton ask one thing Do i get all the 30 themes in Uncode – Creative Multiuse WordPress Theme ?
Hi Aditya_4040 and thank ou for interest!
Yes when you install Demo Contents you have all the 30 demo concept and all the pages of the demo site ready to go, this is a replica of the demo site with placeholder images.
Here you can read more about this: http://www.undsgn.com/uncode/documentation/demo-contents/
Here you have the video tutorial for the Demo import: http://www.undsgn.com/uncode/documentation/video-tutorials/
Let us know!
Hello !! I downloaded the theme and installed it properly but i can’t edit the heading or posts part ?
Can you please tell me why i’m not able to edit ?
Hi Aditya_4040, if your refer to the main header please follow this: http://www.undsgn.com/uncode/documentation/where-is-the-header/
If you need dedicated support is only offered in our forum, please drop a few lines and we care to support the solution soon! Thank you!
http://www.undsgn.com/support
No no Man !! i’m talking about edit page setting there we can edit from pencil symbol but when i click on pencil symbol the pop up is loading and loading
http://www.undsgn.com/support
Can you tell me the visual composer settings ?
If you have an issue we are not aware (loading loading) we need to check in details, please note that this wall is not used for support. Open a ticket and we’ll ask private login to check your site and help you. I hope this make sense.
Will explain you step wise. First i opened my admin panel then dashboard will come… Second i go to pages then, i clicked on SHOP CLASSIC-Front Page.. Thrid step :: Then if i want to change the heading, Women’s SneakPeak to Womens New trends i clicked on pencil icon then, pop up comes with loading sign and this remains same for 20mins.. So that means i’m unable to edit anything..
If you want my admin panel password let me know..
And this problems is come in every computer and PC
Please give me a solutions…
ps: notify us here as soon as you have open a ticket so we can give you precedence.
Hi Aditya_4040, I have understood your problem but this message wall is not the place for support, if you go in the item support you can see that support is offered in our support forum. There we have team of dedicated support specialists than can help you with any request in a very reasonable time. There are some problem create an account and open a ticket? Please access the forum and free support we offer. Thank you!
Hi Aditya_4040 I see you are also register in our support forum, do you have some problems login the site? In case we can restore the password etc for you.
Hi Hi Aditya_4040 any updates? Have you open a ticket in our forum so the support team can help you?
Can you tell me how to raise a ticket ?
Hi Aditya_4040, do you need to open a ticket? There is big “Report an issue” button. I don’t understand have you opened a ticket or not? I see you are a register user…
Now i raise a ticket Please check
For sure.
Are there any backend inventory and sale reports?
Hi hasrat704 and thank you for interest!
The Uncode shop is based on WooCommerce that is the most trusted solution for WordPress ecommerce. The functionality you need is native of WooCommerce: https://docs.woothemes.com/document/reports/
In case there are also free or Premium extensions to the native functionalities.
Let us know!
Dear Undsgn
Amazing theme.
I just noticed that on a moble device there is no product filter or portfolio filter. Is this correct?
Hi walliconsulting and sorry for delay! Maybe I dont understand you but the filter mobile hidden is an option of the Posts module: http://www.undsgn.com/uncode/documentation/posts-galleries-module/
If you need dedicated support is offered in our forum, please drop a few lines and we care to support the solution soon! Thank you!
http://www.undsgn.com/support
You helped me out over the chat so I’m covered! Keep the good work.
Hi walliconsulting and thank you for confirm!
hi, i have a presale question. I see you use a custom version of visual composer. Does this mean that I will not be able to use additional addons for it ? For example ultimate addons, or others
Hi shumo and thank you for interest!
Yes you cannot use all the add-ons. A few users have tested but we cannot grant all the extensions will work fine, this is for every advanced themes that use an unique take-on on VC. For example in this demo we use the VC Particles, or VC Clipboard is part of the package but wont assure compatibility with all the addons. Let us know if you need more infos
