6618 comments found.
license bind with only 1 domain? What if I change my domain?
Hello,
We allow pre-production installation, you can use the same license for the dev/staging site, localhost, and production for the same project.
If you want to change the domain, the theme can be deactivated via XStore > Dashboard, then you will be able to activate it on the new site.
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“magnificent, the technical support of 10, I have never seen such a complete support, my congratulations 100% to this group, they are great in everything, they solve all the problems in record time. 5 stars that can be 100, a thousand thanks.”
5 star rating from albertoamuedo for Customer Support.
I’ve had trouble since the day I got the theme I asked for a refund but no refund the theme doesn’t work for me, i want a refund
Hello,
Take our apologies if you faced any inconvenience using our theme!
Please create a topic on support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ , or contact us via form on this page – https://themeforest.net/user/8theme Describe problems you faced in more detail and our support team will gladly assist you ASAP.
XStore is a digital product and you can find refund reasons here – https://themeforest.net/page/customer_refund_policy
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Hi
Do you install the Dokan plugin and set up Xstore as marketplace?
Hello,
Thank you for your interest in our theme! 
Our theme supports a number of multivendor plugins http://prntscr.com/rlz6x7 and Dokan is one of them. Our theme is included to the list of compatible themes on the official site of the Dokan developers https://wedevs.com/dokan/themes We don’t have demo with the Dokan but we are working on its creation and it will be available soon.
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If I purchase now, I can get update with the Dokan integration when you finish your develop or I will pay for it.
Hello,
Current version of our theme is compatible with the Dokan, we just working on creating the demo to show users how it works with the Dokan. Keep in mind that theme is compatible with Dokan but Dokan is not bundled plugin, you need to install the light version via Plugins > Add new or buy a pro version if you need the pro.
Of course if we improve any styles or something you will get access to theme updates in future if you buy theme now.
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Hi, what is the minimum number of plugins I need to run this template? Do you allow pre-production (test site) installations using same license?
Hello,
Thank you for your interest in our theme!
List of included plugins you can find here https://xstore.helpscoutdocs.com/article/36-included-plugins Required plugins are XStore core, WPBakery page builder and WooCommerce if you plan to launch store. All the other plugins are optional.
We allow pre-production installation, you can use the same license for the dev/staging site, localhost and production for the same project.
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Thank you so much for quick reply! Now that’s how service needs to be done! You got yourself a customer.
Hello,
Oh, thank you! We would be glad to see you in our customers’ family. Welcome!
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The theme package has not yet been updated, although the details page on ThemeForest say it’s been updated on the 19th of March. Can you please check?
Hello,
The latest available version is 6.2.13 (12 March). We have not released any new version yet.
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Hi, It is a marketplace theme? Thank you
Hello,
Thank you for your interest in our theme!
Our theme is suitable for the marketplace because it’s compatible with all the most popular marketplace plugins http://prntscr.com/rjm31i
WooZone plugin even comes bundled with XStore.
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Hello
Is it possible to turn off Single Product Builder when you activate it?
Is there a way to go back to previous option?
Thanks
Hello,
Theme Options > WooCommerce (Shop) > Single Product Builder > Disable Single Product Builder > http://prntscr.com/rizj8o
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“I have to say, I’m really impressed with the support. Super fast and helpful support staff. The theme is easy to understand and versatile, many smart features and a classic functional design. I’m really happy with this purchase.”
5 star rating from wrpet for Customer Support.
Hi,
Can you please add mobile nav in your next updates. it makes website look like an app on mobile devices and better user experience for customers. please check my sample below, this is using basel theme for woocommerce. https://prnt.sc/rircij
Thank you.
Hello,
Thank you for your suggestion. We have added your request to our future features list and will implement it in one of the next updates.
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Hope you will take consideration on this in your next update.
Regards,
Empassion Natural
Hello,
We are working on compatibility with the Elementor plugin. Could you, please, contact us using ThemeForest author contact form and provide WP Dashboard access to your site and link to page where you found the issue. We’ll check it in more details to fix.
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Hello,
We would like to inform you that we added full compatibility and a number of special XStore elements for the most popular page builder Elementor, as you requested. From now you will be able to use an awesome combo of XStore and Elementor at your site and won’t be limited by default Elementor elements. XStore default demo is already available to import with Elementor and many more demos coming soon.
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When click on it, no settings…
Hello,
Theme Options > Styling > Main color.
If you have any other questions, use form on this page – https://themeforest.net/user/8theme to contact our team.
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WPML currency exchange is not working for Quick View Function. So I asked WPML support and they fixed for this issue.
WPML support said to give comment for Theme author to update in Theme latest version.
Need to put this below code in functions.php
add_filter( ‘wcml_multi_currency_ajax_actions’, ‘add_action_to_multi_currency_ajax’, 10, 1 );
function add_action_to_multi_currency_ajax( $ajax_actions ) { $ajax_actions[] = ‘etheme_product_quick_view’; return $ajax_actions;
}
Hello,
Submit topic on the support forum and provide us with WP Dashboard and FTP access to your site, please. Our support will check and help you.
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I bought this theme a while ago and installed it yesterday, I am getting internal server errors when I try to add new page or edit products. Error logs show: PHP Warning: count(): Parameter must be an array or an object that implements Countable in /home/XXXXXXXXXXX/wp-content/themes/xstore/framework/woo.php on line 183 [16-Mar-2020 16:58:46 UTC] PHP Recoverable fatal error: Object of class WP_Error could not be converted to string in /home/xxxxxxxxxxxxxxxxxxxx/wp-content/themes/xstore/framework/woo.php on line 191 How do we fix this? Appears to be a bug in the theme as it is a brad new install. I uninstalled and re-installed wp but error still consists. Please help. Thank you
Hello,
Please contact us via form on this page – https://themeforest.net/user/8theme , provide URL, temporary wp-admin and FTP access, so our technical team can take a closer look.
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Guys, can you test YITH Multy Vendor plugin please? No Vendor info tab and no Vendor info in meta of/on Product
Hello,
Sometimes additional customization is required to make theme compatible with the third-party plugin, for example like compatibility with Custom Product Tabs for WooCommercehttps://xstore.helpscoutdocs.com/article/106-support-of-the-custom-product-tabs-for-woocommerce-yikes-inc So, submit topic on our support forum and our support will help you.
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Congratulations for the theme. Truly exceptional. But, I don’t know why, the theme on mobile devices has been slowly loading since December. I noticed that disabling “XStore Core” instead loads quickly
Hello,
Please, contact us using author contact form on ThemeForest or support forum and we’ll check what could be the reason of the mentioned issue. We did not make changes that could affect the site speed. XStore Core is required plugin and can’t be disabled but check the other plugins except required, disable all the third-party extensions that you don’t use, don’t keep plugin enabled just in case because every additional plugin slows dow the site.
Waiting for your email!
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Hi!
It is possible to update WooCommerce to version 4.0.0. ?
I am listening to your instructions. regards Toni
Hello,
The latest version of XStore theme (6.2.13) is compatible with the WooCommerce 4.0. Don’t forget to update XStore Core plugin next to theme update.
How to update theme you can watch here https://youtu.be/xMEoi3rKoHk
If you need any help with theme update contact us on the support forum.
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Hi team, I was to buy yout theme but I’m using woocommerce 4.0.0 and I see that your theme is tested up to woocommerce 3.9.x. Can I use it or could I have some problems? Thank you. Federico
Hello,
The latest version of our theme (6.2.13) is fully compatible with WooCommerce 4.0 https://xstore.8theme.com/update-history/ So, don’t worry about it! ThemeForest will update list of available versions of the WooCommerce soon.
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Hello. How many times can i use the template?
Hello,
Thank you for your interest in our theme!
According to ThemeForest license policy ttps://themeforest.net/licenses/standard you can use 1 license for the 1 project (for the dev site, production or localhost but for the same project). There is no time limits for the license.
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“Hi guys buy this theme best and powerful theme with best support I love it”
5 star rating from mojiphili for Customer Support.
