8686 comments found.
Theme is good but support is worst. No support provided since I submitted the request.
Hi! I’m so sorry for this! When you have submitted your ticket? Please note that we are in Europe so our office is open from now. Generally customers love our support and I’m sure you’ll love too. Can you please tell us the URL of your ticket and how many hours ago you have open it? Thank you!
I can see that the support is good, I have submitted the query here and got nothing back as a ticket http://www.undsgn.com/suggestions I followed the instructions. Was that right way to ask for support?
Hi alekhverma,
as you can see that page is to submit suggestions for new features and once submitted we are not answering them but we collect and evaluate when planning new updates. Here is to open a ticket http://www.undsgn.com/post/discussion
From where one can access this ticket URL as I saw there was no easy navigation for the same. Anyway I am taking my bad words back.. Thank you 
Hi alekhverma,
sorry for the confusion, here you are: https://www.dropbox.com/s/7akr5fn6qgigz8j/FORUM-Report-Issue.jpg?dl=0
Hello.
I’m having trouble when I click on the option “select Medias” within the area to edit portfolio. When I click on the “select Medias” my screen goes straight to the top and I can not import any media for my portfolio. Why that? It would be a bug?
If you need dedicated support is offered in our support forum, please drop a few lines and we care to support! Thank you!
http://www.undsgn.com/support
Thank you. That was it.
Thank you for confirm!
One last question: where I can take the portfolio of the filter that is in the header?
I got it. Thanks
Is it possible to have to menu, two navigation bar? One horizontal and the other a hamburger one on the right. An example is this website, https://www.coldwellbanker.com/
Hi johnacsyen and thank you for interest!
No sorry this is actually not part of the native options, thank you anyway for suggestion!
Let us know if you need more infos!
Hey guys, do you have the PSD files for this? It would save a ton of time prototyping our sites out in photoshop, rather than spending hours (or days) putting it all together on a live site.
Hi Brentos! No sorry the whole Uncode was designer in the browser, as you can see from the infio sidebar in the “ThemeForest Files Included”, the theme doesn’t have PSD. If you need dedicated support is offered in our support forum, please drop a few lines and we care to support! Thank you!
http://www.undsgn.com/support
Hi if your template will run well on a server with such parameters:
max execution time – 30s memory limit – 64M post max size – 64M upload max filesize -64M max input vars – 1000
please inform us of this addictive buy this template
Regards David
Hi whitecastle and thank you for interest! Here you can find the requirements, memory limit seems a bit low for working correctly with Visual Composer : http://www.undsgn.com/uncode/documentation/server-requirements/
Let us know!
Hi,
Great work on the theme, love it!
I am having one issue with my homepage though. For some reason the text in the content block I am using for the homepage is not showing up on mobile, only on computers. I made sure that the whole content block is checked off as ‘visible’ for responsive. But no matter what I do it wont show up on my phone.
Hopefully you can help me out with this.
My site is gramkey.com if you need it for reference.
best,
Mike
Hi thrillt!
If you need dedicated support is offered in our support forum, please drop a few lines and we care to support the solution soon! Thank you! http://www.undsgn.com/support
Hi there!
Awesome theme, nice work 
. I’ve per-sales questions:
We need a portfolio for projects with custom fields like client, year, and a few more (typology, status, ...) and we need the portfolio to be sortable by this fields.
Is it possible to create those custom fields and make them sortable for portfolio types?
Thanks,
Marc
Hi mgll,
yes you can create custom fields for the projects like explained here http://www.undsgn.com/uncode/documentation/portfolio-details/
I didn’t quite get the last question, sorry, could you be more specific?
Thanks
Thanks for the quick response. If I create a portfolio for projects, and add custom fields for projects like year, client, type, status.. will I be able in frontend to sort the portfolio by “year” or “status”,...?
Thanks!
Hi mgll! Do you refer to the filter menu as this one? This is based on the portfolio categories and these can be for sure the same you have in the info details.
Let us know if you need more infos!
I mean, added to the filter menu by category, as in the example, is it possible to filter also by Client, Services, Year, Link,... or any other custom field you create?
I have seen this in other themes, and really enhances the portfolio browsing experience. Specially, when dealing with many portfolio items.
btw, already bought your theme! awesome
Hi mgll and thank you for this! Client, Services, Year, Link seem to be categories too… Can you please open a support ticket so we can better help you on this?
http://www.undsgn.com/support
Hi undsgn, firstly awesome theme. I am looking for a theme where the header style can be customised across different pages, so that it appears as though each page belongs to a unique brand. Can you please let me know if uncode can do the following:
1. Have unique header menu style on each page. eg page 1 top right. page 2 centre. and so on.
2. Have unique menu options on each page. eg page 1 ‘home, contact’. page 2 ‘blog, shop’
3. Have a different header logo on each page. I’m guessing this isn’t provided as a theme option, however can you think of anywhere I might find additional code to create this affect.
Thanks!
Hi nitsab and thank you for appreciate Uncode!
1. No sorry you can have only one menu style, the menu items can be different but the style the same. It seems something like you need a WordPress multisite to do this (Uncode is multisite compatible). 2. Yes you can have different menu items in different pages. 3. No sorry as before this is more about multisite option: http://codex.wordpress.org/Create_A_Network
Let us know if you need more infos!
Hi Undsgn. Thanks for your quick reply and multisite link, I wasn’t aware of this functionality so have been reading into it. If I was to use a multisite with your theme, would I expect the page load time to increase?
Can you use VC on all areas of WordPress? For example posts?
Hi and thank you for interest in Uncode! Yes for example in the main demo you can see 4 examples of single blog post created with the Uncode VC: http://www.undsgn.com/uncode/inspired-by-clouds/
Let is know if you need more infos!
Cool. Another questions, can you do a layout like this – http://chriswardphotography.com/consumer/ with image on one side and text on the other, full width? If so does it have an option to have video also?
Any update?
I purchased your theme a while back and it’s great. I am having an issue with the latest version. I no longer have the ability to use visual composer on the content block pages. Do you know how to fix this?
Thanks
Hi! You can follow this link: http://www.undsgn.com/uncode/documentation/no-visual-composer-backend-editor-button/. If you need dedicated support is offered in our support forum, please drop a few lines and we care to support the solution soon! Thank you!
http://www.undsgn.com/support
Hello whether it is possible to view the images in the same way as in the following link.
http://whitecastle.pl/gallery/669/I mean that photos automatically Scales
Regards
David
Hi whitecastle and thank you for interest! No sorry this is not one of the native layouts! Thank you for suggestion!
Hello!
Read this one more time that you guys have done an awesome job with this theme
Want to buy this theme. It will be great of you can please confirm on the following points before I can buy it.
1. Can we use different portfolio layouts for different portfolio categories (example: digital art, illustrations, branding, videos, photography).
For example, for PHOTOGRAPHY category, we use this layout: http://www.undsgn.com/uncode/homepages/portfolio-photo/?style=lateral-dark#
And similarly, other layouts for other specific categories, depending on what layout fits in better for each portfolio category.
2. Likewise, can we use different blog post layouts for different posts?
3. Can we have filters for “Our Works” on this layout
http://www.undsgn.com/uncode/homepages/creative-agency/?style=justify-agencylike we have on this layout
http://www.undsgn.com/uncode/homepages/classic-agency/?style=justify-agency4.ON MOBILE VIEW, can we have Portfolio-Filters for this layout
http://www.undsgn.com/uncode/homepages/portfolio-classic/?style=right-limited-noborderlike we have on this layout
http://www.undsgn.com/uncode/homepages/portfolio-minimal/?style=offcanvas5. Do we need to add images of specific sizes for: Full-screen header images, Portfolio images etc?
6. Can your team set-up the theme page-by-page for our website. Since it’s your theme, so it would be faster for your team to set up the website pages as required. If your team can do it, please let me know how much you charge for that?
Hi gangtrp and thank you for interest!
1. This is not automatic, you can build as many different layouts category pages you need if you create this in custom mode (as you can see in the demo). The default WordPress categories are mastered only by a Theme Options (you can for sure style this as you need). I hope this is clear. You can create as many custom pages you need and insert the module with the query to a given category but the default category wordpress pages /archives) have the same layout (here). So if you plan to insert this link in your homepage or in the main menu you can. If you refer to the single page this is in the single item Page Options and you can change manually for pages (here).
2. Do you refer to the single blog posts? As the portfolio pages you can modify inside the page, not by a given category.
3. Yes for sure this is just the filtering option (here).
4. There is an option to hide the filtering on mobile.
5. No, just use the better images you have, all is about the unique native of Uncode adaptive images system (here).
6. No sorry we are not open to freelancing. You just need to install the Demo Contents and you have an exact replica of the demo site just with placeholders images (here).
Let us know if you need more infos!
Hello, I am wondering whether you are planning to introduce a preloader page with some nice logo/shape effects like many other major WP themes currently have? thanks bye.
R99 Photography
Hi R99-Photography,
usually preloader page are used to mask the poor performance of a site so the user won’t lose interest. When making Uncode we have focused from the beginning to the performance of the theme to give customers extremely fast WP sites (I hope that you can tell that). You can anyway use pluginsfor preloader like this one https://wordpress.org/plugins/the-preloader/
I’m already getting frustrated. I just bought this theme and I keep getting some errors when installing the plugins. I tried making a support account but it says my purchase code is invalid. How can I get some support.
Hi Mr_recci! Please send an email to info[a]undsgn.com so we can register you in the support forum (include your purchase code). Plugins installation error are generally related to server issue and you can for sure install them also via FTP: http://www.undsgn.com/uncode/documentation/plugins-installation/
Anyway start registering you so we can support better your issue!
Hey there. Great theme! Is it possible to have social icons in top main menu? Thanks!
Hi maex76 and thank you for interest! No sorry this is not an option right now but we have just received a few request so you can expect to have in next updates. Let us know if you need more infos!
Hey how are you ? i have a problem my dont appear in my blog page… 
Hi jemsproducer! If you need dedicated support is offered in our support forum, please drop a few lines and we care to support the solution soon! Thank you! http://www.undsgn.com/support
hi, is it possible to 1) have a dark/black menu – as all of the examples are clear or white and 2) do you have the option of having two logos uploaded, one light and one dark for different backgrounds when using the different menu types? thanks, rod
Hi rodbcn and thank you for interest!
Yes for sure this is an example: http://www.undsgn.com/uncode/home/creative-artist/?style=justify-artist. Yes you can have a single dynamic color change SVG and also a double logo option based on skins if you prefer work with PNG.
Let us know if you need more infos!
Hi there, i´m searching a new theme for me now for weeks. Now is uncode in my focus (with aramada and blade)
some questions about it: – is it possible to have different formats of header images on each every page? means, on startpage fullscreen, and on another page headerwidth 300px?
thanks.
greatings
and one more question: is there a possibility to get header menu below content in next updates?
sotty, but one more: i read that the feature related posts is not integrated in ucode? right or fake? is there a change to get this with an future update? many thanks for reply!
Hi lameass and sorry for delay!
1.Yes for sure this is all about the settings you use (you can for example set the header percentage): http://www.undsgn.com/uncode/documentation/basic-header/
2. What you refer exactly? Do you need a menu at the bottom of the page?
3. Yes actually this is not an option native of Uncode at the time, we have just received a few email to insert this option.
Let us know!
hi. no prob. i´m not sure if i understand the screenshot rightly. need different headers for home, blog, and so on. i understand its possible?!
- yeah. i need a bottom menü below the screen (eg on home) and if i scroll down, the menu is floating to top and stay there.
- ok. thanks for answer. this is necessary for me. so i hope, its coming very soon.
regards
Hi lameass, no sorry this kind of menu is actually not part of the presets of Uncode, thank you for suggestion!
Hi,
When I upload images to the portfolio, no matter how big, they look really poor quality.
How can I fix that?
Thanks
http://www.undsgn.com/support
Hello,
Good job guys! Before purchase question – Is it possible to remove hero area with image, text and filters so the page starts right away with portfolio featured images grid?
Hi reaktoriat and thank you for appreciate Uncode!
Yes for sure headers are option-able. You can read more about headers here: http://www.undsgn.com/uncode/documentation/headers-general/
You can also see a bit more here. Let us know!
