26721 comments found.
I am getting a line of code at the top of my page: Warning: getimagesize(/home/traciedjessop/public_html/AZReefMonster.com/bridge113/wp-content/uploads/2015/05/logo-normal.png): failed to open stream: No such file or directory in /home/traciedjessop/public_html/AZReefMonster.com/wp-content/themes/bridge/title.php on line 85 I cannot figure out how to get rid of this. please help.
I’ve run all of the updates by the way…
Hello,
Try to upload your own logo image in all logo fields in Qode Options -> Logo. It should be all fine then.
If the problem is still on after this, submit a ticket please to https://qode.ticksy.com and our support will help more with this.
Qode
Thanks, I think I finally fixed that problem.
Hello again,
Great news. Thank you for the update.
Qode
I’m really frustrated with this theme. I have had nothing but issues. I admit I am a WP newbie but this is extremely frustrating.
LayerSlider will not update, no matter what I do, ever since the WP update; I’ve uninstalled and reinstalled to no avail….
I also have not yet successfully been able to import a demo where all the files, content and media will import with Qode Import. – generally the import progress bar just sits at zero. I spent the money on this theme because of the demos and I can’t get them to import properly…I’ve tried various demos to import and it seems to be the same thing.
Hi again,
Please submit a private ticket to https://qode.ticksy.com , with a link to your site, WP admin access, and FTP credentials.
We will help you update the layer slider, and to import the demo you want.
Qode
Hello i would like to buy it. But first i have to ask for something that i really need to be here.
What i need is a Home Page Slider full screen (menu not hidden please – i need top menu like the demos). So then Home Page Full Screen Slider and nothing more in my HOME. ¿Is that possible? I don’t need the one page layout style for home, i just need a big slider to show awesome photos.
Let me know fast so i can buy or not.
Hello,
Yes of course. On your home page, you can only have full screen slider, with your photos, and menu items/header at the top over the slider.
Qode
Hi there. My logo had disappeared, so I updated Wordpress… now my screen is white. I followed the instructions to update the theme, and also relevant plugins, but still nothing. I had uploaded the update using FTP, but there seemed to be a few issues. Any help would be great. Thanks.
Hello,
Please make sure you have the latest Bridge 9.1.3 version, latest Visual Composer 4.11.2.1 that we included into it, WordPress 4.5 or 4.5.1, and clear browser cache.
Then it should be all fine.
The white screen refers that your memory_limit has been exhausted, or some plugin could be the cause.
Try increasing your memory_limit, most likely that’s the cause of the issue.
If you still have the issue, submit a private ticket to https://qode.ticksy.com , with a link to your site, WP admin access and FTP credentials.
Qode
Hi.
Many thanks for your reply.
I tried to increase the memory, but it didn’t work. I still had a white screen.
When I had originally followed the instructions to copy-and-paste the contents of the (new) Bridge folder over to the server, there was a few issues. Some items would copy. I was using Cyberduck.
It was also difficult to get the plugins to re-install.
However, I re-copied everything using Filezilla. Everything copied very smoothly. the plugins updated easily and now my website is back!
Hurrah!
Thanks again for your help and quick response.
You’re welcome! Really glad to read this, great it’s all fine again now 
Hi, after a page is loaded it scrolls down just some pixels. Transition animation is off. I don`t want it to do this short movement, just load it simple and static. I also tried to turn of smooth scrolling but it doesnt change anything. Only if I activate loading animation it wont move it, but I also don`t want loading animations… greetings
Hello,
Please submit a private ticket to https://qode.ticksy.com , with a link to your site and WP admin access, and our support will inspect this and help.
Qode
Hi, it’s possible to update only the modified template file? This question because some files of template was modificed by our team in order to personalize the theme. Thanks, best regards
Or it’s possible to download a 7.9 version to compare? thanks
Hello,
We don’t have exact list of modified files within each update.
We recommend using child theme for saving modified templates upon theme updates.
We’ve provided you with child theme in theme package you can download from themeforest, and you just need to copy modified templates into child theme folders, keeping the same name and path like in the main theme.
You can read more about child theme mechanism here https://codex.wordpress.org/Child_Themes
then you can safely update your main theme.
Qode
Ok, yes i know child theme.. you don’t ha ve the 7.9 version to download for a comparison?!
Hello,
Please, reach us on email support@qodeinteractive.com and there we could send you that version of Bridge.
Qode
I wrote u in email! thanks!
We’re replied to your email 
I did not receive any email from u 
Just sent you another one, check it now please?
Hello I want to purchase your theme. I’m interested in a few questions. If the topic registration form and the login form to the style of your theme if not then do you plan to do in the future? And will there be a new theme styles for the output of blog posts for example news sites? Thank you for your answer!
Hello,
Thanks for your message.
1. We haven’t styled those, so some custom css is necessary. Our support team can help with writing css of course.
2. You can see all the available demos sites here http://bridgelanding.qodeinteractive.com/choose-your-demo/ we have recently added some new demos with new elements and features we added. There were no new blog demos this time, but we have that in plans for the future yes.
Qode
My visual composer does not seem to work after upgrading WP. Installed the newest bridge files too, but nothing. I can not have a theme that stops working after every update.
Hi,
Latest version of Bridge 9.1.3, that includes Visual Composer 4.11.2.1, is stable with WP 4.5+ and would solve your issue.
Please update the theme, here are the instructions : http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/
And then update Visual Composer: http://bridge.qodeinteractive.com/documentation/2-getting-started/2-4-installing-plugins/2-4-8-updating-plugins/
Clear browser cache (must be done) after this and everything should be working fine again.
Qode
Hello – I’m still trying to figure out why you have the option to display two titles on blog posts, and why there is no option to easily turn off the 2nd one.
I see that it can be hidden using CSS:
body.single-post .post_text_inner > h2:first-of-type { display:none; }
...but that also hides the date. Is there a way to hide the bottom title without hiding the date as well?
Also, is there a way to change the date format in the blog posts from 03 MAY to MAY 3, 2016?
Thank you, Joe
Nevermind… I fixed it by creating a child theme and editing the templates directly… thx
Hi Joe,
Thanks for updating on this, glad you’ve managed it already. If you need some directions for template changing, don’t hesitate to contact our support at https://qode.ticksy.com
Greetings,
Qode
Visual composer is still breaking the site whenever there’s a Wordpress update – why hasn’t this been fixed yet? It’s the same problem as the update to Wordpress 4.5 and means I can’t update my site until I replace the jquery? folder with the version from Wordpess 4.4.2 – it’s ridiculous! I don’t see why I have to purchase another six months support when the fault is with the Bridge theme. PLEASE REPLY TO THIS!
Hello,
Please make sure that you’ve updated to the latest released Bridge version 9.1.3, and updated Visual Composer to the latest version we included 4.11.2.1, and also, make sure to clear all the cache after the updates,
Then it should be all perfectly fine, it’s tested and stable with WP 4.5+
Qode
I have the latest version of everything installed and have cleared the cache and everything was working fine until Wordpress 4.5.1 installed. After that visual composer only shows the first few entries of each page and post and makes any updates impossible. The ONLY way to stop this and enable me to update or add to the site is by replacing the jquery folder with the version from Wordpress 4.2.2
My mistake! I re-installed everything and I had VC version 4.11.2 not 4.11.2.1 installed. Thanks for your help.
No problem, glad you’ve made it
Remember to keep an eye on http://bridge.qodeinteractive.com/change-log/ where you can always see the latest theme version, and latest versions of the included plugins.
Greetings,
Qode
Can you tell me when Bridge will be compatible with Woocommerce 2.6
Hello,
Please wait with plugin updating until we release official theme update for the compatibility with it.
It’s a big update of the plugin, with some core files changed, so as soon as we finish testing and update changed files, we will release new theme update for the compatibility. It will be really soon.
Qode
?Hi Support,
We have this problem after imported the the demo61 from qode import.
I choose “all” for the import types and ticked the attachments. Please check below url which we trying to importing this demo61, but the header and layout was different from this actual demo61(http://demo.qodeinteractive.com/bridge61/?)
Please advise, thanks.
Hello,
Please, submit a ticket on our support forum at https://qode.ticksy.com/ where some of our developer would take a closer look and try to assist you to finish import job well.
Qode
trying to submit from https://qode.ticksy.com/, but it shown me an message, your help support expired. Possible to help us from here, apologize.
Hi again,
If the import process was properly done – you should have got totally the same looking site like our demo.
Try going to Appearance -> Menus, delete all your menus, and import the demo content once again.
But the best would be to allow WP admin access for our support team on ticksy so they can see this closer and help with proper demo importing.
By support policy of Envato (Themeforest), when you purchase some theme you get 6 months of support included, after which you need to extend your support in order for more help on ticksy system.
Qode
Hi,
How can i extend this support license? and how much is that?
Hi again,
When you login to your profile here on theme forest, and go to Bridge page, just follow the instructions from the screenshots http://screencast.com/t/ZSyjxQsQA http://screencast.com/t/nLcXXNoR
the price is defined by Themeforest, as we know it depends on when you extend it (before it has expired, or after…)
Qode
Hi Thanks for the info,
Would like seek some advise from you guys, i download the latest of themes and wordpress 4.5, i had tried many times to import the demo61, but eventually the layout was abit different from actual, not really sure where goes wrong. Appreciate if you could advise below URL we done.
DEMO URL: http://demo.qodeinteractive.com/bridge61/ OUR TEST URL: http://traveltales.sg/web/
Hello,
Did you import all, including Options and Widgets? At the moment, looks like you only imported content. You’re missing footer/sidebar, and menu as well.
Qode
Hi,
I import “All”
Then please submit a private ticket to https://qode.ticksy.com , with a link to your site and WP admin access, so that our support team can check this and help you get the proper demo imported.
Hi,
I am using Image with Text Over on a site. I have used the button shortcode when you hover over the image. It works fine on desktop but on responsive view the button doesn’t appear on hover and nothing is clickable. Can this be fixed at all?
Many thanks
Simon
Hello,
Please paste the following CSS code into WP Admin -> Qode Options -> General -> Custom CSS field:
.touch .portfolio_slides .item.mHover .hover_feature_holder{ display:block!important; } .portfolio_slides li.item.mHover .hover_feature_holder_inner{ opacity:1; } .touch .portfolio_slides li.item.mHover .image_pixel_hover{ background-color:rgba(21,21,21,0.78); display:block!important; }
Qode
Hello,
Please note that the link you posted is invalid. In Qode Options -> Portfolio -> Portfolio Single, you can enable lightbox for images/videos on your single portfolio pages.
Qode
Hi Guys,
First of all thanks for the theme, it’s working wonders.
I’m having an issue with the qode slider however. I have uploaded a video background for the slider and in desktop mode everything works exactly as I want it to.
However when I shorten my browser window/go to tablet/phone mode there is a white bar of space either bellow or inside the slider that appears as such:
http://imgur.com/a/gT2eIAny way to solve this?
Hello,
Note first that when you manually re-size browser window to test , you need to refresh/reload the page, because the slider script is doing height calculations on page load.
Also note, if you’re using Parallax effect for your Qode Sider, you should disable it for touch devices in Qode Options -> Qode Slider, since not all touch devices are supporting it. When disabled, regulat static image will be shown.
If the problem is still on after all this, submit a ticket please to https://qode.ticksy.com , with a link to your site so we can check this.
Qode
Hi
The shop demos that you have, if I install one of these will they look the same as your demos? With dummy products, home page layout etc for example – http://bridge12.qodeinteractive.com/
And would I have to install woocommerce?
Thanks
it’s OK I know what I need to do now
One thing I have noticed when I install http://bridge12.qodeinteractive.com/ is the shopping bag icon is very distorted and appears twice as big and cut off compared to your demo?
Thanks
Hello,
Please, try to reach our agents on support forum at https://qode.ticksy.com/ and they would help you to solve issue with different layout from our demo you are facing right now.
Qode
Hi, I’m having a few issues with my portfolio on my one page page website. First when I go to the portfolio section, the images don’t show up, its just the menu untill I click ALL or one of the other categories?
My second problem is that I have it set up as three categories, when I click on ALL or print, it comes up correctly, I have 5 rows across but when I click show more, it goes to one row and all the images are under each other so it looks strange.
One more question I have is it possible to have subcategories for the portfolio, so if I have Print but then a dropdown menu to subcatgories?
(I posted my first question already a few pages ago but thought i thought I’d put everything together)
Thanks for your help
Hello,
The best solution would be to submit a ticket to https://qode.ticksy.com , with a link to your site, so that our support team can inspect this and help.
It could be caused by some plugin you use, or outdated theme/Visual Composer version.
When it comes to portfolio sub-categories, those can’t be used within the main filters on portfolio list, only when you use one-category portfolio list, and set it to show some parent category that has sub categories.
Qode
Hi,
I have installed the full demo of your ‘Construction Company’ theme recently http://bridge3.qodeinteractive.com/
onto my new website http://www.gridgsp.com.au
How come the slider background image is bigger on my demo compared to yours? This makes it look unproportional.
Could you assist here?
Thanks
Hello,
this demo uses Qode Slider. And we’ve specified fixed height for it in slider’s shortcode to be 600px. On your site it’s set to 800px.
So, in your WP admin go to Pages -> your homepage, scroll down to Qode General panel, and in Slider Shortcode field, where the shortcode for this slider is pasted, set the height attribute to be 600 instead of 800.
Qode
Hey I have a hamburger menu But when I click on it I do not see the menu items
Hi,
Please, submit a ticket on our support forum https://qode.ticksy.com/ and some of our agents would take a closer look. Include there in private message also your site URL and WP credentials.
Qode
I see that your theme allows up to 4 columns. Is it possible to create a 5th column for the footer?
Hello,
We don’t have options for that layout of footer area.
Qode
Why does the content slide down when the page loads? In particular the title area image takes a while to load. Thanks
Hello,
Please submit a ticket to https://qode.ticksy.com , with a link to your site, and our support will check this, and test your site’s performance and provide help for this.
Make sure just that this photo is not extremely large, also note that you can enable loading animation or preload pattern in Qode Options -> General, so it’s used while content is loaded.
Qode
