26721 comments found.
Help! Logo disappears in the las actualization. Any clue to fix this. Thanks!
Hello,
Please update your theme first to the latest version 9.1.3 by following instructions from below: http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/
After it, update VC plugin, here are the steps:
1. Please make sure main theme is activated while performing other steps
2. Go to Plugins page in your WordPress Dashboard, locate Visual Composer in the list, deactivate it and delete it
3. You will see message that required plugin is missing at the top of your WordPress Dashboard
4. Install the plugin and then activate it
Please, make sure your browser cache is cleared after. Then all should be working well again!
Qode
Hello I’m trying to insert instagramm widget in footer but I do not see it well connected by social Qode options . Once you connect your profile do not see it in the footer
Hello,
In Qode Options -> Social, you first need to connect to your Instagram account. After it, go to Appearance -> Widgets, and add Qode Instagram Widget into desired widget area (footer column), and fill in the settings.
If you still have issues with setting this up, submit a private ticket to https://qode.ticksy.com , with WP admin access for your site.
Qode
expired on support 
Hi again,
Hard to help this way, agents need to login to your WP admin in order to test this.
Just make sure please that you have connected first to your accound in Qode Options -> Social.
And then, in Appearance -> Widgets, when you drag Qode Instagram Widget into some widget area, you should get these options for filling in http://screencast.com/t/RZL2MWAYb0M9
Do you get these? That means you’re connected, and when you fill those in and save, the photos should appear in your footer/chosen widget area on site.
Qode
Hello,
Love the new demos you’ve created!!! (They look particularly good on mobile!) I have some pre-purchase questions:
1) I love the image carousel at the bottom of Bridge Black-and-White demo (Age of Glory) homepage. Can that type of carousel be added anywhere (e.g., blog post, individual portfolio pages)?
2) Do we have complete control over blog post layouts? I’d like the option of having a full-screen image in the header and the option to add different elements within the post.
3) Can we insert a masonry portfolio or gallery such as the Bridge Photography Tiles demo homepage anywhere?
Thank you!
Hello,
Glad you like them, thanks 
1. If you’re referring to this demo http://demo.qodeinteractive.com/bridge91/ , at the bottom of it, we’ve used Qode Image Gallery element from Visual Composer. You can add it anywhere with VC yes, you just need to enable Visual Composer for posts and portfolios.
2. Yes. For each post you can enable/disable title background image (full width image in header), and you can enable Visual Composer for posts content, so you can create the content for your posts using all the available elements.shortcodes.
3. Yes of course, it’s a portfolio list element , that you can add on any page.
Qode
Thank you for the fast response!
2) Does this also mean the header image in the blog post can be full-page as well as full-width?
And realized I have a couple of more questions:
4) Can the blog posts have similar navigation to the individual portfolio pages (i.e., “previous” and “next” with project titles)?
5) Can we disable the date in blog posts?
6) If we use the blog post title in the header area, can we disable the post title below the image?
Thanks again!!
Hi again,
2. Yes, you could use Qode Slider for it, with just one slide – and it will be full screen in that case.
4. It can be achieved with some minor modification, our support team will guide you for it.
5. Yes
6. Yes of course
Qode
Hi Sir, we have installed the demo of bridge10. However, the menu cannot be clicked and goes to its related section. This is our URL: http://goo.gl/1IB7RU Please kindly assist us for this issue. Thank you.
There are 2 issues: 1) the top menu does not work with anchors 2) the visual composer it is not working on editing pages Please kindly assist us for this issue. Thank you.
Hello,
It looks like issue with jQuery conflict after WordPress update.
Please update the theme to the latest version 9.1.3, here are the instructions : http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/
And then update Visual Composer to 4.11.2.1: http://bridge.qodeinteractive.com/documentation/2-getting-started/2-4-installing-plugins/2-4-8-updating-plugins/
Clear browser cache after this and everything should be back fine.
Qode
I purchased the theme but when i open the theme ,there is no where written that i have license of this theme,plus i dint even got an email stating that here is your download and i don’t receive regular updates..
Hello,
As it’s shown to us here – your purchase is regular. When you go to your Downloads section here on themeforest, next to the Bridge theme name, you should be able to download purchase code – unique qode for your theme. http://screencast.com/t/Egg9IMCis8q
That’s the code you use for submitting tickets to our support team as well. And there you can always download latest theme package, and themeforest should always send you an email when there’s new update available.
Qode
it is impossible for me to select more than 4 or 5 photos for a gallery. if i choose more images than that, it freeze and operation never completes
removed
Hello,
You should be able to add more photos of course. Submit a ticket please to https://qode.ticksy.com , with a link to your page and WP admin access, so that our support agents can check this issue and help you with it.
Qode
I have Bridge as my Word Press website theme. It started acting up last week and isn’t showing all the information on our website when we go to our site. The header bar / hero images / & other icon images have just disappeared. I heard that word press did an upgrade that may have affected some templates. What could have caused this and how do I fix it?
my address is: www.elevateinsurancegroup.com
my email is: elevate.dkh@Gmail.com
Hello,
Yes, this is caused by the WordPress update you’ve done, without updating your theme and Visual Composer. You currently have very old versions of both, that are incompatible with new WP.
Please update the theme to the latest version, here are the instructions : http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/
And then update Visual Composer: http://bridge.qodeinteractive.com/documentation/2-getting-started/2-4-installing-plugins/2-4-8-updating-plugins/
Clear browser cache after this and everything should be back fine.
Qode
Hi
?Hi, When changing languages on a website my users get redirected to the homepage of the chosen language instead of being presented with the translation of the page they’re in.
Is there a setting to change this?
Thank you
Hello,
Are you using WPML plugin for multi-language site? Most likely some settings for it aren’t properly set. Consult our support team at https://qode.ticksy.com , so they can check this and help you.
Qode
Hello, urgente buG!
In my website if you go to any page and then u click on my logo to return to the homepage, it doesnt work.
Already downloaded the newest version.
http://wepulsedigital.pt/Hi,
Most likely this is caused by some third party plugin you use. Try disabling third party plugins one by one, and check this issue, to see which one is causing the problem.
If the problem is still on, submit a private ticket to https://qode.ticksy.com , with a link to your site and WP admin access , and our support team will check this closely.
Qode
Hi, already opened a ticket and had no response. Can you please check it? Thanks
Please tell us the ID of your ticket?
My developer purchased your product and now your the support is over. however I upgraded to wp 4.5 and your latest theme upgrade, and now my woocommerce checkout fields are the same color as the background, so the fields are not visible. Please assist !
Seems to be… partially fixed… by custom css… however I cannot get the country dropdown to have a different color
Hello,
By default, all the input fields on this page have white background.
There’s no direct option for changing this, you need to write some custom css for it, like you did.
For country dropdown, you can try with this css
.select2-results {
background-color: red;
}just set the color you want.
Qode
Thanks… that works… However when I select a country and move to the next field then the background of the country is still the background color. How do I change the background of the selected country
Hello,
Some more css should be applied most likely. We advise you to get in touch with our support with a link to your page, so they can write the precise css.
Qode
Working with Full screen sections.. and anchor points within page.
As you can see from these screen sections I have set up correctly but the menu is disappearing when I jump to anchor point from menu..
Have anchor points been designed to work with Full screen sections?
http://prntscr.com/b0k7cg http://prntscr.com/b0k7ldHello,
Unfortunately, you can’t combine anchors with Full Screen Sections template, it won’t work properly.
Qode
Hi
Do you offer a category shotcode? i have tried using products list, but I would like to show 4 categories.
Thanks
Hi
I have added the product list masonary to my home page and added home-page as my category slug. I have two products within this category. But when I view the home page the masonry list does not display any of the products.
It’s only when i remove the category slug that random shop images display.
I take it this is a bug?
Thanks
Hello,
1. You can use Default Product Category or Product Categories shortcodes from WooCommerce for this.
2. Thanks for reporting this, yes you’re right about it. We will inform our dev team about this issue, so they can work on fixing it as soon as possible, for the first next update.
Qode
I tried the WooCommerce ones and for some reason the featured image is tiny. I really like the product list elegant, but this also has the same bug as I mentioned above, also would you be able to make it so you have the option of 4 columns?
Thanks
Hi again,
Thanks for reporting this, dev team has been informed so this should be corrected for the very first next update.
When it comes to four columns for these elements, although there’s not an option by default, that can be achieved with some css, not a problem. Submit a ticket to https://qode.ticksy.com , and our support will write you the precise css code to make this element display the products in a four columns layout.
Qode
Hi
Think I have found another bug. I have added Woo Product Categories and specified 4 columns, but when viewed it places them in 2 columns.
When do you think these fixes will be made as I have a deadline, so will need to look for another theme.
Thanks
Hi again,
This is the default element of Visual Composer/WooCommerce, that we have tested now, and four columns setting works for it, no problems there.
Please contact our support by submitting a private ticket to https://qode.ticksy.com , and allow us WP admin access for your site to inspect this.
For the bugs related to category slug in Product List Elegant/Masonry, we have informed our devs, so it should be for the first next update hopefully.
Qode
?hi, i try update my site with envanto tool kit but the system go to error : Warning: function_exists() expects parameter 1 to be string, array given in /web/htdocs/www.simonemartino.it/home/wp-admin/includes/class-pclzip.php on line 1770?
WORDPRESS VERSION 4.9.3.1? ENVANTO TOOL KIT : last
thanks
Hello,
Please make sure you’re using the latest version of Envato Toolkit that can be found here https://github.com/envato/envato-wordpress-toolkit
If you still have issues with it, you need to contact plugins support for this problem, we haven’t faced this error before.
In a mean time, you can update your theme manually http://bridge.qodeinteractive.com/documentation/2-getting-started/2-3-installing-the-bridge-theme/2-3-4-theme-update/
Qode
Hello, this theme is great! Just wanted to ask if it supports the wp ecommerce plugin.
Hello,
Thanks for your message.
Note please that Bridge theme is compatible with WooCommerce plugin. We haven’t tested WP eCommerce plugin, if that’s the one you were referring to.
Qode
Good morning , I’m having a problem with qode slider. I have migrated my wordpress and everything works except the qode slider. My url is www.asturwagyu.es . Can anybody help me? I would greatly appreciate it a lot. I can not find any solution. Thank you very much
Solucionado! Gracias
Thanks for updating on this
Hi, with WordPress 4.5.1 and BridgeVersion: 9.1.3 the Visual Composer 4.8 does not work! What is the solution? Please help me.
Hello,
You need to update Visual Composer to 4.11.2.1 version, that’s included into Bridge 9.1.3
Here are the update instructions:
1. Please make sure main theme is activated while performing other steps
2. Go to Plugins page in your WordPress Dashboard, locate Visual Composer in the list, deactivate it and delete it
3. You will see message that required plugin is missing at the top of your WordPress Dashboard
4. Install the plugin and then activate it
and clear cache after update, it should be all fine then.
Qode
MANY THANKS – this works fine! do i have to activate visual composer license in the licence-tab?
Hi again,
You’re welcome – glad to hear that
No, you can ignore this notice you have for additional activation for included plugins in your WP admin. Since we bought an extended licence for Visual Composer, we can’t give you purchase code of this plugin because of policy and terms of Theme Forest. We will always provide latest plugin version in theme updates.
Qode
After the latest upgrade, you have problems with various demo content imports. For instance, Funitures78 will be missing the logo content and this the page won’t be displayed correctly. Please have this and other themes fixes. It’s very annoying as a customer.
Hello,
Make sure please that you have the latest theme version, and latest Visual Composer version, it should work all fine with those?
Nothing should be missing.
If you still have the issues, contact our support by submitting a ticket to https://qode.ticksy.com , with a link to your site and WP admin access, so they can check this and help.
Qode
I’ve imported a new demo onto my site, the freelance demo and I can’t find how to get rid of or change the yellow active menu background Help?
Hello,
In Qode Options -> General -> Custom CSS field, you can change this background color for active menu items http://screencast.com/t/KrtrBPnJR5gz
Qode
I was wondering if there is any possible way of getting the purchase code for my clients Bridge Theme that was purchased for her by an old developer. We want to upgrade the theme but have no access to the Envato marketplace login that was used or a purchase code. It’s a real bummer. We will be more than happy to provide you with what we can to try and prove the theme was in fact purchased. I hope to hear from you soon. Thank you.
Hello,
Unfortunately, there’s not much we can do to help in this situation purchase codes are in charge of Envato market – and belong to the profile that purchased the theme. Try contacting Envato support to see if they can help about this.
Qode
I can see an error in the console after install
Uncaught TypeError: $.fn.appear.checks[length] is not a function
plugins.js?ver=4.5.1:22
just so you know !
Also, with the “icon with text” VC box – how can i make the title link also ? at moment only text and icon but i cant make the title link :I
Also what is the point of having the “animated icons with text” vc addon if we cant control the hyperlink !! all icons link to javascript:void(0) !!! and no way to change this
Hello,
1. Please submit a private ticket to https://qode.ticksy.com , with a link to your site, and WP admin access, so our support team can inspect this.
2. When it comes to Icon With text element, Title is not link by default. We’ve created an option to add link separately to this element, and icon can be linked as well.
3. Animated Icons with text is different shortcode, that does not offer links, unlike regular Icon With text element.
Qode
