Hi,

The 404 problem looks like a permalink issue. Kindly go to SETTINGS ->PERMALINKS in your backend and set the permalinks to default style. Save the settings and then subsequently set it to POST NAME and save the settings again. This will refresh your htaccess file and will resolve any permalinks issue.

Thanks, Swami

Thanks for pointing this out, we have fixed the portfolio item.

Thanks, Swami

Hi,

Kindly share your wordpress admin url, ID and password to help@brandexponents.com and we will investigate the issue at the earliest.

And please do renew your support pack. It is only fair that you do, given other customers are paying for support and we spend our valuable time and effort to assist with issues & queries. Please note that issues are not always related to the theme.

Thanks, Swami

Hi,

We don’t have a layout yet that shows the blog author image, but will be available in one of the upcoming updates. Please share the link to your blog page and I will give you custom code to remove the duplicate featured imaged.

Thanks, Swami

Hi,

Please use the css snippet below.

#navigation { display: none; }
#header-inner-wrap.top-animate #navigation {
    display:block;
}

Kindly paste the code in the custom css setting under OSHINE OPTIONS > GENERAL SETTINGS. Kindly ensure that Options Panel cache is NOT turned on. 

By the way, it looks like your free support period has expired. Kindly renew support by purchasing an extension from themeforest in order receive timely responses to your support requests.

Thanks, Swami

Hi,

Please use the icon module in the page builder where the 500px icon available in the collection. Kindly refer screenshot here : https://cl.ly/3l0m4605440X

If you want to use the icon in the footer, kindly add the icon in the page builder, copy the shortcode of the module ( use the copy icon ), and then go to OSHINE OPTIONS -> FOOTER SETTINGS and paste the icon shortcode there. If you would like to use the icon in the header, paste the shortcode inside the CODE CONTENTS setting under OSHINE OPTIONS -> TOP HEADER SETTINGS -> HEADER WIDGETS Panel.

Thanks, Swami

Problem solved. Many thanks. Regards.

Hi Marc,

I checked your site and it looks like you are minifying the javascript files either using a plugin or is being done by your server. The concatination is causing javascript errors in the page, preventing your submenu from working. Kindly remove the minification / concatination of scripts and it should start working fine again. Some minification solutions can break scripts, and I would recommend using the W3 Total Cache plugin for your caching and minification needs.

Thanks, Swami

Hi Swami,

Thank you! Bluehost (our hosting provider) recommends using a service called Cloudflare to reduce page load and throttling. Once I disabled it everything began working again, both on mobile and on PC. I can’t thank you enough for getting to the bottom of this for us.

Hugely appreciated,

Marc

Hi,

Thanks for purchasing our theme and sure we can install the theme for you. Kindly email us at help@brandexponents.com with your FTP & cpanel details and I will put you in touch with our installation expert.

Thanks, Swami

Hi, the url is dev.vycom.nl/dolfin. Thanks in advance.

Hi,

Kindly use the following css snippet to hide it from mobile devices.

@media only screen and (max-width:480px) {
    .header-code-widgets {
        display: none;
    }
}

Kindly paste the code in the custom css setting under OSHINE OPTIONS > GENERAL SETTINGS. Kindly ensure that Options Panel cache is NOT turned on. 

Thanks, Swami

Thanks Swami!

Thanks for your interest in purchasing our theme. Yes you can use any of the blog layouts in a demo layout Blog Styles are just a global setting in the Options Panel.

Thanks for your interest in purchasing our theme. Yes of course you can use v6 layout v17 demo Its just a setting in the options panel.

Hi,

Please give me the link to your site so I can check why the code is not taking effect.

Thanks, Swami

Thank you!

Hi,

The problem is with your css. Kindly use the snippet below. Your css is targeting the anchor tags with the class aboutlink, but you have assigned the class to the section, which means you need to target the anchor tags in that section.

.aboutlink a, .aboutlink a:visited, .aboutlink a:active { 
    color: #3366FF; 
    text-decoration: none; 
}

.aboutlink a:hover {
    color: #006699; 
    text-decoration: underline;
}

Thanks, Swami

Hi,

1. You should be able to find the option in the Other Layout Option metabox. Here is a screenshot for your reference – https://cl.ly/2L0Z0J0b1h0b . Kindly ensure that you have the latest version of the theme. If you are still unable to identify the option,please email us the site’s URL, wp-admin id and password via the contact form in the support tab so we can log in to investigate further.

2. The option to choose the style of the (portfolio) slider arrows can be found under OSHINE OPTIONS > PORTFOLIO SETTINGS.

3. The default contact form that is included in the theme, has a specific set of fields, and cannot be edited. However, you can use the contact form 7 plugin to add custom forms. The shortcode generated by the plugin should be added in the Page builder using the “Plugin Shortcode” module.

4. Do you want to add button in the slider created using MasterSlider or Slider revolution ? or in the Sliders used in Portfolio page? Kindly provide a link to this page, so I can assist accordingly.

5. You can showcase images in more than one ways . You can use the Grid Gallery Module, Gallery Carousel/Slider or simply add them in the Text Block module using the Add media button. If this does not work in your site, please email you details via the contact form so we can investigate further.

Thanks, Swami

Hi,

We have not modified the natural Scrolling Speed in the theme and it should be based on your devices’ setting. We modify the scrolling only in Single Page Sites, to navigate from one element to other or in cases when “Scroll to Section” is activated. If you still think the scrolling is too fast, please give me the URL, so i can check in a couple devices at my end.

Thanks, Swami

Hi,

Thanks for purchasing our theme. Please note that when you make changes in the Header Hero Section settings panel or any of the other meta box panels, you will have to update the page. Refer screenshot here: https://cl.ly/3A2G3K2r3p2v

The green SAVE PAGE BUILDER is just for saving the page builder content. Please note that the page builder auto saves when you add / edit any modules. However when you delete / rearrange items, you will have use the save page builder button.

Thanks, Swami

Hi Adira,

I guess you have accidentally trashed the page by mistake, kindly check your trash for the Home 1 page and if its there , you can easily restore it. If not, you can reimport the demo, and when reimporting, just choose to import CONTENT from the demo. Reimporting the Options panel data will overwrite any existing changes you may have made there.

I will have to check your backend to investigate the footer text issue. Kindly share your wordpress admin url, ID and password to help@brandexponents.com and I will check at the earliest.

Thanks, Swami

Thanks! Will do. Also how do I change the contact form button style (color, outline or not etc) Also where do I change the bottom footer color? Thanks.

Hi Adira,

The option to change the background & text color of the contact form button, is right there in the module’s settings in the page builder.

To change the background color of the bottom footer widget area and the actual footer kindly go to OSHINE OPTIONS -> BACKGROUND SETTINGS panel. To the change their respective text colors, kindly use the controls under OSHINE OPTIONS -> TYPOGRAPHY -> FOOTER panel.

Thanks, Swami

Hi,

Apologies but unfortunately the answer to both your questions is a no. With regard to the first request, we can try a javascript solution. Give the SECTION enclosing the GALLERY module a unique ID by editing it in the page builder. Then subsequently try the following css js snippet.

jQuery(document).ready(function() {
    jQuery('#SECTION_ID .be-photoswipe-gallery a').attr('href','#');
    jQuery('#SECTION_ID .be-photoswipe-gallery').off('click', 'a.thumb-wrap');
});

Please replace SECTION_ID with the ID that you had assigned. Kindly paste the code in the custom javascript setting under OSHINE OPTIONS > GENERAL SETTINGS. Kindly ensure that Options Panel cache is NOT turned on.  The snippet worked when I tested it in my demo.

Thanks, Swami

Hi,

Thanks for your interest in purchasing our theme. Yes of course you have access to the v25 version or any other demo for that matter. We have a one click import plugin included, which you can use to choose the demo of your choice and then import it, immediately after installing the theme. Your site will then look like the demo and you can easily get started from there by changed the images and content to your liking.

Thanks, Swami

Hi Susan,

We are currently hosted with ASO and I wouldn’t recommend it even to my worst enemy as their server goes down quite frequently. We are ourselves migrating to WP Engine and have read a lot of positive reviews about them. Support so far is really good and server is quite fast. Siteground is a another provider with excellent reviews. You can also check Flywheel. Here is an article that I personally found useful, when making my choice – http://chrislema.com/change-web-hosts/

There are coupons available for most of these hosting providers, so kindly google for it, before making a purchase.

Thanks, Swami

Thank you for the reply Swami, this info is very helpful. I was looking at WP Engine vs Web Synthesis. I found WS interesting because they offer tools for content and website optimization, uptime monitoring and outreach tools.

I found a post on themeforest.net claiming that WebSynthesis has disabled the exec() / exec.php or url_fopen functions for security reasons.

Can you please verify that you do not use these functions in Oshine. So that I can verify that the Oshine theme will work on their hosting platform, should I decide to use them over WP Engine which looks like it has great options for staging, editing and migration.

Do you have any feedback in regard to WP Engine vs Web Synthesis?

Again thank you for your kind, helpful and prompt response.

Hi Susan,

We have only recently moved to WP Engine ( just a week ), but so far the support has been great and setup is very simple. Its quite fast as well. I haven’t heard or used Web Synthesis so no comments on it. All the features in our theme & demos are working fine, but WP Engine does blacklist a number of 3rd party plugins, so be sure to check that list.

Thanks, Swami

Hi,

I am not sure where you have posted this question, but we do respond to all our requests here as well as in our support platform. We sincerely apologize and we have probably only missed it by mistake or question probably never reached our support platform.

With regard to your query, to remove the zoom functionality, you would have to change the lightbox type used. Kindly edit the GALLERY module in the page builder and choose the Lightbox Style setting as “Magnific Popup”. But you will lose other functionality as well, such as the pinch & swipe and social sharing.

Thanks, Swami