8633 comments found.
Hi, I just purchased your great theme (Classic Agency Design).
When I open the page «Classic Agency Design» I can edit the whole page, but I can’t find the place where to edit/change the slider? Can you help me to understand where to change the default slide elements?
Many thanks 
Hi axxo and sorry for delay! We don’t use this wall for support since we have an official support forum that is constantly monitored. Headers are external to pages, please check this: http://www.undsgn.com/uncode/documentation/where-is-the-header/
If you need support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support the solution soon (without you need to wait so much time)! Thank you!
http://www.undsgn.com/support
does it works with Wordpress Download Manager plugin ?
Hi gantonr and thank you for interest!
We have not tested but since Uncode follows the WordPress core and it’s compatible with lots of advanced plugins I’m pretty sure you will not have any problems! Let us know if you need more infos!
hello, i have choose from settings…reading as a frontpage the Creative Artist Homepage. I try to change the main menu on the header. So i create a new menu and i set it as primary menu but nothings changes, why???
Hi sifis_inc, I think you are doing something wrong but just in words is not easy to say. If you need support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support the solution soon! Thank you!
http://www.undsgn.com/support
hello, i would like to ask if it is recommended to install uncode-child theme? if it is so, i install by uploading the theme in Appereance —> Theme --> Add New Theme -> Install Now : the uncode-child.zip file you provide in the download files? So after that i activate it and use this as default. And all the changes as fonts, backgrounds etc i do it manually in style.css file of child theme?
Hi sifis_inc and sorry for delay but the best to ask for support is the official forum that is constantly monitored, child theme is used for more advanced modifications since fonts, backgrounds are other stuff can be edited by the Theme Options: http://www.undsgn.com/uncode/documentation/child-theme/
This theme is beautiful. How often do you guys plan on updating? Are you able to stay competitive with the top themes on the market like Avada and Enfold?
Hi mikequery and thank you for interest! 
This is the change log, we are quite ready to publish a new update in the next few weeks: http://www.undsgn.com/uncode/documentation/change-log/
We hope to stay competitive with this big brands that are on the market from years, what can I say, we are the only new theme between 2015 and 2016 that entered the top ten and we hope to perform even better: https://themeforest.net/page/top_sellers
Sounds great! Your theme is really solid, I’m enjoying it so far and I think it could replace Avada for us.
Another question…are you guys compatible with the following plugins:
- The Events Calendar - Event Espresso - Gravity Forms
Hi mikequery and thank you for appreciate! It’s compatible with Gravity Forms and I think it’s also compatible with The Events Calendar (I have seen in the support forum users installations with this plugin and also the Pro version, and the assistance was not about plugin problem). I don’t know about Event Espresso, sorry. Let us know if you need more infos!
i am trying to register a new account to undsgn for support…in the “ThemeForest Marketplace Username (case sensitive) ” what should i fill in the text box???
Hi sifis_inc, you need to insert exactly the username as it is written here “sifis_inc”, take care cause some users have autocapitalisation option in the browser. If you still have problems send a private message from here so we can create an account for you: https://themeforest.net/user/undsgn
hi, i am in the first steps….i navigate to Appearance > Themes….Click Install Themes and click the Upload button…Navigate the uncode.zip file on your computer and click Install Now…....and then is OPENING A WINDOW INSIDE BACKEND ASKING ME “Are you sure you want to do this?” ...Please try again…..WHAT I CAN DO????? AND OF COURSE THERE IS NOT INSTALLED THE THEME..
Hi sifis_inc and sorry for delay! This is a server side “issue”, please refer to this article of our documentation or search the same error on Google since it’s a default from WordPress (as you note the theme is not installed): http://www.undsgn.com/uncode/documentation/are-you-sure-you-want-to-do-this/
If you need support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support the solution soon! Thank you!
http://www.undsgn.com/support
Hi, I already bought 1 licence of this theme and I love it. Before I purchase a 2nd licence I have a question: My project is for a sunglasses online shop. May I display my products in square size?. In all your examples products are displayed in vertical-rectangular size. Thank you.
Hi nicomad and thank you for repeated interest in Uncode!
You just need to upload square images, don’t be confused by the ratio we use in our demo site. You can use any ratio images you need. Let us know if you need more infos!
obviously the best theme ever to be built! thank you—I understand the remove transparency on the page settings or pages settings – however I would like transparency on the home page, in my current settings which achieves the transparency on the home , I get my header block on top/behind the menu – when i switch to page to be non transparent by default , I cannot seem to find a way to get transparency on a single/home page – can you advice how to have normal behavior without transparency on most pages, yet achieve transparency on the home or specific pages? thank you for making something awesome and I look forward to learning how!
Hi oceadesign and thank you for appreciate Uncode! This is an scenario, if you need the menu is transparent in the homepage you need to set the menu to be transparent, then just try to not use header in the other pages (I’m mean instead insert headers as headers insert inside the page contents). Anyway if you can open a ticket in our support forum maybe it’s easier for us check your setup and suggest details if applicable: http://www.undsgn.com/support
Hi, I have one problem with Portfolio. I added Page to the PostType. When I add a page in the Index content and save, the featured image on the front page, from that page doe not show. It only says Media not available. If I click, it redirects me correctly the page. Any solution for this problem? Thanks.
Hi alexandrealves13 and sorry for delay!
It seems you have not insert the featured image for the portfolio page: http://www.undsgn.com/uncode/documentation/featured-image/
If you need support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support the solution soon! Thank you!
http://www.undsgn.com/support
I am looking to use your theme for a new clients project and have a question. Is there a way to have diagonal lines separating each row? Like this: http://demos.artbees.net/jupiter5/shortcodes/shape-divider/
If not can a plugin be used or do you think your coding will conflict? The client uses diagonal lines in all their advertising so I have to be able to incorporate this.
Hi artistic24459! We have not tested plugins for this, I have seen an user that have made something like this but I don’t know if was a plugin or customisations. We have this in our list and this we’ll be a new feature 100%, unfortunately we cannot give you a deadline for this.
Could you give me a link to the users website that did this? I have your theme already for another project so I can see if I can get it working before I buy it for the new client. Would be great to ask how he or she did it.
Hi artistic24459, I’m sorry but in our forum we receive dozens of tickets a day, really cannot find and help. Anyway if you are interested on this and this is vital I always suggest to wait the official support/update.
Hi guys, has the sticky menu for mobile been added. I noticed it has been talked about over the past year and you said an update is coming. Is it ready? Thanks
Hi launcheddigital and thank you for interest!
This is just ready in our development stages and this will be shipped with the upcoming update (just few weeks). Let us know if you need more infos!
Hi,
I want to buy your theme but there are lot of people who are complaining about the website LOADING issues. eg demo http://www.undsgn.com/uncode/homepages/classic-agency/ takes about 14-15seconds on first load. will there be an update soon to reduce loading time? this is really concerning
Hi ehsanrazavi and thank you for interest! Where you see customers complaints about loading time? Please check the customers showcase: http://www.undsgn.com/uncode/showcase/ for example http://tomrobakphotography.com/
Uncode is just super optimised for speed and you just need a good host. With the GTMetrix tool our Classic Agency stay 6 seconds considering on the demo we use also extra resources like the optional panel and the chat tool. What connection are you? Let us know!
I’m getting error : Ooops, the Demo Content couldn’t be imported all in once. Please refer to this troubleshoot thread for a possible workaround.
Please help me out.
my email is : temlatesdesigns@gmail.com Please email me the details so i can send you the login Credentials so you can help me out.
Hi ahmedraza and sorry the delay during the weekend! If you need support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to import demo contents for you soon! Thank you!
http://www.undsgn.com/support
hi! I absolutely love this theme, thanks
I hace two questions:
How can I display my logo? I have set the logo in theme options but I can´t see it.
How can I set my primary menu in white colour?
Hi ernestogbusta!
1. Here you can find all the informations about use the logo, anyway it’s pretty odd you don’t see it, have you set also the height parameter: http://www.undsgn.com/uncode/documentation/logo-options/
2. The menu color is automatically set by Uncode based on the skin of the column container of the header, for example if you check this example you can see the menu change color based on the slider: http://www.undsgn.com/uncode/homepages/classic-agency/
You need to edit this option of the header: http://www.undsgn.com/uncode/documentation/column-settings/#2835/5
Here you can find a detailed article: http://www.undsgn.com/uncode/documentation/transparent-menu-automatic-skins/
Anyway if you have any problems don’t waste time, support is offered for free in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support the solution soon (maybe a bit of delay during the weekend)! Thank you!
http://www.undsgn.com/support
- Sorry for the skin this is the right screenshot: http://www.undsgn.com/uncode/documentation/column-settings/#2835/4
Hi!
Is the theme SEO and speed optimized?
Is there a way to get sections with “latest post”, “top post” etc?
Hi arskorvald and thank you for interest! Yes for sure, just for example check some report (ex: GTMetrix) for some sites of the showcase, ex: http://tomrobakphotography.com/
I don’t understand what you mean with ” a way to get sections with “latest post”, “top post” etc”, sorry. Can you please explain better? Thank you!
Thanks. Check the right sidebar from the avada theme: http://avada.theme-fusion.com/aenean-odio-mauris-consectetur-quis/
Is it possible to have sidebars with categories, recent post, top post, etc`?
Yes for sure we just have a more minimal design, sidebars in WordPress are just made of widgets: http://www.undsgn.com/uncode/blog/blog-boxed-sidebar/
hello uncode is it possible to change the position of the search box in the overlay screen?
Hi MoustafaJazzar and thank you for interest!
This is not an option from the admin, sorry. Where do you need this search is? Maybe we can suggest some quick and easy CSS modifications to sweet your needs.
Hi, I wonder, how do I add a ID attribute for a link to a column, textblock or single image? IDs are used pretty often. I need to open a textblock in a new fancybox popup, currently trying Easy Fancybox for this. But, because I cannot add a ID things get complicated. Thanks!
Hi adrianmccool! There are few schools of thought and most say that you have not to use ID at all cause you can do the same with unique class and you have an option to insert class in any row, columns and module. If you need help support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support the solution soon! Thank you!
http://www.undsgn.com/support
I’ve found a bug – you cannot use an anchor text/link on the final slide in content blocks using “content slider” element. If you disable loop – it works. If loop is enabled, the anchor link is unresponsive. Thought you all should know!
Hi innovatery and thank you for discover this possible issue! For this kind of issues you need to refer to the official support forum, there we have a completely dedicated support team, please drop a few lines and we care to support the solution / fix the possible bug soon! Thank you!
http://www.undsgn.com/support
Hey I was trying to do that prior to posting but I get this error “Permission Problem You don’t have permission to do that.”
And I’m logged in
Hi and thank you for confirm! I think you have not confirmed the registration email! Support team back to you soon
Hello, the template looks great and I have some presale questions.
1.) Is it possible to use the product page without the tags, sku stuff. Just a clean metro styled product page with a buy button?
2.) Can registered costumers login again to redownload bought files.
Thank you!
Hi isoarts, sorry for delay and thank you for interest!
1. This is a default from WooCommerce and we can help hide with a few CSS, otherwise if you need a more advanced solution you can also create a normal page, create your design with Visual Composer and insert the Buy button, so you have a completely “blank” canvas to work with in custom mode. I hope this make sense.
2. The whole shop is based on the famous WooCommerce (the most advanced and trusted ecommerce solution for WordPress), I think this is an option, this is just a tutorial on Woo users registration: https://blogvault.net/woocommerce-customer-registrations/ but you can find dozen out there and in case there are tons of plugins and addon you can explore.
Let us know if you need more infos!
