39217 comments found.
Updates not allowed 7 months after purchase bc I failed to activate support? I didn’t want to waste my time or yours. Now the theme gives errors and can’t be updated without repurchase. That’s terrible.
Hello @duffyoung,
That is not true and the updates are free for all of our customers as long as we keep developing Avada, whether your support is expired or not you will always be eligible for the theme Updates.
Please make sure you have registered your product to get the automatic update notification, or you can always update using our alternate FTP method as well.
More info can be found above.
Thanks
Ammar
Hi,
This may seem like a silly question, but I’m trying to have two lines in the Tagline for Header 4 and I’ve put the as well as and it’s still not working.
Any way to do this?
The site is: Dental911.com/newsite
Thank you!
-Arbel
Hello @Arbel.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Ammar referring to @dmon7 questions he or she can open a wordpress multi site and have the product installed once but use in numerous sites. Still legal. by so doing he or she can use different demos http://www.wpbeginner.com/glossary/multisite/.
alternatively @dmon7 can install her fist demo and then open a new page and import numerous page layouts from various other demos of the Avanda theme.
Hi there
I think we need to clarify this. About licensing, regardless of whether you have a standard WordPress installation or a WordPress multisite installation, according to Envato’s licensing terms and conditions -> http://bit.ly/2bdBDwp – you need a license per domain install of the theme
Regarding multiple demos, yes, if you want to install multiple demos that will require a WordPress multisite installation, but that will mean multiple domain installs
Thank you, MB
Hello,
we have a company that deals with web sites, we would like to use his theme for all our lavorazion.
A now we have bought two licenses, there are license packages 10-20-50-100 type?
Or you have to buy each license for each site?
Thank you
P.S. : Fantastic Theme
Hello @bmservicesri.
We are glad to hear that you liked our product, regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular
Thanks for choosing Avada.
Ammar
Hello,
I’m planning to build a forum website using your theme and the buddypress. Is there a poll plugin integrated within your theme that I can use for the buddypress? Been googling a while ago and I can’t find the perfect poll plugin for my project.
Please help!
Hello @Jedlarosa
We have never actually tried any polling plugin ourselves so can’t really provide a solid suggestion but i googled up a bit and found this one online that might be of help : http://bit.ly/2fss8tB
Hope that will help you out 
Thanks
Ammar
Hi there, I bought this theme 6 times already but now I have a new challenge that I would love to use Avada for. However, I’m not sure if it supports what I need.
I need to create a user generated content type website. I saw the forum theme you have, but i couldn’t login to see the user backend. So, my questions are:
1. Is there a login I can use for the forum theme so I can see how an user would submit content? 2. Is there an option to login using Social media such as Facebook? 3. Can an user follow another user? 4. How an user profile would look like. Do you have an example?
If Avada doesn’t support this, could i achieve this using plugins or does it require code?
Please point me in the right direction. If I can achieve that with Avada I’m buying it again for one of my new projects. =)
Cheers, Karen
Hello @Karen.
Yes we do have a login element that you can use actually on any page to register / login / password retrieval of user.
You can read all about the element here : https://theme-fusion.com/support/documentation/fusion-builder-documentation/#fbel-login
There are no options right now to login via social media, however there are plugins that you can actually use, i have never tried one myself but i found this one online that you can try : http://bit.ly/2fHX1gV
A user profile looks like a default WP user profile.
You can go to WP Dashboard > Users > Profile to check this out.
If you need any further info / assistance about this, please do open a ticket and we will get back to you as soon as possible, we will be delighted to welcome you in this Amazing community.
Cheers.
Ammar
Hi Ammar, Thank you for the info provided. However, it still not clear regarding the user view. After user logs in, they will see the WP Dashboard > Users > Profile page? I need to know if I can create the page they will see next for example. If there is a template page already. For example the Avada Forum theme. Can I login to that? I depend on this information to buy the theme again. =) thanks so much for your help.
Hello @Karenvaladares.
The forum demo you see actually use a 3rd party plugin called buddypress, so you can check the buddyPress profile page if you are looking to have a look at it here : https://buddypress.org/about/profiles/
We have no additional functionality to edit it from our end however if that is what you are asking for.
Hope that was helpful.
Cheers
Ammar
can I update to 5+ from 3.8.4?
Hello @Timkeeley
You can, however we recommend updating to 4.0.3 first and then updating to 5.0.3 from there, we have the complete instructions and a link to download 4.0.3 inside our Important Update Info section below.
If you need further assistance, please do open a new ticket with us with complete details and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Cheers.
Ammar
Is there a portuguese version of some of the options, such as “Comments”, “Read more”...
Hello @Xiluvangcosta.
Yes, our theme can be translated into any language you want, we actually have complete documentation related to translation that you can read here please : https://theme-fusion.com/avada-doc/translations/
If you need any further assistance please do open a new ticket with us and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Cheers
Ammar
Avada classic shop, how to do the search in the middle, at the moment it is on the right hand side. Thanks
Hello @Ausad178
Search icon in main menu will always come at the very end of menu item, in order to switch it to middle you have to make some custom edits into the theme files actually as its not possible out of the box.
If you need further assistance please do open a new ticket and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada.
Ammar
I see the fusion builder has an image carousel but how do I get a gallery with thumbnails that when you click on it, it opens a lightbox. And one where I can add multiple images at once and not select pic per pic as in carousel?
Hi there
With Avada you can do this by either creating a portfolio -> http://bit.ly/2ebkkys – and this gives you thumbnail and lightbox options on the thumbnail rollover
Or using image frame elements, you can create a lightbox gallery, see this example -> http://bit.ly/2fsbzwf – - scroll down to “Lightbox Gallery Option For Image Frame” to test it out
If you need further assistance or have any questions please engage with our support team and they will gladly guide and assist you
Click Here To Create An Account & Get Support
Thank you, MB
yes I know how this works, my question was why dont fusion builder come with an option to add MULTIPLE images with one click. Thus, having a gallery element which you insert and an option to ‘add multiple images’ – this is after all a portfolio element so you will need a gallery for your portfolio items, so now I have to add it picture by picture. This takes AGES. And is a pretty stupid way of doing it. this really sucks. Now I will have to use another theme or get a third party plugin, which will hopefully work on the theme??
Hello @Gustav939
It actually depends on shortcode, if you are creating a gallery using portfolio you do have to assign each featured image separately due to the way it works. However if you are looking to select all the images at once you have to create a gallery using default WP shortcode.
In order to create a gallery you can switch to the default editor and then click on Add Media > Create Gallery
Screenshot : http://prntscr.com/d3qrms
However when it comes to image carousel or portfolio elements, you have to upload the images one by one.
Thanks
Ammar
So, I updated the Avada theme to the latest version and now the layout of the website is broken.
It shows shortcodes on the front end.
i.e
What to do?
Hello @megacero.
That simply means that your shorcode conversion did not run smoothly, we have changed our shortcode syntax due to new fusion builder and a conversion needs to be run automatically after theme update that somehow didn’t run for you or was denied.
However we have a manual conversion trigger that you can find inside Avada > System Status and you can simply run the conversion from there.
Please read it about here : https://theme-fusion.com/fb-doc/technical/converting-fusion-builder-pages/
Once you run the conversion please make sure that Fusion Core and Fusion builder are updated to their latest version as well.
If you need any further assistance please do open a new ticket with us and our support team will gladly assist you with it.
Click Here To Create An Account & Get Avada Support
Cheers.
Ammar
hi, i have some pre buying question: have you a multivendor, deal, discount and coupon demo? have you other demo that i can find booking hotel , travel and rent a car
Hello @mehdijd
You can find all our available demos listed here : https://avada.theme-fusion.com/demos/ however more will be coming up soon, we do have a hotel and travel demo in the above list and also 2 woocommerce / shopping demos that you can choose from, however we do not have a rent a cart demo at the moment but we are continuously releasing new and more exciting demos with each update.
We will be delighted to welcome you in this Amazing community.
Cheers.
Ammar
How can I disable LayerSlider WP 6.0.3 update notification?
Hello @george_barbakadze
This is from the plugin itself and you can try to use any 3rd party plugin to hide the notice, i have never personally tried any plugin but found this one by a quick google search.
http://bit.ly/2frC1GbHowever we will be updating to the latest version of LS in our next update
Thanks for choosing Avada.
Ammar
Hello, I’ve installed the theme and a demo – can I use the demo as a base, and modify it to create my site?
Hello @donaldy2512
This is exactly why the demos are for and a lot of people do use the same strategy as it saves a lot of time and effort when it comes to building a website.
If you need anything else please head over to our support center and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada.
Ammar
Hi there. Before I buy another Avada license I am looking to create a site that allows front posting into a custom post type. Im comfortable with the plugins I need for CPT and front end posting but how does one make the right custom fields show up within the design I have created in my CPT in fusion builder? Need to know before I buy another licence as design is important. thanks in advance
Hello @roguey.
I am not entirely sure about your query here, however if you are looking to enable the FB on custom fields you can use a custom function for that and all our elements should then work on your custom posts, we will love to assist you with this if you can please do open a ticket and provide complete details about your query there if possible so we can provide you with more precise response.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Hi, I want to purchase your theme, it’s fantastic. One doubt please: I want to install it in my main domain for to have my website like a kanding page, and I want also other installation in a subdomain for my store. I understand that it is possible with your license because those installations are in same site with domain and subdomain. Can I do it? regards.
Hello @Dmon7
We are glad to hear that you like our product and we are working to make it even better in upcoming updates, Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular
We will be delighted to welcome you in this Amazing community!
Thanks
Ammar
Hi, then i think in other solution. Can I have more than one demo installation at same time in one wordpress? For example to have in same domain my company demo, a blog demo and the woocommerce demo? Or other like wedding, but more than one demo installed in the same wordpress under same domain.
Regards.
Hi there
The way that WordPress and themes work, is a single installation is domain orientated. You can only install one instance of WordPress and a theme at one time, concurrent installations are not possible. This is a software directive.
Likewise, you can only install one demo at a time, it is not possible to have concurrent demos running within one theme installation.
Thank you, MB
Hello there, Avada 5.0.3 new update, it would be great if you could create knowledgebase and support for the new version.
I’m trying to fix some issues, but I keep getting older informations on your site that would like to see only for the new update.
I’m sure some of those information are still relative, but getting lots of info like “add this custom CSS to ….” and I assume that you added many settings that no longer requires many custom CSS added. well that is what I am hoping for the new update that I can modify padding, sizes, space between items etc without adding too many customer CSS….
Thank you
Hello @Zoodio.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
Ammar
Hello @Zoodio
My apologies for the comment earlier, it was not meant for you but above comment but somehow it got duplicated here.
Regarding your feedback on the documentation, we are continuously updating the articles and almost all main doc posts have been updated, however some old ones that contains tips and tricks specific to old layout may need refactoring and i can assure you we are working on it.
Also, you can find the new Fusion Builder documentation section right here in its separate section : https://theme-fusion.com/support/documentation/fusion-builder-documentation/
With our new nested column options and more advanced theme options, custom CSS requirement is almost zero, however in some very particular cases customers do require custom CSS fixes.
Thank you for taking time out and writing to us, if you find anything that is out dated in our doc post and needs a refactoring, please do email us to support@theme-fusion.com with the article link and we will look into this right away
Thanks for choosing Avada and being an Awesome customer!
Cheers.
Ammar
Hello. I need a main menu accordion but for default in mega menu al subitems appears opens. I need this item closes. Thx
Hello @sientelared
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Cheers
Ammar
Hi,
I used many times your theme. I love it ! I have a real estate website to do now. I would like to know if you can advice me a real estate plugin. The goal is to enter and list proprieties with filters and search options. Is there a plugin that great match with your theme ?
Thank you,
Dona.
Hello Dona.
We are glad to hear that you liked our product, however we haven’t personally tried any real estate plugin / add on with Avada yet so can’t really provide a solid recommendation here, however i did a quick google search and some people were talking about this particular plugin : http://bit.ly/2frxnrF
Hope that will help and thanks for choosing Avada.
Cheers
Ammar
Very disappointed customer here.
My Avada theme keeps making changes to my website without me doing ANYTHING.
A few months ago the entire custom css text vanished completely. I had to rewrite every line of code. Luckily I still had the initial support that could help me redo everything.
Now it happened again, changes were made to my website without me doing absolutely anything. I have not made any changes to my website in months and when I checked my website today I noticed 2 major changes. 1: The entire slider on the startpage is GONE. 2: Some text that were all centered aligned previously has now become chopped up, part of it is still centered while another part is left aligned. And now I don’t even have the support anymore.
Incredibly frustrating.
Hello @okisam
Nothing like that should happen on its own actually, our theme never make changes on its own to your content or theme options in fact no theme does that, please make sure you do not have a cache plugin in action from server or your side.
However in order to see why its happening we will need you to please fill in a ticket with us so we can take a precise look at your issue and why it happens.
Please see this Envato help file on how to extend your item support -> http://bit.ly/1LQ4hvJ
Once you have done that please create a support ticket using the link below and our support will be happy to assist you
If you have bought Avada before September 1st 2015, then we (ThemeFusion) will Grandfather you in for free support Just go to our site and submit a ticket and it should go through. Read more about it here: https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
Thanks.
Ammar
Well, it has happened at least twice and I dont have any strange plugins. Luckily I was able to restore a backup through my web hosting company.
I think it’s really horrible that my Avada website changes by itself and you don’t do anything to solve the problem. Your only suggestion is basically to pay you more money.
Hello @okisam.
I can assure you that there is no issue with our update or there is no way our theme will change anything on its own for you, that is just not true and not technically possible at all. Unless your server is rolling back to previous backups on its own or cache is in action. We have thousands of customers who have updated their site without any issues at all and that that speaks for itself, if you can just open a ticket with us we can assist you as to where and why this issue is coming up.
Regarding the paid support, On September 1st, Envato changed the terms for support. When you purchase Avada you receive 6 months of free support. When those 6 months have expired, you can renew your support subscription for another 6 or 12 months at a designated fee.
After the 6 months of included support is over, you’ll still be able to get free theme updates that we release and submit bug reports via email or item comments. In addition you will still be able to access our support center for documentation, knowledge base, video tutorials and possibly other community avenues of support. However, if you do not renew the support subscription after 6 months, then you will not receive access to hands-on support through our ticket system.
This change in policy is controlled and monitored by Envato and we abide by their rules.
Thanks
Ammar
AGAIN my site has been changed!! I just saw it 5 minutes ago!
I know for sure it has nothing to do with my web hosting, because it is never modified back to an earlier state. First time the CSS was deleted. Second time my main slider was deleted and a paragraph was changed. THIS time the main slider was deleted AGAIN as well as text within a content box was modified.
Instead of making EXCUSES you should look into why my Avada website is making these random changes. I should not have to pay for support since this is not user error! Unless you solve this problem I will WARN anyone from buying the Avada Theme. It’s a hell when your website makes changes on its own.
Hello Okisam,
Listen, we are not making excuses. Do you truly think that is what we are doing here? If we did that, would we continue to be the #1 selling theme for 4 years in a row? No of course not. I understand you are frustrated, but please think about this logically.
Avada cannot just change your site without any actions being taken, no theme can do that, it’s simply impossible. Either somebody else has access to your site (for which you should contact your host, they can tell you if some other location is) or, what you are possibly seeing is cache, either from your browser or from your server.
My suggestion would be to contact your host, this has to be some form of cache, and they can give you logs that show what has changed and how.
The only way for us to take a look at it is through support. We’d need to login and see what is going on. And as already noted, we did not make the support policy, therefor we cannot change it.
Thanks
