39364 comments found.
Hi I’m trying to add Random order in a clients shop page and have added the recommended code from https://docs.woocommerce.com/document/custom-sorting-options-ascdesc/ This is the shop page http://www.indigo-lizard.com/crystal-jewelry/ but as you can see the Random order option is not available in the drop down nor is it displaying randomly each time the page is refreshed. I have saved the order to Random in the WooCommerce settings, but it reverts to Default Order in the front end. Is this an Avada design conflict perhaps? Thanks
Hello @Stevesot.
Have you tried using these ones for the products : http://bit.ly/2fxlksK
And this one for the categories : http://bit.ly/1mFthyX
Thanks
Ammar
Hi Ammar I appreciate the speedy response although these plugins are for manual ordering in the backend. This is not what I asked about. When a user visits the shop page on the front end I would like “Random” as an option in the drop down as per the WooCommerce plugin code snippet recommends to add. Please note prior to Avada 5 update products were displaying in random order each time the page was refreshed when it was set to Popularity. Are there any other plugins you can recommend that are compatible with Avada that can achieve what I’m after?
Hello @Stevesot.
My apologies, i thought you wanted to re-order the products, regarding that code you mentioned we have never tried it on our end so can’t be sure about it however you said it used to work in 4.0 so can you please do open a new ticket and we will look into that precisely. we have never personally tried any such plugin so cant give a solid recommendation here.
Click Here To Create An Account & Get Avada Support
Cheers
Ammar
Avada helped with with a permalink problem. It took a while but they communicated with me during the entire process so I knew they hadn’t just forgotten about me. The support was very good. Avada is such a great product and the support takes it to another level! Karin
Hello @Carney100
Awesome! Thank you so much for taking time out and putting this comment here, we really appreciate this and will past this to our entire team so it can be a source of further motivation, looking forward to assist you even better!
Thanks for being an Awesome customer.
Cheers.
Ammar
Hello I have a problem with product display images one is in the right height and the other is square thank you
Hello @estatemarbella.
Please make sure that you are uploading 500×500 size of images for your products, if you are doing that already please install and run this plugin once : https://wordpress.org/plugins/regenerate-thumbnails/
However if the issue persist please do open a new ticket and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Hi! i have a problem when i want to install layerslider wp from Avada > Plugins:
PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Plugin not activated. A higher version of LayerSlider WP is needed for this theme. Please update the plugin.
could you help me? thank you in advance!
Hello @ciclick.
Looks like the archives for slider files are not updated, i want you to please try and install the LS using WordPress method, you can download the latest version of slider using this fallback method please : https://theme-fusion.com/avada-doc/install-update/demo-plugin-offloading/
Please read the fallback method from there ^ for installing the plugins, however if the issue persist please do open a new ticket and we will gladly assist you with it.
Click Here To Create An Account & Get Avada Support
Cheers.
Ammar
HI, i own some avada license from a long time. Now i would like to test all new function of avada 5, but to get demo data i need to enter registration code on my test evironement. But i have the license registered on my official sites. How i can register the license on my environement test ? Bye ALex
Hello @Alex1957
You can simply create a new token as per our new registration system and then use that token on your test environment, it should register just fine and you should be able to install the new demos on new test environment.
More info on token registration process : https://theme-fusion.com/avada-doc/getting-started/how-to-register-your-purchase/
However if you need further assistance please do open a new ticket and we will get back to you as soon as possible
Click Here To Create An Account & Get Avada Support
Cheers.
Ammar
Hi guys! With the 5.0 update/conversion, all my posts with a photo+caption inside have added this piece of code:
[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"]
Also, at the end of post:
[/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]
These pieces of codes are not visible by site users. If you will do a Google search with the first code, you will see other Avada sites with same issue (at some is visible, at some not).
I repeat, these codes appear as follows:
-first before [caption] only in posts that have photo with caption;
-the second at the end of posts that have photo with caption.
Do you have a fix for that? All the best!
Hello @fanib.
The shortcodes are from the new builder syntax actually however if they are not being rendered it means either the conversion process didn’t run properly or you didn’t update and activated your FC and FB plugin.
Please make sure you are on latest version of theme that is 5.0.3 along with the latest version of FC and FB both that should be 1.0.3 and 3.0.3 respectively.
However if the issue persist, please do open a new ticket and our support team will gladly take a look at this for you.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you 
Thanks
Ammar
Hi Ammar,
I have them all updated. Is there any problem if I re-run the conversion? When I did it, I got errors (conversion didn’t went through the end), until I deactivated all plugins. When I deactivated the plugins it went completely.
Hello @Fanib.
Yes, if the conversion does not run completely its definitely not going to convert the shortcodes, however that should never happen unless you have a 3rd party plugin conflict or some other server related issue.
Can you please open a ticket regarding this so we can take a clear look at it, as this is just our general comment area and we can not provide more precise technical support here.
Thanks
Ammar
Hi Ammar,
Thank you for the quick response.
To be honest, I don’t want to renew my support again…
I re-run the conversion but same problem – the codes are still there. I am hosted on Dreamhost VPS.
I understand, this is all you can do here, I will try to live with those codes (I have them in 126 posts, I checked with Search Regex plugin) since they are not rendered.
One other think I don’t like is that now Layer Slider plugin uses WP Panel to tell me that I don’t have the latest version installed.
Have a great week!
Hi there
If you purchased Avada prior to September 1st 2015, you are eligible for our grandfathered support policy and do not need to extend your support period. You can read more about the grandfathered support policy here -> http://bit.ly/1SwDKpe
It is difficult to speculate as to why this will have happened without being able to actually inspect the installation close up.
About the plugin update make sure that you have registered your token -> http://bit.ly/1GrzAgY – this is required to be able to update the included plugins
If you have any further questions or need assistance then please create a support ticket using the link below and our support team will gladly guide and assist you
Click Here To Create An Account & Get Support
Thank you, MB
Hello there,
I’m in search of information about how to modify space between widgets. Before the update, I had some custom CSS that I found on your support firm, but it seems like does not work anymore and need similar CSS or some sort to control the space. It would be fantastic if you could provide any links or guide for the information.
Thank you
Hello @Zoodio.
The custom CSS should still work for you actually, however if you have updated to the latest version 5.0.3 of Avada we had added some more CSS classes to columns so you might need to add them again.
We have complete instructions on how to use custom CSS with our theme here : https://theme-fusion.com/knowledgebase/how-to-make-custom-css-changes/
However if you need further assistance, please do open a ticket with us and we will gladly assist you.
Click Here To Create An Account & Get Avada Support
Cheers.
Ammar
Hi Ammar, Thank you very much for your reply and the link. Yes indeed I am using 5.0.3 now and the custom CSS from previous does not seems to work even though it is inserted via theme option custom css area as the previous versions.
Also Portfolio are not showing at at all. it only goes to 404 page.
It seems like lots of tweaks I have to do on my site….
Hello @Zoodio.
Please do open a ticket and we will take a closer look at your setup in this case, there should never be that much of a change since no classes were removed but only more were added specifically to columns, if you do open a ticket we can take a closer look at them, also the portfolio’s should be all good with no issues, please double check your permalink settings and save them once again from Settings > permalinks tab.
Cheers.
Ammar
Hello Ammar,
Thank you very much for your reply to my post. For the Portfolio issue, re-saving Permalinks solved the issue. Thank you very much for that info. I’ve never had to do the on previous version, so I guess I was lucky until the previous versions. For the widget custom CSS, it is a bit over my head about modifying CSS with the link provided on your original reply. so I may have to submit a ticket for the support.
Thank you very much for all of your helps and supports!
Zoodio
Thank you for the follow up!
Yes please do submit a ticket about the widget CSS, our team will gladly check it out and reply
Cheers!
Updates not allowed 7 months after purchase bc I failed to activate support? I didn’t want to waste my time or yours. Now the theme gives errors and can’t be updated without repurchase. That’s terrible.
Hello @duffyoung,
That is not true and the updates are free for all of our customers as long as we keep developing Avada, whether your support is expired or not you will always be eligible for the theme Updates.
Please make sure you have registered your product to get the automatic update notification, or you can always update using our alternate FTP method as well.
More info can be found above.
Thanks
Ammar
Hi,
This may seem like a silly question, but I’m trying to have two lines in the Tagline for Header 4 and I’ve put the as well as and it’s still not working.
Any way to do this?
The site is: Dental911.com/newsite
Thank you!
-Arbel
Hello @Arbel.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Ammar referring to @dmon7 questions he or she can open a wordpress multi site and have the product installed once but use in numerous sites. Still legal. by so doing he or she can use different demos http://www.wpbeginner.com/glossary/multisite/.
alternatively @dmon7 can install her fist demo and then open a new page and import numerous page layouts from various other demos of the Avanda theme.
Hi there
I think we need to clarify this. About licensing, regardless of whether you have a standard WordPress installation or a WordPress multisite installation, according to Envato’s licensing terms and conditions -> http://bit.ly/2bdBDwp – you need a license per domain install of the theme
Regarding multiple demos, yes, if you want to install multiple demos that will require a WordPress multisite installation, but that will mean multiple domain installs
Thank you, MB
Hello,
we have a company that deals with web sites, we would like to use his theme for all our lavorazion.
A now we have bought two licenses, there are license packages 10-20-50-100 type?
Or you have to buy each license for each site?
Thank you
P.S. : Fantastic Theme
Hello @bmservicesri.
We are glad to hear that you liked our product, regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular
Thanks for choosing Avada.
Ammar
Hello,
I’m planning to build a forum website using your theme and the buddypress. Is there a poll plugin integrated within your theme that I can use for the buddypress? Been googling a while ago and I can’t find the perfect poll plugin for my project.
Please help!
Hello @Jedlarosa
We have never actually tried any polling plugin ourselves so can’t really provide a solid suggestion but i googled up a bit and found this one online that might be of help : http://bit.ly/2fss8tB
Hope that will help you out
Thanks
Ammar
Hi there, I bought this theme 6 times already but now I have a new challenge that I would love to use Avada for. However, I’m not sure if it supports what I need.
I need to create a user generated content type website. I saw the forum theme you have, but i couldn’t login to see the user backend. So, my questions are:
1. Is there a login I can use for the forum theme so I can see how an user would submit content? 2. Is there an option to login using Social media such as Facebook? 3. Can an user follow another user? 4. How an user profile would look like. Do you have an example?
If Avada doesn’t support this, could i achieve this using plugins or does it require code?
Please point me in the right direction. If I can achieve that with Avada I’m buying it again for one of my new projects. =)
Cheers, Karen
Hello @Karen.
Yes we do have a login element that you can use actually on any page to register / login / password retrieval of user.
You can read all about the element here : https://theme-fusion.com/support/documentation/fusion-builder-documentation/#fbel-login
There are no options right now to login via social media, however there are plugins that you can actually use, i have never tried one myself but i found this one online that you can try : http://bit.ly/2fHX1gV
A user profile looks like a default WP user profile.
You can go to WP Dashboard > Users > Profile to check this out.
If you need any further info / assistance about this, please do open a ticket and we will get back to you as soon as possible, we will be delighted to welcome you in this Amazing community.
Cheers.
Ammar
Hi Ammar, Thank you for the info provided. However, it still not clear regarding the user view. After user logs in, they will see the WP Dashboard > Users > Profile page? I need to know if I can create the page they will see next for example. If there is a template page already. For example the Avada Forum theme. Can I login to that? I depend on this information to buy the theme again. =) thanks so much for your help.
Hello @Karenvaladares.
The forum demo you see actually use a 3rd party plugin called buddypress, so you can check the buddyPress profile page if you are looking to have a look at it here : https://buddypress.org/about/profiles/
We have no additional functionality to edit it from our end however if that is what you are asking for.
Hope that was helpful.
Cheers
Ammar
can I update to 5+ from 3.8.4?
Hello @Timkeeley
You can, however we recommend updating to 4.0.3 first and then updating to 5.0.3 from there, we have the complete instructions and a link to download 4.0.3 inside our Important Update Info section below.
If you need further assistance, please do open a new ticket with us with complete details and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Cheers.
Ammar
Is there a portuguese version of some of the options, such as “Comments”, “Read more”...
Hello @Xiluvangcosta.
Yes, our theme can be translated into any language you want, we actually have complete documentation related to translation that you can read here please : https://theme-fusion.com/avada-doc/translations/
If you need any further assistance please do open a new ticket with us and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Cheers
Ammar
Avada classic shop, how to do the search in the middle, at the moment it is on the right hand side. Thanks
Hello @Ausad178
Search icon in main menu will always come at the very end of menu item, in order to switch it to middle you have to make some custom edits into the theme files actually as its not possible out of the box.
If you need further assistance please do open a new ticket and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada.
Ammar
I see the fusion builder has an image carousel but how do I get a gallery with thumbnails that when you click on it, it opens a lightbox. And one where I can add multiple images at once and not select pic per pic as in carousel?
Hi there
With Avada you can do this by either creating a portfolio -> http://bit.ly/2ebkkys – and this gives you thumbnail and lightbox options on the thumbnail rollover
Or using image frame elements, you can create a lightbox gallery, see this example -> http://bit.ly/2fsbzwf – - scroll down to “Lightbox Gallery Option For Image Frame” to test it out
If you need further assistance or have any questions please engage with our support team and they will gladly guide and assist you
Click Here To Create An Account & Get Support
Thank you, MB
yes I know how this works, my question was why dont fusion builder come with an option to add MULTIPLE images with one click. Thus, having a gallery element which you insert and an option to ‘add multiple images’ – this is after all a portfolio element so you will need a gallery for your portfolio items, so now I have to add it picture by picture. This takes AGES. And is a pretty stupid way of doing it. this really sucks. Now I will have to use another theme or get a third party plugin, which will hopefully work on the theme??
Hello @Gustav939
It actually depends on shortcode, if you are creating a gallery using portfolio you do have to assign each featured image separately due to the way it works. However if you are looking to select all the images at once you have to create a gallery using default WP shortcode.
In order to create a gallery you can switch to the default editor and then click on Add Media > Create Gallery
Screenshot : http://prntscr.com/d3qrms
However when it comes to image carousel or portfolio elements, you have to upload the images one by one.
Thanks
Ammar
So, I updated the Avada theme to the latest version and now the layout of the website is broken.
It shows shortcodes on the front end.
i.e
What to do?
Hello @megacero.
That simply means that your shorcode conversion did not run smoothly, we have changed our shortcode syntax due to new fusion builder and a conversion needs to be run automatically after theme update that somehow didn’t run for you or was denied.
However we have a manual conversion trigger that you can find inside Avada > System Status and you can simply run the conversion from there.
Please read it about here : https://theme-fusion.com/fb-doc/technical/converting-fusion-builder-pages/
Once you run the conversion please make sure that Fusion Core and Fusion builder are updated to their latest version as well.
If you need any further assistance please do open a new ticket with us and our support team will gladly assist you with it.
Click Here To Create An Account & Get Avada Support
Cheers.
Ammar
hi, i have some pre buying question: have you a multivendor, deal, discount and coupon demo? have you other demo that i can find booking hotel , travel and rent a car
Hello @mehdijd
You can find all our available demos listed here : https://avada.theme-fusion.com/demos/ however more will be coming up soon, we do have a hotel and travel demo in the above list and also 2 woocommerce / shopping demos that you can choose from, however we do not have a rent a cart demo at the moment but we are continuously releasing new and more exciting demos with each update.
We will be delighted to welcome you in this Amazing community.
Cheers.
Ammar
How can I disable LayerSlider WP 6.0.3 update notification?
Hello @george_barbakadze
This is from the plugin itself and you can try to use any 3rd party plugin to hide the notice, i have never personally tried any plugin but found this one by a quick google search.
http://bit.ly/2frC1GbHowever we will be updating to the latest version of LS in our next update
Thanks for choosing Avada.
Ammar
