39217 comments found.
hey, a question: when i go to my homepage it automatically scrolls down to the end of the page: http://outofsite.biz/business/ any idea? thanks
Hello @idoangel.
It looks like an anchor link is set down there, i am not able to track this business page anywhere in your menu items, please double check the menu anchors on the provided page and see where its set.
If you need us to take a precise look, do open a ticket and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
thanks for replying 
it’s strange, because the address itself has no anchor. i also don’t have any anchors on the page.
Hello @Idoangel.
Hmmm.. You are right about that, do you have any smooth scroll or some other plugin installed that might be causing this? Have you tried disabling the 3rd party plugins?
I will have to take a look at your website setup honestly to provide a very clear response since if there is no anchor set there is no way it should scroll down on its own there.
Cheers.
Ammar
i tried disabling the only extra plugs i have – heromenu, ladyslider, ninja popups – but it was still the same. i’m submitting a support ticket. thanks.
oh damn :\ support expired. do i have to renew, or do you want me to send you login details so you cantake a look? thanks!
Hey @idoangel.
Thanks, we are looking forward to it
Cheers.
Ammar
Hey @idoangel.
Thanks, we are looking forward to it
Cheers.
Ammar
i can’t… i’m expired. do i have to renew for such a bug? thanks.
Hi there
Firstly we can confirm that there is no reported bug for this. When inspect the business page on your website I am seeing a Javascript error that is causing the problem -> http://d.pr/i/Ei69
Regarding support, Envato introduced paid support and we as authors had no control over this unfortunately. However if you purchased that copy of Avada prior to the 1st of September 2015, we (ThemeFusion) have Grandfathered you in for support for that purchase and that means you do not have to extend/renew your support -> http://bit.ly/1SwDKpe
Click Here To Create An Account & Get Support
Thank you, MB
Hi, Just a quick question. Is it possible to migrate my licence to another domain. So i just activated my theme with a domain but i want to use demos and..etc with another domain. How can i cancel my activation with one domain and transfer to another???? thanks
Hello @Strive2trade
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular
Cheers.
Ammar
why when I lost the button responsive toTop? Guide me how to fix it. Thanks very much.
Hello @vnpdev
ToTop script can be enabled separately for mobile phones actually and this can be done from Theme Options > Advanced > Theme Features
Screenshot : http://prntscr.com/d4i5qi
Hope that is what you wanted to ask.
Thanks
Ammar
Greate, I did it. Thanks very much. 1 problem.help me. In blog singles, I lost sidebar in Mobile, so what to do?
Hi there
Because the Themeforest comments section is meant for pre-sale questions and generalities only, we are not able to provide support here unfortunately. Please create a support ticket using the link be low and our support will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, MB
I would like to report a bug. If you use the agency theme there is no way to put in the tagline text unless you type “tagline” in the search and the box appears. The setting do not work for styling.
Hello @q2mars.
I can assure you there is no such bug with our theme, are you talking about the header tagline section or our tagline short code? I can use both just fine on my end without any issues at all.
Can you please create a ticket with some more info and the issue you are getting on your end so we can look into this for you precisely.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
Ammar
Hello, I do not receive notification of updates since version 4.0.3 I have notifications enabled in the Envato profile. Best regards.
Hello @JRSystem.
Please make sure that you have your product registered successfully by reading into this article once : https://theme-fusion.com/avada-doc/getting-started/register-purchase-avada-version-4-0-3-lower/
Update notifications will only come up if your product is registered. Please read this article on how you can update your theme using different methods as well.
HOW TO UPDATE YOUR THEME IMPORTANT UPDATE INFORMATION
However if you need any further assistance, you are always welcome to renew your support and open a new ticket with us.
Thanks
Ammar
Hi. I understand your explanation is for the Dashboard in Wordpress and I do not mean that. I mean the notifications that are sent through Envato. I used to get email updates and not now. Best regards.
Hello JRSystem.
We actually do not control Envato and the update notifications are not sent by them but us if you have subscribed to our Newsletters here : https://theme-fusion.com/support/avada-community/
However the update emails are not sent for every single update specially for minor versions so its not a good idea to depend on the newsletters to wait for update, you should always check the WP dashboard area for available updates of themes or plugins.
Thanks
Ammar
Ok, thanks for you service. Bests regards.
You are most welcome
Hello there,
I’ve checking new page samples on your site and very much excited some of home page samples, however, I have no idea how some of those pages are built. I can see how the demo pages are built after install decoupages, but I can not really find the same payout such as home Magazine styles on your site.
Is there any place that we can see how the pages were built? or install those pages as like the demos?
Would be great if you could let me know.
Thank you
Hello @Zoodio.
With our new Fusion Builder that is shipped in 5.0+ version of Avada, you can actually import any single page of our demo with just 1 click and that should give you the whole layout of page, this is a new feature we introduced and you can read all about it here : https://theme-fusion.com/avada-doc/demo-content-info/import-individual-pages/
Hope that was helpful, if you need any further assistance please open a ticket with our team.
Click Here To Create An Account & Get Avada Support
Cheers!
Ammar
Hello Ammar, Thank you again for your quick response.
Yes I understand about importing the demos, but I wanted to see if there are any place or way that I could see those sample pages’s backend you have on Avada page. For instance, this page under home: https://avada.theme-fusion.com/home-magazine-style-1/I really would like to know how this page is made and seems like there are no demo that contain similar page layout.
Before 5.0 came in, I could see if I install full classic demo to my WP site and go each page backend to see how the pages are made, but since Im not able to do, I do not have idea how.if I could see the backend to teach myself how to build the good looking site.
It would be great if you could guide me to the right direction.
Thank you very much Best regards
Zoodio
Hello Zoodio,
That page is in the list for importing single pages. SImply go to Fusion Builder, open the Library and choose Avada Classic demo like shown here: http://d.pr/i/vQOj
Then scroll down to find that exact page, it is here: http://d.pr/i/G5yj
If you go to Fusion Builder and do not see the list of Avada demos, that means you need to register your purchase first, which you can read about here: https://theme-fusion.com/avada-doc/getting-started/how-to-register-your-purchase/
If you have further questions or need assistance with anything, signup at our support center and submit a new ticket. Our support team will gladly help!
Click Here To Create An Account & Get Avada Support
An if you have bought Avada before September 1st 2015, then we (ThemeFusion) will Grandfather you in for free support Just go to our site and submit a ticket and it should go through. Read more about it here: https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
Thank you!
OMG, I feel I am so dumb after seen the answer for my question…. But thank you very much for step by step support and hope didn’t waste too much of your time for such a dumb question….. Anyway, Big thank you!
Oh no, never feel that way! We all do it
Glad we were able to explain it well to you, that’s what we’re here for!
If you have not already, we would greatly appreciate a rating for Avada. Here’s how … Visit your downloads tab on Themeforest and find the Avada purchase. Next to it are 5 stars, select the amount you want to give by clicking on them. Then please refresh the page to make sure the correct amount was given.
Thanks for choosing Avada!
Big thank you for all the great supports and helps! You guys a star!!!
Hey @Zoodio
You are more than welcome
Cheers!
Ammar
We have support but don’t think this question needs a Ticket. First of all, when we do get support it’s really top notch, Awesome and prompt. What more could you ask for from a company? OK, so for several years a lot of threads point to files in /avada/framework… it’ appears this folder does not exist anymore so where are we to look for the php file affected by workarounds that may still work on those files?
Case in point. In Sevenspark/Ubermenu they talk about putting /framework/headers/header-menu.php in so we can insert new menu in top menu area.
Ok so probably our misunderstanding. We are to inject code only into child theme functions? Is that correct? Thanks!
Hello @LTCUSA
Yes, that is correct as all the custom code should always go inside the child theme, in this case when a new update comes in your code is not over written with the theme default code, you can read more about our child theme here : https://theme-fusion.com/avada-doc/special-features/avada-child-theme/
Hope that was helpful, however if you need more precise assistance with anything please do open a new support ticket and our technical support team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada.
Ammar
Having had this theme for a while and not used it, I started fresh and installed. I have an issue with the required plugins, most install but some just hang for ages suck as woocommerce, the events calendar and slider revolution. I tried to install woocommerce separately via wordpress but it says update failed – I don’t have it installed. I get this sort of issue: Downloading install package from https://downloads.wordpress.org/plugin/the-events-calendar.4.3.2.zip… Then nothing happens.
I just tried again and managed to install woocommerce via wordpress but not the events camendar or slider revolution
Ignore this, they are all installed now. Didn’t install for the past hour or so. Very strange.
Hello @Furhanuk
We are glad to hear that you have worked this out, sounds like a temporary server issue to me but its good you are all set now.
If you need any further assistance in future please do not hesitate to open a new ticket with us and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada.
Ammar
How can I make it fullwith section my background become smaller version movil????
Hello @tumarcaenfacebook
I am not entirely sure about your query since its not very clearly stated however if you are looking to assign a background video you can use our full width container that is also called (container) only in our new fusion builder shipped with 5.0+ version of Avada.
More info about this can be read here : https://theme-fusion.com/fb-doc/elements/fusion-builder-elements-list/#fbel-full
Hope that was helpful, if you need any further assistance please do open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Cheers.
Ammar
Still no padding on mobile sides?
Hi there
Can please elaborate on exactly what padding option you are referring to? Os it the page padding? Or container padding, etc?
Thank you, MB
Cancel that, there was conflict with super catch causing the theme menu not to work
Hi there
Thank you for letting us know this is resolved.
If you have any further questions or need assistance then please create a support ticket using the link below and our support team will gladly guide and assist you
Click Here To Create An Account & Get Support
Thank you, MB
Since doing the latest update the AVADA theme options is hidden? Just showing a white screen??
Also no padding on mobile view. Is there global setting for this?
Hi there
Thank you for letting us know this is resolved.
If you have any further questions or need assistance then please create a support ticket using the link below and our support team will gladly guide and assist you
Click Here To Create An Account & Get Support
Thank you, MB
Hello ! Can you please confirm that with the basic child theme provided can welcome these customisations : https://avada.theme-fusion.com/lifestyle/health-wellbeing/ or https://avada.theme-fusion.com/health/ ? Meaning with the child theme provided in your pack, content can be imported from either on custom or the other ? (and there’s no need to create or customise more a child theme) Hopefully I am clear ?
Hello @BereniceA
I am not certainly sure about your query here, however the demo URL you provide can easily be imported on our parent as well as child theme without any issues, after the import you can edit the demo as per your own requirement too without any customization and all you need to do is edit our shortcode using our Fusion Builder.
Hope that was helpful.
We will be delighted to welcome you in this Amazing Community
Cheers.
Ammar
Clear ! Yes you answered my question Have a nice day !
It is our pleasure
Hi I’m trying to add Random order in a clients shop page and have added the recommended code from https://docs.woocommerce.com/document/custom-sorting-options-ascdesc/ This is the shop page http://www.indigo-lizard.com/crystal-jewelry/ but as you can see the Random order option is not available in the drop down nor is it displaying randomly each time the page is refreshed. I have saved the order to Random in the WooCommerce settings, but it reverts to Default Order in the front end. Is this an Avada design conflict perhaps? Thanks
Hello @Stevesot.
Have you tried using these ones for the products : http://bit.ly/2fxlksK
And this one for the categories : http://bit.ly/1mFthyX
Thanks
Ammar
Hi Ammar I appreciate the speedy response although these plugins are for manual ordering in the backend. This is not what I asked about. When a user visits the shop page on the front end I would like “Random” as an option in the drop down as per the WooCommerce plugin code snippet recommends to add. Please note prior to Avada 5 update products were displaying in random order each time the page was refreshed when it was set to Popularity. Are there any other plugins you can recommend that are compatible with Avada that can achieve what I’m after?
Hello @Stevesot.
My apologies, i thought you wanted to re-order the products, regarding that code you mentioned we have never tried it on our end so can’t be sure about it however you said it used to work in 4.0 so can you please do open a new ticket and we will look into that precisely. we have never personally tried any such plugin so cant give a solid recommendation here.
Click Here To Create An Account & Get Avada Support
Cheers
Ammar
Avada helped with with a permalink problem. It took a while but they communicated with me during the entire process so I knew they hadn’t just forgotten about me. The support was very good. Avada is such a great product and the support takes it to another level! Karin
Hello @Carney100
Awesome! Thank you so much for taking time out and putting this comment here, we really appreciate this and will past this to our entire team so it can be a source of further motivation, looking forward to assist you even better!
Thanks for being an Awesome customer.
Cheers.
Ammar
Hello I have a problem with product display images one is in the right height and the other is square thank you
Hello @estatemarbella.
Please make sure that you are uploading 500×500 size of images for your products, if you are doing that already please install and run this plugin once : https://wordpress.org/plugins/regenerate-thumbnails/
However if the issue persist please do open a new ticket and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Hi! i have a problem when i want to install layerslider wp from Avada > Plugins:
PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Plugin not activated. A higher version of LayerSlider WP is needed for this theme. Please update the plugin.
could you help me? thank you in advance!
Hello @ciclick.
Looks like the archives for slider files are not updated, i want you to please try and install the LS using WordPress method, you can download the latest version of slider using this fallback method please : https://theme-fusion.com/avada-doc/install-update/demo-plugin-offloading/
Please read the fallback method from there ^ for installing the plugins, however if the issue persist please do open a new ticket and we will gladly assist you with it.
Click Here To Create An Account & Get Avada Support
Cheers.
Ammar
HI, i own some avada license from a long time. Now i would like to test all new function of avada 5, but to get demo data i need to enter registration code on my test evironement. But i have the license registered on my official sites. How i can register the license on my environement test ? Bye ALex
Hello @Alex1957
You can simply create a new token as per our new registration system and then use that token on your test environment, it should register just fine and you should be able to install the new demos on new test environment.
More info on token registration process : https://theme-fusion.com/avada-doc/getting-started/how-to-register-your-purchase/
However if you need further assistance please do open a new ticket and we will get back to you as soon as possible
Click Here To Create An Account & Get Avada Support
Cheers.
Ammar
Hi guys! With the 5.0 update/conversion, all my posts with a photo+caption inside have added this piece of code:
[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"]
Also, at the end of post:
[/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]
These pieces of codes are not visible by site users. If you will do a Google search with the first code, you will see other Avada sites with same issue (at some is visible, at some not).
I repeat, these codes appear as follows:
-first before [caption] only in posts that have photo with caption;
-the second at the end of posts that have photo with caption.
Do you have a fix for that? All the best!
Hello @fanib.
The shortcodes are from the new builder syntax actually however if they are not being rendered it means either the conversion process didn’t run properly or you didn’t update and activated your FC and FB plugin.
Please make sure you are on latest version of theme that is 5.0.3 along with the latest version of FC and FB both that should be 1.0.3 and 3.0.3 respectively.
However if the issue persist, please do open a new ticket and our support team will gladly take a look at this for you.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you
Thanks
Ammar
Hi Ammar,
I have them all updated. Is there any problem if I re-run the conversion? When I did it, I got errors (conversion didn’t went through the end), until I deactivated all plugins. When I deactivated the plugins it went completely.
Hello @Fanib.
Yes, if the conversion does not run completely its definitely not going to convert the shortcodes, however that should never happen unless you have a 3rd party plugin conflict or some other server related issue.
Can you please open a ticket regarding this so we can take a clear look at it, as this is just our general comment area and we can not provide more precise technical support here.
Thanks
Ammar
Hi Ammar,
Thank you for the quick response.
To be honest, I don’t want to renew my support again…
I re-run the conversion but same problem – the codes are still there. I am hosted on Dreamhost VPS.
I understand, this is all you can do here, I will try to live with those codes (I have them in 126 posts, I checked with Search Regex plugin) since they are not rendered.
One other think I don’t like is that now Layer Slider plugin uses WP Panel to tell me that I don’t have the latest version installed.
Have a great week!
Hi there
If you purchased Avada prior to September 1st 2015, you are eligible for our grandfathered support policy and do not need to extend your support period. You can read more about the grandfathered support policy here -> http://bit.ly/1SwDKpe
It is difficult to speculate as to why this will have happened without being able to actually inspect the installation close up.
About the plugin update make sure that you have registered your token -> http://bit.ly/1GrzAgY – this is required to be able to update the included plugins
If you have any further questions or need assistance then please create a support ticket using the link below and our support team will gladly guide and assist you
Click Here To Create An Account & Get Support
Thank you, MB
Hello there,
I’m in search of information about how to modify space between widgets. Before the update, I had some custom CSS that I found on your support firm, but it seems like does not work anymore and need similar CSS or some sort to control the space. It would be fantastic if you could provide any links or guide for the information.
Thank you
Hello @Zoodio.
The custom CSS should still work for you actually, however if you have updated to the latest version 5.0.3 of Avada we had added some more CSS classes to columns so you might need to add them again.
We have complete instructions on how to use custom CSS with our theme here : https://theme-fusion.com/knowledgebase/how-to-make-custom-css-changes/
However if you need further assistance, please do open a ticket with us and we will gladly assist you.
Click Here To Create An Account & Get Avada Support
Cheers.
Ammar
Hi Ammar, Thank you very much for your reply and the link. Yes indeed I am using 5.0.3 now and the custom CSS from previous does not seems to work even though it is inserted via theme option custom css area as the previous versions.
Also Portfolio are not showing at at all. it only goes to 404 page.
It seems like lots of tweaks I have to do on my site….
Hello @Zoodio.
Please do open a ticket and we will take a closer look at your setup in this case, there should never be that much of a change since no classes were removed but only more were added specifically to columns, if you do open a ticket we can take a closer look at them, also the portfolio’s should be all good with no issues, please double check your permalink settings and save them once again from Settings > permalinks tab.
Cheers.
Ammar
Hello Ammar,
Thank you very much for your reply to my post. For the Portfolio issue, re-saving Permalinks solved the issue. Thank you very much for that info. I’ve never had to do the on previous version, so I guess I was lucky until the previous versions. For the widget custom CSS, it is a bit over my head about modifying CSS with the link provided on your original reply. so I may have to submit a ticket for the support.
Thank you very much for all of your helps and supports!
Zoodio
Thank you for the follow up!
Yes please do submit a ticket about the widget CSS, our team will gladly check it out and reply
Cheers!
