8584 comments found.
Is it easy to make the theme RTL?
Hi There,
Our theme is fully translation ready and can be used with RTL.
Cheers!
Hello! My client bought this theme and I am using it to develop their website. Everything seems to be working great, but I can not figure out how to adjust the portfolio item page layout. By default, it shows the big image, and text description underneath. I need to have this text area moved to the right of the main image (above the social sharing icons).
I am sure this is possible. Please let m know your thoughts on how to accomplish this so I can wrap up this project.
Thanks!
Hi. Have you added a way to turn off resposiveness? Or may be there is a way to do it with a bit of coding?
Hi There,
There is not a way in the theme to turn off responsiveness, so this would definitely require some custom development.
Cheers!
this theme with premium plugins ?
The team is only focused on developing video Website Presentation. Can we use your design for our video presentation? Our works you can see https://videohive.net/user/slipveyker
Hey there,
Thanks for writing in (and for sharing your works with us, very cool)! Do you have an example of a site that is currently doing something similar to how you’d like to display your videos using X? If you can send us a link, we can let you know if something like that would be possible with the theme or not.
Cheers!
Can I install on more than one site?
You would need to purchase an additional license. Each license can be used on one production site.
Could i put big social icons above the footer as a new block?
Hi There,
This would require some template modifications as it isn’t available out the box. X does have built in Social Icons, but they display in the footer/header by default”.
I purchased it yesterday and so far I’m equally impressed and very irritated by cornerstone.
Whether I create a new page or load a demo, columns are showing up as rows, even the sidebar is loading below the content.
http://strategy.hammadabdullah.com/strategy-session/I’ve reinstalled WP tried again but same problem, I don’t have a single other plugin installed (let alone activated).
Is anyone else getting a similar issue?
Hi There,
Looks like you have Cloudflare enabled for your site, please make sure you have Cloudflare’s auto minification feature disabled.
X and Cornerstone already serve minified files and having the feature enabled on Cloudflare breaks all styling and javascript.
Thanks!
Thank you! It took some doing and disabling CF completely but it’s working now!
Much appreciated!
You’re welcome!
Can I use the Ethos demo style for blogging but set the blog layout as masonry on the homepage? And can the Post Format support image, aside, galleries, standard, quote, link, audio, and video?
Thanks.
Hi There,
You can use the Masonry blog layout with all stacks including Ethos and all post formats are supported, though may not have specific integrations.
Thanks!
The new support system is not working at all. I’ve had multiple emails to support where support has asked an additional question. I reply to that email with the question and I never hear back. This has happened on 5 separate occasions. I’ve opened new tickets about the original ticket also with NO RESPONSE. My first experience with this took 8 days to resolve. I’m still waiting for a response to a ticket I replied to from the 8th. That’s 3 days ago. The new support system does not work at all! I’ve even tried to email the company at the contact form on the website. And yes, I’ve checked my spam. Please tell me how I’m supposed to deal with support when every single response to a ticket I send go completely unanswered? I own 29 licenses of a software that has undergone major overhauls with no one supporting it.
Hi there,
I’ve checked your account, and there are no unanswered tickets. Our support system has read receipts, and after checking several threads it indicates someone viewed the email. We also have no failed delivery notices for your email address. If you’re not getting them, I’d look into any email automation you might have in place. We’d love to help you in support. Maybe you could try changing the email address on your account with us?
To confirm, I just replied to you on this thread “Re: Themeco Support (14922): Centering image and text in row”.
I replied to the email just now.
Just to be clear, I was able to email back and forth with support with no issues until right around the 21st of April. It’s been a nightmare ever since. My email is working properly. Check YOUR spam maybe?
And another day goes by. Man.
I have now also replied from another email address and still no response.
8 hours and nothing. You sent the same email that I had already replied to. I replied to that email again (for the 5th time). I even responded with a new email address and nothing. Obviously, there are issues with the new “Support System.” As opposed to waiting endlessly for support like I’ve been doing for the last 15 days, I spent the day researching new frameworks and page builders as it seems X Theme support is now non-existant. That along with another new font update to the framework for X Theme. Before you release such major updates, you should not expect the public to beta test for you and especially without a working support system in place!
I’ve lost another entire day waiting for a response from X Theme on their support system as well as here. Not good guys. You went from the best to the worst overnight.
Hey There,
I will personally reach out to you to find out why we can’t receive your emails and resolve this for you as quickly as possible.
Day 7. Received a couple of emails from Rubin, but I guess he took the weekend off.
We are not taking weekends off 
... Your information was sent on Saturday and we are going through all the points of your email.
Hi there,
Thanks for writing in. That grid layout isn’t something X does natively, but you could use a plugin like Essential Grid or The Grid. Both are included for free with X as part of our Extensions. Adding review functionality would need to be done with another plugin, or custom development.
How big can logo? Im asking because I have bigger logo then usual. Will it work?
Hey There,
There is no max width for the logo it all depends on your global setup. Once you bought the theme make sure to open a support ticket if you need help adding some custom tweaks to make the big logo work with the header area.
Hello,
how the licensing works? I can create 1 site per 1 licenses, is that correct?
Hey There,
That’s correct. You will need 1 regular license per website you’re using X on.
Is there any demo themes showing buddypress components being used? Is there a list of buddypress features? Can we customize the look of buddypress pages with your page builder or theme customization options? Thanks
Hi there,
Thanks for writing in. X has BuddyPress integration, styling all of their components. There aren’t things that can be changed in the page builder, but our theme options will allow you to enable a BuddyPress navigation menu. Here is a link to a demo: http://demo.theme.co/integrity-1/activity/
I had purchased this theme and validated earlier on nepalesefoodlovers.com website. For some reason my website had lots of issues and therefore uninstalled it and re-installed wordpress. now when i am trying to validate the webiste it says invalid code.
Now iat the same time, i would like to know, how can i simultaneously work on two live site. One as a demo or clone for updates and experiment before i actually integrate it on final live site. If i wish to work on local server in PC which code should i use. I want to use in on local server demo site and live demo clone site before implementing the changes on main site. How can this be done.
Please advise.
Pramod
Hi Pramod,
Could you reach out to us over email and let us know the purchase code? You can use the contact form on our profile page. We can take a look at why you’re getting that error.
As for the licensing, each license can be used for a single production site. It is however ok if you need to have staging or development environments in service of that one production site. Our validation system will even allow you to validate a separate development URL so you can get automatic updates easier.
I have send you message can you please have a look and reply me back. thanks
We’ve already replied to your email. All the best!
your email didnot replied my answer. And for your kind information, i cannot register to your support page. it always says “Oops! This purchase code has already been registered. You may have an additional account. If you’re unable to locate it, contact us with your purchase code and we can take a look for you.:
Do you have any personal email so that i can send you the purchase code. Also do you have child theme for this X-Theme? where do i get it from
Please follow back up via the email you received if you need anything further, and we’ll be happy to assist you there. Child themes can be downloaded from the dashboard of your Themeco account.
Cheers!
I still did not getyou when you tell “Please follow back up via the email you received”
What did you mean to tell.
My main and formost problem is i cannot register anywhere using the purchase code that i got when purchased them themeforest.
there are several other queries, but fix my first issue first which is registering the theme.
thanks
Hey There,
I’ve sent you a direct email with your account credentials.
I see your theme includes more plugins then other themes, it is great. But i worry about the speed. How is the speed? Can you showcase some actual websites build by your theme that I can check? I have brought avada, bridge, and other themes, i want X, but I need to compare. Thanks.
I do not like the new layout of the product pages with the thumbnails floating at the top of the main product image. How do I switch back to the old look where the thumbnails are located under the main product image? Thank you in advance for any help with this.
Hello,
Thanks for writing in! These new elements are features of WooCommerce v3.0.0. As our integration method with WooCommerce has always been to provide a streamlined look with any new features released, we have included support for these in the theme. These are currently enabled during theme setup using the following:
add_theme_support( 'wc-product-gallery-zoom' ); add_theme_support( 'wc-product-gallery-lightbox' ); add_theme_support( 'wc-product-gallery-slider' );
If you want to remove these, you could look into using WordPress’ remove_theme_support() function:
https://codex.wordpress.org/Function_Reference/remove_theme_support
You would need to introduce any new code via a child theme to ensure that your changes are kept during future updates.
Just to let you know, we provide all of our official support via our member area. If you have not done so yet, please register for access and direct any future questions there where one of our staff will be more than happy to assist you.
Don’t hesitate to let us know if you have any questions about signing up!
So this is my second licenses of X Theme. Too bad I forgot what a pain it was to get it validated! I buy it! I load it into Wordpress! I had to setup a new account because I couldn’t log in to my old account! What a surprise! I setup the new account. I enter my “Purchase Code” Saved my login setting within the browser and in a file. It’s all good! Back to Wordpress to validate. Can’t log in to the account I just created using the browser auto log in NOR manually!
And now I see that HERE when I click on item support, a copy of my “Purchase Code” With the date of Purchase “10th of May 2017” This one thing will mess up anything with security features! Well if today’s date is the 9TH! AS IT IS TODAY!
Hi there,
Envato is based in Melbourne, Australia where it is already the 10th, so the purchase date is correct. If you send us an email with your purchase code we can look it up and see what’s going on with the account. You can use the contact form on our profile page.
Hi. Does this theme come with Photoshop mock-up files? Looks great. Thanks.
Hi There,
We don’t distribute them any longer as they are not very helpful based on the current version of X (compared to when the product was first released in 2013).
Let us know if you need anything further!
