Hi,

We have responded to your email, as requested.

Thanks

Hi Victor,

This is called the Sticky Header. The option to enable Sticky Header is present in the HEADER AND HERO SECTION metabox in the respective page.

Thanks

I have it activated in all the pages ( http://fernandoalonsofilms.com.mialias.net/nyc-wedding/ ) but in the home it does not work (http://fernandoalonsofilms.com.mialias.net/) Maybe because I have Scroll To Sections enabled?It’s the only thing I need to finish this work. Thanks!!

Hi Victor,

Yes, on a page with Scroll to Section enabled, the Header will remain fixed as you scroll to the subsequent sections, by default and hence the Sticky header setting will not take effect.

Thanks

Hi,

You can use the CSS code below to fix the issue in Mobile devices -

@media only screen and (max-width: 960px){
    .be-content-overflow #be-overflow-image-content-inner{
        opacity: 1;
    }
}

You have to paste the code in the custom CSS section under OSHINE OPTIONS > GENERAL SETTINGS. We will patch the fix in our upcoming updates as well.

Thanks

Thank you! That worked.

Hi Robert,

The layout of the site seems to look similar to V21 when i view it in my computer. Here is a screenshot of the home page – https://cl.ly/2j1q3l182f0R. If this looks differently for you, it is most likely due to browser cache and clearing it will fix the issue. If the problem persists, do email your URL, wp-admin id and password using the form in the Support Tab so we can investigate this further.

I also notice that you support pack has expired. Request you to kindly renew the same to avail further theme related support.

Thanks

Wow yesterday it looked like a total mess but now it looks okay. Thanks a lot!

also i have no idea im not able to see mobile menu anymore. its gone

NVM. menu is working. just wondring is is anyway can desable slider on mobile?

Are you looking to disable the Sidebar Menu in Mobile?

Thanks

Hi,

You have 2 lines of code here. One set the color of anchor tags to #ffffff and the following one sets the color to gray. Removing the second line of code from the Options Panel will make the links take #ffffff color.

To restrict this color change to the anchor tag on Home Page, you can add this code instead on the ones above -

.home a, .home a:hover{
color: #ffffff
}

Thanks

Resolved, thanks!!

If I paste the code, the title of the post disappears in the blog and is not what I would like.

Hi Victor,

You can use the code below to reduce the space above the TITLE on the Single Post page -

.single-post #content-wrap{
    padding-top: 0px;
}

Thanks

Perfect!! Thanks!!

Hi Maddy,

Yes you can set a PORTFOLIO THUMBNAIL to open in Lightbox. The instruction to create a Ligthbox Type portfolio is provided in this article in our knowledge base – http://www.brandexponents.com/oshine-knowledgebase/knowledge-base/creating-lightbox-image-portfolio/

Thanks

thank you. Got this resolved.

Hi,

In that case, you can definitely use the DUAL CAROUSEL template to showcase you clients. You however, have to create the client list using the portfolio post as the dual carousel template is designed to pull information from the portfolio posts only.

Thanks

Hi,

Thnx for the answer – but I think you misunderstand what I will try to accomplish.

So let me ask you differently:

If you have a long page with the normal page template, and lets say 3 sections.

Is there then a possible to make manual mastersliders that looks like the slider in the dual carousel slider? – So I can place one in each of the 3 sections.

• I can obviously make a masterslider and add the shortcode in a section. but those does not look the same way (the arrows are diffrent).

Is there a way to make a manual description tab and place left to that slider?

Hope it makes sense?

Hi,

Thank you for clarifying this and apologies about misunderstanding it earlier. Unfortunately, it is not possible to have the Sections on the page built using TATSU to slide like a Dual Carousel Slider.

Thanks

Hi,

Kindly refer to the screenshot here – https://cl.ly/1K3l0s0t2P1z where the MORE TAG is highlighted in the text editor.

Thanks

Hi there i tried but its now working

Hi,

Kindly email your URL, wp-admin id and password using the contact form in the Support Tab so we can investigate the issue.

I also notice that you support pack is expired. Kindly renew the same to avail further theme related support.

Thanks

Hi,

Apologies about the issue you are facing. However, we are unable to recreate this and it is likely a browser specific problem. Could you kindly try using TATSU in Google Chrome? The issue will most likely not occur in Chrome. Kindly specific in which browser you are facing this issue so we can test and fix it in our upcoming update.

Thanks

Yes we have been investigating this issue and have responded to your email as well.

Thanks

Hi, I have a last resource that doesn’t go on my MAXCDN https://andreadonato.com/wp-content/plugins/oshine-modules/public/js/vendor/vivusSVGanimation.min.js

Any workaround?

Hi,

We will investigate this issue and ensure that the resources are loaded from CDN. An appropriate fix will be patched in our updates.

Thanks, Pavithra

Hi Michael,

Kindly provide the URL to the site in which you have this issue, along with your wp-admin id and password so we can investigate this further. You can use the contact form in the Support Tab to email the details.

Thanks, Swami

Hi,

Thank you for the compliment and I am glad you like the theme.

The font family for the Menu Card content will take the font that you set for Sub Title. However, the font size and line height for this module is fixed within the core files. You can use the CSS code below to adjust them accordingly -

.menu-card-ingredients{
    font-size: 16px !important;
    line-height: 24px !important;
}

The code should be pasted in the custom CSS section under OSHINE OPTIONS > GENERAL SETTINGS .

About the issue with the menu layout, could you kindly provide the link to your site and mention in which screen size you are facing issues so I can provide a solution appropriately.

Thanks, Swami

Hi,

If you have applied the image as BG to the section, I can provide custom CSS to modify the source property for mobile devices . I would require the link to your site along with the URL of the replacement image to provide the css.

I also notice that your free support period is expired. Kindly renew the same to avail further theme related support.

Thanks, Swami

Hi Antonio,

Please ignore that notice from redux framework. FORCED DEV MODE OFF It is to basically turn off their advertising in the backend. Its not an issue and will not affect the functioning of the theme.

Thanks, Team Brand Exponents

Hi there,

thanks for letting me know.

Regards, Antonio

Thank you it’s working very well !

Hi ! I’ve got two questions :

1. I would really like to put the title and number of the picture, below the slide in the center. Now it’s on the left and right on the same baseline. Could you help me ? —> http://alexandredesmidt.com/portfolio/large-scale/

2. I would like to delete the “portfolio” word in the url. I found something about it but didn’t succeed simply.

Thanks !

Hi,

1. Apologies but there ins’t an option to change the position of the Image Caption.

2. You can change the term PORTFOLIO to something relevant to your site. This setting is presrent in the options panel under OSHINE OPTIONS > PORTFOLIO SETTINGS > PORTFOLIO SLUG

Thanks

This is a very old version of the theme which is currently not supported. Kindly update the theme to the latest version. You can follow the instructions here to update the theme – www.brandexponents.com/oshine-knowledgebase/knowledge-base/update-theme/ and http://www.brandexponents.com/oshine-knowledgebase/knowledge-base/migrating-to-oshine-5-0/

Thanks, Team Brand Exponents

Sent it to you. Also wrote the exact requirements that are required.

Hi there, Have not received any response from you on this. Kindly let me know the solution so that we can get this taken care of as well.

Hi Maddy,

We have responded to your email with the possible solution.

Thanks

Apologies for the inconvenience caused. I believe you may be using PHP version 5.3 ( obsolete version ) or less in your server, which is why you are getting this error. Kindly contact your hosting provider and request them to update it to PHPversion 5.4 or above and your problem will get resolved.

Thanks, Swami