19077 comments found.
Menu and Muffin Builder Element “FAQ”
Since a long time the Menu and Muffin Builder Element “FAQ” don’t work with iOS (tested with iOS 11.0.3 on iPhone 6 Plus, including BeTheme 20.7).
What’s going wrong there?
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Please don’t forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Hello, there is an menu item “Layouts” but I can’t find anything about it in the documentation. Do you have more infos about it somewhere? Can I make layouts there and put it into the footer widgets? (would be great because a client would by default not have widget access)
Hi,
there is nothing about this in the documentation but more details about this feature, you can find on support forum. However, you can not use them in footer.
Best regards,
Muffin Group team
Hi there! I downloaded the last version of this theme but I can’t find plugin folder for update revolution slider manually. Where I can find it? How can I update this plugin manually? Thank you so much
Hi,
from version 20 of the BeTheme, all plugins can be easily updated from BeTheme > Install Plugins section with just a click. But please make sure that your installation is registered with a proper purchase code.
Best regards,
Muffin Group team
Can I install the betheme splash page ..so that my customer see all the templates for their selection then i will purchase theme on their behalf ?
Hey,
yes, Splash is included as one of the pre-built layouts but please notice that this demo contains lots of data/images so its installation requires better server settings than any other demos. Also, please bear in mind that if you want to have all pre-built layouts on your server, you need to create WP instance for each demo and then import them one by one.
Best regards,
Muffin Group team
After that I sent a direct message with access to my multisite, I tried to put together a site based on one of the sites,with an installation outside the multisite.
https://alejandrovalenti.com/detailing2When importing the site, the same happens in this case gives error in the slider
Revolution Slider Error: Slider with alias detailing2-content not found. Maybe you mean: ‘detailing2’
and also error in the maps that seems to have conflict with js.
The truth is I’m confused I do not know how to solve this I have 286 completely incomplete prearmed sites to which I do not some background image is missing, it gives an error in the presentation and in the maps …
Please, I need to solve this … My work depends on being able to have this project finished as soon as possible, I have been working tirelessly for almost 3 days two machines with a partner and we can not achieve normalize the sites ….
Hi,
because you use multisite, you supposed to change Table Prefix for the slides under BeTheme Options > Global > Advanced section. This is the most common reason, why slides does not appear on multisite installations. However, it would be great if you can post all future request the way we mentioned in few of your previous comments.
Best regards,
Muffin Group team
Hello guys,
I bought this awesome template a few months ago, and people asked me to change header’s picture on pages. I know it’s possible to add one header’s background on all pages, but now i need to put different background on each pages. Is it possible ? Maybe with custom css
Thanks in advance
Hey,
yes, it would be possible of course with custom css but first, maybe you can try the Subheader | Image option which is under Page Options of each page, because in many cases, it works similar to header background. But, if this won’t work the way you wish, please send us an example link to page where you would like to set custom header background so we can provide you best possible solution.
Best regards,
Muffin Group team
i get 404 error when i update my page 
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Please don’t forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
already send email. PLEASE HELP ASAP !!!
Ok, thanks!
what is the issue ?
Please check your inbox, where we sent all necessary details. Also, we would be grateful if you can do not duplicate requests and private message where all details are, is definitely enough.
Thanks for understanding!
Hello friend, after having to reinstall my multisite and have created the 286 domains with each of the prearmed sites, I find the same problem most of the sites importing missing images that are actually imported but that the templates do not show, marine example among others are almost all.
I have sent you a personal message describing the problem and with the accesses to my multisite and also ftp to my server so you can review
Hi,
sure, we will take a closer look on it but for the future questions, please use the support forum we told you in previous comment.
Best regards,
Muffin Group team
Hello, Is there any option to have one complete pre built theme (exp. Be Snap) installed, but have menu from other pre built theme (exp. Be Philharmonic, more accurate – that part where the logo is slightly off the menu : http://prntscr.com/h3bvwm )? Is there any simple solution for 2 pre built combo (that not includes heavy custom css or PHP)? p.s. great work
Hi,
you can not import specific features/stuff from specific demos so if you want to use BeSnap demo, just import it and then adjust header to your needs, using included options. The option responsible for the look of the logo above is called Overflow Logo and you can find it under BeTheme Options > Global > Logo section.
Best regards,
Muffin Group team
Hello, I want to remove filter from Blog page. But if I apply ” #Filters { display: none !important; } ” to css than it removes filters from portfolio list too. But I only want to delete it from Blog List page. İs there any way to do it? Thanks.
Hi,
you can easily disable filter under BeTheme Options > Blog, Portfolio & Shop > Blog section.
Best regards,
Muffin Group team
Do you have plans to offer discount anytime soon?
Hi,
sorry but we do not plan any discount at this moment.
Best regards,
Muffin Group team
Great theme, but I’m surprised that I can’t use custom icons sets. People are asking for it for about 2 years in comments.. Please make it possible ASAP.
Hi,
we are sorry but we do not have any plans to add this feature because it is impossible to add it with no need to modify files on server by users. And this is the main reason, why we can not add it.
Best regards,
Muffin Group team
Please other consulting, see this picture https://alejandrovalenti.com/be-consulta.png Wait comment thank.
I have awarded him the 5 deserved stars and I have written my review.
My previous post regarding the import of the demo site where you do not complete the images should wait for you to see it once you have everything back together.
Hi,
the elements you marked on the screenshot are social icons and you can set them up under BeTheme Options > Social section. However, regarding your second issue, could you explain, which plugin we recommend that wasn’t tested with recent version of the theme?
P.S. We’ve noticed that you have lot’s of questions to our support team and we would be very grateful if you can post all future posts on support forum instead.
Best regards,
Muffin Group team
Dear, the route that passes you above is where the user sees the demo site. When creating the multisite, each of the sites I’m hosting is created with the following structure:
Example: Marina
/wp-content/uploads/sites/17/
Within 17 there are 3 folders
.2017 .be-demo-temp -js_composer .revslider
In turn inside the folder 2017 there are two folders
08 — in this folder are all the images even those that the site does not show ..
10-- folder empety
in this specific case if you put this address instead of the previous one you will see that the photo is …
https://alejandrovalenti.com/wp-content/uploads/sites/17/2017/08/home_marina_sectionbg1.jpg
If you want and you indicate me in a way I can send you private access both ftp and the administration so you can check, since I have to solve this so that all the sites give show up in the catalog that I’m putting together where the visitor can see and try each of the sites …
I’m waiting
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look on it. Please don’t forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Hi,
Is it possible to have two menus on the same page with betheme? For example on the top and on right side.
Hey,
we are sorry but there is no such possibility included.
Best regards,
Muffin Group team
Hi There, How can I have arrows to navigate through the different news in news sections on the home page below? At the moment I have 3 news but this is showing only 1.
https://www.levantsweets.co.nz/homels/Thanks
Also I don’t want hyper link on the picture and news heading.
Hi,
the site you sent us the link is under construction so we are unable to check the item you mean.
Best regards,
Muffin Group team
Sorry, this is under construction yet….Please see the screenshot here…..https://ibb.co/fxjyam
But we need a link to the site and not the screenshot. Therefore, if it’s under construction, you can send us login details thru contact form on the right at https://themeforest.net/user/muffingroup#contact but please remember to do not forget, let us know in the message, what for this access is.
Hi, I want to remove featured image on a single post but keep the images on the related post to avoid this on videos SEE ATTACHED SCREENSHOT https://s.nimbus.everhelper.me/share/1205661/6cvrdqpabbg7xthii21p I did attempt to use this code .single-post .single-photo-wrapper { display: none; } but it removes both the featured image and the related post images
Please help
Hey,
please send us link to example post page, so we can check what you did so far and provide best possible solution.
Best regards,
Muffin Group team
I have some custom folder in betheme so wehn i update it delete my custom folder is there a good way to upgrade
Hi,
the only way to keep customisations safely is Child Theme usage.
Best regards,
Muffin Group team
i know about the child the pb is i have a plugin where the folder can only be in the main theme folder
Therefore, you must keep the copy of this folder in keep safe on server and when original will remove, then you can copy it. The folders that does not come with the theme, shouldn’t remove during the update but it’s safer to keep its copy somewhere just in case.
The support should be free. I disagree. $ 41 for six months is very expensive. And by the way a license for each installation as well. I have a problem with the qTranslate and Muffin Builder and I have to pay for support. I do not think it’s fair. I do not think it’s good politics. In these conditions I prefer other options. Thank you!
Hi,
we are very sorry to hear that but the policy is exactly the same for all products around Themeforest marketplace and all details about that, you can find on https://themeforest.net/licenses/standard
You don’t need to extend the support if something is wrong with the theme itself because all such issues, we do always fix immediately. However, please notice that the support for 3rd party plugins that we did never tested is not included. For more details about the support, please read Item Support Policy.
So if you have any problems with the BeTheme itself and don’t know how to resolve them, feel free to send us private request thru contact form which is on the right side at https://themeforest.net/user/muffingroup#contact and we would be more than happy to help you.
Best regards,
Muffin Group team
I got a lot of whitespace on top of my homepage, above of a row with 3 items. Other pages are normal. Any idea?
Hi,
do you mean this grey area between the menu and those 3 colourful boxes below? If that is what you mean, looks like you used VC’s option to center the content vertically and that’s why you have this empty space.
Best regards,
Muffin Group team
Thanks muffingroup! That did the trick. It’s a lot better, but still a lot of whitespace between the blocks (between red warning block and three colourful boxes). Any idea? Thanks!
This padding comes by default from VC plugin and if you want to remove it, you need to use the custom css below:
.wpb_wrapper > div { margin-bottom: 0 !important; }
