16513 comments found.
ISSUE ISSUE ISSUE. If I try to modify every page with the new wpbakery builder what I obtain is a white page and I can’t modify anything! PLEASE HELP ME
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Ok did it
Thank you, our supporter will reply your ticket asap.
Regards.
After updating 5.9.7 to 6 the custom sidebars on pages are pushed bellow the content.
URGENT FIX NEEDED!!!
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
BUG 2: Adding custom sidebars also does not work anymore. If you had custom sidebars in the previous version you will see them in the theme options, but adding new ones is not possible…. if you add one and refresh the page… it is gone.
Hi,
This is not the right place to investigate further, could you please submit a ticket through our support system so we can work on it.
Thank you so much.
Regards.
BUG2: not a bug - > After creating custom sidebar and hit the save button. click on clear cache…. and then it works….
But it still pushes the sidebar content below the main content.
I found the problem, for some strange reason the update converted a composer row into a section. I rebuild the page with rows… and now the sidebar sticks.
Hi,
Thanks for your feedback, we will recheck this issues and implement it in the future update.
Regards.
PLEASE FIX the v6 update, I’m having the same problem – always redirected to Jupiter CP
Hi,
It’s a known caching issue. You can fix it by clearing your browser local storage by hitting F12 (Or open Developer Tools) on your backend page and navigate to Application tab and choose the local storage and hit the remove button.
Screenshot: http://take.ms/kubHc
Remember to check all the tutorials steps or Skip them after clearing the Local Storage.
Screenshot: http://take.ms/tMXqh
Regards.
URGENT FIX on Jupiter 6. Also having the issue with the new update. Every click on the wordpress backend gets redirected to control panel.
Hi,
It’s a known caching issue. You can fix it by clearing your browser local storage by hitting F12 (Or open Developer Tools) on your backend page and navigate to Application tab and choose the local storage and hit the remove button.
Screenshot: http://take.ms/kubHc
Remember to check all the tutorials steps or Skip them after clearing the Local Storage.
Screenshot: http://take.ms/tMXqh
Regards.
Having the same issue as above. All admin pages redirecting to /wp-admin/admin.php?page=Jupiter
Hi,
It’s a known caching issue. You can fix it by clearing your browser local storage by hitting F12 (Or open Developer Tools) on your backend page and navigate to Application tab and choose the local storage and hit the remove button.
Screenshot: http://take.ms/kubHc
Remember to check all the tutorials steps or Skip them after clearing the Local Storage.
Screenshot: http://take.ms/tMXqh
Regards.
Thanks, that worked 
Thanks for your update, please enjoy the Jupiter V.6
Regards.
There is something seriously wrong with the Update. When you try to go to posts; pages or any other menu you are redirected to the Jupiter Control Panel. Pls, fix this ASAP. You should test this before going live!
Hi,
It’s a known caching issue. You can fix it by clearing your browser local storage by hitting F12 (Or open Developer Tools) on your backend page and navigate to Application tab and choose the local storage and hit the remove button.
Screenshot: http://take.ms/kubHc
Remember to check all the tutorials steps or Skip them after clearing the Local Storage.
Screenshot: http://take.ms/tMXqh
Regards.
Moved from 5.9 to version 6 but got error: Warning: Invalid argument supplied for foreach() in D:\www\domian-name-deleted.nl\www\wp-content\themes\jupiter\framework\admin\control-panel\v2\panes\updates-downgrades.php on line 28
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
release notes on the latest updates guys? https://themes.artbees.net/support/jupiter/release-notes/
Hi,
The release notes for the V.6 has been updated.
Please kindly recheck.
Regards.
Excellent, thanks! LOVE the global stick template option! Thank you for the great work!
Thank you, glad to hear that, you can share your experience with the Jupiter theme on this Review tab as well:
https://themeforest.net/item/jupiter-multipurpose-responsive-theme/reviews/5177775Regards.
Congratulations! Nice Theme, Good Luck With Sale 
Thank you so much
Woocommerce is totally messed up after last WC-update. Can not recommend the theme right now. I own two licences of the theme and it is a mess, waiting for asap update!
Hi,
The Jupiter version 6.0 will be available in a few hours, please kindly follow the update notification and update the theme.
Regards.
Hi there,
I was wondering it is possible to set a preload for a specific page or not.
If yes, could you please let me know how.
I have set preloader through the Jupiter global setting, but it is applied to all pages which is fine, but for one of my page, I want to set an image for its preloader.
Thank you.
Hi,
It’s possible to set the Pre-loader for a specific page.
You can edit the page > Jupiter Page Options > Page Preloader?
See screenshot: http://take.ms/YXMII
Regards.
Guys, the theme demo Portfolio Grid filters aren’t working (normal loading and ajax)
Hi,
Thank you so much, we’re checking, really appreciate.
Regards.
Hi,
It’s fixed, it was caused by caching plugin expired cache invalidation.
Thank you so much.
I cannot believe how messed up this theme is now. Nothing sticks when adjusting anything in control panel, and the caching functionality is completely out of whack
I seriously cannot comprehend what is going on with this… Text changes, menu background colors are not what I’m putting in the system, just chaos, so annoying
Hi,
Sorry for the inconvenience, please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/If you can’t do anything or change anything, it can’t happen.
Regards.
...
Hi,
I am trying to use the theme with Polylang Pro. Once I switch from Polylang to Polylang Pro, the unify themes option in Settings disappears. If I set the unify themes option before switching to Pro the language selector goes away. Is there a way to use the theme with the Pro plug-in?
Thanks!
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hi – how do I report a bug? Products import for woocommerce isn’t working…
Hi,
You can report the bug in our Ticket system here:
https://artbees.net/themes/dashboard/new-ticket/Set the status of the ticket to the Bug Report.
Regards.
Hi received this email: This Monday comes with New Jupiter V6 Update Info, but from Control panel> Theme update I can’t see upgrade. Could you explain us how it works?
Hi,
Sorry for the inconvenience, the update is not released yet, please kindly stay tuned until you receive the notification to update the theme from the ThemeForest.
Regards.
Hi guys, little question…
where i can costumize the code that show all single product in shop page?
i need to costumize this…
https://cl.ly/2b3q352k1441which is the file that generate the products?!
Thanks
Hi,
You can use the Product Shortcode to create the Shop page on your site and it has an option to control the number of the products display on the page.
Please check this document to know more;
https://themes.artbees.net/docs/products-shortcodeRegards.
Thanks, but is not what i need…
i want to know where i can found the code that generate all the products on the shop page.
After the title and the price, i need to insert some custom code.
Can you tell me please the exactly file where i can add my custom code please!?
Hi,
Then you can take a look at this file:
wp-content\themes\jupiter\woocommerce\content-product.php
Regards.
Yes! thanks!
Yes! thanks!
You’re welcome
Greetings! Is there any easy way to have multipe footers across the page? for example I mean footer variation 1 on homepage, footer variation 2 on subpages and not have any footer on landing page? Thank you for your answer
Hi,
Unfortunately, your request is not available to achieve with the Jupiter theme at the moment, it only able to use 1 Footer across the pages on the site.
However, If you want to achieve it now you can hire a developer with our premium customization service by accessing this:
https://artbees.net/themes/artbees-care/They will add the customization code or module to help you achieve that.
Regards.
Hello guys, did you think I can recreate this website with jupiter. Please let me know I like to recreate it with some improvement like tap call on the top instead the search box. Thanks
http://themes.muffingroup.com/caffeine/Hi,
It’s possible to make this site with Jupiter theme, however, it will need many customize of the items and css style to achieve that.
if you want to make it fast and flawlessly you can hire a developer with our premium customization service by accessing this:
https://artbees.net/themes/artbees-care/Regards.
