16522 comments found.
Having the same issue – after update to version 6 being redirected to /wp-admin/admin.php?page=Jupiter, even in a completely clean Google Chrome installation. Clearing the browser local storage doesn’t help.
Reverting back to 5.9.7, for now, fixes this issue.
It’s one thing for me to be able to revert back if an issue arises, it’s a different story if it’s on client’s websites.
Hi,
It’s a known caching issue. You can fix it by clearing your browser local storage by hitting F12 (Or open Developer Tools) on your backend page and navigate to Application tab and choose the local storage and hit the remove button.
Screenshot: http://take.ms/kubHc
Remember to check all the tutorials steps or Skip them after clearing the Local Storage.
Screenshot: http://take.ms/tMXqh
Regards.
Good update I can see the improved speed, but you guys are not evolving, still I cant have a more friendly mobile menu, still the videos are charged on mobile version even when they are not displayed, already there is a solution for IOS to display videos, but is not supported on your theme.. hopefully you start paying attention to all the small problems on the mobile version..
Hi,
Thanks for your feedback, it already has many improvements and features in the Jupiter V.6 and it needs time for the others implement.
But we will consider the features you feedback in the future update.
Regards.
After I updated my website to Jupiter 6.0 there occured a problem. Now I cannat reach my website. It says: HTTP 500 ERROR. How can i solve this?
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hi,
Keep getting redirected to control panel. I have cleared browser local storage.
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
FYI Artbees, I updated to 6 and some of the UI elements are not rendering in numerous browsers on Mac and PC. Specifically, the tab UI elements are showing no content. The tab elements are there, but the content is not. Reverting back 5 for now.
Also, when reverting back to 5.9.7 the tab elements render correctly. Thanks
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
@ArtbeesSupport No need for support on my end as I fixed the site by reverting back. Just letting you know that this update isn’t ready for release. In addition to the issue mentioned above, there were other issues with the update.
Thanks for your feedback, we’re working on the issues reported, a new update to fix it will be released very soon.
Regards.
IN THEORY – This looks awesome! Especially the shop builder – Badly needed that right about now, and BOOM – Here it is! Thank you!
Hi,
Thank you so much for the feedback, enjoy the Jupiter V.6
Regards.
Thanks for restoring the ability to edit from the front end with Visual Composer. I appreciate that.
Hi,
Thank you so much for the feedback, enjoy the Jupiter V.6
Regards.
I can not enter the web, so I can not do anything about the F12 that you are commenting on. I leave a conversation with our data server computer that tells us that you have an error that you should correct: 19:02:03 Oscar Cantorna: PHP Parse error: syntax error, unexpected ’!’ in /home/maxgloxar/www/wp-content/themes/jupiter/header-builder/includes/shortcodes/mkhb-navigation.php on line 671 19:02:09 Óscar Cantorna: we see that the hosting has a syntax error 19:02:18 Óscar Cantorna: it would be necessary for the subject’s supplier to review it
No puedo ni entrar a wp-admin de mi página. Podéis ayudarme?
No puedo ni entrar a wp-admin de mi página. Podéis ayudarme?
Hi,
Please kindly try to upgrade the PHP on your server to 5.6+
This error happens because the PHP version of your server is low.
Regards.
updating from 5.9.5 to 6 caused mk-blog.php to get ignored. I had to copy config.php and vc_map.php from jupiter parent to get it working again. (/components/shortcodes/mk_blog)
however i see some 404s in your new beta header feature – thought i’d report them for you – http://itvolcano.com/screenshots/2017-11-09___19-56-00___8.png – seems the header builder is trying to read those files from the child – files don’t exist since this is a child.
Hi,
Thanks for your feedback, that Child theme issue will be fixed in the next update.
Regards.
ISSUE ISSUE ISSUE. If I try to modify every page with the new wpbakery builder what I obtain is a white page and I can’t modify anything! PLEASE HELP ME
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Ok did it
Thank you, our supporter will reply your ticket asap.
Regards.
After updating 5.9.7 to 6 the custom sidebars on pages are pushed bellow the content.
URGENT FIX NEEDED!!!
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
BUG 2: Adding custom sidebars also does not work anymore. If you had custom sidebars in the previous version you will see them in the theme options, but adding new ones is not possible…. if you add one and refresh the page… it is gone.
Hi,
This is not the right place to investigate further, could you please submit a ticket through our support system so we can work on it.
Thank you so much.
Regards.
BUG2: not a bug - > After creating custom sidebar and hit the save button. click on clear cache…. and then it works….
But it still pushes the sidebar content below the main content.
I found the problem, for some strange reason the update converted a composer row into a section. I rebuild the page with rows… and now the sidebar sticks.
Hi,
Thanks for your feedback, we will recheck this issues and implement it in the future update.
Regards.
PLEASE FIX the v6 update, I’m having the same problem – always redirected to Jupiter CP
Hi,
It’s a known caching issue. You can fix it by clearing your browser local storage by hitting F12 (Or open Developer Tools) on your backend page and navigate to Application tab and choose the local storage and hit the remove button.
Screenshot: http://take.ms/kubHc
Remember to check all the tutorials steps or Skip them after clearing the Local Storage.
Screenshot: http://take.ms/tMXqh
Regards.
URGENT FIX on Jupiter 6. Also having the issue with the new update. Every click on the wordpress backend gets redirected to control panel.
Hi,
It’s a known caching issue. You can fix it by clearing your browser local storage by hitting F12 (Or open Developer Tools) on your backend page and navigate to Application tab and choose the local storage and hit the remove button.
Screenshot: http://take.ms/kubHc
Remember to check all the tutorials steps or Skip them after clearing the Local Storage.
Screenshot: http://take.ms/tMXqh
Regards.
Having the same issue as above. All admin pages redirecting to /wp-admin/admin.php?page=Jupiter
Hi,
It’s a known caching issue. You can fix it by clearing your browser local storage by hitting F12 (Or open Developer Tools) on your backend page and navigate to Application tab and choose the local storage and hit the remove button.
Screenshot: http://take.ms/kubHc
Remember to check all the tutorials steps or Skip them after clearing the Local Storage.
Screenshot: http://take.ms/tMXqh
Regards.
Thanks, that worked 
Thanks for your update, please enjoy the Jupiter V.6
Regards.
There is something seriously wrong with the Update. When you try to go to posts; pages or any other menu you are redirected to the Jupiter Control Panel. Pls, fix this ASAP. You should test this before going live!
Hi,
It’s a known caching issue. You can fix it by clearing your browser local storage by hitting F12 (Or open Developer Tools) on your backend page and navigate to Application tab and choose the local storage and hit the remove button.
Screenshot: http://take.ms/kubHc
Remember to check all the tutorials steps or Skip them after clearing the Local Storage.
Screenshot: http://take.ms/tMXqh
Regards.
Moved from 5.9 to version 6 but got error: Warning: Invalid argument supplied for foreach() in D:\www\domian-name-deleted.nl\www\wp-content\themes\jupiter\framework\admin\control-panel\v2\panes\updates-downgrades.php on line 28
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
release notes on the latest updates guys? https://themes.artbees.net/support/jupiter/release-notes/
Hi,
The release notes for the V.6 has been updated.
Please kindly recheck.
Regards.
Excellent, thanks! LOVE the global stick template option! Thank you for the great work!
Thank you, glad to hear that, you can share your experience with the Jupiter theme on this Review tab as well:
https://themeforest.net/item/jupiter-multipurpose-responsive-theme/reviews/5177775Regards.
Congratulations! Nice Theme, Good Luck With Sale 
Thank you so much
Woocommerce is totally messed up after last WC-update. Can not recommend the theme right now. I own two licences of the theme and it is a mess, waiting for asap update!
Hi,
The Jupiter version 6.0 will be available in a few hours, please kindly follow the update notification and update the theme.
Regards.
Hi there,
I was wondering it is possible to set a preload for a specific page or not.
If yes, could you please let me know how.
I have set preloader through the Jupiter global setting, but it is applied to all pages which is fine, but for one of my page, I want to set an image for its preloader.
Thank you.
Hi,
It’s possible to set the Pre-loader for a specific page.
You can edit the page > Jupiter Page Options > Page Preloader?
See screenshot: http://take.ms/YXMII
Regards.
