16522 comments found.
Hello, What happened with FAQ demo page? Is it working in v6 ? https://demos.artbees.net/jupiter/pages/faq/
Hi,
We will recheck that, thank you and the FAQ post type and shortcode still works fine in V.6
Regards.
I just took a site live today and decided to update the theme and now their site is down as I’m facing the full-width issues when the site is supposed to be in boxed mode… how long until the update comes out?
Hi,
It will be released very soon, in the meantime, you can downgrade the theme version to avoid this problem.
Hope you understand this matter.
Regards.
hi.
i have a pre buy question. The Pagespeed can be realized with standard settings, or does it needs a cdn?
thx for answer tom
Hi,
The speed of the Jupiter theme is pretty fine without the CDN enable, but it will improve a lot if you have CDN set up for your site.
Regards.
thx for your answer, but does for example your demo pages have this speed you show in your description? 93% performance grade; 1,17 seconds loading time, etc.
I ask because some days ago i bought a theme that say it is absolutly fast, with fantastic parameters, but they was released by a extra costing cdn.
so i ask before 
thx for answer tom
Our demo pages don’t use the CDN, as you can see, the performance still good though.
Regards.
Hey Jupiter!
I love your theme a lot and even more with the update! But one question: Do I need to buy wpbakery page builder separately? I thought it would have been inclusive in the package?
Regards,
Ak61
Hi,
The WPBakery Page Builder is already included in the Jupiter theme, you don’t need to buy it anymore to use it within the theme.
Regards.
Oh that’s strange I clicked on the WPBakery from the panel and it sends me to buy it? But today I clicked again and it worked..? Oh well, I’m glad I can work with it, thanks!
Thanks for your update, let us know if you need any assistance.
Regards.
hi! Love this theme but I have an issue and a question. 1) After update the theme (5.9.2) and the woocommerce version 3.2.3, the symbols of quantity are not seeing well. Take a look at http://sushi-adomicilio.com/producto/sashimi-roll/. The + is up and hidding the word. 2) How can I remove the single product page loupe? I have change the size of the image to original with no results.
I have clear theme cache as well. Waiting for your response. Thanks
Hi,
This section doesn’t allow to share the custom css so we can’t provide the solution.
Please kindly open a ticket at the support desk so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hello,
Looks like V6 is quite unstable, although i tried updating on a development site and it doesn’t seem too bad.
One thing which is really disappointing though is the Header Builder. There are some really simple things missing here which almost make it pointless… please can you add the following elements:
Custom HTML block Image
Thanks,
I have not updated the theme to latest version yet. I want to confirm if I will update the theme, what will happen to the old backend of Jupiter. I am not a fan of front end WYSIWYG editor. Never liked it in any theme. Can I just turn that off in new version?
Hi,
The back-end will work in the same way as before, it won’t have any difference.
And unfortunately, the Front-end editor can’t be disabled, but you don’t need to worry about it because it doesn’t have any effect if you don’t use it.
Regards.
Hello, there are many problems with new release: In admin panel when selecting an element it always jump to Jupiter Control Panel in 2 sec. Templates not woking, return ( Warning number : 500) and can’t open plugins tab (Active plugins and New Plugins), it shows two loaders but they spin infinitely
Hi,
1. It’s a known caching issue. You can fix it by clearing your browser local storage by hitting F12 (Or open Developer Tools) on your backend page and navigate to Application tab and choose the local storage and hit the remove button.
Screenshot: http://take.ms/kubHc
Remember to check all the tutorials steps or Skip them after clearing the Local Storage.
Screenshot: http://take.ms/tMXqh
2. Please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
I don’t see the new page visual editor at all
Hi,
Please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Unfortunately v6 makes our site load 2.3s slower. No changes except updating the theme caused this to happen. Is there a fix coming to get the speed back?
Hi,
A new update will be released very soon, please kindly stay tuned.
By the way, this V.6 update won’t affect to the site speed, could you please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
I need the the full-width fix immediately. Our front page is built on that layout.
Hi,
A new update with this fix will be released very soon, please kindly stay tuned.
Regards.
After upgrade to Jupiter 6.0 my admin page always jumps to Jupiter Control Panes, regardless which other selection I choose. anoing
Hi,
It’s a known caching issue. You can fix it by clearing your browser local storage by hitting F12 (Or open Developer Tools) on your backend page and navigate to Application tab and choose the local storage and hit the remove button.
Screenshot: http://take.ms/kubHc
Remember to check all the tutorials steps or Skip them after clearing the Local Storage.
Screenshot: http://take.ms/tMXqh
Regards.
Hi there! Jupiter is really awesome! We’re looking for a theme which is compatible with the Learndash Plugin. Can you conform this? Thanks
Hi,
We didn’t test the Jupiter theme with this plugin yet as well as hear any feedback from the Customers about it so we can’t confirm with you if it’s compatible. However, you can ask the Jupiter theme community here:
http://forums.artbees.net/c/jupiter/ask-the-community
So other customers can share their experience with you and let you know if any plugin which has the same feature is compatible with Jupiter theme.
Also, you can follow the compatible plugins list here:
https://themes.artbees.net/docs/compatible-plugins
Hope you understand this matter, thank you.
Regards.
Demo data ：https://demos.artbees.net/jupiter/ Can you provide it?
Hi,
Unfortunately, this template is not available yet, but it will be added to the theme in the future update.
Regards.
hello, this template support gravity form instead of contactform 7 ? thanks
Hi,
The Jupiter theme is officially compatible with the Contact Form 7 only, you can see the compatible plugins list here:
https://themes.artbees.net/docs/compatible-pluginsRegards.
No idea why you’ve added padding to #theme-page .theme-page-wrapper .theme-content. Can’t work out how to get rid of it. Screwed a lot of my site that was based on one of your default templates. I don’t like hacking stuff like this out. Is there a new setting I’m missing?
Also your header builder does not work well with Child themes. Getting a load of 404s looking for header builder stuff. You should be using template_directory, not stylesheet_directory
Hi,
1. Please kindly make sure you already enabled the Stick Template option in the Jupiter Page Option : http://take.ms/Oqll6
2. This is known as a bug and its fix will be released very soon.
Hope you understand this matter.
Regards.
When there is an update to install, do I download the new package and install it over what I already have? I don’t want to lose everything. My clients is version 5.0.12 but she can’t post any posts. She creates then and then when she goes to update the whole site crashes.
Hi,
You can follow this document to update the theme :
https://themes.artbees.net/docs/updating-theme-child-themeRegarding the site crashes problem, please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hi,
Here are some feedback for version 6.0.
1. Can’t translate these strings when using Shop Customizer:
CART
DELIVERY & PAYMENT
COMPLETE ORDER
DELIVERY & PAYMENT DETAILS
Please enter your details.
CHOOSE YOUR PAYMENT METHOD
Please enter your Payment Details.
2. Shop Customizer and Widget Styles: Color for cart buttons in widget can’t be changed.
Hi,
Please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Pleaseeeee! My site is gone, Destroyed, mi clients are soooo unhappy, mi provedrs are angry with my company, the images and background images are gone, the styles can’t charge, one day ago, EVERITHING works fine, PLEASE HELP ME!
Hi,
Please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
hello, i am used to visual composer, is the one you are using with this theme a modified version of that or is it a different page builder?
Hi,
In the Jupiter theme, we use the Visual Composer editor plugin but it’s Modified version and totally different from the Original version.
Regards.
will it be easy to use? does it have back end editor functionality?
Yes, it will very basic to use, it has both Back-end and Front-end editor.
Regards.
