16513 comments found.
Unfortunately v6 makes our site load 2.3s slower. No changes except updating the theme caused this to happen. Is there a fix coming to get the speed back?
Hi,
A new update will be released very soon, please kindly stay tuned.
By the way, this V.6 update won’t affect to the site speed, could you please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
I need the the full-width fix immediately. Our front page is built on that layout.
Hi,
A new update with this fix will be released very soon, please kindly stay tuned.
Regards.
After upgrade to Jupiter 6.0 my admin page always jumps to Jupiter Control Panes, regardless which other selection I choose. anoing
Hi,
It’s a known caching issue. You can fix it by clearing your browser local storage by hitting F12 (Or open Developer Tools) on your backend page and navigate to Application tab and choose the local storage and hit the remove button.
Screenshot: http://take.ms/kubHc
Remember to check all the tutorials steps or Skip them after clearing the Local Storage.
Screenshot: http://take.ms/tMXqh
Regards.
Hi there! Jupiter is really awesome! We’re looking for a theme which is compatible with the Learndash Plugin. Can you conform this? Thanks 
Hi,
We didn’t test the Jupiter theme with this plugin yet as well as hear any feedback from the Customers about it so we can’t confirm with you if it’s compatible. However, you can ask the Jupiter theme community here:
http://forums.artbees.net/c/jupiter/ask-the-community
So other customers can share their experience with you and let you know if any plugin which has the same feature is compatible with Jupiter theme.
Also, you can follow the compatible plugins list here:
https://themes.artbees.net/docs/compatible-plugins
Hope you understand this matter, thank you.
Regards.
Demo data ：https://demos.artbees.net/jupiter/ Can you provide it?
Hi,
Unfortunately, this template is not available yet, but it will be added to the theme in the future update.
Regards.
hello, this template support gravity form instead of contactform 7 ? thanks
Hi,
The Jupiter theme is officially compatible with the Contact Form 7 only, you can see the compatible plugins list here:
https://themes.artbees.net/docs/compatible-pluginsRegards.
No idea why you’ve added padding to #theme-page .theme-page-wrapper .theme-content. Can’t work out how to get rid of it. Screwed a lot of my site that was based on one of your default templates. I don’t like hacking stuff like this out. Is there a new setting I’m missing?
Also your header builder does not work well with Child themes. Getting a load of 404s looking for header builder stuff. You should be using template_directory, not stylesheet_directory
Hi,
1. Please kindly make sure you already enabled the Stick Template option in the Jupiter Page Option : http://take.ms/Oqll6
2. This is known as a bug and its fix will be released very soon.
Hope you understand this matter.
Regards.
When there is an update to install, do I download the new package and install it over what I already have? I don’t want to lose everything. My clients is version 5.0.12 but she can’t post any posts. She creates then and then when she goes to update the whole site crashes.
Hi,
You can follow this document to update the theme :
https://themes.artbees.net/docs/updating-theme-child-themeRegarding the site crashes problem, please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hi,
Here are some feedback for version 6.0.
1. Can’t translate these strings when using Shop Customizer:
CART
DELIVERY & PAYMENT
COMPLETE ORDER
DELIVERY & PAYMENT DETAILS
Please enter your details.
CHOOSE YOUR PAYMENT METHOD
Please enter your Payment Details.
2. Shop Customizer and Widget Styles: Color for cart buttons in widget can’t be changed.
Hi,
Please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Pleaseeeee! My site is gone, Destroyed, mi clients are soooo unhappy, mi provedrs are angry with my company, the images and background images are gone, the styles can’t charge, one day ago, EVERITHING works fine, PLEASE HELP ME!
Hi,
Please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
hello, i am used to visual composer, is the one you are using with this theme a modified version of that or is it a different page builder?
Hi,
In the Jupiter theme, we use the Visual Composer editor plugin but it’s Modified version and totally different from the Original version.
Regards.
will it be easy to use? does it have back end editor functionality?
Yes, it will very basic to use, it has both Back-end and Front-end editor.
Regards.
Hi there,
Is it also possible to download a PSD file from the demo’s somewhere?
If yes, where?
https://demos.artbees.net/jupiter/templates/Hi,
Please go to the Jupiter > Control Panel > Templates > On the templates thumbnail, click on the PSD icon to download the PSD files of that template.
Screenshot: http://take.ms/mYInm
Regards.
Hi!
My website is really slow (about 30 sec to load to load content). Is there any known issue concerning the speed with Jupiter theme? 
I don’t know where to look to find my problem anymore …
thanks in advance
Hi,
There isn’t have any problem with the Jupiter theme speed, for example, you can see the GTMetrix result of our demo template here:
https://demos.artbees.net/jupiter/litae/Result: https://gtmetrix.com/reports/demos.artbees.net/Aao3Gy89
It has the high score with everything optimized.
So the problem might come from your site or server itself, please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check and suggest further.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Updated a client’s site to Jupiter 6.0 and it completely destroyed the site. When I tried to downgrade to 5.9.7 I am told the update package is unavailable, and the manual download link is broken. Where can I get 5.9.7 to manually downgrade?
Update – it took over an hour but I managed to salvage the site. The update from 5.9.7 to 6.0 might have some issues – I recommend folks delay updating for a bit in case some new updates address any issues.
Hi,
Thanks for your update, could you please provide more information to help us check the issue.
Please kindly open a ticket at the support desk and provide your site login info so our support staffs can check further.
https://artbees.net/themes/dashboard/new-ticket/Regards.
so now the new visual composer is separate with the wpbakery page builder, which one is using here?
Hi,
Actually, it’s the Visual Composer plugin, but they change the name to WB Bakery Page builder from this 5.4.2 version.
Regards.
Hi- Love the new changes with new version. Is there a way to get these two pages as a demo? https://demos.artbees.net/jupiter/ and https://demos.artbees.net/jupiter/templates/
Hi,
Thanks for your feedback, really appreciate.
At the moment, this template is not available yet, but we will consider implementing in the future update.
Hope you understand this matter.
Regards.
After I upgraded to version 6, I can not edit Visual Editor.
It shows this message:
Elements within this list are deprecated and are no longer supported in newer versions of WPBakery Page Builder
Hi,
Please delete the current WPBakery Page Builder ( or Visual Composer plugin) on your site via the Plugin manager area.
Then go to the Jupiter > Control Panel > Required Plugins > Install the Visual Composer plugin on this section and recheck.
Regards.
did not work! the wordpress text editor stopped working.
My language is the portuguese of Brazil. Can it be any problem?
Please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Just updated to V6 and my whole site is gone! I still have the backend but there is no HTML on the front, meaning when you look at the page source, it is completely blank. Need this fixed ASAP!
Here is a screenshot of trying to use the front-end editor: https://ibb.co/hdv3OG
Now I can’t even sign in to the back end!
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
My support is passed but I shouldn’t need it for just updating a theme. Besides, there is no site login thanks to the update. Can I just use FTP and reload Jupiter 5.9.7? My point is, like so many others here, the update crashed/damaged our sites.
Purchased extended support. Need this corrected asap please.
Thank you for the speedy support! Site is now working great!
You’re welcome, thank you so much for the update, please let us know if you need any assistance
Something changed with 6.0 that will likely mess with people purposely holding off on updating. I updated a site to 5.9.7 and when I went to update Visual Composer it installed 5.4.2 instead of 5.2.1. The artbees static js composer file that was pulled didn’t have a version number in it, so it was probably the latest for 6.0. This caused that common issue where video backgrounds of boats started showing. The temp fix is to uninstall Visual Composer and then manually install it with the file that came in the Jupiter zip.
Hi,
“This caused that common issue where video backgrounds of boats started showing.”
This issue meant you’re using the Original version of the Visual Composer plugin, not the Modified version included in the Jupiter theme.
To solve this, you will need to uninstall the current VC plugin, then go to the Jupiter > Control Panel > Required Plugins > Install the VC on this area.
Regards.
I followed those steps but the issue problem happens. Let me explain better: I was updating a site that was Jupiter 5.9 and Visual Composer (Modified) 5.1.1. I updated the theme to 5.9.7 and that went fine, but when I updated VC as you instructed, it went straight to 5.4.2 (which is meant for Jupiter 6.0) instead of 5.2.1 (which is meant for Jupiter 5.9.7). It never went to the original line of VC as you suggested, but instead went to the latest modified version that doesn’t pair with Jupiter 5.9.7. The only way to avoid this right now is to manually upload the ZIP of VC that came with 5.9.7.
Hello,
Great update, I just wish you can focus more on the mobile version..
How do you do this sections? https://cl.ly/nddy what is the name on VC?
Thanks
Hi,
That section is built with the Image shortcode, but it has some extra configuration to achieve that special parallax effect on hover.
The only way to get it is waiting for this template released in the future and install it on your site.
Regards.
