28303 comments found.
Hi I wanted to know which languages are already translated for the theme ? Thanks
Hello Jamie,
The theme comes with the following translations: Russian, Hebrew, French, German, Swedish, Dutch, Norwegian, Persian, Spanish and Turkish.
Hello Jamie,
The theme comes with the following translations: Russian, Hebrew, French, German, Swedish, Dutch, Norwegian, Persian, Spanish and Turkish.
hi after latest update i am getting this error
This page isn’t working
msi.com.sg is currently unable to handle this request. HTTP ERROR 500
Hi there,
This is most probably a plugins issue. Please deactivate your plugins via FTP http://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/
i asked my hosting to help and they reply me following
Hi, We have checked the issue with your website and could see that your current theme is infected with the malicious codes that causing the website issue. Please see the file below;
/home/msicomsg/public_html/wp-content/themes/flatsome/functions.php /home/msicomsg/public_html/wp-content/themes/flatsome-child/functions.php
Please check the mentioned file and remove the injected codes with an assistance of your web-devloper to resolve the issue. Kindly note that malware injections are mainly due to the vulnerabilities of the outdated themes/plugins on your website. So we would recommend you to update the theme/plugins in your website.
Hi there,
Seems they have referenced to a particular file that you need to remove. Are you able to access the WP-Admin?
Hi there. I am wondering if you can help me out. I have been looking to import Pre-designed layouts for Flatsome using the UX Builder, but for the life of me it alludes me or I am missing something. I see the default layouts but the Pre-design Gallery is absent. Please point me in the right direction. Thanks for you help. Doc
Found it! Persevered with my Sherlock Holmes cap on, always works. 
Keep up being awesome. Doc
Awesome 
Wear your cap with pride and good luck with your site.
Is it possible (when using a transparent header with white text as a page template) to set the bottom bar as having an independent level of opacity? Meaning, have the Main Header be semi transparent, while the bottom bar is a slightly darker transparency to set it apart more?
Hi there,
I’m afraid this is not possible in the default layout.
When I try to use UX Builder it does not open, I’ve already changed the .htacess to 3000, but nothing. Help me.
Hi there,
Please see this troubleshooting guide http://docs.uxthemes.com/article/202-missing-customizer-or-ux-builder
Hi, when I place an accordion in the footer, the accordion inner won’t display.
Hi there,
Please ensure that you are running the latest Flatsome and WordPress versions. It is working well over here.
Hi, it is up to date 
was a clean install from yesterday. Would you be able to help please?
Thanks Mike
Hi Mike,
Please shoot a link to your site via support and we’ll look into it.
Hi, can this theme be used for dropshipping?
Hi there,
Yes You will need a dropshipping plugin https://woocommerce.com/products/woocommerce-dropshipping/
If I want to add custom search bar of relevanssi or some other plugin , how can i add in the template since only default search bar is running of the template,
Hi there,
Use the search plugin’s shortcode to display the search form https://www.relevanssi.com/knowledge-base/search-shortcode/
Hello,
I have this website http://www.ng1215824-8753.ccccloud.com/ 2 qustions please: 1. I use “scroll to” and I get a little gap on the top of the section its scroll to (it doesnt scroll to the right point) 2. I want to make the section full height, how can I do that?
Hi there,
1. Please check your scroll to element placement. You should place the element outside the section.
2. Set the section to sticky.
hey, 1. I have placed the “scroll to” element before the section, I think that it happens because of the header. the function scroll to the begining of the header and my header is transparent. there is any way that the scroll to would scroll to the edge of the top bar and not the header? 2.I ment to somthing else, In banner for example I can set the height to 100% and it works o.k, but on section I don’t have this option. am I right?
The Category shown in the PRODUCT GRID is not using the primary category of a product. It uses the first in alphabet. is there already a fix for that?
Hi there,
Please drag the category you want to be the primary category to the top in Products > Categories.
Hello, i can’t drag the category to the top. It is a fixed list.
Hi there,
Please see how to drag the categories here https://makeagif.com/i/NqG8Hz
Thanks very much for the gif. This doesn’t work for subcategories. I would like the subcategory to be shown on the product grid. Is that possible?
Pre purchase question we use a built in page builder on our current woocommerce site but when we came to export to our testing server we found that theses pages were unable to be exported using wp-all export. Does your pagebuilder store the page content in the standard location thus enabling exporting and reimporting between live and staging sites? Thank you in advance
Hi there,
Yes The UX Builder saves the content conventionally and hence you should have no problems exporting content.
Is there a way to set default header background image for all dynamically generated archives, such as search results?
Hi there,
I’m afraid we do not have a setting for this. You will need a bit of customization to achieve this.
Can we search for product category names as well from within the header search form? I’m not asking for category dropdown, rather inclusion of category names for search keywords, to display the products from those categories as well.
Hi there,
Please place a feature request for this here https://uxthemes.canny.io/flatsome
Hello sir please check this link https://drive.google.com/open?id=19pRDh9Hbc_bJKAIxOSkmp8whem2Lnwko and let me know how i can have this type of filterable products in flatsome ?
Hi there,
I’m afraid this is not possible by default. You will need a bit of customization to achieve this.
customization of which type ? can you please guide me a little bit about it
Hi guys, when running our site through pingdoom tools we have 4 errors only and they all relate to the fl-icons.css – it seems like the path is broken? any ideas?
Hi there,
Please shoot a link to your site in an email via support and we’ll look into it.
they simply told me I need to purchase again.
Hi. My UX builder will not load. I have tried to access the UX builder from every access point (from the front page, through the theme editor, and in the block editor, etc) and every time I am unable to load the UX builder. The screen goes dark and then the loading spinner just spins and spins.
I am running Wordpress version 4.9.1 with a 256 MB memory limit. I am running Woo Commerce 3.2.5, PHP 7.1.12 and Flatsome Theme 3.4.2.
The site is www.SeedsofChangeMala.com
I have read all of the journal entries about the UX builder not loading and all of your trouble shooting pages and nothing is working. I have uninstalled each plug in and the UX builder will not load.
This has become a huge time suck and a major problem as I cannot update the front page of the site during the Holiday Rush.
Please advise how I may change the problem.
Hi there,
We are having issues with PHP 7.1, please try downgrading to PHP 7 and check it out.
Hello,
I saw that you can specify which post category you can choose for your blogposts, which is great! I wondering if you can also exclude categories?
Thanks for the help!
Hi there,
You will need a bit of customization to exclude a category from the blog page.
Thanks for your reply!
How exactly do I customize the blogpage?
Im trying to change the active menu tab link color to a different color but its not working, tried adding a:active { color: green; } li.selected a { color: #FF0000; }
not working
Hi there,
Try this CSS
.nav>li.active>a{ color: red !important; }
Hello, I want to disable main menu and footer menu for checkout page on mobile devices, because i am using webview checkout in react-native mobile app. Could you help me.
Hi there,
You will need a bit of customization to fix this.
Hi. I just installed the “WPB WooCommerce Custom Tab Manager PRO”-plugin. When active I get this error:
“Warning: call_user_func() expects parameter 1 to be a valid callback, no array or string given in /var/www/domain.dk/public_html/wp-content/themes/flatsome/woocommerce/single-product/tabs/tabs.php on line 62”
Do you know if it’s it a bug in the theme or in the plugin?
Hi there,
This issue seems to be stemming from the plugin as we have not had any compatibility tests with the plugin.
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