594 comments found.
hello I am trying to leave a support ticket but my purchase code given does not work. Please assist me.
Dear Customer,
Thank you for purchasing the theme!
Please make sure to select ‘Jacqueline | Spa Massage Salon Theme ’ category in our ticket system if you have bought ‘Jacqueline Spa Massage Salon Theme’ (Wordpress version). Please double check to make sure you are NOT submitting the ticket with your Purchase Code for Wordpress theme into ‘Jacqueline | Spa Massage Salon Site Template’ category (which is the HTML theme version). If you still get no luck submitting the ticket for any reason, please just select the ‘Pre-Sales’ category so that the ticket is submitted without the Purchase Code and specify the Purchase Code in the message body.
Best Regards,
your website does not work
Dear Customer,
Could you please be more specific about what exactly does not work? If you are referring to https://themerex.ticksy.com/, it works just fine at the moment http://prntscr.com/i1527b. We also got no complaints from other customers regarding the ticket system. What type of issues exactly are you experiencing? Are you submitting the ticket to ‘Jacqueline | Spa Massage Salon Theme ’ category? Make sure not to submit the ticket to ‘Jacqueline | Spa Massage Salon Site Template’ category (if you bought the Wordpress version of the theme).
Looking forward to your reply,
Hi, i dont see a single service page in the demo. Can you please send me one?
Hello,
Thank you for your interest in our theme!
This section on the demo homepage is added with the help of the Services shortcode http://prntscr.com/hyfdih So clicking ‘Learn More’ tabs next to each service item will lead you to the single services pages http://jacqueline.themerex.net/services/online-appointment/ , http://jacqueline.themerex.net/services/gift-cards-available/, http://jacqueline.themerex.net/services/special-offers/
Best Regards,
Hi, you dont have a custom post type for services?
Dear Rgegeo,
There is the Services custom post type in admin:
http://prntscr.com/hyxeys http://jacqueline.themerex.net/doc/#servicesBest Regards,
Essential Grid plug in fails while activation: Plugin could not be activated because it triggered a fatal error: Parse error: syntax error, unexpected T_STATIC in /home/content/52/3572652/html/vmbeautytouch/wp-content/plugins/essential-grid/admin/includes/plugin-update.class.php on line 860 We are installing on vanilla WP. What is the solution?
Dear Customer,
This issue needs to be investigated closer on your side. Could you please submit the support ticket at https://themerex.ticksy.com/ with your Purchase Code, Wordpress admin login credentials and FTP so that we can investigate the issue closer to see what causes it.
Best Regards,
Having issues uploading the theme. I’ve changed all the parameters as suggested in your instructions. I still get the error “The uploaded file exceeds the upload_max_filesize directive in php.ini.” Please provide a solution.
Dear JoshuaReid,
Thank you for purchasing the theme!
The error means that the upload_max_filesize needs to be increased.
Please contact your hosting provider to make sure that your PHP configuration limits are as follows:
max_execution_time 600
memory_limit 256M
post_max_size 32M
upload_max_filesize 32MEven if you have increased the parameters on your own, sometimes it is still required for the hosting provider to take care of that. So please, get in touch with them. Or you can also try to install the theme via FTP:
Log into your web server with FTP client software
Unzip the jacqueline.zip file and ONLY use the extracted /Jacqueline theme folder
Upload the extracted /Jacqueline theme folder into /wp-content/themes folder
Activate the newly installed theme. Go to Appearance > Themes and activate it.Best Regards,
Got it installed. Now I’m having problems with actually editing the theme/dummy data. There is no frontend or backend VC capabilities to edit the theme, even though the plugin is installed and activated. Do I need to purchase license for the WPBakery Page Builder? What am I missing?
Dear JoshuaReid,
Seems like your Visual Composer version needs to be updated. Could you please submit the support ticket at https://themerex.ticksy.com/ with your Purchase Code so that we can send you the new plugin version to update.
As for the licences, purchasing these plugins licences is optional and not needed if they came bundled with a theme.
Since Visual composer and Revolution Slider plugins are a part of the theme, the new versions of them are included into each theme with every new theme update.
You can contact us to get the latest versions of Visual Composer or Revolution Slider plugins submitting a support ticket any time.
Best Regards,
Thank You for your response. I submitted a ticket at the same time of posting my initial reply yesterday. Looking forward to the new plugin version to update, as well as the instructions on how to do so. Thank you again for your help.
I did everything you suggested and it still does not allow me to edit the theme. I’ve responded to the Ticket as well. Please solve this problem.
Dear JoshuaReid,
Please see the reply in ticket.
Have a nice day!
I am building a website for my customer who wanted the online book includes the following
Customer can choose
1. Location 2. Doctor/Staff 3. What kind of Service with price 4. Start time 5. End time (the time slot can be as short as 20min, and as long as 2 hours) 6. Leave note 7. pay online or pay at location/in store.
Plus customer’s name, phone number, email.
Extra features if possible 8. customer can login and cancel the appoint, or reschedule the appoint
Hello,
Thank you for your interest in our theme!
The booking functionality is added into the theme with the help of the third-party Booked Appointments plugin. Please check this plugin documentation here for more info on its functionality and options available: https://boxystudio.ticksy.com/articles/7827/Best Regards,
Hallo,
I have some questions:
1. I’m using the qTranslate-X plugin on my website and would like to know how to place a language selector in the Mobile version?.... When I’m on mobile devices I can’t change languages.
2. How can I translate the contact form fields?
3. How can I translate the contents of the Top Bar Menu? For example:”Call Us”
Thank’s
Dear Nahiro,
Thank you for purchasing the theme!
1. This is a third-party plugin which was not included into the theme by default, so please contact the plugin authors for help. Besides, we do not guarantee the theme 100% compatibility with any types of plugins and extensions which were not included into the theme by default.
2. To translate the contact form fields, as well as the top bar menu text, please edit the jacqueline.pot file. The procedure is as follows:
Set the language you prefer in Settings – General in your admin.
Open the jacqueline.pot file in wp-content/themes/languages directory on FTP in Poedit software.
Click ‘Create New Translation’ in the file and select the language you prefer (make sure the language variation is the same as selected inSettings – General in admin) http://prntscr.com/doe3l0 . With that done the .po file will be generated out of .pot one. Translate the text strings in Poedit software and save the file. As soon as you save this .po file, the .mo file will be generated automatically.
Upload these .po and .mo file to wp-content/themes/languages directory on FTP
Please check this video tutorial for better understanding of the procedure: https://youtu.be/aXFvCXp2EVc
Best Regards,
Hi,
How come all my styling and custom changes are all messed up after updating? This is the second time I want to update, and both times the whole theme is going crazy. Headings are like 1200px. What is going on? I have never seen this before.
I re-saved the permalinks, stylesheets, theme options, custom css, but nothing works. It looks like every save is making things worse.
Please help me out. What am I doing wrong? :-/
Dear Customer,
After the theme update, in order to restore your styling settings, it is necessary just to click ‘Save’ in Fonts and Colors in admin. So please go to Fonts and Colors and click ‘Save’ without making any changes there. It should bring all your customization options back.
If the issue still persists on your side, please provide us with your Wordpress admin login credentials and FTP in support ticket at https://themerex.ticksy.com so that we can investigate the issue closer to see what causes it.
Best Regards,
Hallo,
In Theme’s descriptions, say it that I make Custom Layouts . but I can’t find anywhere else the option to do it.
You could tell me how I can activate that option as soon as possible.
Thanks!
Dear Nahiro,
There are several layouts you can select for your Portfolio categories, for example, etc/. http://jacqueline.themerex.net/doc/#portfolio http://jacqueline.themerex.net/doc/images/add-portfolio-cat.png
Best Regards,
How i can set a Custom Header or Footer ? ,
Dear Nahiro,
Please go to Appearance – Theme Options – Header – Top panel style. Please go to Appearance – Theme Options – Footer – Select footer sidebar. In order to select the custom header or footer for certain page specifically, please g oto Pages – select the page, scroll down to Theme Options, go to Header/Footer.
Best Regards,
Dear support, there is bug and this is absolutely bad for my customer. The same bug is also on your demo shop page – bug is related to woocommerce : http://jacqueline.themerex.net/product/face-powder-refill/
when you want to add more than 1 item into the cart and want to add more via the arrow up icon next to the item quantity – it adds 2 more every time you press more. same goes for less – 2 steps – not one by one!
You have to fix this, please really soon as possible!!!
It’s not a woocommerce related bug, other sites, other themes doesn’t have this issue.
please reply with a fix code solution or update your theme
thank you
Dear Customer,
Thanks for troubleshooting!
The point is that we have already fixed it in the theme and on the demo, seems like some server cache. Please check the demo.
As for the fix on your client’s website, please just delete this piece of code from wp-content\themes\jacqueline\fw\js\core.init.js file to solve the issue:
http://prntscr.com/hnc8ffThis fix will be included into the next theme update.
Best Regards,
Hallo,
How can I improve the loading time of the page in the backend?
When I’m trying to access Menu Items, Pages, etc… Each page takes too long to load.
Is it a Theme problem? What is the Solution?
Thanks!
Dear Nahiro,
Please check these articles on increasing the admin speed in Wordpress:
http://www.onlinemediamasters.com/slow-wordpress-admin-panel/ http://docs.wp-rocket.me/article/121-wp-admin-area-is-slowBest Regards,
fonts on control panel don’t work
Dear Customer,
Could you please submit the support ticket at https://themerex.ticksy.com with your site URL, Wordpress admin login and FTP login credentials so that we can investigate the issue closer.
Best Regards,
Dear Customer,
Unfortunately, this image link provided https://www.photobox.co.uk/my/photo/full?photo_id=500358274179 does not work.
Could you please submit the support ticket with your Purchase Code, Wordpress admin login credentials, FTP and the screenshot of the text so that we can investigate the issue closer.
Best Regards,
Hi, thank You for reply. Another link with picture https://imgur.com/a/VLium Places: Contact us: @ and Call us [number]. Is it possible to add this to the translation in “Strings translation”?
Dear Customer,
Please go to String Translation, click Translate texts in admin screens » at the bottom, open all tabs to locate the text you would like to add as a string, click apply and go back to String Translation – you should see the text added there for editing. If the issue still persists, please provide us with your Wordpress admin login credentials in ticket at https://themerex.ticksy.com/ for further investigation of the issue.
Best Regards,
Hi there, great theme.. Just got a slight issue with the main header. As soon as you go on the site, the menu shows up in black text then vanishes for some reason. It doesnt do it on any other pages just the home. Here is the staging address 
http://highalt.omnisearch.uk/
Dear Customer,
Seems like this piece of code on your site causes the issue:
http://prntscr.com/hmdeq6Please try adding this piece of code to Appearance – Theme Options – Custom CSS in your admin to solve the issue:
header-wrapper.light #main-menu ul.menu > li > a {
color: #000; }
http://prntscr.com/hmdfq7Best Regards,
Nice work gud luck
Thank you! Much appreciated! 
Errors that occurred during the import process:
Error load data from the file ‘http://jacqueline.themerex.net/wp-content/demo/users.txt'. Please, try again! Error download next part of remote archive with media ‘http://jacqueline.themerex.net/wp-content/demo/uploads/uploads.001'. Please, try again! Error load data from the file ‘http://jacqueline.themerex.net/wp-content/demo/theme_mods.txt'. Please, try again! Error load data from the file ‘http://jacqueline.themerex.net/wp-content/demo/theme_options.txt'. Please, try again! Error load data from the file ‘http://jacqueline.themerex.net/wp-content/demo/templates_options.txt'. Please, try again! Error load data from the file ‘http://jacqueline.themerex.net/wp-content/demo/widgets.txt'. Please, try again!
Dear Viniciusnascimento,
The issue is server-related. You most likely have Safe mode or allow_url_fopen = Off in PHP settings or outgoing server requests are forbidden in firewall.
The issue can be solved by adding the following line:
php_value allow_url_fopen On
- to .htaccess file on your FTPor
allow_url_fopen = On;
- to php.ini or php5.ini file on your FTP.
If the issue still persists, please submit the support ticket at https://themerex.ticksy.com/ with your site URL, Wordpress admin login credentials and Hosting Cpanel login access so that we can import the dummy data into the database in an alternative way for you.
Best Regards,
Hi, I’ve been trying to put a support ticket in on numerous occasions only to be told that I didn’t have the correct purchase code. Well, I did, and it still won’t let me lodge a support ticket. Please don’t send me a link where to lodge the support ticket, because it’s the same place that says I don’t have the correct purchase code. Very frustrated, and it’s wasting not only my time, but a waste of the time that’s taken away from me building this website. I bought this theme to save time when it’s now actually costing me more time.
Also: 1. Where can I get the pictures from this theme without the letter ‘C’ in them? Does it cost money to buy them, if so how much, and where?
2. I’m building out this theme in my ‘demo store’, and then will propagate the website to my client. Is there anything special I need to do?
Regards,
Dear Customer,
Thank you for purchasing the theme!
Please make sure you are submitting the ticket to Jacqueline | Spa Massage Salon Theme category, not to Jacqueline | Spa Massage Salon Site Template (which is the HTML theme version). So if you bought the Jacqueline | Spa Massage Salon Theme and try to submit the ticket into the Jacqueline | Spa Massage Salon Site Template category instead, your valid Purchase Code (which is for Jacqueline | Spa Massage Salon Theme) will be indicated as invalid.
As we specify on the theme description page and in the documentation, all images are copyrighted to their respective owners. Please try submitting the support ticket again (make sure to select Jacqueline | Spa Massage Salon Theme category) or if it still does not work, please just select the Pre-Sales category in ticket system which will allow you to submit the ticket without any Purchase Code and we will send you the list of images ID numbers from depositphotos where you can buy them. You can also email us at mooremel30@gmail.com. However, please note that the support assistance is provided via the ticket system only so the tickets will still be required for more complex support issues or queries so you will still need to submit them.
It is okay to create the website on your demo site and then deliver it to a client (move it to the customer’s domain). There is nothing special that needs to be done, just move the Wordpress website properly according to moving site instructions on Wordpress.
Best Regards,
Hi, I cant load the dummy data. The installation throw me this error: “Errors that occurred during the import process:
Error load data from the file ‘http://jacqueline.themerex.net/wp-content/demo/users.txt'. Please, try again!”
Some solution?
Thanks
Dear Customer,
Thank you for purchasing the theme!
The txt issue is server-related. You most likely have Safe mode or allow_url_fopen = Off in PHP settings or outgoing server requests are forbidden in firewall.
The issue can be solved by adding the following line:
php_value allow_url_fopen On
- to .htaccess file on your FTPor
allow_url_fopen = On;
- to php.ini or php5.ini file on your FTP.
If the issue still persists, please feel free to submit the support ticket at https://themerex.ticksy.com with your Wordpress admin login credentials and FTP login credentials so that we can investigate the issue closer on your side.
Best Regards,
Hi, nice theme. I see Photoswipe is used, which is nice. But not in the gallery, only in the shop? Do you have a shop product example with more than one image?
Dear Surfaap,
Thank you for your interest in our theme!
You can create the image carousels in Visual Composer. As for the Product page, yes, there is an option of adding the image gallery to the product. Here is how it looks:
http://prntscr.com/haq8ch http://prntscr.com/haq87t http://prntscr.com/haq8chHave a nice day!
Thanks. But it is not yet visible on http://jacqueline.themerex.net/product/special-silver-card/ ?
Dear Surfaap,
There is no gallery added by default on the theme demo. But you can add the gallery images to your products easily in the admin panel. We have tested it on our local installation to show how it can be done and provided you with the screenshots of how it will display on the product page in our previous reply. Here are the screenshots again: http://prntscr.com/hb5l2e https://prnt.sc/haq87t https://prnt.sc/haq8chBest Regards,
Where do I have to place the api key for google maps (contact page)? Didn’t find anything in the theme options and neither in your documentation. Thanks for your help
Dear Cedzufrei,
Please go to Appearance – Theme Options – Service in admin to add the Google map API key: http://prntscr.com/h84vraHave a nice day!
Hello! After six months of purchasing this word process, suddenly the contents of the menu bar do not open. All pages in the menu do not open except for home. It shows “Not Found- The requested URL /medical/ was not found on this server. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.”. How can I solve this? Is it related to activate of Visual Composer? It is too urgent. Please help me to resolve it promptly!
Dear Customer,
The issue might be related to the permalinks issue. Please try the following solution and in case it does not work – please provide us with your Wordpress admin login credentials and FTP in our ticket system: https://themerex.ticksy.com/ Please go to Settings – Permalinks – switch to ‘Default’ permalinks and save, then switch back to Custom permalinks. It might help. Also, please check this link: http://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-posts-returning-404-error/Best Regards,
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